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    Weatherization Assistance Program Standardized Training Curricula

    The Weatherization Assistance Program Standardized Training Curriculas (Curricula) development wasprepared as an account of work sponsored by the U.S. Department of Energy.Neither the U.S. Department

    of Energy, nor any of their employees or contractors, makes any warranty, express or implied, or assumes

    any legal responsibility for the accuracy or completeness of any information or process disclosed.Reference herein to any specific commercial product, process, or service by trade name, trademark, and

    manufacturer or otherwise does not constitute endorsement, recommendation or favoring by the UnitedStates Government or any agency thereof.

    The Weatherization Network is encouraged to adopt and adapt the materials contained in the Curricula tomeet network training needs. All resources are provided at no fee.

    The Curricula is a work-in-progress and will be available as such. Each Module contains a Sample Course

    Schedule, Hands-on Props where applicable, and a glossary of Key Terminology. A Module is broken into

    smaller chapters or sections, each including a PowerPoint Presentation with detailed Speaker Notes, aLesson Plan with prop lists and creative ideas to engage trainees, and suggested Handouts & Resources,

    including worksheets, articles, and other materials the instructor can use for background research or as

    homework in the class.

    Modules:

    Weatherization Installer/Technician Fundamentals Weatherization Installer/Technician Intermediate Weatherization Installer Mobile Homes Crew Chief Weatherization Energy Auditor Single Family Weatherization Energy Auditor Multifamily Technical Monitor/Inspector Heating Systems for Energy Auditors and Inspectors Single Family Mechanical Systems - Multifamily Train the Trainer

    The Weatherization Installer/Technician Fundamentals was designed to lay the groundwork for

    new/existing weatherization workers interested in understanding and expanding on his/her knowledge of

    Weatherization. The materials provided in this section can be delivered by a trained weatherization

    professional to small and large groups. Topics cover Introduction to Weatherization, House as a

    System, Building Science Basics and much more.

    This body of work is compiled from many of the building science resources that have been used by

    Weatherization professionals as the best practices. Of course, special thanks and recognition is given to

    the Weatherization Trainers Consortium members who conceived of this idea to make these materialsavailable to all Weatherization trainers. This group has provided invaluable assistance, sharing resources

    and experiences and providing feedback throughout the process.

    For additional information on the materials provided in the Weatherization Installer/TechnicianFundamentals Module, to provide feedback and/or to submit additional materials to include in the

    Resources section, contact SMS via email ([email protected]) or telephone (301.299.2977).Weatherization Works!

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    Project History and Contributors Page 1Weatherization Assistance Program Standardized Training Curriculaas of August 2010

    WEATHERIZATION ASSISTANCE PROGRAM

    DOE WAP Standardized Curriculum Main

    Contacts and Contributors By ModuleProject History

    The Standardized Curricula Project was conceived among members of the Trainers Consortium as a

    way to share the best information and provide standardized material that should be included in a well-rounded Weatherization Curricula. Because many trainers had their own materials, simply not in a

    format conducive to sharing nationally, DOE agreed to fund the compilation of this information to

    make a body of materials available nationally to assist in training an onslaught of Weatherizationworkers. Alex Moore, SMS, invited the full membership of the Trainers Consortium to participate

    authors, contributors, reviewers, or simply to critique the materials being assembled to ensure the base

    of material met the needs of the Weatherization trainers.

    The following list of individuals represents those that participated, either actively or passively in the

    development of this material. The names listed below do not constitute endorsement of this material bythose named, but acknowledgement of the sources from which the material in the Standardized

    Curricula was derived.

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    Page 2 Project History and ContributorsWeatherization Assistance Program Standardized Training Curricula

    as of August 2010

    WEATHERIZATION ASSISTANCE PROGRAM

    Weatherization Installer/Technician

    FundamentalsProject History and Contributors

    Lead Authors (Main contacts):

    Kelly Cutchin, Bill Van der Meer, Glen Salas

    Based on work developed and/or review contributed by:

    Vic Aleshire Energy Conservatory Alex Moore

    Abba Anderson Energy Star Robert Nevitt

    ASHRAE EPA NFPA

    Bacharach Jim Fitzgerald NRCERT

    Lyn M. Bartges Paul Francisco ORNL

    Donna Beegle Kathy Greely OSHA

    Rana Belshe Suzanne Harmelink PATH

    Martha Benewicz Bill Hill Bob Pfeiffer

    Linda Berry INCAA John Randolph

    Michael Blasnik Rick Karg Bob Scott

    David Bohac Thom Knoll Ian Shapiro

    Marilyn Brown Jan Kosny Cal Steiner

    John Carmody Krendl Tamasin Sterner

    Jeffrey Christian Joseph Lstiburek Jeff Thompson

    Anthony Cox Sebastian Moffatt

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    Project History and Contributors Page 3Weatherization Assistance Program Standardized Training Curriculaas of August 2010

    WEATHERIZATION ASSISTANCE PROGRAM

    Weatherization Installer/Technician

    IntermediateProject History and Contributors

    Lead Authors (Main contacts):

    Kelly Cutchin, Bill Van der Meer

    Based on work developed and/or review contributed by:

    Vic Aleshire Jim Fitzgerald Daniel Morrison

    Larry Armanda Dan Hartman Gary Nelson

    ASHRAE Rick Karg Robert Nevitt

    Jonathan Beers David Keefe NFPA

    Martha Benewicz Jordan Kelso PA WTC

    Michael Blasnik Joseph Klems Robert Parkhurst

    David Bohac Timothy Lambert Ian Shapiro

    Davis Bruce Jim LaRue Lester Shen

    Anthony Cox Fred Lugano Brad Turk

    Cyrus Dastur Alex Moore Efficient Windows Collaborative

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    Page 4 Project History and ContributorsWeatherization Assistance Program Standardized Training Curricula

    as of August 2010

    WEATHERIZATION ASSISTANCE PROGRAM

    Weatherization Installer/Technician

    Mobile HomesProject History and Contributors

    Lead Authors (Main contacts):

    Bill Van der Meer, Kelly Cutchin

    Based on work developed and/or review contributed by:

    Larry Armanda Don Hadley OSHA

    Michael Baechler Bill Hill PA WTC

    Lyn M. Bartges Midwest Region Best Practices John Randolph

    Jonathan Beers Field Guide Bob Scott

    Rich Courtney Neil Moyer Cal Steiner

    Tony Gill NFPA

    Kathy Greely NRCERT

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    Project History and Contributors Page 5Weatherization Assistance Program Standardized Training Curriculaas of August 2010

    WEATHERIZATION ASSISTANCE PROGRAM

    Crew Chief

    Project History and Contributors

    Lead Authors (Main contacts):

    Kelly Cutchin, Bill Van der Meer, Tony Gill

    Based on work developed and/or review contributed by:

    Vic Aleshire Energy Conservatory William Rose

    Bacharach EPA Bob Scott

    Bill Beachy Suzanne Harmelink Tamasin Sterner

    Martha Benewicz INCAA Southface T.C.

    Sean Bleything Krendl Jeff Thompson

    Katie Clawson Kevin Mitcheltree WI State

    Marcia Connor OSHA WV StateAnthony Cox Bob Pfeiffer

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    Page 6 Project History and ContributorsWeatherization Assistance Program Standardized Training Curricula

    as of August 2010

    WEATHERIZATION ASSISTANCE PROGRAM

    Weatherization Energy Auditor

    Single FamilyProject History and Contributors

    Lead Authors (Main contacts):

    Kelly Cutchin, Bill Van der Meer, Tony Gill, Eric Beaton

    Based on work developed and/or review contributed by:

    Vic Aleshire Paul Francisco Courtney Moriarta

    Larry Armanda Kathy Greely Neil Moyer

    ASHRAE Ted Haskell Gary Nelson

    AZ State University Talmon Haywood Robert Nevitt

    Steve Barcazi Bill Hill NRCERT

    Lyn M. Bartges IN Field Guide Collin Olsen

    Jonathan Beers INCAA ORNL

    Rana Belshe Rick Karg OSHA

    Richard Benware David Keefe Danny Parker

    Linda Berry Jordan Kelso PATH

    Michael Blasnik M. Sami Khawaja John Proctor

    David Bohac Scott Kilcoyne John Randolph

    Bill Boles Larry Kinney Liz Robinson

    Marilyn Brown Thom Knoll Bob Scott

    Canadian Mortgage Housing Co. John Krigger Bill Shadish

    John Carmody Jim LaRue Lester Shen

    James Cavallo Lawrence Berkeley National John Snell

    COAD Laboratory David Springer

    Maureen Collins Charlotte Legates Cal Steiner

    Anthony Cox Joseph Lstiburek Tamasin Sterner

    Rob DeKieffer John Manz John Tooley

    Energy ConservatoryJames Mapp

    George TsongasEnergy Star Steve McCarthy Brad Turk

    EPA Jennifer McWilliams Kimberly Vermeer

    Dave Finet Midwest Region Best Practices Iain WalkerField Guide

    Jim Fitzgerald Eric WerlingSebastian Moffatt

    FL Solar Energy Center Tony WoodsAlex Moore

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    Project History and Contributors Page 7Weatherization Assistance Program Standardized Training Curriculaas of August 2010

    WEATHERIZATION ASSISTANCE PROGRAM

    Technical Monitor/Inspector

    Project History and Contributors

    Lead Authors (Main contacts):

    Kelly Cutchin, Bill Van der Meer, Tony Gill, Eric Beaton

    Based on work developed and/or review contributed by:

    Larry Armanda Suzanne Harmelink Alex Moore

    AZ Field Guide Talmon Haywood ORNL

    Bacharach INCAA OSHA

    Jonathan Beers Rick Karg PATH

    Martha Benewicz Krendl Bob Pfeiffer

    Linda Berry Jim LaRue John Snell

    Marilyn Brown Lawrence Berkeley National Tamasin Sterner

    John Carmody Laboratory Jeff Thompson

    Maureen Collins Joseph Lstiburek Brad Turk

    Energy Conservatory Jennifer McWilliams Iain Walker

    Anthony Cox Midwest Region Best Practices

    Field Guide

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    Table of Contents Page 1Weatherization Installer/Technician Fundamentalsas of August 2010

    WEATHERIZATION ASSISTANCE PROGRAM

    Table of Contents

    Weatherization Installer/Technician Fundamentals

    Weatherization Assistance Program Curricula Acknowledgements

    Sample Course Schedule

    A.Topics

    I. Introduction to Weatherizationa. Lesson Plan

    b. Speaker Notes

    c. PowerPoint Presentation

    d. Resources (Folder contains public files as of August 2010)

    II. Communication Skillsa. Lesson Plan

    b. Speaker Notes

    c. PowerPoint Presentation

    d. Resources (Folder contains public files as of August 2010)

    III. House as a Systema. Lesson Plan

    b. Speaker Notes

    c. PowerPoint Presentation

    d. Resources (Folder contains public files as of August 2010)

    IV. Building Science Basicsa. Lesson Plan

    b. Speaker Notes

    c. PowerPoint Presentation

    d. Resources (Folder contains public files as of August 2010)

    V. Blower Door Basicsa. Lesson Plan

    b. Speaker Notes

    c. PowerPoint Presentation

    d. Resources (Folder contains public files as of August 2010)

    VI. Pressure and Thermal Boundariesa. Lesson Plan

    b. Speaker Notes

    c. PowerPoint Presentationd. Resources (Folder contains public files as of August 2010)

    VII. Combustion Safetya. Lesson Plan

    b. Speaker Notes

    c. PowerPoint Presentation

    d. Resources (Folder contains public files as of August 2010)

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    Page 2 Table of ContentsWeatherization Installer/Technician Fundamentals

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    WEATHERIZATION ASSISTANCE PROGRAM

    VIII. Worker Safetya. Lesson Plan

    b. Speaker Notes

    c.

    PowerPoint Presentationd. Resources (Folder contains public files as of August 2010)

    IX. Materials, Tools, and Equipmenta. Lesson Plan

    b. Speaker Notes

    c. PowerPoint Presentation

    d. Resources (Folder contains public files as of August 2010)

    X. Typical Weatherization Measuresa. Lesson Plan

    b. Speaker Notes

    c. PowerPoint Presentation

    d. Resources (Folder contains public files as of August 2010)

    XI. Mobile Home Basicsa. Lesson Planb. Speaker Notes

    c. PowerPoint Presentation

    d. Resources (Folder contains public files as of August 2010)

    XII. Multifamily Basicsa. Lesson Plan

    b. Speaker Notes

    c. PowerPoint Presentation

    d. Resources (Folder contains public files as of August 2010)

    B.Glossarya. Commonly Used Acronymsb. WAP Standardized Curricula Glossary

    C.Weatherization Core Competencies

    D.Handouts & Resources List

    E.Hands On Propsa. Stack Effect Propb. Installers Attic Propc. Dense-Pack Sidewall Propd. Windowpane Prope. Water Heater Propf. Weatherstripping Prop

    g. Air Sealing Prop

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    Sample Course Schedule Page 1Weatherization Installer/Technician Fundamentalsas of August 2010

    WEATHERIZATION ASSISTANCE PROGRAM

    Sample Course Schedule

    Weatherization Installer/Technician Fundamentals

    Day 1

    Registration, Introductions, and Orientation

    Introduction to Weatherization

    Communication Skills

    House as a System

    Building Science Basics

    o Students explore stack effect with stack effect hands-on prop in teams of two

    Day 2

    Review Day 1

    Blower Door Basics

    o Demonstrate blower door setup

    o House of Pressure Demonstration

    o Hands-on exercise Students set up blower door in teams

    Pressure and Thermal Boundaries

    o Demonstrate pressure diagnostics

    o Demonstrate air sealing prop

    o Hands-on exercise Students air seal props in teams of two

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    Page 2 Sample Course ScheduleWeatherization Installer/Technician Fundamentals

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    WEATHERIZATION ASSISTANCE PROGRAM

    Day 3

    Review Day 2

    Combustion Safety

    o Demonstrate Gas Input Reading

    o Tools demonstration

    o Combustion appliance inspection and testing demonstration

    o Hands-on exercise Students inspect combustion appliance in teams of two

    Worker Safety

    Materials, Tools, and Equipment

    o Tour organized truck or storage area

    Day 4

    Review Day 3

    Typical Weatherization Measures

    o Demonstrate proper installation on all hands-on props to be used on Day 5

    Mobile Home Basics

    Multifamily Basics

    Day 5Review Day 4

    Assessment Students demonstration knowledge of program guidelines and the ability toinstall typical weatherization measures on hands-on props distributed around the facility.Suggested stations vary based on regional norms, but they may include:

    o Installers Attic Prop: Students attach, seal and insulate ducts, and air seal entire atticinstallers prop in groups of four

    o Install dense-pack sidewall insulation

    o Insulate hot water heaters

    o Window pane repair

    o Install weatherstripping

    o Written test

    Course Evaluation and Goodbyes

    See Lesson Plan for Each Section

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    Introduction to Weatherization: Lesson Plan Page 1Weatherization Installer/Technician Fundamentalsas of August 2010

    WEATHERIZATION ASSISTANCE PROGRAM

    Introduction to Weatherization

    Weatherization Installer/Technician Fundamentals

    Learning Objectives

    By attending this session, participants will:

    Gain historical perspective of the Weatherization Assistance Program.

    Understand characteristics of the client base served by the program.

    Recognize that building science guides the selection of measures installed with program dollars.

    Understand the principles of cost-effectiveness and the savings-to-investment ratio (SIR).

    Recognize modern weatherization measures.

    Key Terminology

    Air-Handling Unit (AHU) Lead Safe Weatherization (LSW)

    American Recovery and Reinvestment Act Present value

    (ARRA)Savings-to-Investment Ratio (SIR)

    Base loadTraining and Technical Assistance (T&TA)

    Community Action Program (CAP)U.S. Department of Energy (DOE)

    Energy burden U.S. Department of Housing and UrbanEnergy Information Administration (EIA) Development (HUD)

    Health and Safety (H&S) Weatherization Assistance Program (WAP)

    Incidental repairs

    Supplemental Materials

    Handouts & Resources

    Virginia Program Evaluation Summary

    Lawrence National Laboratory Estimated Energy Usage by Source chart

    2009 Weatherization Works VideoBrown, Marilyn., Berry, Linda. Weatherization Assistance: The Single Family Study.Home

    Energy Sept./Oct. 1993. www.homeenergy.org.Haywood, Talmon. More Than Just Patching Holes.Home EnergyMar./Apr. 2002.

    www.homeenergy.org

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    Page 2 Introduction to Weatherization: Lesson PlanWeatherization Installer/Technician Fundamentals

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    WEATHERIZATION ASSISTANCE PROGRAM

    Class Overview

    Use the presentation and discussion to teach students about the history and future of theWeatherization Assistance Program (WAP).

    Calculate the simple payback of a refrigerator replacement using local prices. Explain therelationship to savings-to-investment ratio.

    Discuss the Virginia program evaluation considering the effectiveness of old-school versusmodern weatherization measures.

    Break up class time by showing the 2009 Weatherization Works video presented at the 2009National Weatherization Training Conference. The video provides a perfect summary of the

    facts and benefits of the program for clients and the nation.

    Describe weatherization success stories from your own experience to emphasize the value ofweatherization done right.

    As wrap-up, have students brainstorm the many benefits of weatherization and keep a running list on

    the board.

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    :

    Introduction to Weatherization: Speaker Notes Page 1Weatherization Installer/Technician Fundamentalsas of August 2010

    WEATHERIZATION ASSISTANCE PROGRAM

    Introduction to Weatherization

    Weatherization Installer/Technician Fundamentals

    Key Terminology

    Air-Handling Unit (AHU) Lead Safe Weatherization (LSW)

    American Recovery and Reinvestment Act Present value(ARRA)

    Savings-to-Investment Ratio (SIR)

    Base loadTraining and Technical Assistance (T&TA)

    Community Action Program (CAP)U.S. Department of Energy (DOE)

    Energy burden U.S. Department of Housing and Urban

    Energy Information Administration (EIA) Development (HUD)

    Health and Safety (H&S) Weatherization Assistance Program (WAP)

    Incidental repairs

    Section Transition

    Learning Objectives (Slide #3)

    By attending this session, participants will:

    Gain an understanding of the background of the Weatherization Assistance Program (WAP).

    Understand characteristics of the client base served by the program.

    Recognize that building science guides the selection of measures installed with program dollars.

    Understand the principles of cost-effectiveness and the savings-to-investment ratio (SIR).

    Recognize modern weatherization measures.

    Mission (Slide #4)

    The legislative mission of the program:

    To reduce energy costs for low-income families, particularly for the elderly, people withdisabilities, and children, while ensuring theirhealth and safety(H&S).

    The purpose of the program was changed in the law to include health and safety in the enabling

    legislation of 1990.

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    Page 2 Introduction to Weatherization: Speaker NotesWeatherization Installer/Technician Fundamentals

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    WEATHERIZATION ASSISTANCE PROGRAM

    Organization (Slide #5)

    Illustrates the flow of dollars through the program:

    The Federal government distributes funds to the U.S. Department of Energy (DOE), where theprogram is managed by the Project Management Center (PMC).

    Funds pass to each of the Grantees: the 50 State Offices, the District of Columbia, Native

    American Tribal Organizations, and the 5 Territories.

    Grantees distribute funds to over 900 local agencies nationwide according to approved budgets.

    The money is used to install cost-effective energy-saving measures in low-income households.

    Lyndon Johnsons War on Poverty laid the groundwork for the Weatherization Assistance Program(WAP)by creating the infrastructure of Community Action Programs (CAPs)that now exist in every

    State. These CAPs often act as subgrantees. The War on Poverty included Head Start, the Low-IncomeHome Energy Assistance Program (LIHEAP), and after-school programs for children so parents could

    be part of the work force.

    CAPs have the right of first refusal to be a local weatherization agency. Only non-profits and local

    government agencies are also allowed to act as subgrantees.

    Weatherization Process (Slide #6)

    This flow chart provides an overview of how a client home progresses through the weatherization process.

    WAP promotion and client recruitment This can be done through radio or otheradvertisements, posting notices at community centers, churches, and senior centers, through

    LIHEAP referrals, and so on.

    Intake and eligibility determination This is usually done by designated administrative staffthat verifies income eligibility and help applicants fill in the necessary forms, as needed.

    Applicant selection and preparation Many agencies prioritize clients based on elderly, disabled,

    or children in the home, energy use/energy burden, or some combination of these factors. This isalso often where the client learns what they can expect from the weatherization process.

    Auditor background familiarization When possible, the auditor can review utility data andother relevant information before actually visiting the home.

    Initial site visit/audit The auditor collects site-specific information to enter into a software

    audit program or determine the applicability of a relevant priority list. In some cases, the

    auditor determines that the structure is unsound and defers services on the home.

    Work scope development Using the data collected on-site and local costs and savings related tovarious measures, the auditor develops a cost-effective list of measures to be installed in the home.

    Work scope implementation/installation Crew and contractors install measures listed in workorder and notify the local agency of any new issues discovered during installation, sometimesadding energy savings or health and safety measures based on necessity.

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    Introduction to Weatherization: Speaker Notes Page 3Weatherization Installer/Technician Fundamentalsas of August 2010

    WEATHERIZATION ASSISTANCE PROGRAM

    Contractor/crew final inspection Contractors and crews perform a final inspection on theirwork to ensure no measures were skipped and that measures were installed in accordance withlocal technical and quality guidelines.

    Agency final inspection The local agency is responsible for checking each home. Client follow-up If clients call with questions, thanks, or complaints, agency staff help tie up

    loose ends.

    Low-Income Households (Slide #7)

    Characteristics of Low-Income Households

    Facts1:

    More than 90% of low-income households have annual incomes less than $15,000. More than 13% of these low-income households have annual incomes less than $2,000. According to DOEsEnergy Information Administration (EIA), low-income householdsspend 14.4% of their annual income on energy, while other households only spend 3.3%. The average energy expenditure in low-income households is $1,800 a year. The elderly occupy 34% of low-income homes.

    These statistics highlight the importance of reducing the energy burdenon our clients. Energy burdenrefers to the percentage of a households income that must be used for energy bills. The energy burdenfor low-income households is more than four times that of other households.

    History 1976 to Early 1980s (Slide #8)

    The Weatherization Assistance Program was created in 1976, after the first oil embargo and beforeDOE was formed. Local programs with the same goals had been in operation, but this was the formalbeginning of a national program.

    Started in Maine as Winterization Maines program was used as a model for the nationalprogram.

    Originally administered by the Community Services Administration. Later managed by the Federal Energy Administration, a predecessor to DOE. Used volunteer labor, who stapled plastic over windows. Installed low-cost measures there was very little insulation installation. Little or no production or financial accountability.

    1This data, provided by Joel Eisenberg, Oak Ridge National Laboratory, and Meg Power, Economic Opportunity Studies,is based on raw data from the Residential Energy Consumption survey conducted by EIA. Source 1: ORNL/CON-493,ORNL/CON-484, EIA February 2008 Short-Term Energy Outlook Source 2: ORNL/TM-2010/66, EIA February 2010Short Term Energy Outlook

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    Page 4 Introduction to Weatherization: Speaker NotesWeatherization Installer/Technician Fundamentals

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    History Early 1980s to Late 1980s (Slide #9)

    The program grew in the early 1980s.

    Used volunteer labor from the Comprehensive Employment and Training Act underDepartment of Labor.

    Often installed temporary measures.

    Little or no diagnostic technology.

    Project Retro-Tech This paper energy audit allowed users to enter in the areas and differencein R-value in the home and do very basic heat transfer calculations.

    Addressed the building envelope.

    Blow and Go Workers blew insulation into attics. It was a quick and dirty program that

    completed houses quickly, but with much less improvement to the home than is common today.

    History 1990s (Slide #10)

    The program was evaluated in 1991 and it became clear that the cost-effectiveness of installed

    measures must be tracked. Measures expanded from shell work to heating and cooling systems.

    The program was finally allowed to pay for labor. Groundbreaking States began using blower doorsand created diagnostic techniques that have been refined over the years.

    Structured Training and Technical Assistance (T&TA)addressed the programs shortcomings. Thereis now a feedback loop and accountability. When an inspector notices work in the field that is not up to

    State standards, training at a recognized facility can be required, or technical assistance will be sent to

    the local agencies to provide on-the-job training.

    Used paid professional labor. Addressed both building envelope and mechanical heating systems.

    Diagnostic tools used in some States.

    Various components of program computerized.

    State and national evaluations conducted.

    Structured training and technical assistance provided.

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    Introduction to Weatherization: Speaker Notes Page 5Weatherization Installer/Technician Fundamentalsas of August 2010

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    1990s to Present (Slide #11)

    Testing and diagnostics are refined and effective, and installation is often conducted by highly trainedcrews.

    Weatherization measures are permanent and cost-effective. States have rental plans to ensure that weatherization benefits, i.e., savings on utility bills,

    accrue to tenants, not landlords.

    States have health and safety plans that establish protocols for energy-related health and safetymeasures, like relining chimneys or replacing faulty furnaces.

    There is increased use of advanced diagnostic tools and energy audits. Several States leverage funds from other Federal programs and often through utilities to expand

    the reach of their WAP.

    Through coordination with the U.S. Department of Housing and Urban Developments(HUD) housing agencies, comprehensive rehabilitation and weatherization is possible.

    Old School Weatherization Measures (Slide #12)

    Many weatherization programs without strong management turned into doors and windowsprograms that often included:

    Replacing windows. Adding storm windows. Replacing doors. Adding weatherstripping. Adding some attic insulation. Caulking (by the case).

    Doors and windows especially are highly visible and get much publicity, but typically they arent cost-effective. The measures that save the most energy - air sealing and adding insulation - are largely invisible.

    Modern Weatherization Measures (Slide #13)

    The program has improved dramatically over the years. Modern measures provide cost-effectivesavings based on computerized energy audits. These are more than just shell measures.

    Blower door-directed air sealing. Attic insulation. Dense-pack sidewall insulation. Heating and cooling equipment repair and replacement. Duct sealing and modification.

    o Duct modification includes adding returns to provide theair-handling unit(AHU) withenough air, or reconnecting ducts in attics. Occasionally, a duct system is redesigned touse a trunk line. Generally, modifications are done to make sure that the returns areadequately sized, and to replace the floor grills if theyve been smashed shut.

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    Page 6 Introduction to Weatherization: Speaker NotesWeatherization Installer/Technician Fundamentals

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    Electricbase loadmeasures.o Installation of compact fluorescent lamps (CFLs).

    o Refrigerator replacement.

    o Water heater modification.

    Modern weatherization methods mean looking at the whole house - including the building shell, themechanicals, and the base load - as a system.

    Resul ts (Slide #14)

    A comprehensive national evaluation found that compared to utility-sponsored and local

    weatherization programs; DOEs program was the most effective. The evaluation determined theprogram to be beneficial on many levels, from energy reduction to jobs creation.

    More than 6.4 million homes have been weatherized to date with Federal and leveraged funds

    such as State and utility monies and fuel assistance program funds. The average reduction in energy used for space heating is 35%.

    2

    Favorable benefit-cost ratio of 1.8:13

    Supports tens of thousands of direct and indirect jobs nationwide; 52 direct jobs for everymillion dollars invested (before the Recovery Act). This number is changing dramatically with

    deployment of theAmerican Recovery and Reinvestment Act(ARRA)funds.

    Cost-Effectiveness Requirements (Slide #15)

    The success of the program is due to the hard work and dedication of its workers.

    Two key principles guide the installation of measures: cost-effectiveness and the availability of healthand safety funds.

    Each individual weatherization material - and the package of weatherization materials installed - must

    be cost-effective.

    Cost-effectiveness is measured by thesavings-to-investment ratio (SIR), the amount of energy savings

    versus the cost to install a measure.

    2This average reduction is extrapolated from natural gas reductions attributed to space heating; batch fuels like propane and

    fuel oil are difficult to impossible to monitor.

    3National evaluation resulted in three benefit-cost ratios. The lowest one (1.8) measures materials and labor spent at the

    house (denominator), against the projected energy savings over the life of the measures (numerator). This doesnt include

    administrative costs. Other ratios include societal benefits and other non-energy benefits: indirect jobs, pollution reduction,improved health and productivity of those served, etc. Including societal benefits increases the benefit-cost ratio.

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    Introduction to Weatherization: Speaker Notes Page 7Weatherization Installer/Technician Fundamentalsas of August 2010

    WEATHERIZATION ASSISTANCE PROGRAM

    An SIR of 1 or higher means the savings earned over the lifetime of a given measure are greaterthan the full cost of installing that measure.

    The SIR of each individual measure and of the package as a whole must be greater than orequal to 1.

    Energy-related health and safety work is not included in the SIR.o There is no federally mandated upper limit for H&S funds. Each State designates this in

    its State plan.o Historically, States have set their upper limit around 6-7%. With an increase in the

    amount ofLead Safe Weatherization (LSW) and furnace replacements, that number hasgone up.

    Higher requests for H&S can encourage increased scrutiny of the State plan.Cost-Effectiveness Requirements (Slide #16)

    SIR1 means energy cost savings over the lifetime of the measure(s), discounted topresentvalue, equal or exceed the cost of materials, installation, and onsite supervisory personnel.o For example, cost-effectiveness of a refrigerator replacement measures the present value

    of the energy savings over the lifetime of the appliance against the cost to purchase andinstall a new unit, as well as remove and decommission the old unit.

    o Present value accounts for the time value of money: $10 was worth more 15 years agothan it is today, and $10 spent today is probably worth more than $10 saved 15 yearsfrom now.

    States may include overhead costs in their cost-effectiveness requirements, but this limits theweatherization measures that can be cost-effectively done to the house.

    Incidental repaircosts must be included in the overall SIR.o Incidental repairs are those repairs necessary for the effective performance or preservationof weatherization materials. They may include adding framing or making limited roof

    repairs so attic insulation doesnt get wet. Costs do not cover roof replacement.o A cold water leak in a mobile home is considered an incidental repair, since it will keep

    the belly insulation dry, but repairing a toilet drain comes under H&S.o On a home needing significant repairs, the SIR for the entire package might be less than

    one, even though each measure has an SIR greater than one. For entire packagecalculations, the cost of incidental repairs enters the denominator. This puts a limit onthe incidental repairs that can be done. H&S measures do not enter the cost-effectiveness equation.

    Typical Savings & Payback Table (Slide #17)

    This study dispels the myths that windows and doors are the most cost-effective energy-savingsmeasures. Air sealing and adding insulation save more energy and cost less, so have a much quickerpayback than doors and windows.

    VA savings have gone up even more since this study was done.

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    Page 8 Introduction to Weatherization: Speaker NotesWeatherization Installer/Technician Fundamentals

    as of August 2010

    WEATHERIZATION ASSISTANCE PROGRAM

    Summary (Slide #18)

    The mission of WAP is to reduce the energy bills of low- to moderate-income households.

    Clients typically have a high energy burden.

    Modern weatherization measures are based on principles of building science and cost-effectiveness.

    There are limits on spending for incidental repairs, but not for health and safety.

    National evaluation in early 1990s determined program is effective at energy use reduction andjobs creation.

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    By attending this session, participants will:

    Gain an understanding of the background of the Weatherization Assistance Program

    (WAP).

    Understand characteristics of the client base served by the program.

    Recognize that building science guides the selection of measures installed withprogram dollars.

    Understand the principles of cost-effectiveness and the Savings-to-Investment Ratio

    (SIR).

    Recognize modern weatherization measures.

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    The legislative mission of the program:

    To reduce energy costs for low-income families, particularly for the elderly, people

    with disabilities, and children, while ensuring theirHealth and Safety (H&S).

    The purpose of the program was changed in the law to include health and safety in the

    enablin le islation of 1990.

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    Illustrates the flow of dollars through the program:

    The Federal government distributes funds to the U.S. Department of Energy (DOE),

    where the program is managed by the Project Management Center (PMC).

    Funds pass to each of the Grantees: the 50 State Offices, the District of Columbia,

    Native American Tribal Organizations, and the 5 Territories. Grantees distribute funds to over 900 local agencies nationwide according to approved

    budgets.

    The money is used to install cost-effective energy-saving measures in low-income

    households.

    Lyndon Johnsons War on Poverty laid the groundwork for the Weatherization Assistance

    Program (WAP) by creating the infrastructure of Community Action Programs (CAPs) that

    now exist in every State. These CAPs often act as subgrantees. The War on Poverty

    included Head Start, the Low-Income Home Energy Assistance Program (LIHEAP), and

    a er-sc oo programs or c ren so paren s cou e par o e wor orce.

    CAPs have the right of first refusal to be a local weatherization agency. Only non-profitsand local government agencies are also allowed to act as subgrantees.

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    This flow chart provides an overview of how a client home progresses through the weatherization

    process.

    WAP promotion and client recruitment This can be done through radio or other advertisements,

    posting notices at community centers, churches, and senior centers, through LIHEAP referrals, and

    so on.

    Intake and eligibility determination This is usually done by designated administrative staff thatverifies income eligibility and help applicants fill in the necessary forms, as needed.

    Applicant selection and preparation Many agencies prioritize clients based on elderly, disabled, or

    children in the home, energy use/energy burden, or some combination of these factors. This is also

    often where the client learns what they can expect from the weatherization process.

    Auditor background familiarization When possible, the auditor can review utility data and other

    relevant information before actually visiting the home.

    Initial site visit/audit The auditor collects site-specific information to enter into a software audit

    program or determine the applicability of a relevant priority list. In some cases, the auditor

    .

    Work scope development Using the data collected on-site and local costs and savings related to

    various measures, the auditor develops a cost-effective list of measures to be installed in the home. Work scope implementation/installation Crew and contractors install measures listed in work

    order and notify the local agency of any new issues discovered during installation, sometimes

    adding energy savings or health and safety measures based on necessity.

    Contractor/crew final inspection Contractors and crews perform a final inspection on their work to

    ensure no measures were skipped and that measures were installed in accordance with local

    technical and quality guidelines.

    Agency final inspection The local agency is responsible for checking each home.

    Client follow-up If clients call with questions, thanks, or complaints, agency staff help tie up loose

    ends.

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    Characteristics of Low-Income Households

    Facts:1

    More than 90% of low-income households have annual incomes less than $15,000.

    More than 13% of these low-income households have annual incomes less than $2,000.

    According to DOEsEnergy Information Administration (EIA), low-income

    households spend 14.4% of their annual income on energy, while other households only

    spen . .

    The average energy expenditure in low-income households is $1,800 a year.

    The elderly occupy 34% of low-income homes.

    These statistics highlight the importance our work and why the effectiveness of what we do

    is so important. Our goal is to reduce the energy burden on our clients. Energy burden

    .

    energy burden means a high percentage of income is spent on energy bills. The energy

    burden for low-income households is over four times that of other households.

    1This data, provided by Joel Eisenberg of the Oak Ridge National Laboratory and Meg Power of Economic Opportunity Studies, is based

    on raw data from the Residential Energy Consumption survey conducted by EIA.

    Source 1: ORNL/CON-493, ORNL/CON-484, EIA February 2008 Short-Term Energy Outlook

    Source 2: ORNL/TM-2010/66 EIA Februar 2010 Short Term Ener Outlook , Short

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    The Weatherization Assistance Program was created in 1976, after the first oil embargo and

    before DOE was formed. Local programs with the same goals had been in operation, but

    this was the formal beginning of a national program.

    Started in Maine as Winterization Maines program was used as a model for the

    national program. Originally administered by the Community Services Administration.

    Later managed by the Federal Energy Administration, a predecessor to DOE.

    Used volunteer labor, who stapled plastic over windows.

    Installed low-cost measures there was very little insulation installation.

    Little or no production or financial accountability.

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    The program grew in the early 1980s.

    Used volunteer labor from the Comprehensive Employment and Training Act under

    Department of Labor.

    Often installed temporary measures.

    Little or no diagnostic technology. Project Retro-Tech This paper energy audit allowed users to enter in the areas and

    difference in R-value in the home and do very basic heat transfer calculations.

    Addressed the building envelope.

    Blow and Go Workers blew insulation into attics. It was a quick and dirty

    program that completed houses quickly, but with much less improvement to the home

    than is common today.

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    The program was evaluated in 1991 and it became clear that the cost-effectiveness of

    installed measures must be tracked. Measures expanded from shell work to heating and

    cooling systems.

    The program was finally allowed to pay for labor. Groundbreaking States began using

    blower doors and created diagnostic techniques that have been refined over the years.

    shortcomings. There is now a feedback loop and accountability. When an inspector notices

    work in the field that is not up to State standards, training at a recognized facility can be

    required, or technical assistance will be sent to the local agencies to provide on-the-job

    training.

    Used paid professional labor.

    .

    Diagnostic tools used in some States.

    Various components of program computerized. State and national evaluations conducted.

    Structured training and technical assistance provided.

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    Testing and diagnostics are refined and effective, and installation is often conducted by

    highly trained crews.

    Weatherization measures are permanent and cost-effective.

    States have rental plans to ensure that weatherization benefits, i.e., savings on utility

    bills, accrue to tenants, not landlords. States have health and safety plans that establish protocols for energy-related health

    and safety measures, like relining chimneys or replacing faulty furnaces.

    There is increased use of advanced diagnostic tools and energy audits.

    Several States leverage funds from other Federal programs and often through utilities

    to expand the reach of their WAP.

    Through coordination with the U.S. Department of Housing and Urban

    Developments (HUD) housing agencies, comprehensive rehabilitation and

    weatherization is possible.

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    Many weatherization programs without strong management turned into doors and

    windows programs that often included:

    Replacing windows.

    Adding storm windows.

    Replacing doors. Adding weatherstripping.

    Adding some attic insulation.

    Caulking (by the case).

    Doors and windows especially are highly visible and get much publicity, but typically they

    arent cost-effective. The measures that save the most energy - air sealing and adding

    insulation - are largely invisible.

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    The program has improved dramatically over the years. Modern measures provide cost-effective

    savings based on computerized energy audits. These are more than just shell measures.

    Blower door-directed air sealing.

    Attic insulation.

    Dense-pack sidewall insulation.

    Heating and cooling equipment repair and replacement.

    Duct sealing and modification.o Duct modification includes adding returns to provide theair-handling unit (AHU) with

    enou h air or reconnectin ducts in attics. Occasionall a duct s stem is redesi ned to use a, . ,

    trunk line. Generally, modifications are done to make sure that the returns are adequately

    sized, and to replace the floor grills if theyve been smashed shut.

    Electricbase loadmeasures.

    o Installation of compact fluorescent lamps (CFLs).

    o Refrigerator replacement.

    o Water heater modification.

    weatherization - ,

    mechanicals, and the base load - as a system.

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    A comprehensive national evaluation found that compared to utility-sponsored and local

    weatherization programs; DOEs program was the most effective. The evaluation

    determined the program to be beneficial on many levels, from energy reduction to jobs

    creation.

    More than 6.4 million homes have been weatherized to date with Federal and leveragedfunds such as State and utility monies and fuel assistance program funds.

    The average reduction in energy used for space heating is 35%.

    Favorable benefit-cost ratio of 1.8:1

    Supports tens of thousands of direct and indirect jobs nationwide; 52 direct jobs for

    every million dollars invested (before the Recovery Act). This number is changing

    dramatically with deployment of theAmerican Recovery and Reinvestment Act

    (ARRA) funds.

    This average reduction is extrapolated from natural gas reductions attributed to space heating; batch fuels like propane and fuel oil are

    difficult to impossible to monitor.

    National evaluation resulted in three benefit-cost ratios. The lowest one (1.8) measures materials and labor spent at the house

    (denominator), against the projected energy savings over the life of the measures (numerator). This doesnt include administrative costs.Other ratios include societal benefits and other non-energy benefits: indirect jobs, pollution reduction, improved health and productivity of

    those served, etc. Including societal benefits increases the benefit-cost ratio.

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    The success of the program is due to the hard work and dedication of its workers.

    Two key principles guide the installation of measures: cost-effectiveness and the availability

    of health and safety funds.

    Each individual weatherization material - and the package of weatherization materialsinstalled - must be cost-effective.

    Cost-effectiveness is measured by thesavings-to-investment ratio (SIR), the amount of

    energy savings versus the cost to install a measure.

    An SIR of 1 or higher means the savings earned over the lifetime of a given measure

    are greater than the full cost of installing that measure.

    The SIR of each individual measure and of the package as a whole must be greater than

    or equal to 1.

    nergy-re ate ea t an sa ety wor s not nc u e n t e .

    o There is no federally mandated upper limit for H&S funds. Each State designates

    this in its State plan.

    o Historically, States have set their upper limit around 6-7%. With an increase in the

    amount ofLead Safe Weatherization (LSW) and furnace replacements, that number

    has gone up.

    Hi her re uests for H&S can encoura e increased scrutin of the State lan.

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    SIR 1 means energy cost savings over the lifetime of the measure(s), discounted topresent

    value, equal or exceed the cost of materials, installation, and onsite supervisory personnel.

    o For example, cost-effectiveness of a refrigerator replacement measures the present value of

    the energy savings over the lifetime of the appliance against the cost to purchase and install a

    new unit, as well as remove and decommission the old unit.

    o

    Present value accounts for the time value of money: $10 was worth more 15 years ago thanit is today, and $10 spent today is probably worth more than $10 saved 15 years from now.

    States may include overhead costs in their cost-effectiveness requirements, but this limits the

    weat er zat on measures t at can e cost-e ect ve y one to t e ouse.

    Incidental repair costs must be included in the overall SIR.

    o Incidental repairs are those repairs necessary for the effective performance or preservation of

    weatherization materials. They may include adding framing or making limited roof repairs

    so attic insulation doesnt get wet. Costs do not cover roof replacement.

    o A cold water leak in a mobile home is considered an incidental repair, since it will keep the

    belly insulation dry, but repairing a toilet drain comes under H&S.

    , ,

    even though each measure has an SIR greater than one. For entire package calculations, the

    cost of incidental repairs enters the denominator. This puts a limit on the incidental repairsthat can be done. H&S measures do not enter the cost-effectiveness equation.

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    This study dispels the myths that windows and doors are the most cost-effective energy-

    savings measures. Air sealing and adding insulation save more energy and cost less, so have

    a much quicker payback than doors and windows.

    VA savings have gone up even more since this study was done.

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    The mission of WAP is to reduce the energy bills of low- to moderate-income

    households.

    Clients typically have a high energy burden.

    Modern weatherization measures are based on principles of building science and cost-

    effectiveness.

    There are limits on spending for incidental repairs, but not for health and safety. National evaluation in early 1990s determined program is effective at energy use

    reduction and jobs creation .

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    Communication Skills: Lesson Plan Page 1Weatherization Installer/Technician Fundamentalsas of August 2010

    WEATHERIZATION ASSISTANCE PROGRAM

    Communication Skills

    Weatherization Installer/Technician Fundamentals

    Learning Objectives

    By attending this session, participants will discuss:

    The ways feelings and attitudes are expressed.

    Appropriate behavior and communication techniques to use at client homes.

    The importance of treating clients and their property with respect.

    Key TerminologyBody language Personal space

    Supplemental Materials

    Handouts & Resources

    Beegle, Dr. Donna M. Breaking Barriers: Concrete Communication Tools for Working with People in

    Poverty.www.combarriers.com.Sterner, A. Tamasin. Safe & Effective: Winning Strategies for Field Workers. Presentation at

    Affordable Comfort Conference. April 23, 2007.www.affordablecomfort.org/images/Events/22/Courses/860/MPM20_Sterner_Strategies

    -Field_Workers_sec.pdf.

    Class Overview

    Use the presentation and personal analogies to emphasize the importance of treating our clientswith dignity. Introduce the concepts of communication, personal space, and body language.

    Choose one simple sentence, e.g. Where did you get that? and show how it can be said as a

    compliment or an insult depending on tone and facial expression.

    Set your pencil on a students table, and then reach for it aggressively to show the importance

    of body language. During breaks or hands-on lessons, note the distance between students and remind them of the

    concept of personal space.

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    :

    Communication Skills: Speaker Notes Page 1Weatherization Installer/Technician Fundamentalsas of August 2010

    WEATHERIZATION ASSISTANCE PROGRAM

    Communication Skills

    Weatherization Installer/Technician Fundamentals

    Key Terminology

    Body language Personal space

    Section Transition

    Learning Objectives (Slide #2)

    By attending this session, participants will discuss:

    The ways feelings and attitudes are expressed.

    Appropriate behavior and communication techniques to use at client homes.

    The importance of treating clients and their property with respect.

    Communicating with Clients (Slide #3)

    Installers interact with the clients on a very personal level. They enter client homes and return some

    times for days in a row.

    Installers sometimes have questions that only the client can answer, or have lessons the client must

    learn, like how to conduct regular maintenance. Installers are detectives and diplomats for theWeatherization Assistance Program (WAP). Some tips and reminders about basic communication can

    make these interactions pleasant and productive for both installer and client.

    Basics of communication More is said than what is spoken.

    Respect Show respect for clients and their property.

    Boundaries Understandpersonal space.

    Understanding Communicate clearly and be aware of communication barriers.

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    Page 2 Communication Skills: Speaker NotesWeatherization Installer/Technician Fundamentals

    as of August 2010

    WEATHERIZATION ASSISTANCE PROGRAM

    Communication 101 (Slide #4)

    Our tone of voice, facial expression, andbody languageexpress our feelings and attitudes much more

    than words.

    Communication of feelings and attitudes:

    Words 7%

    Tone 38%

    Body language 55%

    Actions speak louder than words.

    Respect (Slide #5)

    These are the clients homes. Be mindful of:

    Pride of ownership Show respect for the property. It may not be much, but it may be all theyhave. Do not speak or act in a way that robs people of their dignity.

    Privacy Save yourself and the client a potentially embarrassing situation and knock beforeentering closed rooms. Do not look through personal materials, even if they are lying out.

    Sensitivity Understand that world views, political views, and general standards of proprietyvary widely among our client base. Do not discuss religion or politics. Do not use profanity.

    Ask yourself, How would I feel if people behaved this way around my children, siblings, mother,

    father, or grandparents?

    Boundaries (Slide #6)

    Personal space There are distinct zones of comfort based on the type of relationship. Americans are

    remarkably uniform in their comfort zones:

    0 to 18 Reserved for intimate and deeply personal relationships.18 to 4 Personal conversations with friends, family, or associates.

    4 to 12 Formal interactions, like interviews or official meetings.

    Acceptable distance differs widely by culture Pay attention to the clients. If they seemuncomfortable or continuously back away, give them some room.

    Violating personal space is threatening Imagine how it would feel if a stranger hopped over the

    back fence into your private back yard. Invading personal space offends the same sense of personalboundaries.

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    Communication Skills: Speaker Notes Page 3Weatherization Installer/Technician Fundamentalsas of August 2010

    WEATHERIZATION ASSISTANCE PROGRAM

    Understanding (Slide #7)

    Understanding each other includes understanding and being understood.

    Intention What are you trying to communicate?

    o Getting answers Getting accurate answers means asking questions that the client canunderstand. Dont use technical jargon. If there are a few different words for the samebuilding component, make sure you are talking about the same thing. For example,

    heater could refer to the furnace, the water heater, or something else depending on the

    house and the client. Be as clear as possible.o Client education Changing filters and cleaning equipment provides an opportunity for

    client education. People are more likely to remember the lesson if they know how it

    benefits them. Make it clear that cleaning and maintaining equipment keeps it running

    efficiently, reduces the likelihood of costly repairs, and helps get the most out of theenergy-saving measures being installed. Be clear about how often regular maintenance

    should take place. Barriers Are there barriers to effective communication? Recognizing the barrier makes it

    easier to overcome.o Language Do you speak the same language? Can a relative or neighbor help translate?o Culture Cultural norms may dictate which family members you should interact with

    or how family members treat you in the home. Be flexible.o Poor hearing or sight Someone suffering from sight or hearing loss may ask for a

    word or phrase to be repeated, or may not see what youre pointing at. Be mindful of

    their needs.

    Summary (Slide #8)

    Remember:

    Actions speak louder than words. Respect We are in their homes. Boundaries Recognize and respect personal space. Understand Work to understand, and be understood.

    Practice your best behavior while at client homes. Act as a diplomat for weatherization.

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    By attending this session, participants will discuss:

    The ways feelings and attitudes are expressed.

    Appropriate behavior and communication techniques to use at client homes.

    The importance of treating clients and their property with respect.

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    Installers interact with the clients on a very personal level. They enter client homes and

    return some times for days in a row.

    Installers sometimes have questions that only the client can answer, or have lessons the

    client must learn, like how to conduct regular maintenance. Installers are detectives anddiplomats for the Weatherization Assistance Program (WAP). Some tips and reminders

    about basic communication can make these interactions leasant and roductive for both

    installer and client.

    Basics of communication More is said than what is spoken.

    Respect Show respect for clients and their property.

    Boundaries Understand personal space.

    Understanding Use these simple tips to help you understand, and be understood by,

    the client.

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    Our tone of voice, facial expression, andbody language express our feelings and attitudes

    much more than words.

    Communication of feelings and attitudes:

    Words 7%

    Tone 38%

    o y anguage

    Actions speak louder than words.

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    These are the clients homes. Be mindful of:

    Pride of ownership Show respect for the property. It may not be much, but it may be

    all they have. Do not speak or act in a way that robs people of their dignity.

    Privacy Knock before entering closed rooms. Do not look through personal materials,

    even if they are lying out. Sensitivity Understand that world views, political views, and general standards of

    propriety vary widely among our client base. Do not discuss religion or politics. Do not

    use profanity.

    Ask yourself, How would I feel if people behaved this way around my children, siblings,

    mother, father, or grandparents?

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    Personal space There are distinct zones of comfort based on the type of relationship.

    Americans are remarkably uniform in their comfort zones:

    0 to 18 Reserved for intimate and deeply personal relationships.

    18 to 4 Personal conversations with friends, family, or associates.

    4 to 12 Formal interactions, like interviews or official meetings.

    Acce table distance differs widel b culture Pa attention to the clients. If the seem

    uncomfortable or continuously back away, give them some room.

    Violating personal space is threatening Imagine how it would feel if a stranger hopped

    over the back fence into your private back yard. Invading personal space offends the same

    sense of personal boundaries.

    Other boundaries

    Closed doors Save yourself and the client a potentially embarrassing situation and

    knock before entering.

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    Understanding each other includes understanding and being understood.

    Intention What are you trying to communicate?

    o Getting answers Getting accurate answers means asking questions that the client

    can understand. Dont use technical jargon. If there are a few different words for the

    same building component, make sure you are talking about the same thing. Forexample, heater could refer to the furnace, the water heater, or something else

    depending on the house and the client. Be as clear as possible.

    o Client education Changing filters and cleaning equipment provides an opportunity

    for client education. People are more likely to remember the lesson if they know

    how it benefits them. Make it clear that cleaning and maintaining equipment keeps it

    running efficiently, reduces the likelihood of costly repairs, and helps get the most

    out of the energy-saving measures being installed. Be clear about how often regular

    maintenance should take place.

    Barriers Are there barriers to effective communication? Reco nizin the barrier

    makes it easier to overcome.

    o Language Do you speak the same language? Can a relative or neighbor helptranslate?

    o Culture Cultural norms may dictate which family members you should interact

    with or how family members treat you in the home. Be flexible.

    o Poor hearing or sight Someone suffering from sight or hearing loss may ask for a

    wor or p rase to e repeate , or may not see w at you re po nt ng at. e m n u o

    their needs.

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    Remember:

    Actions speak louder than words.

    Respect We are in their homes.

    Boundaries Recognize and respect personal space.

    Understand Work to understand, and be understood.

    Practice your best behavior while at client homes. Act as a diplomat for weatherization.

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    House as a System: Lesson Plan Page 1Weatherization Installer/Technician Fundamentalsas of August 2010

    WEATHERIZATION ASSISTANCE PROGRAM

    House as a System

    Weatherization Installer/Technician Fundamentals

    Learning Objectives

    By attending this session, participants will:

    Understand the basic interrelation of home components.

    Understand that changes made now can create issues that emerge as damage years later.

    Key Terminology

    Air barrier Indoor Air Quality (IAQ)

    Ice dam Thermal boundary

    Supplemental Materials

    Handouts & Resources

    Partnership for Advancing Technology in Housing (PATH). Your House Is a System: Tips forthe Handy Homeowner. Jan 2006. www.pathnet.org/si.asp?id=1889.

    Lstiburek, Joseph, and John Carmody. Fundamentals of Moisture in Houses.Home Energy.

    Nov./Dec. 1995. www.homeenergy.org.

    Van der Meer, Bill. Avoiding Moisture Problems. The Weatherization Training Center TechnicalUpdate1 (Feb. 2003).

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    Class Overview

    Use the presentation and in-class discussion to teach students the concept of each house as aninterrelated system of components.

    Walk students through a situation that might lead to problems for residents later and havestudents answer what future problems will arise if you encounter:

    o A home with no bath fan or hood exhaust is air sealed, or one with kerosene space heaters.o An older furnace is replace with a 90+ direct vent appliance, orphaning the water heater.

    Introduce the concept of mounting savings by discussing:o Air sealing and insulating reduce load on heating and cooling appliances, making it

    possible to downsize equipment.o Sealing ducts gets conditioned air where it belongs, reducing the need for extra space

    heaters in rooms far from the source.o Air sealing and insulating attic prevents warm, moist air from escaping the house,

    reducing the heating bill and preventing ice dams and costly repairs associated withthem.

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    House as a System: Speaker Notes Page 1Weatherization Installer/Technician Fundamentalsas of August 2010

    WEATHERIZATION ASSISTANCE PROGRAM

    House as a System

    Weatherization Installer/Technician Fundamentals

    Key Terminology

    Air barrier Indoor Air Quality (IAQ)

    Ice dam Thermal boundary

    Section Transition

    Learning Objectives (Slide #2)

    By attending this session, participants will:

    Understand the basic interrelation of home components.

    Understand that changes made now can create issues that emerge as damage years later.

    House as a System (Slide #3)

    A house is a system of interdependent parts, including mechanical and physical components.

    The operation of one part affects many others.

    When those components all work together, the house is comfortable, safe, efficient, and durable.

    Approaching the house as a system of interactive parts, the savings mount and health and safety issuescan be avoided.

    Air sealing and insulating a home reduces the heating and cooling load. A replacement furnace in asealed and insulated home can be smaller than the existing furnace. The initial price of the smaller unit

    is lower and the long-term operating costs will be less.

    A house will experience problems when its parts dont work together properly.

    Some problems are obvious, and some are invisible.

    Some problems appear now, and some appear years down the road.

    Building failures are symptoms of failures in the house as a system. As weatherization workers, we

    need to find the underlying problem, not just replace the rotted wood.

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    Examples (Slide #4)

    An uninsulated attic or other failure in thethermal boundaryorair barriermakes the heating and/or

    cooling system work harder.

    Examples #2 (Slide #5)

    Leaky recessed light fixtures increase heat loss and gain, and can cause ice damsand moisture problems.

    Examples #3 (Slide #6)

    Fans that exhaust into the attic or crawl space cause moisture to condense on the roof deck and trusses,

    weakening the structure. This problem could exist unnoticed for years, causing poor indoor air quality

    (IAQ) and expensive structural damage.

    Summary (Slide #7)

    Every house is a system of interdependent parts, including mechanical and physical components.

    Building failures are symptoms of larger issues.

    Weatherization changes some components, but affects the entire house as a system.

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    By attending this session, participants will:

    Understand the basic interrelation of home components.

    Understand that changes made now can create issues that emerge as damage years later.

    August 2010

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    A house is a system of interdependent parts, including mechanical and physical

    components.

    The operation of one part affects many others.

    When those components all work together, the house is comfortable, safe, efficient, and

    durable.

    Approaching the house as a system of interactive parts, the savings mount and health and

    safety issues can be avoided.

    Air sealing and insulating a home reduces the heating and cooling load. A replacement

    furnace in a sealed and insulated home can be smaller than the existing furnace. The initial

    price of the smaller unit is lower and the long-term operating costs will be less.

    A house will experience problems when its parts dont work together properly.

    Some problems are obvious, and some are invisible.

    Some problems appear now, and some appear years down the road.

    Building .

    workers, we need to find the underlying problem, not just replace the rotted wood.

    August 2010

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    An uninsulated attic or other failure in thethermal boundary orair barrier makes the

    heating and/or cooling system work harder.

    August 2010

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    Leaky recessed light fixtures increase heat loss and gain, and can cause ice dams and

    moisture problems.

    August 2010

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    Fans that exhaust into the attic or crawl space cause moisture to condense on the roof deck

    and trusses, weakening the structure. This problem could exist unnoticed for years, causing

    poor indoor air quality (IAQ) and expensive structural damage.

    August 2010

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    Every house is a system of interdependent parts, including mechanical and physical

    components.

    Building failures are symptoms of larger issues.

    Weatherization changes some components, but affects the entire house as a system.

    August 2010

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    Building Science Basics: Lesson Plan Page 1Weatherization Installer/Technician Fundamentalsas of August 2010

    WEATHERIZATION ASSISTANCE PROGRAM

    Building Science Basics

    Weatherization Installer/Technician Fundamentals

    Learning Objectives

    By attending this session, participants will:

    Understand the difference between thermal and air barriers.

    Know the proper location of thermal and air barriers.

    Recognize the driving forces of air leakage.

    Understand the connection between air leakage, energy waste, and moisture problems.

    Understand how air ducts affect pressure balances within the home.

    Understand the principle behind the blower door as a tool for measuring air leakage.

    Key Terminology

    Air barrier Indirect leakage

    Backdraft Indoor Air Quality (IAQ)

    Carbon Monoxide (CO) Infiltration

    Combustion air Manual J

    Cubic Feet per Minute (CFM) R-value

    Delta T Stack effect

    Direct leakage Thermal boundary

    Direct-vented appliances Thermal envelope

    Exfiltration Ventilation

    Heat Recovery Ventilation (HRV)

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    Supplemental Materials

    Classroom Props & Activit ies

    Various types of insulation with R-value indicated:

    Loose-fill fiberglass. Cellulose. Rigid foam. Fiberglass batt (faced and unfaced).

    Blower door and manometer Point out sections of the blower door during the classroom presentation.

    Pressure difference + hole = Air leakage lesson

    Materials Balloons, pin, transparent tape

    Blow up a balloon and crisscross two pieces of transparent tape on one section before class. Illustratethe need for both a hole and pressure difference for air leakage to occur. During class, raise a deflated

    balloon and the pin, and ask students what may happen if a hole is made in the balloon: nothing willoccur because there is no pressure difference. Hold the inflated balloon and ask the same thing;

    students will probably think it will pop. Make a hole where the tape crisscrosses and let the balloon

    slowly deflate.

    Moisture dynamics demo

    Materials Cold can of soda or glass of water

    Let water condense on the glass, and use it to illustrate moisture dynamics and the way air leakage can

    lead to moisture issues when warm, relatively moist air leaks into colder areas of the building.

    Hands-on Props

    PVC stack effect prop- Illustrate stack effect with students. Have them cover and uncover various

    holes to change the location of the neutral pressure plane and measure change in draft with manometer.

    Class Overview

    Deliver the presentation to students; ask them leading questions and have them fill in the blankson slides before progressing.

    Use in-room hands-on props to maintain interest. Illustrate moisture dynamics with a cold can or glass of soda. Illustrate the relationship between pressure and air leakage with full and deflated balloons. Break from classroom teaching and allow students to use the stack effect props and

    manometers to illustrate the stack effect and make sense of the neutral pressure plane.

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    Building Science Basics: Speaker Notes Page 1Weatherization Installer/Technician Fundamentalsas of August 2010

    WEATHERIZATION ASSISTANCE PROGRAM

    Building Science Basics

    Weatherization Installer/Technician Fundamentals

    Key Terminology

    Air barrier Indirect leakage

    Backdraft Indoor Air Quality (IAQ)

    Carbon Monoxide (CO) Infiltration

    Combustion air Manual J

    Cubic Feet per Minute (CFM) R-value

    Delta T Stack effect

    Direct leakage Thermal boundary

    Direct-vented appliances Thermal envelope

    Exfiltration Ventilation

    Heat Recovery Ventilation (HRV)

    Section Transition

    Learning Objectives (Slide #2)By attending this session, participants will:

    Understand the difference between thermal and air barriers.

    Know the proper location of thermal and air barriers.

    Recognize the driving forces of air leakage.

    Understand the connection between air leakage, energy waste, and moisture problems.

    Understand how air ducts affect pressure balances within the home.

    Understand the principle behind the blower door as a tool for measuring air leakage.

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    Comfort, Safety and Efficiency (Slide #3)

    Experience of the causes and effects of building failure has led to these basic tenets of weatherization.

    A comfortable, safe, and energy-efficient home requires:

    A fully insulatedthermal envelope orthermal boundary.

    A well-sealedair barrier Since air carries heat and moisture, the condition of the air barrierplays a major role in the movement of heat and moisture through the building. It also affects thesize of heating and cooling systems and indoor air quality (IAQ).

    Continuous thermal and air boundaries that are in contact with one another The motto is,Seal tight, insulate right.

    Efficient, properly sized equipment to condition the living space and heat water Bigger is notbetter. For example, oversized air conditioners make a house cold and clammy, and short cycletimes produce problems down the road. Moisture in the air condenses on building surfaces,

    where it can cause mold and rot, instead of on the condenser coil. This course focuses on thetop three bullets. To learn more about proper sizing of equipment, refer to Manual J.

    A well-designed and balanced air distribution system.

    Healthy indoor air quality IAQ is a key health and safety concern. We test forcarbonmonoxide (CO)levels,backdrafting, and mold and moisture to make sure we leave all homessafe for the residents.

    Thermal Boundary (Slide #4)

    The thermal boundary limits heat flow between inside and outside and is easy to identify by thepresence of insulation.

    The location of insulation in relation to other building components is critical to itseffectiveness. When air passes through insulation, it takes heat and moisture with it.

    Even small areas of missing insulation are critical to address.

    Voids of 7% can reduce the effectiveR-valueby almost 50%. The effective R-value in the atticof a 1,000-square-foot, single-story rambler insulated to R-38 falls to an effective R-value of

    only 19 when 70 square feet of insulation is pushed aside.

    The thermal boundary is the insulation. Common materials include fiberglass batts, blown-in cellulose,

    and vermiculite in some older homes. If the thermal and air boundaries are continuous and in contact

    with each other, air will not pass through the insulation.

    It is quite common for cold air to bypass the insulation, not just in low-income homes, but in large newhomes as well.

    Q: What materials are both the thermal boundary and the air barrier?

    A: Foam board, spray foam, and dense-pack cellulose insulation, properly installed, greatly

    reduce airflow.

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    Insulated Attic (Slide #5)

    The thermal boundary is usually easy to identify.

    Q: Where is the air barrier?A: The air barrier cannot always be determined through visual inspection. Pressure

    diagnostics are the best way to determine the location and condition of air boundaries.

    Air Barr ier (Slide #6)

    The air barrier:

    Limits air flow between inside and outside, and the heat and moisture carried by that air. Is more difficult to identify than thermal boundary, because it can be hard to see. Is not always where you think it is.

    The blower door is used to locate the air barrier. Pressure readings taken with the blower door running

    are used to locate air leakage and the air barrier.

    Q: What is the air barrier in most homes?

    A: Usually the interior drywall.

    Air Leakage #1 (Slide #7)

    Holes in the air barrier wouldnt matter without pressure differences.

    Air leakage requires:

    A hole. Pressure difference across that hole.

    The bigger the hole or higher the pressure difference, the higher the volume of air leakage.

    To reduce airflow, reduce the size of the hole or lower the pressure difference. Holes and pressure

    differences usually go hand in hand.

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    Air Leakage #2 (Slide #8)

    Airflow is measured incubic feet per minute (CFM), also written as ft3/min. A cubic foot is alittle larger than a basketball.

    1 CFM out = 1 CFM in The same volume of air that leaks out of a home also leaks into thehome, often at a different location.

    Airflow takes the path of least resistance Air leakage leads to moisture issues when warm,relatively moist air leaks into colder areas and condenses on building surfaces.

    Air moves from high to low pressure areas.

    Air moves from high to low temperature areas.

    Air leakage affects energy use because conditioned air leaks out and unconditioned air seeps in, increasing

    the total volume of air that must be cooled or heated to maintain comfortable indoor temperatures.

    Air Leakage #3 (Slide #9)Direct leakageoccurs at direct openings to the outdoors, and enters and exits at the same location.Direct leakage is common around doors and windows.

    Indirect leakageenters at one location, moves through building cavities, and exits at a different

    location Indirect leakage is common in older homes where interior walls have no top plates. Another

    typical example of indirect leakage is when a porch roof joins the side of a house. Often the siding isleft off where the porch roof and house intersect. Cold air in the porch attic flows into the floor cavity

    of the home, and into wall cavities or soffits. This is revealed by a cold wall or floor in the winter. The

    blower door is used to track these leaks.

    Q: What are some typical spots for direct leakage?A: Dryer vents, around doors and windows, and any other place there are penetrations in the

    building envelope.

    Air Leakage Defini tions (Slide #10)

    Infiltration Air leaking in.Exfiltration Air leaking out.

    Ventilation Controlled air leakage.

    Q: What are some common examples of each type of air leakage?

    A: Here are three common examples:o Infiltration: Cold air coming in under a door in the winter.o Exfiltration: Warm air rushing up through recessed can lights into the attic in the winter.o Ventilation: Bathroom fan, hood fan,heat recovery ventilation (HRV).

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    Driving Forces of Air Leakage (Slide #11)

    Temperature and pressure differences drive air leakage. The leakage we care about is usually between the inside and outside of the house. Air leakage

    within the conditioned space in a house is less important.

    The bigger the temperature or pressure difference, the greater the air and heat flow. This is whymeasures that reduce heating demand are often more cost-effective than those that reduce

    cooling demand. The temperature difference between inside and outside in a very cold climatein winter is two to three times the difference between inside and outside in even the hottest

    climate in summer.

    Air Leakage: Temperature (Slide #12)

    Delta Tis the temperature difference.Click ahead to reveal heat flow in winter versus summer.Ask students to fill in the blanks before you click ahead.

    Flow is from hot to cold. The higher the delta T, the more heat and air want to escape or enter the building.

    The rate of heat and air transfer increases as the delta T increases. The leakage rate of a home in thesummer might be 40 CFMnatural, but increase to 120 CFMnaturalin the winter with the increased delta T.

    Cost-effectiveness of cooling system replacements is less than for heating system replacementsbecause of the smaller delta T.

    Air Leakage: Pressure (Slide #13)

    Click ahead to reveal direction of air leakage.

    Review terms infiltration and exfiltration.

    Ask students to fill in the blanks before you click ahead.

    Flow is from positive (high) to negative (low) pressure. For every CFM that enters, one CFM exits. Flow takes the path of least resistance Air isnt smart. Air goes where it is easiest to flow, not

    where you want it to flow.

    Pressure acts on all sides of the home.

    Q: What danger is associated with negative pressure in the home?

    A: Backdraft.

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