Goodwill Industriesof the Greater East Bay1301 30th Avenue, Oakland, CA 94601eastbaygoodwill.org

GOODWILL INDUSTRIES OF THE GREATER EAST BAY2016 ANNUAL REPORT

We turn donations into jobs

ANNUAL REPORT GOODWILL INDUSTRIES OF THE GREATER EAST BAY

LETTER FROM THE CEO

In 2016, Goodwill Industries of the Greater East Bay was hard at work establishing our brand, our community support, and the way we do business. Our cleaner look and organized stores set the standard for better customer service and a stronger connection to our customers. We rebranded our Brentwood and Livermore stores to showcase what’s coming in the years ahead. We had another ground-breaking year of putting over 1,200 people to work through our job training and job placement programs. The relationships with our employers and our county partners in Solano and Contra Costa counties are really paying off for those who need our help finding competitive employment.

We launched a new Strategic Plan that helps us focus on the next three years with Strategic Objectives that set the stage for our organization heading into the future. Our Strategic Plan is called “Charting The Course” and we did just that as we set records in 2016

Jim Caponigro

President & CEO

HELPING MORE PEOPLE

Leadership Team

Jim CaponigroGoodwill President and CEO

Mathew HoffmanVP of Human Resources

Virginia RobbinsChief Operating Officer

Patricia SchnedarCFO-VP of Finance

Kimberly ScrafanoVP of Workforce Development

Ashley GriffinExecutive Assistant

Valeria CulliverVP of Retail Operations

Linda PrattVP of Marketing and Development

with our Power of Work Gala. Aboard a boat in Alameda, we toured the waters and celebrated individuals who have graduated from our programs and are now working and supporting their families. We had a lot of fun and raised money to help even more jobseekers go to work.

Here’s to a bright new year and taking the time to reflect on what we’ve been through in 2016.

GOODWILL INDUSTRIES OF THE GREATER EAST BAY ANNUAL REPORT

2016 HIGHLIGHTS

New Strategic Plan Setting Sail, Jan 1, 2017

New Truck Fleet

Year End Donation, Dec 31, 2016

Goodwill’s Livermore store opened November 14, 2016

Board Member, Bill Rowland, getting into the festivities

2016 Power of Work Gala: Cruise, Costumes & a Cause - A Celebration of Work

GOODWILL INDUSTRIES OF THE GREATER EAST BAYANNUAL REPORT

SUCCESS STORY

Eileen Phillips“I’m blessed to be able to say I have worked for such a unique and compassionate organization.”

In 2016 we introduced the John Latchford Award, an award named after Goodwill of the Greater East Bay’s CEO of 16 years, John Latchford. This award is given to an individual who exemplifies what Goodwill is all about giving people the opportunity to not only live a life of purpose, but to help those around them do the same. They live the mission.

The innaugural recipient was Eileen Phillips. Eileen came to Calidad Industries and Goodwill Industries of the Greater East Bay in 1994 as a mess attendant at Coast Guard Island. With 13 years in the food industry under her belt she advanced quickly. Within three years she was promoted to manager and has been there since.

“This job has given me such a broad expanse of understanding people and why they do what they do,” Eileen said.

Eileen enjoys going to work every day and seeing her employees, whom she lovingly calls her kids, and seeing all of the customers. “My employees have taught me so much. Not only have they taught me compassion and understanding, but take Belene Zarate for example: she takes the time to teach me sign language. They teach me as much as I can teach them.”

“Every day Eileen welcomes people into the dining room, and surrounds you and her employees with love, and in a way that only a mama bear can,” says Virginia Robbins, COO of Goodwill Industries of the Greater East Bay .

What are her career aspirations? “At this point I want to be able to retire happy, healthy, and strong. I look forward to continuing to practice being a good, little old lady – sitting in my recliner relaxing and reading.”

GOODWILL INDUSTRIES OF THE GREATER EAST BAY ANNUAL REPORT

SEE OUR IMPACT

INDIVIDUAL IMPACT

BUSINESS IMPACT

COMMUNITY IMPACT

ENVIRONMENT IMPACT

31GOODWILL STORE& DONATION CENTERS 1NEW STORE

& DONATION CENTER

18.8DIVERTED OR RECYCLED

MILLION LBS

CONTRACT LOCATIONS7COUNTIES

SERVED3

1,203PEOPLEPUT TO WORK

1,984PEOPLESERVED

GOODWILL EMPLOYEES710

$124.5MILLIONECONOMIC IMPACT

MILLION LBS10.1 CLOTHING AND TEXTILES

KEPT OUT OF LANDFILLS

808,734DONATIONS PROCESSED

1.3MILLIONIN STORE & ONLINE TRANSACTIONS

GOODWILL INDUSTRIES OF THE GREATER EAST BAYANNUAL REPORT

SEE OUR IMPACT RETAIL STORE AND DONATION LOCATIONS

Alameda2319 Lincoln Ave, 94501

Albany505 San Pablo Ave, 94706

Antioch2701 West 10th St, 94509

Benicia832 Southampton Rd, 94510

Berkeley2058 University Ave, 94704

Brentwood6271 Lone Tree Way, 94513

Concord, Clayton3495 Clayton Rd, 94519

Concord, Park N Shop1659 Willow Pass Rd, 94520

Dixon1700 North First St, 95620

Dublin7232 Regional St, 94568

Fairfield, Oakmont1819 North Texas St, 95620

Fairfield, Green Valley5081 Business Center Dr, 94534

Fremont4025 Mowry Avenue, 94538

Hayward, Bedford20806 Hesperian Boulevard, 94541

Livermore1374 Railroad Ave, 94550

Oakland, Fruitvale2925 International Blvd, 94601

RETAIL & DONATION SITES

Oakland, Downtown1220 Broadway, 94612

Oakland, MacArthur3525 MacArthur Blvd, 94619

Oakland, North6624 San Pablo Ave, 94608

Oakley2043 Main St, 94561

Pittsburg396 Atlantic Ave, 94565

Pleasant Hill1699 Contra Costa Blvd, 94523

Richmond12341 San Pablo Ave, 94550

Rodeo607 Parker Ave, 94572

San Leandro699 Lewelling Blvd, 94579

San Pablo Towne Center101 San Pablo Towne Center, 94806

Vacaville1317 East Monte Vista Ave, 95685

Vallejo129 Plaza Dr, 94590

El Cerrito7501 Schmidt Ln, 94530

Fairfield180 Grobric Ct, 94534

Martinez520 Center Ave, 94553

Moraga566 Center St, 94556

ATTENDED DONATION STATIONS

JOB TRAINING & PLACEMENT CENTERS

Antioch2701 West 10th St, 94509

Concord3550 Clayton Rd, 94519

Fairfield180 Grobric Ct, 94534

Oakland, Fruitvale2925 International Blvd, 94601Between International & E 12th St

Richmond12341 San Pablo Ave, 94805

Vallejo600 Marin St, 94590

Vacaville1317 East Monte Vista Ave, 95685

GOODWILL INDUSTRIES OF THE GREATER EAST BAYANNUAL REPORT

BOARD OF DIRECTORS

Melvin StuckeyGoodwill Chairman

Mike KeenanRetired, GAP Stores

Joseph MahoneyGoodwill Secretary/Treasurer

Jim CaponigroGoodwill President and CEO

Sarah DameleWells Fargo

Patricia Castaneda-DavisKaiser Permanente

Linda ChewAlameda Health System Foundation

Rev. Albert FeatherstoneChristian Home Baptist Church

Greg McCoyGagen McCoy

Stuart McCulloughYouth Homes, Inc.

Bob SchrammPalafin fs, LLC

Jeff SchwartzRetired Owner, Sam Clar Office Furniture

Chuck SmithRetired CEO, AT&T West

Dave TrotterDavid Trotter Law

Bill RowlandGoodwill Vice Chair

Tom PartlowAcorn Health Solutions

Bob RoddeThe Rodde Company

GOODWILL INDUSTRIES OF THE GREATER EAST BAY ANNUAL REPORT

FINANCIAL HIGHLIGHTS – 2016

Community & Foundation Support and Grants

Contract Earnings & Program Services

Store Sales and Recycling

Golden Gate College Revenue

Court Reporting Services

Investment Income

Other

TOTAL EXTERNAL SUPPORT

TOTAL REVENUE GENERATED

TOTAL SUPPORT AND REVENUE

Program Services

Management & General

Fundraising

Golden State College

Net Gain/Loss

$279,000

9,358,000

$23,011,000

485,000

1,206,000

137,000

$32,742,000

4,008,000

105,000

626,000

(3,153,000)

$9,637,000

$24,691,000

$34,328,000

28%

72%

100%

REVENUE

EXPENSES

TOTAL EXPENDITURES $34,328,000

(148,000)

* The financial records of Goodwill Industries of the Greater East Bay are audited annually