we invented management, we can re-invent it! technopolis bb · we invented management, we can...
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© Reaktor 2016
We invented management, we can re-invent it!
Hermanni Hyytiälä @hemppah
”© Reaktor 2016
—John Seddon
“We, mankind, invented management, so we can also decide to do it differently.”
© Reaktor 2016
© Reaktor 2016
Source: http://www.limebridge.com.au/page/Learning_Centre/Cartoons/
© Reaktor 2016
System
Performance
Doing better things
Doing things better
Thinking
© Reaktor 2016
Processes Governance
Measures
Funding schemes
Targets
Incentive, salary and bonus schemes
Recruitment and out sourcing strategy
Tooling and technology
Project or service delivery model
IT systems
Structure of organisation and its operating units
Capacity allocation
Workflow scheme
Service design
Training scheme
Office and building locations
Partner contracts
Co-operation practices
Meeting routines
Communication policy Budgeting
schemeRoles & Responsibilites
Functional work design
Organizational chart
Employee and profession organizing model
Decicion making policy
Change management
model
Work design perspective
”© Reaktor 2016
—John Seddon
“The system disables performance. For most managers this is hard to see. What
they see is people 'behaving badly'.”
© Reaktor 2016
”© Reaktor 2016
—Russell Ackoff
"As Peter Drucker observed, there is more conflict within corporations than between
them, and it is generally less ethical."
”© Reaktor 2016
—W. Edwards Deming
“Put a good person in a bad system and the bad system wins, no contest.”
”© Reaktor 2016
—Peter Drucker
“The basic assumptions underlying much of what is taught and practiced in the name of management are hopelessly out of date. Get the assumptions wrong and everything that follows from them is wrong.”
© Reaktor 2016
Thinking - System - Performance. Theories - Methods - Results.
Assumptions - Actions - Consequences.
© Reaktor 2016
Traditional assumptions New assumptions
Top-down, hierarchy Perspective Outside in, system
Functional specialism Design of work Demand, Value, Flow
Separated from work Decision making Integrated with work
Outputs, targets, standards: Relate to budget
Measurement Capability and variation: Relate to purpose
Make #’ s & manage people Role of management Act on the system
Control Ethos Learning
Reactive, projects, by plan Change Adaptive, integral, emergent
Extrinsic Motivation Intrinsic
”© Reaktor 2016
—Gary Hamel
“Right now, your company has 21st-century Internet-enabled business processes, mid-20th-century management processes, all built atop 19th-century management principles.”
