Sarah Jane Black

xxxxxxxxxxxx RoadxxxxxxxxxxxxHantsSP6 xxx

Telephone: 07837484xxx

E Mail: sarahjblack1@outlook.com

Date of Birth: 01/02/1973

Profile

I have excellent customer care skills and am regularly complemented by customers and management alike as to my ability to carry out my duties. Indeed in my present position customers make a point of asking for me to deal with their inquiries/complaints. I have also had a good and effective understanding with work colleagues and fully appreciate the need for team work to achieve objectives. I am very capable of working to, and achieving deadlines and always complete tasks and service to the very highest standards. I am very organised and disciplined in my work and can develop systems to achieve the objectives. I have a very positive outlook on life in general and have always enjoyed working and like to be kept busy. I have seen many changes in the workplace during my employment experiences and have always met the change and challenges that have come my way. I am very positive about training and personal development and am very keen to develop new skills and knowledge. I honestly believe that I would be a real asset to any business that employs me.

Transferable Skills

Communication skills with experience of dealing directly with the public and providing customer care.

Excellent fault diagnostic skills and ability to solve problems effectively

Able to express ideas both verbally and in writing

Excellent listening skills

Ability to work to deadlines

Reliable and trustworthy

Excellent administration, retail and marketing skills

Proven organisation skills with experience of both office and retail outlet environment

Able to keep calm and behave in a professional and sympathetic manner with customers/clients experiencing difficulties.

Work History

Job Title: Duty Manager October 2012 - presentEmployer The Southern Co-operative, Alderholt, Fordingbridge, Hants.

Duties I have undertaken a number of roles within The Southern Co-operative and have progressed through the company to my current position of Duty Manger in a relatively short space of time. On a day to day basis my role includes, general administration, the management and training of staff. The implementation of company policy with regards to compliance, recruitment, absence and disciplinary measures. Cash management and stock availability Monitoring and driving of Sales. The tracking of KPIs to ensure targets are met.

Job Title: Part time Customer Service Assistant June 2007 - 2011Employer Tesco Stores Ltd., Porthmadog, Gwynedd

Duties I have undertaken a number of roles within Tesco to include, Administration, Reception, Wages Clerk, Customer Service and operating the tills.

Job Title: Administrator March 2005 - January 2007 Employer Cambrian Communications Cyf, Caernarfon, Gwynedd.

Duties Front line support for IT/broadband services and telecommunications accounts including provisioning/fault diagnostics and management for North Wales SME market. This was a new company starting from scratch and I was instrumental in supporting the owner with the start up tasks.

Job Title: Administrator February 2004 – January 2005Employer BT Local Business (Dwyfor Communications Ltd), Caernarfon, Gwynedd.

Duties Front line support for broadband accounts in North Wales SME market. Part of the introduction of broadband services in North Wales.

Unavailable for work due to family commitments 1989 - 2004

Education

2003 – 2005 HNC Business Information Technology NEWI Wrexham

2003 Information Business Technology Level 3 WEA Porthmadog

2002 Information Business Technology Level 2 WEA Porthmadog

2001 Information Business Technology Level 1 WEA Porthmadog

2000 OCR Clait WEA Porthmadog

1984 – 1989 Coseley Secondary School, Wolverhampton

G.C.S.E. Art, Geography, English Language, English Literature, History, Commerce and Maths.

Additional Information Languages Spoken: English

Interests / Hobbies: Spending time with my family and pets, Computer gaming, art, reading, and walking,

Voluntary WorkOver the years I have helped the local nursery and primary school with various fund raising events. I held the position of Secretary to the board of governors for the duration of my Son’s attendance.

Referees

Available on request.