we focus on the little things - inteletravel · we focus on the little things puget sound & san...
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Our ShipsThe newest and most
environmentally friendly small cruise ships and riverboats in America.
All-American ExperienceAmerican built, fl agged,
and crewed ships. 35 cruise itineraries to 25 states
in America.
Exquisite CuisineLocally sourced and regionally inspired
cuisine, prepared by our master chefs.
Gracious HospitalityAttentive and
personalized service is the hallmark of
American Cruise Lines.
Daily EntertainmentMusicians, historians, and
naturalists join every cruise, creating an entertaining
onboard experience.
ComplimentaryEvening cocktail hours,
pre-cruise hotel stays, and exciting featured shore
excursions on select cruises.
Spacious AmenitiesThe largest staterooms of any cruise ship. And with interior entrances, every view is entirely private.
Private BalconiesSliding glass doors lead
to spacious private balconies offering panoramic river views
from every angle.
What Sets Us ApartWe Focus On The Little Things
Puget Sound &San Juan Islands
Columbia & Snake Rivers
Upper Mississippi River
Lower Mississippi River
Great Rivers of Florida
Historic South & Golden Isles
East CoastInland Passage
New England Islands
Maine Coast & Harbors
Ohio River
Cumberland River
Chesapeake Bay
HudsonRiver
SoutheastAlaska
Alaska Inside Passage
CONTACT YOUR TRAVEL ADVISOR
JUNE 20, 2020$1,000 PER STATEROOM DISCOUNTCOLUMBIA& SNAKE RIVERS
A MER ICA N SONG
M AY 2 0 2 0Not For Publication
Subject To Change At Any Time
Preparation and Awareness for Your Upcoming Cruise
Letter from Charles B. Robertson
Dear Guest,
The disruptions caused by COVID-19 have impacted us all, but we look forward to cruising America’s rivers with you. American Cruise Lines was the first U.S. cruise line to suspend operations and we are committed to resume only when it is safe for our guests, crew, and community partners.
American has taken extreme steps to reduce the risk of virus transmission during your cruise. In the pages that follow, we detail the comparatively low risk nature of our product, as well as the modifications that we are making to further reduce risk. This effort includes physical changes to the ships, extensive training, and new processes to make everyone aboard and ashore comfortable with our operation.
We are committed to responsibly resuming travel in the United States. If you are uncomfortable travelling after reviewing this presentation, please let us know and we will be happy to accommodate you on another cruise with no penalty. Please let us know if you have any questions or concerns. Our customer service agents are available at 1-800-894-8570. We look forward to having you aboard.
Sincerely,
Charles B. Robertson President & CEO
American Cruise Lines
THE U.S. TRAVEL ASSOCIATION HAS RELEASED HEALTH AND SAFETY GUIDELINES FOR DOMESTIC TRAVEL. AMERICAN CRUISE LINES COMPLIES WITH ALL OF THESE.
Crew PPE training and personal hygiene practices to protect employees and guests
Touchless systems for boarding passes and check-in
Enhanced sanitation procedures aboard and during excursions
Health screening for employees and guests
Training compliant with CDC procedures upon a positive test for COVID-19
FDA compliant and cautiously prepared food and beverage services
Travel in the New Normal
American Cruise Lines
• Zero COVID-19 cases onboard to date
• Ship design inherently reduces risk factors
• Small guest capacity limits exposure
• Lowest passenger density in the country
• 350 square feet of space per passenger at 100% occupancy. This is more than double the space provided on many other cruise lines
• Occupancy onboard your cruise will be reduced to a maximum of 75% to increase space per passenger to 475 square feet
• Independent HVAC System in every stateroom and lounge
• No shared duct work between rooms
• No recirculated air between rooms
• Amenities including multiple lounges, sundecks, and private balconies enhance social distancing
Our Vessel Characteristics Minimize Risk
American Cruise Lines
Onboard Certified Medical Management
• Medical Managers, Specialists, and Biomedical Technicians to provide guidance for each ship
• Manages the ship board Medical Facility
• Resident nurse and/or EMT onboard each ship
• Ensure compliance with CDC guidelines
• Coordinate with multiple agencies on COVID-19 pandemic response including ACEP, CLIA, CDC, WHO, and US Coast Guard
• Supplies and administer COVID-19 testing onboard
• Manage isolation rooms if necessary
• Pre-arranged and coordinated care with local health authorities for quarantine and evacuation as required
Onboard medical services provided by a global maritime medical company with deep experience in the cruise industry
American Cruise Lines
• Increased time between guest departure and arrival for full vessel sanitation
• Sanitation rounds conducted hourly
• Transmission barriers with touchless solutions for all shipboard experiences
• Enhanced food safety protocols following FDA Best Practices and Guidelines
• Close all buffets
• Hand sanitizing stations placed throughout ship
• PPE available at all times and required for certain job functions
• Creation of alternative dining venues, including outdoor dining
• Dining room capacity limited to 50%
• Room service available for all meals
Onboard Operating Procedure Modifications
American Cruise Lines
PRE-TRAVEL SCREENING PROCESS 7 days before cruise• Pre-screening individual health assessment
• Denial of boarding to anyone who has been abroad in the past 30 days
4 days before cruise• Guests receive pre-cruise preventative travel care package
• PPE including disposable masks, gloves, and hand sanitizer
• CDC guidelines on traveling safely in USA
On the day of the cruise• Private transportation from airport directly to ship
• Required pre-cruise boarding screening includes pulse check, respirations, oxygen, and temperature check
• COVID-19 testing is available
• Boarding is denied for symptomatic persons
• Touch-free boarding process (except as required by medical personnel)
Pre-Cruise ScreeningPREVENT - PRESERVE - MITIGATE - RESPOND
American Cruise Lines
• All tour venues screened for social distancing and sanitation practices
• Private coaches travel directly to and from venues
• Coaches sanitized before every boarding
• Reduce coach capacity to allow for social distancing during rides
• Cap group tour sizes to allow social distancing at every venue
• Multiple small group tours instead of one larger tour
Our Shoreside Operating Procedures Modifications
American Cruise Lines
• Extensive pre-arrival health and COVID-19 screening for all crew members
• Regular and routine medical checks and testing
• Reduction of crew movement in public spaces and reduced shore leave
• Response Training for all crew members
• Identification Training for all crew members to observe and report COVID-19 symptoms
• PPE Training for all crew members. Crew members will wear PPE as needed for safety
Our Crew
American Cruise Lines
We Are in This Together
We are in this together and American
Cruise Lines is committed to safely return
to cruising in the U.S.A. Your safety, along
with the safety of our crew and community
partners, is paramount. We look forward to
exploring our country with you.
Please call 1-800-894-8570 with any questions or concerns.
American Cruise Lines