we help organizations improve their performance · we help organizations improve their performance...

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We Help Organizations Improve Their PerformanceSERVICORE NIGERIA LTD. AT YOUR SERVICESERVICORE NIGERIA LTD. offers a wide range of consulting and trainingservices for several industries. We’ve got the necessary tools and expertiseto help you improve your performance, through organizational and peopledevelopment. We partner with our clients to develop engaging and relevantsolutions that make a difference.

1B Admiralty road, 1st floor, Lekki Phase 1, Lagos, Nigeria

[email protected] www.servicoreng.com

+234 8090 700000

IDENTIFYOrganizational Diagnostic

Our organizational diagnostic tool helps clients identify how to improve their performance. By revisiting organizational goals and analyzing performance gaps, we help clients set up a strategic roadmap for achieving excellence.

We adopt a thorough diagnosis addressing:

Corporate governanceStrategic planningProcess mapping of main business functionsQUALITY & HSE MANAGEMENT SYSTEMSRisk managementDashboards, KPIs and management information systemsHuman resourcesFinance

MATCHA Network of Expertise

We partner with our clients to address their capability requirements.Depending on the project framing and scope, we blend academic rigor with business acumen by sourcing our experts from:

A pool of top management consultants, either general management or industry - function targeted.A network of international learning experts from leading universities and business schools.Our business partners, who have a strong track record of managing international assignments.

DELIVERThe Right Solution

Tailor-made learning programs that address capability gaps, for example:Personal growth & people managementProfessional skillsProblem solvingCommunicationLeadership & coaching

Solutions to address organizational gaps, for example:

IT & ERP solutionQMS and HSE frameworksDigital transformationEnd-to-end management programsGrowth strategies



+234 8090 700000

• ISO 9001: 2015 Quality Management System: Foundation / Initial Level• ISO 9001: 2015 Quality Management System: Internal Audit • ISO 9001: 2015 Quality Management System: Lead Auditor• ISO 14001 EMS Environmental Management System: Foundation / Initial Level• ISO 14001 EMS Environmental Management System: Internal Audit• ISO 14001 EMS Environmental Management System: Lead Auditor• ISO 18001 OHSHAS Occupational Health and Safety: Foundation / Initial Level• ISO 18001 OHSHAS Occupational Health and Safety: Lead Audito• ISO 45001: 2018 Occupational Health and Safety: Foundation / Initial Levelr• ISO 45001: 2018 Occupational Health and Safety: Lead Auditor• ISO 22000: 2018 HACCAP Food Safety Management System: Foundation / Initial Level• ISO 22000: 2018 HACCAP Food Safety Management System: Auditor• ISO 22000: 2018 HACCAP Food Safety Management System: Lead Auditor• ISO 27001 ISMS Information Security Management System: Foundation / Initial Level• ISO 27001 ISMS Information Security Management System: Lead Auditor• ISO 20000 Continuity, Resilience, and Service Management System: Foundation / Initial Level• ISO 31000 Risk Management: Foundation / Initial Level• ISO 26000 Social Responsibility: Foundation / Initial Level• ISO 10002 Customer Satisfaction, Customer Complaints Handling• ISO 50001 ENERGY MANAGEMENT SYSTEMS / Initial Level• ISO 50001 ENERGY MANAGEMENT SYSTEMS: Lead Auditor• ISO 13485 MEDICAL DEVICES MANAGEMENT SYSTEMS• ISO 28000 SUPPLY CHAIN SECURITY MANAGEMENT SYSTEMS• ISO 55001 ASSET MANAGEMENT SYSTEMS• ISO 18788 MANAGEMENT SYSTEMS CERTIFICATION SCHEME• ISO 37001 ANTI-BRIBERY MANAGEMENT SYSTEMS• ISO 39001 ROAD TRAFFIC SAFETY MANAGEMENT SYSTEMS• ISO 20121 EVENT SUSTAINABILITY MANAGEMENT SYSTEMS• ISO 30301 RECORDS MANAGEMENT SYSTEMS• ISO 22301 BUSINESS CONTINUITY MANAGEMENT SYSTEMS• ISO 21500 Lead Project Manager• ISO/IEC 17025:2017 BASIC• ISO/IEC 17025:2017 ADVANCE• ISO/IEC 17025:2017 INTERNAL AUDIT• ISO/IEC 17025:2005 CHANGE MANAGEMENT• ISO/IEC 17025:2005 ACCREDITATION PROCESS• ISO/IEC 17025:2005 BASIC• ISO/IEC 17025:2005 ADVANCE• ISO/IEC 17025:2005 INTERNAL AUDIT• ISO/IEC 17025:2005 VALIDATION & UNCERTAINTY MGT

QUALITY - ISO - INTERNATIONAL STANDARDIZATION



+234 8090 700000

• OCCUPATIONAL HEALTH, SAFETY & ACCIDENT PREVENTION IN THE FACTORY-WORKSHOP• CHEMICAL SAFETY AT WORKPLACE• OCCUPATIONAL FIRST AID & EMERGENCY RESPONSE• Environmental Management System• Occupational Health and Safety• Occupational Accident investigation and reporting• HSE Documentation• Environmental Pollution Management• Security Intelligence and Surveillance• NEBOSH Level 1 - National Examination Board in Occupational Safety and Health• NEBOSH Level 2 - National Examination Board in Occupational Safety and Health• NEBOSH Level 3 - National Examination Board in Occupational Safety and Health• IOSH Level 1 - Institution of Occupational Safety and Health• IOSH Level 1 - Institution of Occupational Safety and Health

• Developing Leadership Competencies• Building and Developing Productive Executives• Critical Thinking Skills: Tools for Problem Solving and Decision Making• Emotional Intelligence for Managers and Team Leads• Executive Coaching• Stakeholder Engagement• Corporate Leadership• Executive Development• Corporate Affairs• International & Global Marketing• Change Management• Board dynamics• Understanding the director’s role• Corporate ethics: Ethics and social responsibility for directors• Communicating with stakeholders• Business Optimization• Corporate Governance

HSE: HEALTH, SAFETY & ENVIRONMENT

LEADERSHIP & EXECUTIVE MANAGEMENT



+234 8090 700000

• Six Sigma Yellow Belt (CSSYB)• Six Sigma Green Belt (CSSGB)• Six Sigma Black Belt (CSSBB)• Six Sigma Champions Belt (CSSCB)

• Business Process Mapping and Improvement• Strategic Management• Building and Sustaining Strategy for Competitive Advantage• Corporate Performance Management (CPM)• Strategic Thinking & Goal-Setting• Business Plan Development in Small and Medium Business

• Supply Chain Management: Initial• Supply Chain Management: Advanced• Quantitative Methods in Business• Research Methods in Business• Conflict Resolution & Crisis Management• WorkPlace & Goal Setting• Time Management• Effective Business Writing Skills• Personal Effectiveness & Mastery• Effective Administration for P. A’s and Secretaries• Creative Facilitation Techniques• Effective Presentation Skills• Problem Solving & Decision Making• Emotional Intelligence• QUALITY PROPOSAL & REPORT WRITING ANDCRUCIAL COMMUNICATIONS

• Strategic Supply Chain Management• PROJECT Management Basics• PERFORMANCE Management• Advanced Supervisory Skills• Waste Management Techniques• Front Desk Management• Administrative Functions & Office Management• Advanced Office Management & Administrative Skills• Cost Control• Strategic Procurement Management• New Approach To Documents Control & Records Management• CONTRACT & PROCUREMENT MANAGEMENT & PROCEDURES• INVENTORY MANAGEMENT & STOCK C0NTR0L• WAREHOUSE OPERATIONS PLANNING & MANAGEMENT• PROFITABLE BRANCH MANAGEMENT

• ENTERPRISE RISK MANAGEMENT• FUNDAMENTALS OF BUSINESS ANALYSIS• Developing Enterprise Wide Incident Management• Enhancing Business Value through a Risk Based Approach to Internal Audit• Risks: Prevention, Detection and Response• Healthcare Risk Management• BID AND TENDER MANAGEMENT

SIX SIGMA OPERATIONS MANAGEMENT

RISK MANAGEMENT & BUSINESS ANALYSIS

CORPORATE STRATEGY

GENERAL MANAGEMENT



+234 8090 700000

• Human Resources: Using Metrics to Drive HR Strategy• Human Resources: Creating an Employee Handbook• Human Resources: Building a Performance Management System• Human Resources: Understanding HR Systems Features and Benefits• Human Resources: Leadership and Strategic Impact• Human Resources: Compensation and Benefits• HR as a Business Partner• Human Resources: Managing Employee Problems• Conflict Resolution Foundations• Coaching and Developing Employees• HR Policy Development and Auditing• Performance Management: A Practical Approach• Career Planning and Talent Management• Business Etiquette: Mastering Manners & Behaviors at Work• Team building• How can I motivate my employees• How can we stop Demotivation• Human Resource Management: New Models• Human Resource Management: Employee Compensation Issues• Policy & Procedure Implementation• Designing & implementing institutional development strategies incoordination with conformity assessment policies• Training & Development Techniques• Assertiveness & Self Confidence• Continuous Improvement on Personal & Corporate Level• Human Resources Performance Metrics• Strategic Human Resources Management• Effective Management of Time, Priority and Work Pressure• Develop a training strategy

• Data fundamentals for retail, sales, and marketing• Sales Coaching• Sales Management Foundations• CMO Foundations: Creating a Marketing Culture• Building an Integrated Online Marketing Plan• Analyzing Sales Competitors• CMO Foundations: Working with Leadership and Board-of-Directors• Strategies for Emerging Markets• Marketing Analytics: Presenting Digital Marketing Data• Marketing Foundations: International Marketing• Creating a Marketing Growth System• Marketing Your Professional Service• B2B Marketing Foundations• Content Marketing Foundations• Marketing to Millennials• Sales Secrets for Small Business• Writing a Marketing Plan• Marketing Foundations: Integrated Marketing Strategies• Marketing Foundations: Influencer Marketing• Affiliate Marketing: Advertising• Introduction to Marketing• Marketing Research & Consumer Behavior• Marketing Analysis & Marketing Strategy• The Strategy of Content Marketing• Branding & Product Management• Marketing Plan & Pricing Strategies• Integrated Marketing Communications: Advertising,Public Relations, Digital Marketing• Positioning: What you need for a successful Marketing Strategy• Planning and Executing Sales and Marketing Strategies• Strategic Account Management• Executive Negotiation & Bargaining for Advantage• Delivering Superior Customer Service & Customer Satisfaction• Customer Relationship Management CRM• Social Media: From Engagement to Business Value & Profit• Sales & Marketing: The Six Sigma Way• Marketing and Business Development for SMEs’• Customer Care Essentials• Customer Experience Management• AGGRESSIVE MARKET PENETRATION

HUMAN RESOURSE MANAGEMENT & DEVELOPMENT

SALES & MARKETING



+234 8090 700000

• JCI Accreditation Process for Health Care Organisations I• JCI Accreditation Process for Health Care Organisations II• ISO 13485 Medical Devices Management Systems• Health Care Management & Strategy• Medical Information & Decision Management• Health Care Financial Management• Community & Public Health• Health Economics & Quantitative Methods• Quality & Performance Improvement• Systems Thinking & Health Leadership• Building a Multidisciplinary Approach to Health• Communications, Marketing & Public Relations forHealth Care Admin Leaders• Global Health & Issues in Disease Prevention• ProjectT & Resource Management in Integrated Systems• Advanced Application of Practice-Based Research in Health• Healthcare Quality Management• Data-Driven Decision Making• Micro-Economics in Public Health• Introduction to US Healthcare System• Current Topics in Public Health• Managed Care & Health Insurance• Strategic Planning in Initiating Health Care Organization• Organizational Leaadership in Public Health• Human Resources in Health Organizations• Healthcare Quality & Patient Safety: Management Perspective• Introduction to Health Policy

• Construction Management Foundations• AutoCAD Civil 3D Essential Training• Construction Management: Reading Drawings & Specifications• Construction Management: Safety & Health• Construction Management: Project Delivery Methods• Construction Project Management• Site Managers Safety Training Scheme• Supervisor & Management at construction sites• Contractor Safety Management

HEALTH CARE ADMINISTRATION HEALTH CARE ADMINISTRATION

PROJECT MANAGEMENT IPROJECT MANAGEMENT IIMS PROJECT: Initial LevelMS PROJECT: Intermediate LevelMS PROJECT: Professional Level

PROJECT MANAGEMENT



+234 8090 700000

• Lean to Pharmaceutical Manufacturing• Charting Process Behavior (SPC)• Continual Improvement Assessment (CIA)• Lean Kaizen: A Simplified Approach to Process Improvements• Process Capability Analysis• Risk Management for Medical Device• Process Auditing Techniques• ISO 13485:2016 The Path Forward• Auditor Training for ISO 13485• Lead Auditor Training for ISO 13485• Customer-Supplier Partnerships• Design for Six Sigma (DFSS)• Introduction to Quality Engineering• Lean Enterprise• Lean Kaizen: A Simplified Approach to Process Improvements• Good Manufacturing Practice Training• Good Pharmacovigilance Practice Training• Good Distribution Practice Training• Good Clinical Practice Training• International Good Clinical Practice Training• Process-Based Auditing• Systematic Problem Solving for Sustained Improvements withQuality Tools• Measuring Process And Organizational Performance• Certified Supplier Quality Professional Certification• Pharmaceutical and Medical Device Innovations• Pharmaceutical Supply Management for Developing Countries• Warehousing and distribution logistics• How to forecast/quantify medicines and health products• The Global Pharmaceutical Market Size• Manufacturers versus Wholesalers in the Pharmaceutical Industry• Inventory Control in the Pharmaceutical Industry• Pharmaceutical Supply Management• Importance of proper product specification• Auditing and Qualifying Suppliers and Vendors• Best Practices for an Effective Cleaning Validation Program• Effective Internal and External Quality Assurance Auditing for FDARegulated Industries• GCP Audits - Best Practices for Ensuring Compliance &Detecting Fraud and Misconduct in Clinical Trials• Pharmaceutical Production Batch Record Review Training

• Pharmaceutical Root Cause Analysis of Failures & Deviations -Developing an Effective CAPA Strategy• Pharmaceutical Product shelf life• Pharmaceutical Quality assurance and quality controlNorms, standards and guidance for pharmaceuticals: INITIAL• Norms, standards and guidance for pharmaceuticals: SENIOR• FDA Drugs Guidance• Approaches to drug GMP Inspection: FDA• Quality Metrics for Drug Manufacturing

PHARMACEUTICALS

• Introduction to WTO• WTO: General Agreement on Trade in Services (GATS)• WTO Agreement on Sanitary and Phytosanitary Measures (SPS)• WTO: SPS Handbook: How to apply the transparency provisionsof the SPS Agreement• WTO dispute settlement system• Accession to the WTO• Agriculture in the WTO• Copyright in the WTO• WTO: Market Access for goods & Non-Agricultural Market Access,

WTO: WORLD TRADE ORGANIZATION



+234 8090 700000

• FOOD HANDLING AND CATERING MANAGEMENT COURSE• HACCP: Hazard Analysis Critical Control Point• Protocol, Public Relations and Events Management• HACCP: Verification, Validation & Traceability

FO OD SAFETY

• Rooms Division Management Specialization• Functions of Housekeeping Department• Assess the importance of Hotel Security• Front office operations and its organizational structure• Food & Beverage Managerial Skills• Food & Beverage Cost Control Techniques• Suppliers Evaluation Methods• Kitchen Cleanliness and Pre-requisite Programs• Menu Establishments• Serving Techniques• Stores Management• Procurement Tips & Techniques• Food Safety Supervisor Role• Food Handler Methods• Security & Valet• Communication Methods and Reporting Relationship• FRONT OFFICE & CUSTOMER RELATIONS

• Cost Reduction & Optimization• Introduction to The Refinery Asset Lifecycle• Up-streaming Petro Skills• Down-Streaming Petro Skills

HOTEL MANAGEMENT OIL & GAS

FINANCE & ACCOUNTING & TAXATION

• EXCEL: Initial Level• EXCEL: Intermediate Level• EXCEL: Professional Level• ACCESS: Initial Level• ACCESS: Intermediate Level• Power Point Presentation: Initial Level• Power Point Presentation: Professional Level• Microsoft Word Document: Initial Level• Microsoft Word Document: Intermediate Level• Microsoft Word Document: Professional Level• Microsoft Publisher Document: Initial Level• Microsoft Publisher Document: Intermediate Level• Microsoft Publisher Document: Professional Level• Microsoft VISIO: Initial Level• Microsoft VISIO: Intermediate Level• Microsoft VISIO: Professional Level

• Introduction to Financial Accounting• Finance for non-Finance Managers• Analysing Financial Statements• Basic Accounting Principles & Book Keeping• Credit & Risk Management• Effective Budgeting & Cost Control• Fixed Assets Management• Credit Control & Debt Recovery• Cost Reduction Methods• Banking: Credit Analysis• Accounting For Decision Making• Managerial Accounting• Accounting Crash• Payroll Accounting• Advanced Spreadsheet Applications• Corporate Finance• Taxation System• Mergers & Acquisitions• Professional Senior Accountants applications• VAT & Income Tax Returns

ICT & SOFT SKILLS: INFORMATION & COMMUNICATION TECHNOLOGY



+234 8090 700000

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+234 8090 700000