webinar 2014 10-22 how to integrate solarwinds with servicenow in 5 minutes
TRANSCRIPT
© 2014 Ayehu Software Technologies, Ltd. All rights reserved.
How To Integrate
SolarWinds with ServiceNow
in 5 Minutes!
starting at
11:30am EDT / 8:30am PDT
Yaron Levy
VP, Professional Services
Today’s webinar will be presented by:
Guy Nadivi
Business Development Manager
© 2014 Ayehu Software Technologies, Ltd. All rights reserved. slide 2
Company Background
• Leading innovator of IT Process Automation Software
• Founded in 2007, Headquarters in New Jersey
• Concept born out of real customer need
• Product first launched in 2009
• Flagship product: eyeShare™ IT Process Automation v4.6.1
slide 3© 2014 Ayehu Software Technologies, Ltd. All rights reserved.
Sample of eyeShare Users
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Network Monitoring Systems & ITSMs
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Disconnected Process
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Closed Loop Process
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Closed Loop Process Benefits
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1. Eliminate manual work and human errors
2. Reduce resolution time (MTTR) of SolarWinds alerts
3. Enforce problem and change management
procedures (ITILv3 Compliance)
4. Reduce the amount of "noise" in the service desk
5. Empower Level1 and Level2 staff to work on more
important things
6. Ensure a fully documented end-to-end process in
ServiceNow
Determining ROI
slide 9© 2014 Ayehu Software Technologies, Ltd. All rights reserved.
1. Go to www.ayehu.com
2. Choose "Resources" menu
3. Click "eBooks and White
Papers"
4. Scroll down
What are the Top 5 Tasks You
Should Automate? ?
© 2014 Ayehu Software Technologies, Ltd. All rights reserved.
1. ServiceNow ticket creation upon
issuance of SolarWinds alert
2. Running scripts
3. Service accounts unlock
4. Freeing up server disk space
5. Running SQL queries based on
SolarWinds alerts
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SolarWinds / ServiceNow
Integration Demo
© 2014 Ayehu Software Technologies, Ltd. All rights reserved. slide 11
Try It FREE!
© 2014 Ayehu Software Technologies, Ltd. All rights reserved.
Click “Download” on www.ayehu.com
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© 2014 Ayehu Software Technologies, Ltd. All rights reserved.
Please send any follow up questions to:
Guy Nadivi
www.ayehu.com
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