we are the champions - university of waterloo · pdf filewe are the champions: creating...
TRANSCRIPT
We Are The Champions: Creating internal resources to drive your
lean efforts
Emily BetzProcess Improvement & Technology Coordinator
Bonnie Slykhuis Lean Consultant
Benefits of Creating Internal Lean Champions
• Expand lean across the organization• Committed resources within departments• More timely process improvement• Expertise within the discipline/department to recognize and
capitalize on improvement opportunities• Professional development opportunity for individuals
We are in education, but are often the worst at educating our own
Type & Alignment• Project based
– Helps lead project implementation– Project team member– Supervisor
• Part-time - occasional resource– Regional/Area staff available to help facilitate projects within and across departments– Selected by ability and interest or position– Department supervisors
• Full-time - committed to driving process improvement– Lean expert, has specialized training– Coordinates projects– Ensures institutional alignment
Role of Your Lean Champion
• Service provider to departments, individuals, locations• Assist with project identification• Coordinate projects• Lead training/events• Act as a liaison between departments/work groups• Monitor progress• Communicate outcomes• Ensure project completion
Possible Champion Structures
Lean Specialists
Dept. Lean Champions
Centralized Lean Specialist
Regional Lean Teams
Lean Specialist
Rotating Project Leads
Dept. Leadership
Lean Specialist
Steering Committee
Dept. Leadership
First Year– workplacelean training– Facilitation training– Complete 2+ projects
On-going– Complete 2+ projects per year– Assist other champions
DMACC Dept. Champion Nomination Form
Determine Required Skill Sets
• Facilitation skills• Lean knowledge• Problem solving skills• Technology skills• People skills• Motivators• Culture fit
Filling Skill Gaps
• Attend Lean certification programs• Request to participate in area company Kaizen/Lean events• Hire or partner with a lean consultant• Participate in consortium or networking groups• Collaborate with others doing the same thing
Keys to Training Champions
• Available curriculum that fits the culture• Follow a structured program• Opportunities to practice• Feedback on performance• Regular opportunities to use skills• Encouragement and freedom to try things (continuous
improvement)
Basic Lean Simulation
(Purchased)
Lean Torch Simulation
Curriculum Options• Purchase
– Vendors• www.theleanman.com• www.LEI.org• www.leangames.co.uk• others
– Other colleges• www.workplacelean.org• LHE conference friends
– Other industries
• Purchase & modify• Free Internet materials &
modify– www.leansimulations.org– YouTube
• Develop in-house• Hire curriculum developer
LAUNCH: Process AnalysisPre-training (1 hour)Consultant and area leader meet to define the project scope
Training (12 hours)• Introduction to Lean• Determining value in your process• Understanding wastes• Basics of process mapping• Map Current State• Conduct process analysis (VA, NVA)• Application of lean tools• Creating the ideal state• Map Future State• Create implementation plan• Review issues & solutions• Review implementation best practices
Post-training • Facilitate progress review meetings• Assist in collecting project metrics• Final report out to senior leaders
“Highly recommended training to move institutions out of the dark ages and into the 21st century.”
Our workplaceleanTrain-the-Trainer
1. Trainees attend a mapping basics session– Lean Process Mapping (8 hours)
2. Trainees participate in a process mapping project – Launch (12 hours)
3. Trainees attend a Train-the-Trainer session– Launch Train-the-Trainer (2 6- hour days)
4. Each pair of trainees will co-facilitate their first mapping project– Launch (12 hours)– Work with teams throughout project implementation– Trainers work team to present final project outcomes
Our workplaceleanTrain-the-Trainer
5. Trainees attend trainer review/feedback session– Trainer Review (4 hours)– Customize own training curriculum
6. Each pair of trainees will co-facilitate their second mapping project– Launch (12 hours)– Work with teams throughout project implementation– Trainers work team to present final project outcomes
Train-The-Trainer Sessions
Trainers team teach2 roles: FacilitatorElectronic Documenter
Positive Feedback From Participants
• Structured format• Complete and easy to use facilitator guide• No pressure to facilitate full session alone• Timely feedback• Support when difficulties arise• Confident and prepared to deliver after program
Future Recommendations
• Training focusing on group dynamics—difficult participants• Time to personalize materials, stories, examples• More involvement and support from senior leaders• Leadership participation in program and projects
A Tale of Two Cities, A College,And Their Champions
Informal Lean Champions
Who are they?• People who suggest projects• Individuals developing and
practicing new skills• People with positional power
to help remove roadblocks
How do we grow them?• Individual training
opportunities• Individual recognition• Participation on teams• Institution building
