webinar robotic-automation-webinar-roi

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1. Welcome to Todays Webinar: Building a Bulletproof Business Case for Robotic Automation in the Enterprise Thursday, June 18th , 2015 11:00 AM EDT 2. A Few Housekeeping Items Tweet using #openspanautomation Attendees will be muted. Please enter questions through the Q&A chat box. Presentation slides and webinar recording will be e-mailed to all attendees. Building a Bulletproof Business Case for Robotic Automation in the Enterprise 2 3. FEATURED PRESENTERS Bill Ogden Director, Strategic Accounts Raun Kilgo Enterprise Transformation Consultant 4. Todays Webinar Objectives: Following todays webinar, you will have: Learned how to quantify automation opportunities so that your resources have the most impact. Received real-world advice from leading experts who have led transformation initiatives that yielded millions of dollars in cost savings, all of which started with an approved business case. Understood the foundation for creating a bullet- proof business plan that maps to corporate strategies and articulates the financial, technical, and operational benefits for your enterprise. Building a Bulletproof Business Case for Robotic Automation in the Enterprise 4 5. First: Acknowledge The Real World If you were writing and signing the check, presenting a clear business case would not matter know your audience Corporate Vision and Strategy are important, but dont confuse external and internal strategies In other words, especially when they say it is not about the money, it is always about the money. Three colors of money: Operating Cost, Revenue, Risk Mitigation Lean, mean competing machines live to compete another day, and become the acquirers. You owe it to your collective team to stay lean and efficient Building a Bulletproof Business Case for Robotic Automation in the Enterprise 5 6. Minimum Improvement Opportunity Field validated method for quickly sizing potential short- term impact of robotic automations. Minimum Improvement Opportunity is the quantified difference in production between top performers and the worker population mean. Building a Bulletproof Business Case for Robotic Automation in the Enterprise (Calls per Day) (Avg. sales per call) $72 29 32 $64 Top Agent Avg. Agent Example: UniSpan Global Call Center 6 7. Mix of Human-Required and Fully Automatable Steps in a Task Lean Manual Full Automation Current State of Opportunity Partial Automation Robotic Desktop Automation Robotic Automation Building a Bulletproof Business Case for Robotic Automation in the Enterprise 7 8. Enter Account # Sign On Web Enter New Application Info EndStart Task Level Diagram Paste Verified Process Cycle Time 3 Minutes Client/ ServerMainframeCRM Paste Sign On Open Web Page Copy Cust Info Enter Acct# Sign On B Alt Tab Alt Tab Alt Tab Search Paste Customer Info Alt Tab C Alt Tab A Alt Tab A1,B1,C1 No Alt Tab Yes Yes Etc, etc No Desktop Robotics - Baselines & Improvements Can be framed and augmented with Job Aids, SOPs, and Training Docs Start Complete New Customer form A CB Customer Record Found A1 B1 C1 Alt Tab Alt Tab Building a Bulletproof Business Case for Robotic Automation in the Enterprise 8 9. Enter Account # Sign On Web Enter New Application Info EndStart Task Level Diagram Paste Verified Process Cycle Time Reduced to 20 Seconds! Client/ ServerMainframeCRM Paste Sign On Open Web Page Copy Cust Info Enter Acct# Sign On B Alt Tab Alt Tab Alt Tab Search Paste Customer Info Alt Tab C Alt Tab A Alt Tab A1,B1,C1 No Alt Tab Yes Yes Etc, etc No Identifying Algorithmic Activity to Automate Start Update Customer Info A CB Customer Record Found A1 B1 C1 Alt Tab Alt Tab = Automated Step Building a Bulletproof Business Case for Robotic Automation in the Enterprise 9 10. ROI Calculator Elements Baseline (Baseline Tab in Calculator) Improvement is best understood when framed by your current state Estimated Improvement (Improvement Illustration Tab) You have to set a measurable goal You have to articulate how the value will be realized Financial Impact (ROI Tab) Increased Revenue Decreased Costs Risk mitigation (regulatory, compliance, churn) Building a Bulletproof Business Case for Robotic Automation in the Enterprise 10 11. Building a Bulletproof Business Case for Robotic Automation in the Enterprise 11 Go to Calculator 12. To see a live demo of our desktop and robotic automation solutions go to http://www.openspan.com/demo Additional questions? Raun: rkilgo@openspan.com Bill: bogden@openspan.com follow us on twitter: @openspan join the openspan conversation! Thank You for Attending!