Pilot Bank Tri-Fold Brochure OutlineREVISION 1: JULY 18, 2014

Front Cover» Pilot Bank Logo» Photo/Image of credit card

Panel 1» Who We Are» Text:

Pilot Bank is a full service bank providing retail, commercial, and investment services to individuals, businesses, and institutions in the greater Tampa Bay and Lakeland, Florida areas.

Chartered by the state of Florida in 1987, we’ve been privileged to serve Tampa Bay as a community bank, growing to more than $200 million in assets.

The bank’s leadership has always believed in strong, long-term relationships, and that approach has helped us to grow. Our people take the time to engage with customers. They listen and understand both immediate and long-term needs, and they work as a team to go above and beyond in helping customers achieve success.

» Image of Vicki greeting

Panel 2» Customer Spotlight» Brad Green (image of Brad Green)

• President, Lightning RV Supply

» Text:“After many years of working with the great people at Pilot Bank, I couldn’t be happier.They learned about my business by coming to my facility. They talk to me regularly, even if there’s no immediate need I have. They go above and beyond to stay in touch. Down the road, that makes a huge difference—as you’ll see.

The purpose of my business, LightningRV Supply, is to sell recreational vehicle parts on a wholesale basis. At one point, we had a huge opportunity as the result of a very successful trade show. Taking advantage of this opportunity was going to put great financial stress on the

business through its impact on inventory, receivables and cash flow. And time was of the essence.

Fortunately, I turned to the people who understood my business, and I was not disappointed. Pilot Bank analyzed the opportunity quickly and approved the short term financing I needed on a dime. I don’t think any other bank would have met my need with such urgency. That couldn’t have happened without an ongoing relationship based in knowledge of my business.

You see it in other ways, too. For example, they let me make deposits electronically, and that saves my company a lot of valuable time. Frequent trips to the bank interrupt work. Pilot Bank understands things like that.

So, I’ve enthusiastically recommended Pilot Bank to my friends who are business owners. And you know what? They’ve been just as pleased as I am.”

Panel 3» Our Core Values» Text:

Integrity - Maintaining the highest standards of honesty, integrity, and sincerity in everything we do and continually offering the highest possible level of hospitality and responsiveness.

Client Satisfaction - Exceeding client’s expectations by delivering more than we promise. We make the needs of our clients the highest priority.

Morale and Teamwork - Creating an environment that facilitates cooperation by going beyond the expected to ensure that our team members have a positive experience at Pilot Bank, every day.

Innovation and Creativity – Taking the initiative to think of new and different ways to continuously improve efficiency, effectiveness, and client service. Developing solutions to issues before they become problems.

Quality - Setting the highest standards for ourselves and our company – then working diligently to achieve them. Striving for perfection to ensure that our services are second-to-none.

Community - Contributing our time in order to make a positive difference for those who are less fortunate. Engaging in activities that let the community know that Pilot Bank cares.

Productivity - Increasing efficiency and effectiveness by performing at a level that is beyond expectations. Motivating others; this includes all team members, to do their best and be more productive.

Panel 4» Pilot Bank Services» Text:

Commercial Banking - What does your bank think of you, the business owner? Pilot Bank knows you are extremely important to the community. You create jobs. You provide leadership. You set an example of hard work, innovation, and perseverance. You help to make your community a better place. We need more people like you!

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Personal Banking - Where you do your personal banking makes all the difference. It especially matters when you have to talk with someone to open an account, correct an error, ensure security, wire money, or get some special assistance. Those are the times when you learn what kind of a bank you’re working with and how much you matter to them.

Aircraft Finance - Pilot Bank has provided aircraft financing through its affiliate, National Aircraft Finance Company, since 1996. This relationship gives you access to personal and commercial business banking, treasury management, health savings accounts and mortgage services when you finance or upgrade your aircraft.

» Image of plane

Panel 5» Pilot Bank Services continued…» Image of family» Text:

Residential Lending – Your personal relationship with Pilot Bank makes a difference when it comes to your residential lending needs. Whether you’re buying, building or refinancing, our team is ready to listen and identify the financing that fits your plans for the future.

Investment Services - Our concern for you includes the big picture of your life, your family, and your business. We believe everyone needs a long-term financial plan and most need professional investment services to reach their goals. Our team can provide new possibilities for a bright and secure future.

Executive Forum - It’s amazing what happens when good people get together and talk. It’s even more amazing when those people are leaders, entrepreneurs, and professionals who are aware of the business environment, the strengths and weaknesses of the community, the plight of the disadvantaged, and the possibilities of cooperation.

Panel 6» Our Focus» Text:» Image of city

Community Impact - Client Advocacy is the foundation of our core values at Pilot Bank. We always put our clients at the center of everything we do.

» Image of hands shakingClient Advocacy - As a community bank, we believe that it is our responsibility to do what we can to foster prosperity within our local business community.

» Image of businessmenExceptional Relationships - Pilot Bank exists to go above and beyond what you expect from a bank. Our vision is to be expert bankers who provide phenomenal service and deliver incredible results.

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Back Cover» Financial Center Locations» Text:

Lakeland439 South Florida AvenueLakeland, Florida 33801(863) 513-1200New Tampa17635 Bruce B Downs BoulevardTampa, Florida 33647(813) 349-4560

South Tampa3415 West Bay to Bay Boulevard, Suite DTampa, Florida 33629(813) 349-4530

Temple Terrace5140 East Fowler AvenueTampa, Florida 33617(813) 349-4530

Upper Tampa Bay12471 West Linebaugh AvenueTampa, Florida 33626(813) 496-2600

(888) 964-4179www.PilotBank.com» Social Media Logos

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» FDIC Logo©2014 Pilot Bank & Pilot Bancshares, Inc. Member FDIC. Equal Housing Lender.

» Equal Opportunity Logo

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