webinar: reducing risk of change in your virtualized infrastructure

© 2010 Pepperweed Consulting.

Pepperweed ConsultingAn IT Integration Company

Reducing Risk of Change in your Virtualized Infrastructure

Mike BauerVP, Marketing & Solution Management

November 18th, 2010

Copyright © 2010 Pepperweed Consulting.

The Promise of VirtualizationReduce Costs While Increasing Efficiency & Flexibility

Transform IT into an efficient and adaptive service provider

Rigid SiloedManually assembled services

Dynamic SharedTransparently assembled services

2


The Challenges Virtualization Creates For IT

Virtual sprawl

Splintered visibility & control

Complexity of deploying and maintaining services

Increase risk due to Ad Hoc changes

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The Chaos of ChangeAre you controlling change or is it controlling you?

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Our change backlog just keeps growing

We need to get this patch out ASAP

So many changes, so many conflicts

ComplexityResource constraints

Manual, disjointed processes

No collaboration across IT silos

Opaque service configurations

IT


Why Change is so RiskyKey control-points are not functioning correctly

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Problem Cause -

Recurring problems, lack of improvement over time

Silo’d activities

Slow change fulfillment

Disjointed Change processes and release execution

Lack of real-time insight into service configurations

Change-related service outages

53% of IT executives surveyed cite volume, frequency, and complexity of change as the greatest contributor to IT risk over the past 3 years


Systemize Change & Release to Reduce Risk

• Automate impact analysis and collision detection

• Automate change execution

• Detect unplanned changes

• Improve audit and compliance posture

• Improve collaboration between stakeholders

Reduce risk by providing effective IT controls, impact analysis and a track record of all changes

FilterRequests

Prioritize Categorize AssessApprove &Schedule

Build Test Implement Review

RFCRFCRFC

Close

CAB

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The HP Change Management SuiteThe most complete Change Management solution available

HP Service Manager

•Standardized RFCs, rules-based change workflows and Service Catalog

HP Release Control Analysis

•Provides Change Decision Support for the Change Advisory Board

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HP Change Management…an established set of industry best practices that:

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• Ensure effective IT controls

• Impact analysis during approval and execution

• Track and record all changes

Reduce Risk associated with Change

Optimize Associated Costs

• Embedded best practices accelerate time to value

• Cost effective delivery options including SaaS

• Self-service capabilities for end users

• Automate change process based on best practices

• Improve collaboration across change stakeholders

• Higher percentage of successful changes and more changes

Maximize IT Operations Efficiency


Integrated Change processChange Management and Release Control are synergistic

FilterRequests

Prioritize Categorize AssessApprove &Schedule

Build Test Implement Review

RFCRFCRFC

Close

CAB

Service Manager

Release Control

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HP SERVICE MANAGERCHANGE MANAGEMENT MODULE

HP Service ManagerChange Management Module

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Service ManagerSetting the standard for IT service and support

Key Benefits:

•Enables a wide range of out-of-the-box processes for service support and service delivery

•Centralizes information to identify and eliminate infrastructure failures

•Increases availability for critical business services

•Improves utilization of high-cost resources

Key Capabilities:

•Sophisticated process workflow engine for secure, improved service support and delivery

•Comprehensive and flexible capability to publish and consume Web Services

•Powerful end-user self-service for ticketing, Catalog-based requests and Knowledge search

•Vertical and horizontal scaling can cater for massive transaction volumes and wide geographical distribution

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Change Management

Goal • Control over the entire change lifecycle – from request to approval, planning, implementation, monitoring and evaluation

Example

• It has been determined that an Exchange Server needs to undergo a version upgrade to stem frequent outages. A RFC is opened to initiate the workflow to perform the upgrade. The workflow includes steps for approving the change, planning the work, performing the upgrade, verifying the change, and placing the sever back in production

Features

• Powerful phase and task-oriented change management• Manages both planned and ad hoc changes • Automates the approval process, assesses the risk involved, allows

for a back-out plan and enforces consistent processes• Accommodates complex changes with multiple parallel tasks, phases

and dependencies • Provides a variety of Outlook-like calendar views • Proactive forward schedules for change minimize impact on

environment and resources• ITIL aligned release management enhancements enabled through

new change workflow

Benefits

• Improves response time for change requests• Enables real-time monitoring of change processes • Ensures processes are repeatable and meet the needs of the

business through reusable and dynamic workflows• Reduces risk of unplanned outages

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Service ManagerPowerful Workflow Engine

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Managing work through Change Tasks

• Workflow tasks can be created for each CI affected by a Change

• Predefined OOB tasks assign work for common IT activities

• Tasks can perform automated actions

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Approval Workflow and Notification

• Each Change provides visibility to its Approval Workflow

• Approvers have access via Self-Service to a comprehensive inbox for all their approval activities

• Requests may be approved on the spot one by one or as a group

• Approvers can also drill down to view all details for the request before taking action

• Approvers can delegate approval authority

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Service Manager Change Calendar

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HP Release ControlThe only product on the market to tie ITIL change management to IT operational change automation

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What is Release Control?

• A decision support tool for change advisory boards and change implementers– Informed, objective decisions during change approval

– Visibility and collaboration during change implementation

– Continuous improvements with post-implementation review

Development

Lifecycle

Technical

Changes

Enhancements

Projects

Organize

for

Deployment

SchedulingPlanning Approval Implement Review

Service Desk

Change LifecycleChange Lifecycle

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Release Control - How Does It Work

Change Management

Systems

HP Universal CMDBHPService Manager

PPM

HPService Manager

PPM3rd Party3rd Party

Change Automation

Systems

HPServer Automation

HPServer Automation

HPNetwork Automation

HPNetwork Automation

ServiceMaps

ServiceMaps

ChangeTicketsChangeTickets

Tasks /Jobs

Tasks /Jobs

Release Control Analytics EngineRelease Control Analytics Engine

Analysis

At Decision TimeImpact, Risk, and Collisions

Analysis

At Decision TimeImpact, Risk, and Collisions

Director

At Implementation TimeAlerts, Collisions, and Collaboration

Director

At Implementation TimeAlerts, Collisions, and Collaboration

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Analysis: Risk Simulator

Model and apply risk score for more accurate assessment


Analysis: Impact Analysis Spider View

Graphical topology view: more intuitive and easier to understand impact


Analysis: Similar Change Analysis

Review historical information on similar changes to better understand impact and risk


HP IT Change Management SuiteComprehensive Support Tools

• Comprehensive changeprocess with built-in best practices

• Predict change across IT

• Provide automatic collisiondetection

• Enable CAB virtualizationand more efficient meetings

• Show real-time visibility into all ITIL and ad-hoc change activity

• Share information across CAB and implementation teams

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How’s this all fit together?

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Our focus today


Managing Change in a Virtualized WorldMaximize process efficiency, improve risk posture and meet

service levels

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• Maximize IT operations efficiency by standardizing and automating key processes

• Reduce risk by providing effective IT controls, impact analysis and a track record of all changes

• Improve collaboration between stakeholders through CAB virtualization

• Optimize cost by utilizing ITILv3 best practices and automating change implementation

“Reduced risk when deploying changes resulting in 70% fewer bad changes”


Partners•HP BTO SW•VMware•xMatters (AlarmPoint)•KnowledgeBroker •Blue Elephant•Integrien

PartnerTechnology

Evolution IP•Delivery Kits•Custom Scripts•Knowledge bases•Integrations•Custom configurations•Best practices•Software

Enrichment

Pepperweed is an IT Infrastructure Integration Company

• HP Platinum Software partner

• Largest provider of HP Software Support

• 14 years of experience in over 2500+ implementations

• ITIL Foundation certified HP technical consultants

• 120 HP BTO software implementation/support certifications

• Cover the complete range of IT disciplineso ITAM, ITSM, ESM,

PPM, BSM, BSA

Services•Assessment•Design•Implementation•Integration•Testing•Training

Support•HP Level 1 & 2 Product Support•Expert Administration•Service Paks

People

PepperweedBTO

EvolutionSolutions


Why is Discovery so important?

Pepperweed's Prescription for Operating a virtual/physical infrastructure

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Server

Automation

uCM

DB

Operations

Manager

Insight Orchestration

SiteSco

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HP

Hardware

Non-HP

HardwareOMi

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Each “Evolution” powered solution is packaged to…• Get you up and running fast

‒ Prebuilt integrations and configurations‒ Proven delivery steps and process

• Lower project risks‒ Bring together all of the pieces into a

single integrated architecture

• Minimize implementation & upgrade cost• Milestone driven implementation

• Drive faster organizational adoption‒ Integrated best practices and business

processes‒ Detailed training


SM/Evolution reduces risk and cost

• Out-of-Box ITIL processes, down to work instructions– Incident Management– Problem Management– Configuration Management– Change Management

• SM7 Customizations to support best-practice processes– Preconfigured Unload files

• Documentation developed using industry standard frameworks: ITIL, ISO/IEC 20000, COBIT, BPMN, ITGI, PMI and others

• Flexible implementation scoping and delivery

• Developed by ITIL Practitioners

• 3-9 month implementation timeframes


Questions & Answers

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© 2010 Pepperweed Consulting.

Thank You For Your Participation

Pepperweed Consulting1603 Carmody CourtSewickley, PA 15143E: [email protected]: (888) 229-0145F: (412) 291-3014www.pepperweed.comhttp://twitter.com/PepperweedLLC