Underwri(enby: Presentedby:

#AIIMInforma(onIsYourMostImportantAsset.LearntheSkillstoManageIt

Re-imaginingtheDigitalMailroomforthe21stCentury

Presented20thOctober,2016

Re-imaginingtheDigitalMailroomforthe21stCentury

AnAIIMWebinarpresented20October,2016

Underwri(enby: Presentedby:

IntroducingourPanelists

DaveJones

ECMMarke(ngManager

KonicaMinoltaUK

HarveySpencer

President

HarveySpencerAssociates

JoelMazza

SeniorProductMarke(ngManager

LexmarkEnterpriseSoQware

DebbieCutler,IRRV(Hons)

SystemsManager,RevenuesandBenefits

Department

WinchesterCityCouncil

Underwri(enby: Presentedby:

HarveySpencer

President

HarveySpencerAssociates

IntroducingourSpeaker

Underwri(enby: Presentedby:

WhatisaMailroom?

Underwri(enby: Presentedby:

ClassicDigitalMailroomisElectronicDelivery

ReceiveandOpentheMail

ScantheMail

ElectronicallyClassifyit

Routeittorelevantperson/department

Underwri(enby: Presentedby:

Benefits

§  PaperonlyexistsforashortperiodofKme§  NopresorKngenvelopes,puNnginpigeonholesandontodeliverycarts

§  It’salldeliveredelectronically§  It’sFAST§  Anditcanbeoutsourced

Underwri(enby: Presentedby:

DigitalMailroomWasExpanded

§  Paper§  PDFs§  FAX§  Emails

Underwri(enby: Presentedby:

Output:ThePrintorReproRoom

Underwri(enby: Presentedby:

CombinetheTwoandIntegratewiththeBusinessProcess

Inputs:Newon-boardingdocsInvoicesandAdvices

CollateralorReferencesContracts

SalesOrdersPaymentAdvicesLoansandClaimsCorrespondence

etc.

Input Output

Business Processes

Outputs:Acknowledgments

One-to-onemarkeKngSurveys

PaymentsandBillsetc.

Underwri(enby: Presentedby:

Integra(ngInboundwiththeBusinessProcessAffectsWorkflowDynamically

ScannedMailedInvoice

APProcess

APClerk

Mismatches

Receiving

Purchasing

ExcepKons

Underwri(enby: Presentedby:

MobileDeviceCaptureBecomesImportant

Underwri(enby: Presentedby:

WithMul(-ChannelInputsandOutputstheMailroomBecomesaCommunica(onHub

Underwri(enby: Presentedby:

CloudBreakstheTimeandCapabilityBonds

Cloud Gives Unlimited

Compute on demand

Underwri(enby: Presentedby:

Underwri(enby: Presentedby:

CloudisDifferent

§  Unlimitedcomputepower‘on-demand’givesnewservices

§  Payforwhatyouuse§  ServicescanbeprovidedbymulKplevendors§  Integratorsbecomekey§  SoluKonscanbein-house,out-sourced,orboth

Underwri(enby: Presentedby:

TheHeartoftheDigitalMailroomisClassifica(onwhichControlsDecisioning

§  ImageClassificaKon§  Whatdoesitlooklike?

§  TextualClassificaKon§  Whathasitgotwri(enonit?

§  ProximityclassificaKon§  isthereadescripKonofthe

field(s)?

§  LanguageClassificaKon§  Whatlanguageandcurrencies

arebeingused?

§  SemanKcClassificaKon§  Whatisthetopicandintent

ofthedocumentcontent?

§  SenKmentClassificaKon§  Howdidthesenderfeelabout

things?

Underwri(enby: Presentedby:

ThisRequiresExpandedInputs

§  Voice§  Photographic§  Video§  EnhancedText§  SocialMedia

Underwri(enby: Presentedby:

CustomerServiceandRiskInsurersareStar(ngtoAccessandLookatSocialMediaData§  In2012,InsuranceCompaniesstartedtoallowelectronic

reporKngclaimswitha(achedphotos§  A`erHurricaneSandy10’softhousandsfiledclaimsusingmobile

apps

§  SomeInsurersmonitoredSocialMediaduringtheHurricane§  20mtwi(erfeedsbetweenOct27andNov1,2012§  1/3Twi(ertrafficwasinformaKon-related,includingnews

originaKon,governmentreportsandeyewitnessreports*

Source: Insurance and technology -- Accenture

Underwri(enby: Presentedby:

MiningSocialMediaIntegrateswithCCM&1-to-1Marke(ng

“justsawbeachco-age–reallywanttobuy–canIafford@xyzrealtor”

Underwri(enby: Presentedby:

MobileBringsNewRequirements

§  By2020,80percentoftheworkforcewillbepost-boomer,andmorethan20percentwillbeGenZ

§  GenZdoesn’tknowwhatlifeislikewithoutasmartphone

Underwri(enby: Presentedby:

TheDigitalMailroomRe-imaginedBecomesaBusinessInterac(onHUB

Mailroom Classification,

Language, Metatagging

& Routing Services

Underwri(enby: Presentedby:

ThankYou

HarveySpencerAssociates

Twi(er:@HSASSOCSEmail:harvey@hsassocs.com

Underwri(enby: Presentedby:

OurPanelistDiscussion

DaveJones

ECMMarke(ngManager

KonicaMinoltaUK

HarveySpencer

President

HarveySpencerAssociates

JoelMazza

SeniorProductMarke(ngManager

LexmarkEnterpriseSoQware

DebbieCutler,IRRV(Hons)

SystemsManager,RevenuesandBenefits

Department

WinchesterCityCouncil

Underwri(enby: Presentedby:

OurPanelistDiscussion

Whatarethetriggersforadigitalmailroomproject?

Underwri(enby: Presentedby:

OurPanelistDiscussion

Whowithinthebusinesspaysforthis?

Underwri(enby: Presentedby:

OurPanelistDiscussion

Whatdoesthislooklikeintherealworld?

Underwri(enby: Presentedby:

OurPanelistDiscussion

Whataboutmobile?

Underwri(enby: Presentedby:

OurPanelistDiscussion

Whathardwaredoweneedtodothis?

Underwri(enby: Presentedby:

OurPanelistDiscussion

Canthedigitalmailroombeoutsourced?

Underwri(enby: Presentedby:

OurPanelistDiscussion

Whatdoesthefuturehold?

Underwri(enby: Presentedby:

KonicaMinoltaDigitalMailroom

www.konicaminolta.co.uk/digitalmailroom

Underwri(enby: Presentedby:

KonicaMinoltaDigitalMailroomSocial

h-ps://www.linkedin.com/company/enterprise-content-management-soluFons-from-konica-minolta

@KonicaMinoltaGB

Underwri(enby: Presentedby:

#AIIMInforma(onIsYourMostImportantAsset.LearntheSkillstoManageIt

TakeyourskillstothenextlevelbylearningbestpracKcesandtechnologiesfordigitalimagingwithAIIM’sCapture&Imagingtrainingcourse.

Visit:AIIM.org/CaptureTraining

Underwri(enby: Presentedby:

AIIMistheCommunityforInforma(onProfessionals

AIIMbelievesthatinforma(onisyourmostimportantasset.Learntheskillstomanageit.

OurmissionistoimproveorganizaKonal

performancebyempoweringacommunityofleaderscommi(edto

informaKon-driveninnovaKon.

Learnmoreatwww.aiim.org