webinar - 'how to double commitment to change
DESCRIPTION
In this webinar, Audra will share useful insights from our significant database, of almost 400,000 individual data points from over 26,000 respondents.TRANSCRIPT
© Changefirst Limited, all rights reserved 2014
How to double commitment to
change
Audra Proctor – Director, Changefirst6th November 2014
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About Audra Audra Proctor, Director of Learning, Changefirst
Research & development of our blended service offering – online and face-to-face workshops
IP and methodology (PCI®)
20 years experience working with global organisations
Building change capability
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PMI: Pulse of the Profession – Enabling Organizational Change through Strategic Initiatives
63%17%
20%
Highly Effective - Change Enablers
Minimally Effective
Moderately Effective
Few organisations are highly effective at change implementation
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PMI: Pulse of the Profession – Organizational Agility
Minority of organisations are improving
CHANGE MANAGEMENT EFFECTIVNESS GREATER THAN 1 YEAR AGO
40%
60%
More successUnchanged or less success
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And, the costs are high!
Gartner:
“80% of all technology projects
were not used in the way intended
or not used at all six months after
installation”
ZDNet
Clegg, University of Sheffield
UK spending on IT per year (£ billion)
Estimated UK spending wasted (£ billion)
0
10
20
30
40
50
60
70
80
90
PMI:
“US$109million lost for every
US$1billion spent on projects ”
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Change Plan vs. Reality Change Plan – How organisations see change
Change Reality – How people see change
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Think about the last change you went through.
What stage are people at?
Make your choice in the poll on the right hand side of the screen.
A. Still resisting the change for various reasons
B. Accept the change but not committed
C. Committed to new ways of working
That’s why we see a lot of acceptance rather than commitment
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That’s why we see a lot of acceptance rather than commitment
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Stubborn “Value Gap”
Implement
Install
Value Gap
Time
Bus
ines
s C
ase
Ach
ieve
men
t
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Good people get lost!
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Data to integrate change risks into project dashboards
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The Power of Data
Process
DataMeasurement
~400,000 data points
>15,000 participants
>40 countries
‘000s of projects
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Turning legacy risks into enablers
1. Reward & recognise people
2. Increase involvement
3. Enrol informal influencers
4. Help managers role model
5. Increase solution visibility
Changefirst Initiative Legacy Assessment data – 2007-2014
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Planning for commitment
Change Stage Resistance % Acceptance % Commitment %
Past Changes 21 54 25
CURRENT
Change Announced 18 49 33
Change kicked-off 16 66 18
Change mid-implementation 16 56 28
Change completed 19 27 54
Current Changefirst data - 2014
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Plan > Review > Pivot / Persevere
1. Solution Visibility – 7 points
2. Future State/Vision – 6 points
3. Sponsor Behaviour – 6 points
4. Local Mgrs. Support – 5 points
5. Personal Imperative – 4 points
Changefirst Initiative Risk Assessment data – 2007-2014
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It seems possible to build more commitment
Current Changefirst data - 2014
Change Stage Resistance % Acceptance % Commitment %
Past Changes 21 54 25
CURRENT
Change Announced 18 49 33
Change kicked-off 16 66 18
Change mid-implementation 16 56 28
Change completed 19 27 54
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Big Questions
#1 Why are the resistance numbers more or
less unaltered throughout the whole
process?
#2 What happens at the end of a project that
makes acceptance fall and commitment
increase, both dramatically?
http://ad.changefirst.com/data-report-1/
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Organisational Change Productivity tool
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Any questions?
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e-change® The Enterprise Change Management Platform
Visible user roadmap for project delivery
Proven toolkit for assessing and tracking projects
Practical collaboration and sharing functionality
Comprehensive change management curriculum
14-day FREE Trial on http://www.changefirst.com/e-change-free-trial
Enabling organizations to deliver projects successfully
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Connect
Contact me
Join over 3,500 members and 900 followers on our LinkedIn pages
Follow us for the latest news and announcements
Sign-up to our monthly newsletter at www.changefirst.com
01444 450 777
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Thank you!