© 2008 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 1

WebEx Customer Reference ProgramSales Slides

May 14, 2010 – Customer Testimonial Sales Slides

Diane Davidson, Holly Valdez

Real.results@webex.com

© 2009 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID © 2009 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 22

Challenge: Minnesota’s largest school district needed to

facilitate better communication between teachers and administrators throughout district

Solution: WebEx online meeting and collaboration tools

improved educational opportunities for students through video conferencing and improved teaching methods

Results: Established regular teaching strategy sessions

and increased frequency of planning and review meetings

Engaged students in live conference with published author

Improved peer support for specialized teachers

WebEx Solutions Help Foster Educational Opportunities

“Before WebEx, teachers working in different locations would meet maybe twice a year. Now, they can meet once a week to share information. With WebEx, you don't have to wait to share ideas. You can share them at any time.”

"WebEx makes it possible for teachers in professional learning communities to meet teachers at other schools face-to-face. If we weren't using WebEx, the time and cost constraints just wouldn't allow them to travel."

Tom Skoglund, instructional technology facilitator, Anoka-Hennepin School District

Anoka-Hennepin School District

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© 2009 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID © 2009 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 33

Challenge: Chapin Hall needed a way to make its research

available to a nationwide community of experts and practitioners without overwhelming its budget

Solution: WebEx Event Center allows the institution to

deliver webcasts on a wide range of topics

Results: Can now deliver 3-4 webinars per year,

averaging 300 attendees per webinar

Webcast recordings attract up to 600 people, expanding the organization’s visibility and reach

Increased e-newsletter subscriptions and web traffic due to WebEx events

Research Center Expands Organizational Reach with WebEx Solutions

"With WebEx, we can fulfill our role in the applied research field more comprehensively than before. These events help us deliver critical information to dedicated people all over the country who can use it to benefit children, families, and communities."

“The VoIP capability is really dependable, and it’s good for us on the business end because it saves phone costs.”

Jelene Britten, Public Affairs Associate, Chapin Hall

Chapin Hall

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Challenge: Find a secure online meeting tool that would

captivate and motivate students, while improving student achievement and test scores

Solution: Interactive features like voice, chat, and

whiteboard make it easy to demonstrate problems or clarify lessons

Results: Improved standardized test scores by more

than 30 percent in some schools

Empowered struggling students to achieve

Used voice, chat, and whiteboard to teach and inspire

Teachers Boost Test Scores with Virtual Meetings

“Schools everywhere have access to the Internet. They don't always have access to highly qualified tutors who can help them. That's what we can bring them with WebEx technology.”

“When you’re dealing with a school district, the firewalls and restrictions are huge. With a unified WebEx solution that provides integrated voice, chat, and whiteboard in asingle interface, we easily establish a secure connection.”

Rahul Gupta, founder, Ed2Net Learning

Ed2Net Learning

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Challenge: Business school at Temple University wanted

to develop highly interactive eLearning program

Solution: Using WebEx Training Center, the school

created an online curriculum that fully replicates the in-classroom experience

Results: Transformed distance learning program to a

more interactive, collaborative experience for online students

Extended reach of high-quality educational offerings while optimizing faculty resources

Streamlined communication between campuses worldwide

Business School Creates Innovative eLearning Program with WebEx

"We used WebEx to create small-group forums for junior executive students to meet remotely without faculty. By making it possible for us to provide innovative offerings to our students, WebEx helps us maintain a distinct competitive edge.“

"Thanks to WebEx, our professors can now teach their classes from wherever they are. Geography is no longer a factor, and we maximize our faculty’s knowledge and productivity."

John DeAngelo, associate dean of IT, Fox School of Business

Fox School of Business

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Challenge: Extend traditional educational offerings to

remote, off-campus students and provide educational and business continuity in the event of disaster or pandemic

Solution: Faculty members schedule and conduct online

classes without IT assistance

Results: Eliminated setup and equipment required by

former video conferencing solution

Used distance learning to transcend physical boundaries of campus and reduce carbon footprint

Helped ensure academic activities can continue even when campus itself is closed

Law School Transcends Classroom Boundaries with Web Meetings

“Reliability, scalability, functionality, and ease of use were our most important criteria, and Cisco WebEx technology consistently rose to the top in all four areas.”

“The flexibility we achieve with WebEx technology removes restrictions of time and space. By opening up online learning, we increase the academic productivity of both faculty and students.”

Pablo Molina, chief information officer, Georgetown University Law Center

Georgetown University Law Center

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© 2009 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID © 2009 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 77

Challenge: Quickly inform school officials statewide about

legislative changes to education funding and other vital information while reducing travel and meeting costs

Solution: Hosted, easy-to-manage solution provides

advanced features without extra IT staff

Results: Successfully conducted yearly budget

workshop online, saving time and reducing travel

Quickly updated statewide school officials on newest H1N1 flu virus procedures

Reduced carbon footprint by significantly lowering need for printed materials

School Officials Deliver Statewide Updates with Web Meetings

“Using WebEx technology, we were able to schedule our annual budget workshop on a tight deadline. Two hundred people attended the meeting remotely, saving time and money for everyone involved.”

“We always encourage students to recycle and use fewer resources, and with WebEx technology, we can demonstrate our commitment to being green and lead by example.”

Don Gilroy, director, office of digital media, Indiana Department of Education

Indiana Dept. of Education

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© 2009 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID © 2009 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 88

Challenge: Minnesota State Colleges and Universities

needed a better way to collaborate across 53 campuses

Solution: WebEx solutions enable constant

communication between campus staff, faculty, students, and administrators while saving time and travel expenses

Results: Improved quality and consistency of employee

collaboration state-wide

Reduced time required to resolve technical support issues, enabling IT staff to address more calls

Decreased travel time for staff members, saving time and improving productivity

MNSCU Improves Collaboration Across 53 Campuses

"The ability to resolve issues immediately with WebEx—such as helping a student access the LMS system or a faculty member to upload a syllabus—significantly contributes to elevating the quality of learning we offer."

“WebEx online sessions now provide complete flexibility, enabling us to make changes to training on the fly and optimizing our time. As a result, I’ve cut travel by 90 percent, and our customers are more satisfied with the quality of support and training I provide.”

Karen Bergmeier, ITS project leader MNSCU

Minnesota State Colleges & Universities

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© 2009 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID © 2009 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 99

Challenge: SAT prep academy wanted to supplement

onsite courses with live online classes to reach students beyond local area

Solution: WebEx Training Center allowed MyeAcademy

to extend its offerings and reach, providing a better collaborative learning experience

Results: Increased teaching capacity by 200 percent,

doubling class size while improving instruction quality

Received ‘highly satisfied’ ratings from 95 percent of students in online vocabulary training

Now positioned to expand business into fast-growing language training arena

SAT Prep Academy Broadens Reach with Online Courses

“With Cisco WebEx Training Center, we can predesign the details of the teaching process. We replicate the proven teaching methods we’ve developed, and then customize them to individual classes and students.”

“Some of our students were saying theycouldn’t believe they could learn 40 to 50 vocabulary words in an hour, but they did. WebEx made the experience fun and engaging.”

Mindy Sun Li, presidentMyeAcademy

MyeAcademy

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© 2009 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID © 2009 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 1010

Challenge: Make specialized instructors within district

available to greater number of students

Solution: Interactive features allow students to engage

with teachers remotely, while facilitating more individualized attention

Results: Helped ensure that specialized offerings can

continue despite budget cuts

Used distance learning to transcend physical boundaries of campus

Increased teacher productivity by enabling them to monitor students’ work online

High School Expands Learning Opportunities by Going Online

“For the first time in 50 years, we’re shifting the focus of the classroom from a physical location to an anytime, anywhere model. That’s simply the world kids live in today.”

“Typically, only five or six kids per campus want AP classes, making it very expensive to staff for each school. With WebEx technology, we can reduce that cost dramatically by combining all of those students into a single online classroom.”

Charles Kanavel, IT director, Campbell Union High School District

Prospect High School

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Challenge: Online college preparation company needed

online training platform as efficient and rigorous as its academic program

Solution: WebEx Training Center allowed more than 70%

of students to access courses from remote computers

Results: Doubled number of enrolled students

Hired world-class faculty members to teach from remote locations in a collaborative online environment

Replicated classroom environment for online courses with capabilities such as the free-hand whiteboard feature

Academy Attracts World-Class Students and Teachers with WebEx

"Sabio is becoming a truly global concern, and we’re attracting world-class talent. WebEx has driven that."

"WebEx makes it possible for me to watch students work out problems right in front of me. There’s no way I could engage with students on that level if I were standing infront of them in a traditional classroom.”

James Choi, director of mathematics, Sabio Academy

Sabio Academy

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Challenge: The UBC Continuing Professional

Development & Knowledge Translation (UBC CPD-KT) division needed way to engage more medical professionals in its educational programs

Solution: UBC used WebEx LiveStream Services to

design, produce, and deliver conference sessions online

Results: Doubled participation in its “Evidence 2

Excellence” conference

Provide more physicians with current news and methodologies for better patient care

Improved information delivery and maintained position as leader of continuing medical education

Division of UBC Improves Medical Education with WebEx

"The WebEx Event Center event doubled participation in our conference, as half of the participants attended in person and half attended online. WebEx is helping us keep more physicians current on the newest methodologies for improved patient care."

“As leaders of continuing medical education in Canada, we are constantly looking for innovative ways to improve our offerings. Using WebEx Event Center strengthens our education delivery, helping us maintain our leadership position.”

Noreen Kamal, director of technology, UBC CPD-KT

University of British Columbia (UBC)

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Challenge: UC Irvine Extension needed an online training

solution to enable instructors to provide corporate clients with comprehensive technical training

Solution: WebEx Training Center allowed UCI to deliver

training to a larger number of corporate employees

Results: Now training up to 50 students at a time in a

collaborative online classroom

Provide just-in-time and archived training to meet core needs of corporate students

Lead corporate instructor received two prestigious UCI awards, including Distinguished Instructor of the Year

Extension’s Synchronous Training Delivers eLearning to Corporate Students

"With WebEx Training Center, I can serve three times as many people as I could with onsite training sessions. And I can provide all of that while eliminating travel time, saving money on gas, and reducing our carbon footprint."

"I maintain constant contact with managers at my client site, keeping up with their current and future web development technology needs. Using WebEx, I can quickly develop courses on the technologies they'll be using for upcoming projects.“

Mike Kollen, lead corporate instructor, UC Irvine Extension

UC Irvine

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Challenge: Distance Education Network at USC’s Viterbi

School of Engineering needed an online tool to enable a highly interactive classroom experience for remote students

Solution: Cisco WebEx Technology allows students

across the world to collaborate on projects outside of class

Results: Facilitated program completion rate of more

than 80 percent

Increased online collaboration for class projects by 250 percent

Improved ease of access for local and international offsite students

Engineering School Delivers Master’s Programs Online

“WebEx is a hosted model from a trusted company, so we know everything will be there, be safe, and be up and running whenever we need it. We’ve hosted other online meeting solutions ourselves and we’ve experienced problems with too much network traffic.”

“WebEx helps us meet the needs of our busy, professional students who often can’t attend class in real time. They can download lectures after class and even watch them on a mobile device during their commute if they take the bus or train.”

Dominic K. Lau, director of IT and operations, USC DEN

USC Distance Education Network

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