CONSIDERATIONS FOR AN o365 ENVIRONMENT

POLL QUESTION

Have your administrative responsibilities changed as a result

of your O365 migration?

• There has been no change in our O365 admin responsibilities as a result

of the migration.

• Yes, our Office365 admin responsibilities have increased, and I would like

Softchoice to help me understand options available to me to better manage

these responsibilities.

• We haven’t migrated to O365 yet, but would like Softchoice to help us

learn more about what O365 can do for our business.

• I don’t know.

INTRO: Your Presenter

John ByrneManaged Service Advisor

Richard CarsonManager Services Marketing

AGENDA

• Digital Transformation

• What is Office 365?

• Why are clients choosing to move to Office 365?

• New paradigm of responsibility

• Internal Silos

– Infrastructure, Data, Operational Process

• How can Softchoice help?

• Q&A

THE BIG PICTURE

Gartner predicts that 90% of clients will be leveraging cloud

office systems, with Microsoft Office representing 85% of the

overall market. Office 365 has the title of being the fastest

Microsoft solution to reach a billion dollars AND has still

maintained a mind-blowing 70% growth rate in MS FY’15.

OFFICE 365 The most complete, secure cloud productivity service

Authoring

Word

Excel

PowerPoint

OneNote

Mail & Social

Outlook

Exchange

Yammer

Sites & Content

Management

OneDrive

SharePoint

Delve

Chat, Meetings

& Voice

Skype

Analytics

Power BI

Delve Analytics

Secure and Compliant ExtensibleManageable Always up to date

WHY OFFICE 365

Clients move to O365 for a variety of reasons• Licensing: Per user Licensing

• Procurement Convenience

• Operational / Infrastructure FOCUS FOR TODAY

POLL RESULTS

SHARED RESPONSIBILITY

CUSTOMER RESPONSIBILITYMICROSOFT RESPONSIBILITY

INTERNAL SILOS

Servers Storage Networking Applications TelephonyEnd user / Desktop

Facilities Security

CLIENT IT ROLES IMPACTED BY OFFICE 365

INFRASTRUCTURE

Networking concerns Data residency requirements Backup and high availability

HOW THIS AFFECTS YOU• Inability to plan effectively – you can’t predict the

impact of new services or applications on the network

• Lack of visibility and insight – you can’t collect the right

information and lack the skills, time or tools to turn

existing data into an action plan

• Unknowns stall progress and introduce risk – you

struggle to gain visibility into what is in your network

and what is supported

TO ENSURE THEIR NETWORKS ARE EFFECTIVELY SUPPORTING CURRENT AND FUTURE INITIATIVES AS

BANDWIDTH NEEDS GROW. THIS MEANS A FOCUS ON:

• Reliability (network uptime, security)

• Scalability (accommodate future bandwidth needs)

• User satisfaction (app performance)

• Efficiency (minimizing costs)

DATA CONSIDERATIONS

3 Ws & a H

What data do you need to Migrate

Who needs to have access to it

Garbage in Garbage out

• Mailbox Size

• Delegates

E-MAIL

• User Roles

• Sharing

PERMISSIONS

• Types

• Calendars

FILE DATA

Why is the data moving

How do you plan to move the data

Q&A

OPERATIONAL CHALLENGES

Understanding how to

continuous improve and

manage your services

will ensure continuous

success

Sustain

Understanding how to

report and analyze the

health, compliance, and

usage of data in your

organization will enable

you to monitor success

Analyze

Understanding how to

apply these tools in the

best and most efficient

way along with user

adoption will ensure

success

Implement & Adopt

Understanding what’s

available and how and

where to leverage the

tools is critical for

success

Knowledge

Understanding gaps and

benefits early helps

organizational change to

adhere to these

principles

Discover

Skill Gap & Pace of Change

Managing & Measuring User Adoption

Unplanned Outages & Adapting Processes

OPERATIONAL SUPPORT

OF AVAILABILITY AND PERFORMANCE ERRORS

ARE THE RESULT OF MISCONFIGURATIONSSource: Enterprise Management Association

Manual configuration errors cost

companies $72,000 per hour.$72,000

Through 2015, 80% of outages impacting mission-critical services

will be caused by people and process issuesSource:

Gartner

60%

WHAT IF THERE WAS A BETTER MORE EFFICIENT WAY?

SOFTCHOICE SERVICES ACCELERATE YOUR

JOURNEY TO THE CLOUD

Assess Plan

Architect

TechCheck

Assessments

Licensing

Consulting

Technology

Roadmap

Setup Activate

Provision

Office 365

Jumpstart Service

Remediation Migration

Implement

Office 365

Accelerator Service

Support Manage

Insight

Office 365 Keystone

Managed Services

Office 365 End

User Support

Services

User Adoption

Services

SOFTCHOICE

OFFERINGS

SOFTCHOICE OFFICE 365 DASHBOARD

Gain information relative to the use of

Office 365, the licenses consumed, as

well as a management interface to see

and enable application usage.

WHY SOFTCHOICE FOR OFFICE 365

North America BREADTH

Microsoft Operational

Excellence Award (2015)EXCELLENCE

Over two Decades of Deep

Relationships with MicrosoftHISTORY

24X7 Managed Services Focused

on Cloud & On-prem WorkloadsMANAGE

Microsoft Programmatic

Funding ResourcesNAVIGATE

Senior Resources in Enterprise Microsoft

Cloud ArchitectureEXPERTS

NEXT STEPS

Architecture guidance and support,

white board session with a Solutions

Architect: Office 365 Readiness

Licensing, analysis and

cost guidance with a Microsoft

Solutions Specialists

Contact Luke Black at Luke.Black@Softchoice.com if you are

unsure of who your Softchoice Account Representative is.

Q&A

Thank You