VOLUNTEER ROLE DESCRIPTION

HOME SERVICES ADMINISTRATOR

Responsible to: Home Services Manager

Hours: 1 - 3 days per week, same day each week (hours flexible)

Location: Age UK Merton offices277 London RoadMitchamSurrey CR4 3NT

We want to encourage more use of our services and more participation in activities at Age UK Merton by providing an excellent service and a warm welcome. Our volunteers are invaluable in this. This role description sets out the main areas of responsibility. You may be involved in one or more of the following roles.

Key Tasks:

Answering phone calls and dealing with clients enquiries Recording service requests Maintaining records on Charitylog by editing and entering information (client

database) Basic finance tasks such as entering timesheets and bank details Filing & photocopying Printing and organising documents Assisting with and maintaining paperwork filing systems Administrative tasks in keeping with the role

Skills:

Administrative skills Some experience completing financial tasks Good communication skills; both verbal and written Good standard of literacy and numeracy I.T. literate – Word, Excel, Outlook, PowerPoint Good telephone manner - polite and friendly to clients Carry out the role as directed, but also use own initiative to perform the role to

the best of their ability Responsible and caring approach to the work Punctual and reliable Handle personal information with sensitivity Follow Age UK Merton policies and procedures