web 2.0: how the next generation internet is changing financial services

Web 2.0: how the next generation Internet is changing financial servicesPatrick Towell, Nick Coates and Ruth Gill

Who we are

•Strategic design management consultancy

•Working with government and the private sector

•Developing strategic approaches to rapid change

•Cross-sector, multi-disciplinary

•Designing new organisations and services to exploit the Internet and Web 2.0

Enterprise Public

Why we did this

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EVA CONFERENCES

Electronic Visual Arts and Beyond

Who we areTMT Financial

services•Full-service research consultancy

•Turnover £5m (06)

•65 fulltime staff

•Network of multi-lingual high calibre research analysts

•Wide sector expertise

•Award-winning

Why care?

Trends Examples

http://www.podcastalley.com/index.php

http://www.youtube.com/

http://www.limewire.com/english/content/home.shtml

http://images.google.com/imgres?imgurl=http://www.etype-europe.com/img/logos/bebo-logo.gif&imgrefurl=http://www.etype-europe.com/bebo.html&h=62&w=179&sz=2&hl=en&start=2&sig2=_Y90S3VSp3zqF3klcy_lWg&tbnid=2mC5yYUOha9gCM:&tbnh=35&tbnw=101&ei=7EY7RqW6A5Gm0gTL0ey-AQ&prev=/images%3Fq%3Dbebo%2Blogo%26svnum%3D10%26hl%3Den%26rls%3DCNDB,CNDB:2004-46,CNDB:en

http://images.google.com/imgres?imgurl=http://www.skyesweetnam.com/images/myspace_logo.gif&imgrefurl=http://www.skyesweetnam.com/&h=200&w=200&sz=5&hl=en&start=8&sig2=8an2x_yUl6aVQNZE4sCzhw&tbnid=ZNi-cQKK_H4nXM:&tbnh=104&tbnw=104&ei=_0Y7RvmwI4Te0QSY67CiAQ&prev=/images%3Fq%3Dmyspace%2Blogo%26svnum%3D10%26hl%3Den%26rls%3DCNDB,CNDB:2004-46,CNDB:en

http://images.google.com/imgres?imgurl=http://top40-charts.com/thumb.php%3Fx%3D110%26y%3D110%26i%3Dhttp://www.techliving.com/archives/napster-logo.jpg&imgrefurl=http://www.top40-charts.com/news.php%3Fcat%3DMusic%20Industry&h=282&w=295&sz=10&hl=en&start=1&sig2=lxqizXuAr_ic-aeDn9H4GQ&tbnid=0TlH64_lPlIkZM:&tbnh=110&tbnw=115&ei=FUc7RqbgOZO20wTdsb3jAQ&prev=/images%3Fq%3Dnapster%2Blogo%26svnum%3D10%26hl%3Den%26rls%3DCNDB,CNDB:2004-46,CNDB:en

http://images.google.com/imgres?imgurl=http://www.danieljmalone.com/images/1/news/technology/2006/07/skype-logo.jpg&imgrefurl=http://mscofino.edublogs.org/2007/03/&h=195&w=260&sz=11&hl=en&start=1&sig2=pM7DbvXaBqRNZokKyA5vww&tbnid=1ZiUexmmAltZHM:&tbnh=84&tbnw=112&ei=g0c7Rt6iDJD00QTb3syuAQ&prev=/images%3Fq%3Dskype%2Blogo%26svnum%3D10%26hl%3Den%26rls%3DCNDB,CNDB:2004-46,CNDB:en

http://www.bloglines.com/

http://www.linkedin.com/home?trk=logo

http://www.planetfeedback.com/

http://www.flickr.com/

http://photobucket.com/

http://twitter.com/

http://www.dopplr.com/main/login

http://images.google.com/imgres?imgurl=http://habbo-au.tripod.com/sitebuildercontent/sitebuilderpictures/habbo_logo.gif&imgrefurl=http://habbo-au.tripod.com/&h=39&w=110&sz=2&hl=en&start=10&sig2=b4IkLCBxtFtTCtq_9g4l2A&tbnid=U-lz1SNu39bfhM:&tbnh=30&tbnw=85&ei=pUk7Rqv7ApG-0wSnktXlAQ&prev=/images%3Fq%3Dhabbo%2Bhotel%2Blogo%26gbv%3D2%26svnum%3D10%26hl%3Den

http://images.google.com/imgres?imgurl=http://www.brandsoftheworld.com/brands/0015/1150/brand.gif&imgrefurl=http://www.brandsoftheworld.com/news/2006-09-04/151150.html&h=200&w=200&sz=6&hl=en&start=4&sig2=Kpuf_0h7uRlEfjdWdyJBlw&tbnid=YGOVqN9Q_MrVUM:&tbnh=104&tbnw=104&ei=v0k7RszHBpPQ0QSL5qCfAQ&prev=/images%3Fq%3Dsecond%2Blife%2Blogo%26gbv%3D2%26svnum%3D10%26hl%3Den

http://images.google.com/imgres?imgurl=http://money.cnn.com/blogs/browser/uploaded_images/logo_facebook-rgb-7inch-706175.jpg&imgrefurl=http://money.cnn.com/blogs/browser/2006/09/facebook-facelift-gets-mixed-reviews.html&h=385&w=1024&sz=25&hl=en&start=5&sig2=zvrzUWf-lLNLvuJlihfhuQ&tbnid=YHvOddNaq6jV_M:&tbnh=56&tbnw=150&ei=9Uk7RpqiKpOa0wT36dnaAQ&prev=/images%3Fq%3Dfacebook%2Blogo%26gbv%3D2%26svnum%3D10%26hl%3Den

Co-creating relevance

So what is web 2.0…practically?

Global Email

1.0 2.0

Social SpacesInstant

Messenging

Search Engines

Smart ContentCollaborative

Meaning

PortalsWebsites

SyndicationBlogs and

Wikis

Mobile VoiceTeleconference

TextingWeb meeting

Writing & Sharing

Searching & Finding

Reading & Doing

Talking & Listening

“

“Email’s for old people isn’t

it?”

“Who needs search when stuff finds you?”

“Martini access” has implications

Corporate Net.Home dialup

1.0 2.0

BroadbandWireless

Computers at Home, school,

work

Embedded Intelligent Systems

ElectronicPurchasing &

billing

Public Trading

Platforms

Multi-channel TV / DVD

IPTV, Podcast, Downloading

Content

Connectivity

Processing power

Trading & Finance

Entertainment

Transparency and openness

Personalisation and customisation

Netvibes Pru Health

Collective intelligence

Last FM Bullpoo

Financial Services 2.0 players

Web 2.0 Action Sheet

Available online from tomorrow at www.patricktowell.com

web 2.0: how the next generation internet is changing financial services

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