web-to-case user guide v1
TRANSCRIPT
1Confidential 保密 www.h3c.com
Web-to-case user guide（V1.3）
H3C Technical Support Center
2 2
0201
02
03
Optimization& workflow
Case Submit
Case Review
02
3 3
Optimization & workflow
PART 01
1
4 4
Web to Case (New)
Support - Web to Case- H3C
Hotline
Email to Case
Web to Case
H3C TAC
Simplify Traceable
https://www.h3c.com/en/Support/Online_Help/Web_to_Case/
5 5
H3C Official Website/Support/Online help/Web to Case
Support - Web to Case- H3C
https://www.h3c.com/en/Support/Online_Help/Web_to_Case/
Access
6 6
Optimization- support both submit & review case
7 7
1 2 3
User login
New user registration
Submit a case
Record key case description
Review case
Track case progressSolution
Workflow
10 10
Case Submit
PART 02
2
11 11
Auto filling customer
information
Simplify user’s input
Submit a case
12 12
Click here For example display
Example for Case description
13 13
Dear ___(User ID)___ :
Your feedback is highly appreciated, your case number is: 90000123.
Currently supporting team is working on the case , we will keep you
posted with latest progress
For progress tracking, please click here _ Link to review case page_
You may also contact us via hotline Service Hotlines
Best regards，H3CTS
Request Submitted successfully
Email notice upon successful case submission
14 14
Case Review
PART 03
3
15 15
① User’s all case display
② Support precise case trace by case name
③ Support case filter by product model，submission period ，Case status
1
23
Case Review