Webinar:

Advanced Reconciliation

Indonesia PhilippinesMalaysia ThailandSingapore Vietnam

I. Payment Circle

II. Account Statements

1. General Financial Statement

2. Transaction Overview

III. Create a Financial Report

IV. Commonly seen fees

V. Returns Payment

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Outline

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I. Payment Circle

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Log into Seller Center Click Orders > Manage Orders

Click Completed tab on Order Overview and then, select Delivered

Any order with Delivered status will be paid Payment time is based on the date on Updated Date column.

Which orders will be paid?

Procedure of Payment confrontation for sellers:

• All delivered orders would be added together every week based on the date on Updated Date column

• Payment Request will be made at the end of Friday of the following week

• Sellers will receive payment within 1-3 working days, depending on banking system.

P a y m e n t C o n f r o n t a t i o n

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Monday Tuesday Wednesday Thursday Friday Saturday Sunday

Week 1

Week 2

Week 3

Week 4

All delivered orders in week 1

Payment request made by Lazada

Receive payment in bank account

Payment Circle

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II. Account Statements

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Date range of all delivered orders

Status of payment request: • PAID : Lazada made the request• NOT PAID : Lazada have not made the request

Opening Balance

Revenue (item revenue, shipping fee credit,..)

Fees (commission, shipping fee,..)

Arising amounts for refunds and other fees (penalty, compensation…)

Payout.Note: Lazada will not make payment request on the following Friday if the payout is under 1.000.000 VND. This amount will be cumulatively added to “Opening Balance” in the next week.

1. General Financial Statement

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1. Date Range

2. Filter Transaction

3. Transaction Type

4. Order Number

5. Amount

6. Export All

7. Search

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• Select date range you want to check

• Select transaction type you want to check

• Selected transaction type

• Order number in accordance with transaction type

• Payment amount to seller ( + Credit you money) ( - Deduct you money)

• Export all orders into a form of report

• Quick search tool to find out information

2. Transaction Overview

M a i n C o n t e n t

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III. Create a Financial Report

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• Click the icon to download Financial Report Template • Click the icon to view guidance video.

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Create a Financial Report

W h a t s e l l e r s b e n e f i t f r o m c r e a t i n g f i n a n c i a l r e p o r t :

• Keep sales records

• Define revenues and charges with regard to each order

• Identify weekly payout from Lazada

• Identify your strengths and weaknesses when selling on Lazada

• Map out further actions to improve your selling procedure.

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IV. Commonly seen fees

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I t e m p r i c e c r e d i t

• Price of item sold on Lazada. This is positively credited to seller’s bank account.

• Shipping fee paid by customers is clearly stated on Table 2.1 – 2.2, Annex 3. This is positively credited to seller’s bank account.

• Commission fee is calculated based on commission rate clearly appointed in Annex 2. This is debited from seller’s bank account.

• Shipping fee for successful delivery. There are 2 cases of delivery provider here:

- LEX: comply with Table 1.1 – 1.2, Annex 3 - VNPOST: comply with Table 3.1 – 3.2, Annex 3

Commonly seen fees

S h i p p i n g f e e f o r D i s t a n c e D e l i v e r y o r b u l k y g o o d s

C o m m i s s i o n f e e

S h i p p i n g f e e

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O n l i n e p a y m e n t f e e

• Online payment fee in case of pre-paid payment, is clearly stated on article 6.2-6.4, Annex 5.

C r e d i t t r a n s f e r f e e

• Transaction fee for every time Lazada makes payment order to sellers.

Commonly seen fees

P i c k u p f e e o f D r o p s h i p p i n g

• Pickup charge in case sellers choose Drop shipping as their Primary Fulfillment Model, is clearly stated on Table 4, Annex 3.

C O D c o l l e c t i o n f e e

• COD collection fee in case customers choose COD for their payment, is clearly stated on article 6.5, Annex 5.

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V. Returns Payment

• 3PL picks up and ships packages to customers• Customers change their mind, and according to Return

Policies, packages can be returned • 3PL returns packages to the address appointed by Lazada

• Lazada carries out Quality Check of your product• Subject to the results of Quality check and your agreement,

we will return your products (within 7 days from the date orders sent) or keep products at appointed location by Lazada.

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Returned orders will be updated on Seller Center with Returned status in Completed > Returned

Meanwhile, Lazada will refund commission fee of these orders as well as withdraw product price in the next payment circle.

Returns Management

R e t u r n o r d e r s

U p d a t e o n S e l l e r C e n t e r

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Commonly seen fees

C o m m i s s i o n c r e d i t

• In case of returns, Lazada will repay commission fee paid by sellers previously.

I t e m p r i c e

• In case of returns, sellers have to repay item price for Lazada.

R e t u r n s h a n d l i n g f e e

• In case of returns, sellers will be charged a fee for handling returned orders from customers. This is clearly stated on Table 2, Annex 6.

• Partner Support Center (PSC)Clear up all of your queries and responses when working with Lazada

• Phone : (08) 73031177• Email: partnersupport@lazada.vn

W e a l w a y s s e r v e y o u !

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Contact Details

When you need help?

Giải đáp thắc mắc

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