webinar 2014-12-10 - how to calculate the roi of itpa
TRANSCRIPT
© 2014 Ayehu Software Technologies, Ltd. All rights
reserved.
How To Calculate theReturn on Investment (ROI)
of IT Process Automation (ITPA)
starting at
11:00am EDT / 8:00am PDT
Today’s webinar will be presented by:
Guy Nadivi
Business Development
Manager
© 2014 Ayehu Software Technologies, Ltd. All rights
reserved.
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Company Background
• Leading innovator of IT Process Automation Software
• Founded in 2007, Headquarters in New Jersey
• Concept born out of real customer need
• Product first launched in 2009
• Flagship product: eyeShare™ IT Process Automation v4.6.1
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reserved.
Sample of eyeShare Users
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Why Is Ayehu Giving This Webinar?
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Secret ROI Formulas
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reserved.
Don’t Tell Anyone
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reserved.
OK, Go Ahead & Tell Everyone
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Calculating 4 Types of ROI Savings
• Downtime Reduction
• Task Automation
• Mean Time to Resolution (MTTR)
• Soft ROI
Timespent onsinglemanual task
Frequencyof performingtask per month
Costperhour
12monthsx x x =
YearlySavings
Calculating Task Automation Savings
Example
5 Hoursservermaint.
x 4 Times x $75 x 12 =$18,000
Year
Which Tasks Should I Automate?
• Freeing up server disk space
• Password Resets/Unlock Accounts
• Shutting down remote computers• Monitoring Files and Folders• Restarting Windows services• Automating SQL Queries• Changing service account passwords• Monitoring Windows Event Logs• Automating VMware tasks• Incident Escalation Process
HourlyLoss
ofrevenues
in $US
Average Durationof system
downtime (in hours)
Outagesperyear
x x =Yearly
DowntimeCosts
Calculating Downtime Savings
Step BYearly
DowntimeCosts
xReduced
Outages (%)due to automation
=Yearly
Savings
Step A
HourlyLoss
ofrevenues
in $US
Average Durationof system
downtime (in hours)
Outagesperyear
x x =Yearly
DowntimeCosts
Calculating Downtime Savings
Step BYearly
DowntimeCosts
xReduced
Outages (%)due to automation
=Yearly
Savings
Step AExample
$100,000 1 hour 12 $1,200,000
$1,200,000 10% $120,000
Incidents# permonth
Timeto resolve
each incident
Costof
personnelper hour
x x =YearlyCost of
Incidents
Calculating MTTR Savings
Step BYearlyCost of
Incidentsx
Reduced Timeto Resolve (%)
due to automation=
YearlySavings
Step A
x12
months
Incidents# permonth
Timeto resolve
each incident
Costof
personnelper hour
x x =YearlyCost of
Incidents
Calculating MTTR Savings
Step BYearlyCost of
Incidentsx
Reduced Timeto Resolve (%)
due to automation=
YearlySavings
Step A
x12
months
Example
100 1 hour $75 12 $90,000
$90,000 50% $45,000
Calculating Soft ROI Savings
• Training
• Knowledge Management
• Consistency and Auditability
• Human Errors
• Compliance and Regulation
Calculating Total ROI Savings
Task Automation $18,000
Downtime Reduction
$120,000
MTTR Improvement
$45,000
Soft ROI $???,???
Total Savings------------$183,000
=========
Year 1
$18,000
$120,000
$45,000
$???,???
------------$183,000
=========
Year 2
$18,000
$120,000
$45,000
$???,???
------------$183,000
=========
Year 3
$549,000
What does an ITPA tool look like?
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reserved.
Visual Workflow Designer
Rich Toolbox of Pre-Built Activities
Library of Workflow Templates
That’s All There Is To It?
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reserved.
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Homework
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Outsource Your Homework To Us
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reserved.
© 2014 Ayehu Software Technologies, Ltd. All rights
reserved.
Please send any follow up questions to:
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