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2019 Annual Conference & Expo
We-Ko-Pa Resort & Conference Center, Scottsdale/Fort McDowell, Arizona
May 22 – May 24, 2019
ArizonaLeadingAge.org
2019 ANNUAL CONFERENCE & EXPO
We-Ko-Pa Conference CenterScottsdale, Arizona
MAY 22 - 24, 2019
SCHEDULE AT A GLANCEWEDNESDAY, MAY 2211:00 AM - Noon AzLA Forums HR, Affordable Housing, IT/Technology, Assisted Living, Sales & Marketing, SNF Admin, CFO/Financial (1 CEU)
Noon - 1:00 PM Registration
1:00 - 1:30 PM Welcome - Conference Overview | AzLA CEO, Pam Koester, Leadership | AzLA President, Michelle Just (0.5 CEUs)
1:30 - 3:00 PM Opening Keynote, Session 1 - What if – We’re All In? | Gian Paul Gonzalez (1.5 CEUs)
3:15 - 4:45 PM “Experience Room” | 30-minute Interactive Exhibit (0.5 CEUs) 3:15 - 4:45 PM Breakout Sessions (1.5 CEUs) Session 2 – Granny Cams, Videos & Social Media | Todd Selby Session 3 – When the Administrator Becomes the Resident | Philip DuBois Session 4 – Behind the Curtain: What Prospects REALLY Want | Cynthia Thurlow Cruver, Jill Beagles, Ralph Novak, Nancy Weinbeck Session 5 – Loneliness Kills: Leveraging Affordable Technology | Aisha Azher, J. Benjamin Unkle, Jr. Session 6 – Realities of Senior Affordable Housing with a Glimmer of Hope | Stephen L. Hastings
5:00 - 7:30 PM Exhibit Hall Opens; Cocktails; Chef Tasting Party
7:30 PM Poker Tournament to Benefit the Foundaton | Amateurs Welcome
7:30 PM Dinner on Your Own
THURSDAY, MAY 237:30 - 8:30 AM Registration & Continental Breakfast
8:30 - 8:45 AM Welcome - What if? Conference Overview | AzLA CEO, Pam Koester
8:45 - 10:15 AM Opening Keynote, Session 7 – Inspired Integrity | Corey Ciocchetti (1.5 CEUs)
10:30 AM - 5:30 PM “Experience Room” | 30-minute Interactive Exhibit, open during breakout sessions
10:30 AM - Noon Breakout Sessions (1.5 CEUs) Session 8 – Preparing for Trauma Informed Care in Post-Acute and Long Term Care Settings | Paige Hector Session 9 – How to Integrate Technology Solutions | Daren Bell, Scott Collins Session 10 – Digital Recruitment Strategies | Kendra Nicastro Session 11 – Under the Influence…of Stress | Corey Ciocchetti Session 12 – Foundation Fundraising: Tips & Ideas | Lesley Midkiff
Noon -1:00 PM Exhibit Hall Lunch
1:00 - 2:30 PM Breakout Sessions (1.5 CEUs) Session 13 – Unleash the Power of Performance Improvement | Paige Hector Session 14 – Technology 360: IT Strategy, Compliance & Operations | Daniel J. Cavolo Session 15 – The Effect of Subsidization Reliance | Larry Litman Session 16 – Tips for Avoiding the Chair: A Mock Deposition | David Cohen, Elizabeth Gilbert Session 17 – Supporting Happiness in Aging | Gunnar Langhus, Mark Miller
2:30 - 3:00 PM Exhibit Hall Drawings; Exhibits close3:15 - 4:15 PM Breakout Sessions (1 CEU) Session 18 – Living Well; Ending Well | Sandy Severson Session 19 – ADHS: Skilled Nursing Facility Update | Diane Eckles Session 20 – Serious Business: Embracing Employees Indivisible Disabilities | Dr. Larry Edmonds Session 21 – Out with the “old folks” in with the “Boomers” | Christopher Ratay Session 22 – New Qualified Opportunity Zone Incentive: How It Can Benefit Your Community | Brett D. Siglin4:15 - 4:30 PM Break4:30 - 5:30 PM Breakout Sessions (1 CEU) Session 23 – An Evidence-Based Lifestyle Program| Jon Schilling, Alexia Tatem, Michael J. Smallwood Session 24 – ADHS: Assisted Living Facility Update | Harmony Duport Session 25 – Food Trends: Addressing Changes in Dining | Victoria Albert Session 26 – Understanding the Opioid Crisis: Essential for the Care of Our Seniors | Vicki Buchda Session 27 – Employer of Choice: The Strategic Way to Attract, Engage and Retain Talent in Your Community | Gene Dolloff5:30 PM Dinner on Your Own
FRIDAY, MAY 247:30 - 8:30 AM Annual Member Meeting, Program & Breakfast, Session 28 – Leading by Example: 2019 LeadingAge Priorities | President and CEO of LeadingAge National, Katie Smith Sloan; Election & Installation of Board of Directors (1 CEU)8:30 - 9:30 AM Opening Keynote, Session 29 - Tomorrow’s Senior Living Opportunity: How to be Netflix in a Blockbuster World | Matt Thornhill (1 CEU)9:45 - 11:45 AM Breakout Sessions (2 CEUs) Session 30 – Making Your Antibiotic Stewardship Program More Effective | Peter P. Patterson Session 31 – Leading in Conflict: Emergency Preparedness | William Tait Session 32 – HealthCurrent – Arizona’s H. I. E. (Health Information Exchange) Panel Discussion | Rebecca Townsend, Jayme Pina, Michael Mote Session 33 – A New Sales Approach in Senior Living | Michael Marlow Session 34 – Improving the Resident Experience by Design | Beth Arokoyo, Bruce Hentges Session 35 – Take Control and Reduce Avoidable Readmissions from your SNF | Keith Chartier
11:45 AM - 1:30 PM Awards Luncheon (1 CEU)1:30 PM Conference Wrap-Up; Prize Drawings; Adjournment (TOTAL CEUs: 16.5)2
WHAT IF - WE’RE ALL IN?
Gian Paul is widely recognized for inspiring the New York Giants to their 2012 Super Bowl victory with the phrase “All In.” He has been featured on ESPN as well as had notable appearances on Fox News and CNN. His inspirational presentations have made him an internationally renowned speaker for the NBA, the NFL, the English Premiere League & Fortune 500 organizations.
GENERAL SESSION SPEAKERSGIAN PAUL GONZALEZInternational Motivational Speaker, and Founder & Executive Director of Hope + Future Center
TABLE OF CONTENTS:
PAGE 2 SCHEDULE AT A GLANCE
PAGE 3GENERAL SESSION SPEAKERS
PAGES 4-5 REGISTRATION
PAGES 6-7SCHEDULE: MAY 22
PAGES 8-11SCHEDULE: MAY 23
PAGES 12-13SCHEDULE: MAY 24
PAGE 14EXHIBITORS &SPONSORS
PAGE 15DIRECTIONS &
ACCOMMODATIONS
PAGE 6
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KEYNOTE SPEAKER
INSPIRED INTEGRITY
Corey is a talented speaker and teacher and has won multiple teaching and speaking awards including the Outstanding Professor of the Year Award and the Joel Goldman Award for most respected speaker on the CAMPUSPEAK roster. He also speaks to tens of thousands of individuals each year about “authentic success” and living an ethical life and is the author of the book Inspire Integrity: Chase An Authentic Life.
COREY CIOCCHETTIAssociate Professor of Business Ethics & Legal Studies, University of Denver
PAGE 8
KEYNOTE SPEAKER
TOMORROW’S SENIOR LIVING OPPORTUNITY: HOW TO BE NETFLIX IN A BLOCKBUSTER WORLD
Matt’s firm identifies the trends impacting organizations and communities, studies the people making those trends happen, and helps leaders determine how best to prepare for tomorrow. Frequently sought out by the media for his opinions and insights, he has appeared on NBC, CBS, CNBC, and in articles in BusinessWeek, TIME, The Washington Post, The New York Times and countless others.
MATT THORNHILLFuturist, Generational Expert, Author, and Founder & Managing Partner of SIR’s Institute for Tomorrow
PAGE 12
KEYNOTE SPEAKER
VISIT OUR WEBSITE FOR SPEAKER BIOS:www.ArizonaLeadingAge.org
REGISTRATION PRICINGCONFERENCE ATTENDEE REGISTRATION INFORMATION*
All Conference MaterialsAdmission to Exposition Hall Entrance to “Experience Room” General and Educational Breakout SessionsExhibit Hall Cocktails & Chef Tasting Party (5/22) Exhibitor Luncheon (5/23)Continental Breakfast (5/23) BreaksAwards Luncheon (5/24)Annual Member Breakfast & Program, Welcome to All Attendees (5/24) Incredible savings for multiple registrants from the
same provider community. Send more than 3 employees from the same community, take advantage of this Provider Members-only offer! See pricing on the next page.
REGISTRATION INSTRUCTIONSPROVIDER MEMBERS AT SPECIAL GROUP RATE FOR GROUPS OF 3 OR MORE
REGISTER NOW, PAY LATER!
Registration Deadline for Provider Members Special Group Pricing: April 22, 2019Early Bird Fee Deadline for Non-Provider Member / Individual Pricing: April 22, 2019Cancellation Deadline for all Registrants: May 13, 2019 - NO REFUNDS AFTER THIS DATERegistration Deadline for all Registrants: May 13, 2019Full Payment Due for all Group Registration Fees: May 13, 2019
DEADLINES
CONTINUING EDUCATION UNITSApplying for CEUs with the following organizations:
4 REGISTER AT ArizonaLeadingAge.org | REGISTRATION DEADLINE: MAY 13, 2019
NAB REQUIRES ALL LICENSEES TO SIGN UP FOR THE CE REGISTRY - GO HERE FOR MORE INFO
*Visit our website for details regarding Exhibit Booth Attendee registration.
Visit our website at ArizonaLeadingAge.org, and click on Annual Conference Registration linkEach registrant will need to register by completing an online registration form. The registration form includes: Preferred Session Choices (be sure to review the conference program prior to registration)
NAB | National Association of Long Term Care Administrator BoardsNAAPCC | National Association of Activity Professionals Credentialing CenterNCIA | Board Examiners of Nursing Care Institution Administrators and Assisted Living Facility ManagersNASW | National Association of Social WorkersHRCI | HR Certification Institute
Register now to ensure
SPECIAL GROUP PRICING FOR PROVIDER MEMBERS!
CONFERENCE ATTENDEE FULL REGISTRATION FEE INCLUDES:
REPRESENTATIVE of COMMUNITY registers self, and submits number of registrants by April 22Each EMPLOYEE OF COMMUNITY registers self by April 22Arizona LeadingAge will send the Community Representative an invoice for all registrants at the special group pricingFull payment for the Group Registration invoice is due May 13Note: Registrations received after April 22 will be charged the Individual Registration Fees
NON-AZLA MEMBERS | BUSINESS MEMBERS | PROVIDER MEMBERS (NOT TAKING ADVANTAGE OF THE SPECIAL GROUP RATE)
Register at the INDIVIDUAL Registration ratesEarly Bird registration fee available through April 22Individual Registration deadline is May 13
TO REGISTER:
Meal Functions Attendance (Chef Tasting Party, Exhibitor Luncheons, Breakfasts, Awards Luncheon, etc.) This will ensure that we provide the hotel with accurate attendee counts for meals, as to avoid wasted food and unnecessary expenses.
INDIVIDUAL REGISTRATION
GROUP REGISTRATION
your spot; pay later with a credit card or check.
REGISTRATION PRICING
COCKTAILS, CHEF TASTING PARTY & POKER TOURNAMENT:Join us Wednesday, May 22 at 5:00 pm for the opening of our exhibit hall, cocktails and a Chef Tasting Party. This event is included in your registration fee. Following the party is the Annual Arizona LeadingAge Foundation Poker Tournament. All attendees are invited to learn, play, and enjoy themselves while contributing to a good cause. Exciting prizes for 1st – 3rd place. Buy-in to play is $40 cash and will be accepted at the casino on Wednesday night. Amateurs are welcome!
FULL REGISTRATION FEES EARLY RATETHRU 4/22
REGULAR RATE4/23 - 5/13
MEMBERS NON-MEMBERS $475 $525
DEADLINES
CONTINUING EDUCATION UNITSApplying for CEUs with the following organizations:
5
$375 $400
DAILY REGISTRATION FEES MEMBERS NON-MEMBERS
DAY 1DAY 2DAY 3
$125 $165$159 $199$125 $165
PROVIDER MEMBERS-ONLY GROUP FEES (MUST BE COMPLETED BY 4/22/19)
# OF REGISTRANTS
GROUP RATE
AVERAGE FEE PER REGISTRANT
3456789
10111213
$990$1,320$1,650$1,800$2,100$2,400$2,700$3,000$2,970$3,240$3,510
$330$330$330$300$300$300$300$300$270$270$270
# OF REGISTRANTS
GROUP RATE
AVERAGE FEE PER REGISTRANT
1415161718192021222324
$3,780$4,050$3,840$4,080$4,320$4,560$4,800$4,410$4,620$4,830$5,040
$270$270$240$240$240$240$240$210$210$210$210
INDIVIDUAL REGISTRATION
GROUP REGISTRATION
INDIVIDUAL REGISTRATION
OR
OR
CONFERENCE SCHEDULEWEDNESDAY, MAY 22, 2019
“Self-Care: In healthcare, self-care is any necessary human regulatory function which is under individual control, deliberate and self-initiated.” - Wikipedia
Arizona LeadingAge is delighted to bring an interactive multi-sensory self-care experience room to our 2019 Annual Conference. Conference attendees will leave our conference with the experience of self-care.
EXPERIENCE ROOM:
11:00 AM - NoonForums; HR Forum (1 CEU)Noon - 1:00 PM Registration1:00 - 1:30 PMWelcome, Overview (0.5 CEUs)1:30 - 3:00 PM Opening Keynote (1.5 CEUs)
WHAT IF - CONFERENCE OVERVIEW Pam Koester, CEO, Arizona LeadingAge
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Welcome to the 2019 Annual Conference & Expo! Come learn about our Association and details of this year’s conference, including earning 16.5 CEUs, networking with 48 incredible EXHIBITORS in our industry, walking through our exclusive, one-of-a-kind “Multi-Sensory Experience” Room, and celebrating with each other at our Annual Award Celebration. We look forward to sharing with you numerous unique and valuable educational and networking opportunities at our 2019 Annual Conference!
Professional coaches draw up game plans, marketing teams unveil new sales strategies, however no matter how revolutionary or fool proof the plans the key for successful implementation is in the commitment of the listeners to carry out what they’ve heard and not just agree but go ALL IN. In this program Gian Paul discusses the keys to helping empower you and your organization to truly commit to your goals despite the obstacles which will try to hinder the type of ALL IN commitment you will need for success. Gian Paul’s story telling passionately describes the origination of a phrase birthed in a New York Giants locker room, to becoming a yearly motto for many of the top corporations around the world. Gian Paul implores his listeners to let ALL IN be more than just a slogan, but become a lifestyle that will impact all parts of their existence. As a reminder for their commitment each member receives a physical memento to help remind them to stay ALL IN. Target Audience: Human Resources; CEO / Administrator; CFO / Finance; DON / Nurse Manager; Resident Services / Social Services; Sales & Marketing; Facilities; Dining; Wellness / Activities; Trustees; Residents
WHAT IF – WE’RE ALL IN? KEYNOTE
Speaker: Gian Paul Gonzalez, Founder & Executive Director of Hope + Future Center
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AZLA FORUMSEach AzLA Forum will discuss hot topics, best practices, and allow Forum members to share ideas and challenges with Forum members.
Affordable Housing IT /Technology Assisted Living Sales & Marketing
0.5 CEUs
3:15 -4:45 PM Breakout Sessions (1.5 CEUs)
Open During Breakout SessionsExperience Room (0.5 CEUs)
WELCOME
SNF AdminCFO /FinancialHR (Human Resource)
WHAT IF………..WE UNITE! Michelle Just, CEO, Beatitudes CampusMs. Just, President of Arizona LeadingAge and CEO of Beatitudes Campus will share “What if…We Unite” What does leadership look like at your community?
WELCOME CONTINUED...Unlike management, leadership cannot be taught, however, it can be learned through mentorships and coaching. Learn how to effectively mentor and coach your employees to bring out the natural leaders in your community.
In April, 2007, the speaker’s family was involved in a car accident in which he was seriously injured. He became a skilled rehabilitation resident of his own nursing home for 2 ½ months. He will share observations such as a patient’s perception of quality of care, how the demeanor of the caregiver impacts perception of quality of care, subjective factors that can impact quality scores, and practical aspects of person-centered care from the perspective of someone who has been on both sides.Target Audience: CEO/Administrator, DON/Nurse Manager, Resident Services/Social Services, Sales & Marketing, Human Resources, Facilities, Wellness/Activities, Trustees, Residents
WHEN THE ADMINISTRATOR BECOMES THE RESIDENT: PERSPECTIVE FROM THE OTHER SIDESpeaker: Philip DuBois, CNHA, FACHCA, Adjunct Faculty, Long Term Care Administration - Saint Joseph’s College of Maine
3Research indicates that social isolation for seniors is a difficult problem our society will face in the coming years. Technology solutions designed to improve negative impacts of social isolation among seniors will be discussed. It is a fact that social isolation kills. Can technology help seniors, their families and caregivers?Target Audience: CEO/Administrator, DON/Nurse Manager, Resident Services/Social Services, Wellness/Activities, Trustees, Residents
LONELINESS KILLS: LEVERAGING AFFORDABLE TECHNOLOGY TO BOOST SOCIAL CONNECTEDNESS Speakers: Aisha Azher, MHAm Coordinator, The Birdsong Initiative at Westminster-Canterbury on Chesapeake Bay | J. Benjamin Unkle, Jr., CEO, Westminster-Canterbury on Chesapeake Bay and Senior Options, LLC
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5:00 -7:30 PM Exhibit Hall Opens; Cocktails; Chef Tasting Party
7:30 PM Poker Tournament to Benefit the Foundation | Amateurs Welcome
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Like it or not, a family or resident has or will put a video camera in a resident’s room in your facility. Sometimes they do it secretly, like in a digital photo frame, and sometimes they put them in plain view. This raises major issues – from privacy issues to demoralizing our caregivers. Also, social media is now seen as an activity of daily living for your residents and employees. What concerns and issues exist with social media in your facility? Protection of residents’ privacy rights, and other issues pose unique challenges to the long-term care industry. What policies and practices can you put in place to control granny cams and the social media chaos? What does the law say about it? Should you prohibit granny cams? Best practices and policies?Target Audience: CEO/Administrator, DON/Nurse Manager, Resident Services/Social Services, Sales & Marketing, Human Resources, Facilities, Trustees, Residents
GRANNY CAMS, VIDEOS, AND SOCIAL MEDIA – WHAT PROVIDERS NEED TO KNOWSpeaker: Todd Selby, JD, Shareholder, Hall Render
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The need for affordable independent senior housing has never been greater and the requisite resources are limited. Understand the evolution of complex funding strategies and escalating construction costs for quality affordable housing. Learn what we can do to support changes in existing funding sources that could save us millions in service dollars.Target Audience: CEO/Administrator, CFO/Finance,Sales & Marketing, Trustees
REALITIES OF SENIOR AFFORDABLE HOUSING WITH A GLIMMER OF HOPE Speaker: Stephen L. Hastings, Director of FSL Real Estate Services, Foundation for Senior Living
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As a new generation of consumers become age-qualified for senior living options, what do they really think about what communities are selling and marketing? Indications are that the Baby Boomer cohort is “want-driven” which
BEHIND THE CURTAIN: WHAT PROSPECTS WANT – WHAT THEY REALLY, REALLY WANT! A LOOK BEHIND THE CONSUMERSpeakers: Ralph Novak, Research Director, Brooks Adams | Jill Beagles, National Account Executive, 3rdThird Marketing | Cynthia Thurlow Cruver, Principal, 3rdThird Marketing | Nancy Weinbeck, Director of Residential Operations, Bayview Seattle
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WEDNESDAY, MAY 22, 2019 CONTINUED...SESSION 4 CONTINUED...runs counter to many in the industry who have focused on a “need-driven” approach. This session will help senior living providers understand what today’s consumers really want and how to better communicate your offerings to appeal to this audience and achieve greater lead generation and conversions.Target Audience: CEO/Administrator, CFO/Finance,DON/Nurse Manager, Resident Services/Social Services, Sales & Marketing, Human Resources, Facilities, Dining,Wellness/Activities, Trustees, Residents
CONFERENCE SCHEDULETHURSDAY, MAY 23, 2019
This popular session on ethics encourages audiences to chase the truly important things in life such as a solid character, strong personal relationships and a sense of contentment. These “real rabbits” are compared and contrasted to more fleeting worldly success such as excessive wealth, popularity, and prestige. Audience members leave with a better sense of what it takes to develop integrity, set priorities, gain a big-picture perspective, and chase an authentic life. By the end, Corey promises that this will be one of the most powerful and motivational speeches you have ever heard.Target Audience: CEO/Administrator, CFO/Finance,DON/Nurse Manager, Resident Services/Social Services, Sales & Marketing, Human Resources, Facilities, Dining, Wellness/Activities, Trustees, Residents
INSPIRED INTEGRITYOPENING KEYNOTE
Speaker: Corey Ciocchetti, Associate Professor of Business Ethics & Legal Studies, University of Denver
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10:30 AM - Noon Breakout Sessions (1.5 CEUs)Open During Breakout SessionsExperience Room (0.5 CEUs)
7:30 - 8:30 AMRegistration
8:30 - 8:45 AMWelcome, Overview
8:45 - 10:15 AM Opening Keynote (1.5 CEUs)
Few can deny that the level of business complexity for senior living sponsors and operators has increased dramatically across the past decade. It appears that the pace of change has elevated and there are numerous catalysts and disruptors that are shaping the sector as a whole. The Baby Boomer cohort is bringing forth a much different set of expectations and preferences than previous generations of residents and the “Gen X” and “Gen Y” generations are influencing decisions regarding these new expectations. We know that with roughly 80% of Baby Boomers report frequent use of the internet, there is more information at the consumer’s fingertips than before. This also presents great opportunity to maximize data analytics to target a prospective customer base. The Boomers are also showing greater acceptance of technology, not only in their daily living (wearables; Amazon Alexa), but in meeting their health and wellness needs as well (remote monitoring; telehealth solutions). Consumer-directed technologies continue to grow.Target Audience: CEO/Administrator, CFO/Finance,DON/Nurse Manager, Resident Services/Social Services,Sales & Marketing, Human Resources, Facilities, Wellness/Activities, Trustees, Residents
HOW TO INTEGRATE TECHNOLOGY SOLUTIONS AS A RESPONSE TO INDUSTRY TRENDS Speakers: Daren Bell, Senior Vice President, Ziegler | Scott Collins, President & CEO, Link-age
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SESSION 8 CONTINUED...same time, misconceptions exist about the definition of trauma and what it means to be a trauma-informed care organization. Few providers are aware of or prepared for what this means for their staff and residents, and facility processes. This session will initiate a journey for learners on the path to incorporating trauma-informed principles and practices into the facility culture.Target Audience: CEO/Administrator, CFO/Finance,DON/Nurse Manager, Resident Services/Social Services,Trustees
Regulatory changes in November 2019 require long term care facilities to become trauma-informed, yet specific guidance has been minimal. Literature on trauma informed care is extensive, and possibly overwhelming. At the
PREPARING FOR TRAUMA INFORMED CARE IN POST-ACUTE AND LONG TERM CARE SETTINGSSpeaker: Paige Hector, LMSW, Clinical Educator, Paige Ahead Healthcare Education & Consulting, LLC
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Recruiting top talent for your healthcare organization is critical but when it comes to your online presence and digital recruitment, does your organization take the same steps repeatedly or do you explore new strategies? In a world where we are bombarded with hundreds of media ads daily, how do you differentiate yourself from the competition in your goal to attract future employees?Target Audience: CEO/Administrator, DON/Nurse Manager, Human Resources, Trustees
DIGITAL RECRUITMENT STRATEGIES – STAYING RELEVANT IN A COMPETITIVE MARKETSpeaker: Kendra Nicastro, Director of Business Development, LeaderStat
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Does your organization have a Foundation that fundraises? Are you looking for new tips and ideas for your Foundation? This session is designed to help Provider Foundation members with tips and ideas to support your Foundation efforts. A panel of Foundation Directors will lead a discussion on tips and ideas for member Foundations.Target Audience: CEO/Administrator, CFO/Finance,DON/Nurse Manager, Resident Services/Social Services, Sales & Marketing, Human Resources, Wellness/Activities, Trustees, Residents
FOUNDATION FUNDRAISING – TIPS & IDEAS Speakers: Lesley Morrison Midkiff, CASP, SPHR,Chief Marketing Officer & Chief Communications OfficerWestminster Village | A. Carter Smitherman, CPA,Chief Financial Officer, Royal Oaks Retirement Community
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Noon - 1:00 PM Exhibit Hall Lunch1:00 - 2:30 PM Breakout Sessions (1.5 CEUs)
This session will look at the effect subsidization has had on the Arizona Skilled Nursing Industry. What happens to a SNF when one payer does not financially support its own members? What happens when many payers refuse? This session will walk you through the changes that continue to take place in the Arizona Industry and address the stresses we face. Perhaps together we can change this direction and make Skilled Nursing Great Again. Target Audience: CEO/Administrator, CFO/Finance,DON/Nurse Manager, Trustees, Residents
THE EFFECT OF SUBSIDIZATION RELIANCESpeaker: Larry Litman, PresidentHealthcare System Services
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Have you ever sat in a deposition chair? Do you want to do everything possible to avoid that chair? If so, this is the session for you. Long-term care defense attorneys David Cohen and Liz Gilbert will put real long-term care employees through portions of mock depositions to show how you are vulnerable and how you can avoid sitting in the chair. Target Audience: CEO/Administrator, CFO/Finance,DON/Nurse Manager, Resident Services/Social Services, Sales & Marketing, Human Resources, Facilities, Dining, Wellness/Activities, Trustees
TIPS FOR AVOIDING THE CHAIR: A MOCK DEPOSITIONSpeakers: David Cohen, Partner, Jones, Skelton, & Hochuli, PLC | Elizabeth Gilbert, Associate, Jones, Skelton, & Hochuli, PLC
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This presentation will provide an outline to empower organizations to manage their technology and help strengthen the IT foundation to support future IT initiatives (EMR, accounting systems, human resources, smart living, tele heath, nurse call, eCall, wander management, financial systems, phone systems, mobile technology, and more).Target Audience: CEO/Administrator, CFO/Finance,DON/Nurse Manager, Resident Services/Social Services, Sales & Marketing, Human Resources, Facilities, Dining,Wellness/Activities, Trustees, Residents
TECHNOLOGY 360: IT STRATEGY, COMPLIANCE, OPERATIONSSpeaker: Daniel J. Cavolo, President, The Loyola Group, LLC
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Using virtual reality (VR) technology, video game walk through animation and immersive design to connect and convey the quality of a community and residential units to prospective residents. This suite of tech tools and immersive design strategies will shorten the sell time, reduce buyer’s remorse and increase resident long term satisfaction.Target Audience: CEO/Administrator, CFO/Finance,DON/Nurse Manager, Resident Services/Social Services, Sales & Marketing, Human Resources, Facilities, Dining, Wellness/Activities, Trustees, Residents
UNDER THE INFLUENCE...OF STRESS Speaker: Corey Ciocchetti, Associate Professor of Business Ethics & Legal Studies, University of Denver
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THURSDAY, MAY 23, 2019 CONTINUED...
“Cruise ship amenities” give seniors the chance to stay active within their built environments, but many communities are now exploring ways to engage their residents with more meaningful activities. This session will address opportunities for both residents and staff to move beyond hospitality features to support aging with a purpose.Target Audience: CEO/Administrator, Sales & Marketing, Dining, Wellness/Activities, Trustees, Residents
SUPPORTING HAPPINESS IN AGING: GIVING SENIORS A PURPOSESpeakers: Gunnar Langhus, Senior Project Manager, Ankrom Moisan | Mark Miller, Project Manager, Ankrom Moisan
17Never before have long-term care and post-acute care facilities been held more accountable and more scrutinized internally as well as publicly. Using data to identify, and impact, areas of performance improvement is a crucial component to QAPI success but unfortunately staff get stuck wasting time, and money, comparing this month’s measuresto numbers last month or last quarter. We will delve deeper into the data facets of QAPI using real facility examples of falls and the recently reported antipsychotic prescribing data released by CMS. Attendees will receive clear guidance on strategies for change.Target Audience: CEO/Administrator, CFO/Finance,DON/Nurse Manager, Resident Services/Social Services, Trustees
UNLEASH THE POWER OF PERFORMANCE IMPROVEMENT IN YOUR FACILITY BY STOPPING THE MADNESS OF DATA INSANITY Speaker: Paige Hector, LMSW, Clinical Educator, Paige Ahead Healthcare Education & Consulting, LLC
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This presentation will review required elements and resources for advance care planning along with scalable interventions targeted for non-palliative care professionals, providers and lay people. A review of an evidence-based model to elicit, document and honor people’s goals of care and life sustaining treatment decisions and the statewide improvement initiative that is in progress across Arizona will be highlighted. Focus will be on needed systematic changes and the role of healthcare professionals/providers/lay people to overcome the many barriers through knowledge dissemination and diffusion of innovation.Target Audience: CEO/Administrator, CFO/Finance,DON/Nurse Manager, Resident Services/Social Services, Sales & Marketing, Human Resources, Facilities, Dining, Wellness/Activities, Trustees, Residents
LIVING WELL, ENDING WELLSpeaker: Sandy Severson, VP Care Improvement, Arizona Hospital & Healthcare Association
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2:30 PM Exhibit Hall Drawings
3:00 PM Exhibit Hall Closes 3:15 - 4:15 PM Breakout Sessions (1 CEU)
Employers and their employees need to better understand how to deal with the people with whom they work who get through the workday with disabilities that are hidden from sight. The information available in this presentation can lead to greater sensitivity to the struggles experienced by others who are affected by invisible disabilities.Target Audience: CEO/Administrator, CFO/Finance,DON/Nurse Manager, Resident Services/Social Services,Sales & Marketing, Human Resources, Facilities, Dining, Wellness/Activities, Trustees
SERIOUS BUSINESS: EMBRACING EMPLOYEES WITH INVISIBLE DISABILITIESSpeaker: Dr. Larry Edmonds, Lecturer/Honors Faculty, Arizona State University
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THURSDAY, MAY 23, 2019 CONTINUED...
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This session presents important Arizona Health Department Skilled Nursing Facility updates impacting Facilities in Arizona. What does the new survey process look like? What are the complaint trends? How do you effectively implement the new CMS rules? Learn answers to these questions and more in this informative session.Target Audience: CEO/Administrator, DON/Nurse Manager, Resident Services/Social Services, Human Resources, Facilities, Trustees
ADHS: SKILLED NURSING FACILITY UPDATESpeaker: Diane Eckles, Bureau Chief, Long Term Licensing, Arizona Department of Health Services
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As our older adults become younger and more diverse, we need to look at how we serve them. This presentation serves as a call to arms per se in that we will examine not only the trends that make up our incoming generation of older adults, but also how we can better accommodate those unique needs. In this forum, we will discuss the philosophy behind what successful aging looks like, and how we can integrate a multi-faceted approach into serving the imminent arrival of our beloved baby boomers!Target Audience: CEO/Administrator, DON/Nurse Manager, Resident Services/Social Services, Sales & Marketing, Wellness/Activities, Residents
OUT WITH THE “OLD FOLKS” IN WITH THE “BOOMERS”Speaker: Christopher Ratay, Activities & Fitness Director, Sierra Winds Senior Community (LCS)
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Learn from experts who are actively involved in forming opportunity funds and guiding clients in navigating the new rules and developing projects in opportunity zones, including the ins and outs of managing a fund, what it takes to get a project off the ground, and how to build a team geared toward success. Target Audience: CEO/Administrator, CFO/Finance, Facilities, Trustees
NEW QUALIFIED OPPORTUNITY ZONE INCENTIVE: HOW IT CAN BENEFIT YOUR COMMUNITYSpeaker: Brett D. Siglin, LLM, JD, BA
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The new science of the aging brain and the robust relationship between lifestyle interventions and cognitive health, specifically risk reduction for Alzheimer’s, will be presented. Implementation of a brain and body total fitness program in an independent living facility and research on participants and controls will be discussed.Target Audience: CEO/Administrator, CFO/Finance,DON/Nurse Manager, Resident Services/Social Services, Dining, Wellness/Activities, Trustees, Residents
AN EVIDENCE-BASED LIFESTYLE PROGRAM AND COGNITIVE HEALTH: IMPLEMENTING, RESEARCH AND OUTCOMESSpeakers: Jon Schilling, Director of Life Enrichment, Beatitudes Campus | Alexia Tatem, Medical Student, University of Arizona College of Medicine - Phoenix | Michael J. Smallwood, Fitness Specialist, Beatitudes Campus
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5:30 PMDinner on Your Own
4:15 - 4:30 PM Break
4:30 - 5:30 PM Breakout Sessions (1 CEU)
Contrary to popular belief, the current drug overdose epidemic affects people of all socio-demographic characteristics, including seniors. In this session, we will explore the history of opioid use and the current crisis, how it affects Arizonans, interventions to combat the crisis, and how you can support those you serve.Target Audience: CEO/Administrator, DON/Nurse Manager, Resident Services/Social Services, Trustees
UNDERSTANDING THE OPIOID CRISIS: ESSENTIAL FOR THE CARE OF OUR SENIORS Speaker: Vicki Buchda, Director, Care Improvement, Arizona Hospital and Healthcare Association
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Current trends in recruitment, turnover and retention among US Senior Communities. Key Factors affecting recruitment, turnover and retention. The business case for an employee brand. The employee brand model. How to implement a brand model in your community. Self assessment for determining your communities employer brand advantage.Target Audience: CEO/Administrator, CFO/Finance,DON/Nurse Manager, Resident Services/Social Services,Sales & Marketing, Human Resources, Dining, Trustees, Residents
EMPLOYER OF CHOICE: THE STRATEGIC WAY TO ATTRACT, ENGAGE AND RETAIN TALENT IN YOUR COMMUNITYSpeaker: Gene Dolloff, Morrison Community Living Chairman, Retired
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This presentation will include an overview of Residential Facilities Licensing and will cover perpetual licensing, the top 10 deficiencies cited in Assisted Living Centers, and what’s on the horizon in Residential Facilities Licensing. Target Audience: CEO/Administrator, CFO/Finance,DON/Nurse Manager, Resident Services/Social Services, Facilities, Trustees
ADHS: ASSISTED LIVING FACILITIES UPDATE Speaker: Harmony Duport, Bureau Chief, Residential Facilities Licensing, Arizona Department of Health Services
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Just like countless other industries, senior living is facing various elements of change. Seniors are working longer, with an increasing number of baby boomers postponing their retirements. At the same time, more seniors are planning to age in place. In addition, healthcare and technology trends coupled with the changing culture, demographics, and expectations of the rising senior generation are influencing every aspect of the senior living experience, including food
ADDRESSING THE INEVITABLE CHANGES IN SENIOR LIVING DINING Speaker: Victoria Albert, VP, Marketing, Unidine Corporation
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THURSDAY, MAY 23, 2019 CONTINUED...SESSION 25 CONTINUED... and dining. This session will examine the top emerging trends reshaping the senior living experience and provide strategies for converting these challenges to opportunities as we continue to redefine a new resident-centered delivery model and optimize the dining services offered provided to residents.Target Audience: CEO/Administrator, Resident Services/Social Services, Sales & Marketing, Facilities, Dining, Trustees, Residents
CONFERENCE SCHEDULEFRIDAY, MAY 24, 2019
What are the trends impacting senior living today and which ones really matter? Where are the opportunities? And what truly motivates older Boomers? In this session, Matt shares eye-opening insights to more successfully navigate the choppy waters ahead. He’ll also share his perspective on how the industry must evolve to meet the needs of your next residents. You’ll leave armed and inspired to successfully navigate the future.Target Audience: CEO/Administrator, CFO/Finance,DON/Nurse Manager, Resident Services/Social Services, Sales & Marketing, Human Resources, Facilities, Dining, Wellness/Activities, Trustees, Residents
OPENING KEYNOTETOMORROW’S SENIOR LIVING OPPORTUNITY: ARE YOU BLOCKBUSTER OR NETFLIX? Speaker: Matt Thornhill, Futurist, Generational Expert, Author, and Founder & Managing Partner of SIR’s Institute for Tomorrow
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7:30 - 8:30 AMAnnual Member Meeting, Program & Breakfast (1 CEU)
The session will provide an overview of command and control during conflict. The presentation will discuss command structure options, strategy development, levels of operations, areas of influence and interest and integration of response multipliers into response and recovery operations.Target Audience: CEO/Administrator, CFO/Finance,DON/Nurse Manager, Resident Services/Social Services, Human Resources, Facilities, Wellness/Activities, Trustees, Residents
LEADING IN CONFLICT – EMERGENCY PREPAREDNESSSpeaker: William Tait, Safety & Security Director, Westminster Village
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A functioning Antibiotic Stewardship Program (ASP) has been required by regulation since November 2017. Many facilities are struggling to achieve meaningful results to show surveyors. This presentation will provide the essential roadmap.Target Audience: CEO/Administrator, CFO/Finance,DON/Nurse Manager, Trustees
MAKING YOUR ANTIBIOTIC STEWARDSHIP PROGRAM MORE EFFECTIVESpeaker: Peter P. Patterson, MD, MBA, Antibiotic Stewardship Medical Lead, Glencroft Senior Living
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The field of aging services is in the midst of a number of disruptive forces: demographics, public policy, economics, consumer preference and technology are among them. Katie Smith Sloan will share some of LeadingAge’s priorities and strategies for navigating these changes including how LeadingAge and its state partners can work together for greater impact.Target Audience: CEO/Administrator, CFO/Finance, DON/Nurse Manager, Resident Services/Social Services, Sales & Marketing, Human Resources, Facilities, Dining,Wellness/Activities, Trustees, Residents
ANNUAL MEMBERSHIP MEETINGBOD ELECTION & INSTALLATIONLEADING BY EXAMPLE: 2019 LEADINGAGE PRIORITIES
8:30 - 9:30 AM Opening Keynote (1 CEU)
9:45 - 11:45 AMBreakout Sessions (2 CEUs)
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Arizona’s Health Information Exchange (HIE), HealthCurrent, is leading the way in providing access to critical health information by post-acute care providers. HealthCurrent has 100% of Arizona’s hospitals participating and has now embarked on a strong campaign to enlist post-acute care providers to participate. Not only is there no cost to post-acute providers, if Medicare and/or Medicaid funds are received, a $5000 grant for
H.I.E. (HEALTH INFORMATION EXCHANGE) PANEL DISCUSSIONSpeakers: Rebecca Townsend, Chief Strategy Officer, Covenant Health Network | Michael Mote, Chief Information Officer, Health Current | Jayme Pina, Recruitment Manager, Health Current
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Speaker: Katie Smith Sloan, President and CEO, LeadingAge National
SESSION 32 CONTINUED...implementation may be available. The panel will discuss experience to date with the HIE, current and anticipated benefits as well as and understanding of the impactHealthCurrent will make long term for the benefit of those served by improved outcomes and satisfaction and reduced costs. This panel will be of interest to all levels of care as well as ancillary providers.Target Audience: CEO/Administrator, CFO/Finance,DON/Nurse Manager, Resident Services/Social Services, Human Resources, Facilities, Trustees
This presentation covers the critical role of selling in the senior living industry. Utilizing atypical selling behaviors, the participant will learn to quickly develop relationships of trust with both internal and external customers. In addition, effective communication skills will be discussed which again lead to the formation of trust-based relationships. A recent study by ProMatura painted a bleak picture of selling in the senior living industry and our industry’s declining occupancy rates are evidence that we must radically change our approach. At its essence, the study proves that we have historically taken an inferior approach to selling. Using actual case studies, real world senior living-based stories and illustrative exercises, this presentation will introduce the participant to a completely new and superior approach to selling in our wonderful industry!Target Audience: CEO/Administrator, CFO/Finance, DON/Nurse Manager, Resident Services/Social Services, Sales & Marketing, Human Resources, Facilities, Dining, Wellness/Activities, Trustees, Residents
A NEW SALES APPROACH IN SENIOR LIVING Speaker: Michael Marlow, Marketing and Sales Training, Life Care Services
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Arizona LeadingAge shines the light on important work that is being done by individuals, member organizations, and member staff and residents. By acknowledging those who exemplify the very best in our field, our members are honored and our field is advanced by their work. Our Awards Program highlights the best in excellence, service, volunteers and leadership. Conference attendees will leave our Awards Program with new tools and resources shared by our Award winners.
AWARDS LUNCHEON
1:30 PMConference Wrap-Up; Prize Drawings; Adjournment
11:45 AM - 1:30 PMAwards Luncheon (1 CEU)
VISIT OUR WEBSITE FOR MORE DETAILED CONFERENCE INFO - INCLUDING SPEAKER BIOS: www.ArizonaLeadingAge.org
FRIDAY, MAY 24, 2019 CONTINUED...
Discuss how to impact resident experiences through interior design on any budget! Renovations - no matter the size - are successful when planned, budgeted, designed and executed properly. It’s time to think outside the box to identify ways to transform space into meaningful destinations & to ensure that your residents enjoy the space they call home within your community.Target Audience: CEO/Administrator, CFO/Finance, DON/Nurse Manager, Sales & Marketing, Facilities, Trustees
IMPROVING THE RESIDENT EXPERIENCE BY DESIGN Speakers: Beth Arokoyo, Senior Designer, Spellman Brady & Company | Bruce Hentges, Vice President, Spellman Brady & Company
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The Skilled Nursing Facility (SNF) Value-Based Purchasing (VBP) program went into effect in October 2018 and placed the spotlight on reducing avoidable hospital readmissions. SNF readmission data was used to determine changes in Medicare reimbursement. This session will present Health Service’s Advisory Group’s Reducing Readmissions Preparation Program (RRPP), which is a self-paced program using Quality Assurance & Performance Improvement (QAPI) principles. HSAG will present statewide data as well as experiences from a 2018 RRPP pilot program. This interactive session will also provide attendees a chance to practice and discuss readmission strategies. Target Audience: CEO/Administrator, CFO/Finance, DON/Nurse Manager, Wellness/Activities, Trustees
TAKE CONTROL AND REDUCE AVOIDABLE READMISSIONS FROM YOUR SNF Speakers: Keith Chartier, MPH, Director, Health Services Advisory Group | Jenna Burke, CHES, Quality Improvement Specialist, Health Services Advisory Group
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Speaker: Pam Koester, CEO, Arizona LeadingAge
EXHIBITORS WHAT IF1 Safety Drugs, Inc 2 Morrison Community Living3 Ziegler4 Kitchell Contractors5 Encore Rehabilitation Services6 Salibas Pharmacy, A Guardian Pharmacy7 8 Intalere / HRS9 McKesson Medical-Surgical10 Hospice Of The Valley11 Inviacom12 Unidine13 Beatitudes Campus (Comfort Matters)14 Schetky NW Bus & Van Sales15 The Weitz Company16 Angell Marketing17 A’viands 18 Medline Industries, Inc
SPONSORS
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19 Avcomm Technology Solutions20 Omnicare / a CVS Health Co.21 Sundt Construction22 Aegis Therapies23 Hall Render24 HealthPro Heritage25 Ankrom Moisan Architects26 Arizona Hospital & Healthcare Information27 Select Rehabilitation28 Burns Pest Elimination29 PayActiv 30 CPS - Division of LCS (Life Care Services)31 H J Sims32 Basic American Medical Products33 Optum Care34 Covenant Home Health35 Covenant Alliance Rehab, A Symbria Rehab Partner
36 Covenant Health Network / Alliance Purchasing Network37 Dispatch Health38 Todd & Associates, Inc.39 Paycor40 W.E. O’Neil Construction Company of Arizona41 PharMerica42 Pacific Mobile Diagnostics43 Diagnostic Laboratories & Radiology44 Functional Pathways45 CONNECT46 Creative Bus Sales47 CliftonLarsonAllen LLP48 Arizona Health Reciprocal Insurance Company
BOOTH# COMPANY NAME BOOTH# COMPANY NAME BOOTH# COMPANY NAME
VIEW AVAILABLE SPONSORSHIP OPPORTUNITIES AT ARIZONALEADINGAGE.ORG
We-Ko-Pa Resort & Conference Center 10438 N. Fort McDowell Road Scottsdale, AZ 85264wekoparesortandconferencecenter.comPhone: 480.789.5300
EXHIBITORS WHAT IF MAY 22 - 24, 2019SCOTTSDALE, ARIZONA
CONFERENCE VENUE & HOTEL
DIRECTIONS: WE-KO-PA RESORT & CONFERENCE CENTER
Please reserve your hotel room using code: AZ Leading Age 2019 to get the discounted negotiated price of $119.00 per night! The hotel cut-off date for a discounted rate is April 22, so make your reservation as soon as possible! Invite your spouse to join you - there is plenty to do while you are at the conference! Book your room at: https://reservations.travelclick.com/96432?groupID=2357576
HOTEL RESERVATIONS
Located just minutes from Phoenix Sky Harbor International Airport, the new We-Ko-Pa Resort & Conference Center is located on the northeastern edge of Scottsdale, adjacent to Fountain Hills. It is quietly nestled away in pristine Sonoran desert surroundings, yet within minutes of Scottsdale, Phoenix, and Tempe and two miles north of Shea Boulevard off the Beeline Highway.
From Phoenix Sky Harbor International Airport (PHX):About 24 miles. Exit the airport by taking the AZ-202 Loop towards Tempe. Follow to exit 13, AZ-87 (Payson) and turn left at N. Country Club Drive. Continue on AZ-87 for 12 miles to Fort McDowell Road and turn left. The hotel will be on your left.
From Tucson / Chandler / Mesa and Interstate – 10 to the east:Travel on Interstate-10 heading west to exit 161, Pecos Road / AZ-202 Loop east. Exit at 50A and take the AZ-101 Loop north for 8.5 miles. At exit 51, take the AZ-202 ramp east. Follow to exit 13, AZ-87 (Payson) and turn left at N. Country Club Drive. Continue on AZ-87 for 12 miles to Fort McDowell Road and turn left. The hotel will be on your left.
From Phoenix and Interstate-10 to the west:Travel on Interstate-10 heading east to the AZ-202 Loop east. Follow to exit 13, AZ-87 (Payson) and turn left at N. Country Club Drive. Continue on AZ-87 for 12 miles to Fort McDowell Road and turn left. The hotel will be on your left.
From Flagstaff / Sedona and Interstate-17 to the north:Travel south on Interstate-17 to exit 214C AZ-202 Loop east. Follow to exit 13, AZ-87 (Payson) and turn left at N. Country Club Drive. Continue on AZ-87 for 12 miles to Fort McDowell Road and turn left. The hotel will be on your left.
Full service spa and 24-hour fitness centerOutdoor heated poolOn-site 36 hole We-Ko-Pa Golf Course, named one of the “Top Ten Best New Golf Courses” in the US Golf Magazine, January 2007On-site 24-Hour Fort McDowell Casino offering live casino games, 775 slot machines and poker tournaments. Plenty of shopping nearby with shuttle service available.
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36 Covenant Health Network / Alliance Purchasing Network37 Dispatch Health38 Todd & Associates, Inc.39 Paycor40 W.E. O’Neil Construction Company of Arizona41 PharMerica42 Pacific Mobile Diagnostics43 Diagnostic Laboratories & Radiology44 Functional Pathways45 CONNECT46 Creative Bus Sales47 CliftonLarsonAllen LLP48 Arizona Health Reciprocal Insurance Company
2019 Annual Conference & Expo
We-Ko-Pa Resort & Conference Center, Scottsdale/Fort McDowell, Arizona
May 22 – May 24, 2019
3877 N. 7th Street, Ste. 280Phoenix, Arizona 85014arizonaleadingage.org
REGISTRATION DEADLINE: MAY 13, 2019ArizonaLeadingAge.org
Version 2019.04.10
2019 ANNUAL CONFERENCE & EXPO | MAY 22-24, 2019