[webinar slides] the less paper businesses use, the more problematic it becomes
TRANSCRIPT
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#AIIMInforma(onIsYourMostImportantAsset–LearntheSkillstoManageIt
TheLessPaperBusinessesUse,theMoreProblema(cItBecomes:ResolvingthePaperParadox
PresentedFebruary25,2016
TheLessPaperBusinessesUse,theMoreProblema(cItBecomes:ResolvingthePaperParadox
Delivered25February,2016
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DaveJonesVicePresident,EuropeanOpera>onsAIIM
GeorgeHarotProductMarke>ngDirector,ECMOpenText
JohannesSchachtProductManager,CaptureOpenText
IntroducingToday’sSpeakers
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WhatisaParadox?
“AparadoxisastatementthatexpressesanapparentcontradicAon–thatisactuallytrue.”
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ThePaperParadox?
“Themoreyouremovepaperfrombusinessprocesses,themoreproblemsitcauses.”
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DigitalTransforma(on
§ InformaAonisyourmostimportantasset
§ TransforminghowabusinessworksviatheintegraAonof§ Cloud§ Social§ Mobile§ AnalyAcs
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DriversforDigitalTransforma(on
§ Businessatthespeedofpaperisnolongeracceptable
§ 80%–paperisahugeimpedimenttoremoteworking
§ 57%commi(edtodigitaltransformaAon–paperfreeisthestarAngpoint
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BenefitsofDigitalTransforma(on
§ Fastercustomerresponse
§ HigherProducAvity
§ CleaneraudittrailandCompliance
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TheParadoxIssues
§ Paperisslow
§ Paperisnottheonlyinput
§ ExcepAonsaredifficulttohandle
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Captureisthekey
§ Captureisnotjustpaperscanning§ DigiAsaAon§ IdenAficaAon§ ExtracAon§ RouAng
§ From§ MulA-channelsources§ Anddevices
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Conclusions
§ DigitaltransformaAonistopofagendaforbusinesses§ Butposeschallengesifnot
thoughtthroughproperly
§ CaptureholdsthekeytoenablingthedigitaltransformaAonprocess§ Andtamingthepaperparadox
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TransformingPixelsintoAc(onableInforma(on
Invoice
Claim
Check
ApplicaAon
Scan Capture TargetApplica(on
ContentSuiteProcessSuite
SharePoint
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Convert to searchable PDF/A
Capture to Workflow
Capture to Process
FourStepStrategy
Capture to Archive
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Convert to searchable PDF/A
Capture to Workflow
Capture to Process
FourStepStrategy
Capture to Archive
• Convertpapertoelectronicdocuments• Typicallyahighvolume,centralizedsoluAon• Reducespaperfilingandstoragecosts
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Capture to Workflow
Capture to Process
FourStepStrategy
Scan to Archive
Convert to searchable PDF/A
• Makedocumentsavailabletosearch• ImprovesinformaAonquality• Easytofindcontent
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Capture to Process
FourStepStrategy
Capture to Archive
Convert to searchable PDF/A
Capture to Workflow
• ScandocumentsdirectlyintotheirrelevantbusinessapplicaAonsandworkflows
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DocumentTypes
Email/Fax
MSOfficeFormat
• Emailrepresents90%ofinboundprocessingvolume• Manya(achmentformats
• Limitedcontroloverfileformatsprovidedbycustomers• PDF/AtransformaAonforlong-termpreservaAon
50,000+perday
10,000+perday
Images
Paper • ExternalscanningproviderdigiAsespostalmailandsuppliesPDF/A• Outboundexternalprintisauto-classified
• ImagestypicallyarriveasJPEGemaila(achments• KeydocumentsinestablishingproofoflossandunderwriAngevidence
10,000+perday
50,000+perday
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Informa(onManagementValueChain
Capture Transform Classify Manage AcAon Archive
Claims
EmailüFaxüPaperMailüBackScanü
PDF ECM BPMClaimsPolicySystems
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FourStepStrategy
Capture to Archive
Convert to searchable PDF/A
Capture to Workflow
Capture to Process
• FullyautomatedbusinesstransacAons• TypicallydepartmentalsoluAons• Allindustries
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InvoiceProcessing
Challenges§ 175,000invoicesperyear§ Labor-intensive,paper-basedinvoiceprocessing§ CumbersomerecordsretenAonprocesses§ Lackofvisibilityintoinvoiceprocess
Benefit§ Fasterinvoiceprocessingandreducedpaperstoragecosts§ Automatedprocessesreduceheadcountrequirements§ Increasedvisibilityandaccountabilityforinvoiceprocess
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QImprove Information Quality Ø Improving information sharingØ Leveraging a common set of business rulesØ Reducing errors
$ Reduce Operating Costs ØAutomating manual tasksØDeploying a single input management platformØReducing paper filing/storage
¸ Accelerate Business Processes Ø Shortening cycle timesØ Reducing exception processingØ Enhancing customer relationships
Compliance Ø Ensuring compliance / auditabilityØ Improving visibility into business processesØ Improving litigation preparedness
§§
Benefits
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Conclusion
§ ThePaperParadox:paper-basedbarriersareincreasingeventhoughpapervolumesaredecreasing.
§ CapturesoluAonsenableinformaAonintegraAonwithapplicaAonsandplagorms.
§ Capturebridgesthegapbetweenunstructuredcontent,andstructuredbusinessprocesses.
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LearnmoreabouthowOpenTextsoluAonscanplayafundamentalroleinempoweringthedigitalenterprisethrough
innovaAon,growth,andopportunity.
www.opentext.com
THANKYOU
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Takeyourskillstothenextlevelbylearninghowtomap,design,andautomateoperaAonalprocessesusingacombinaAonofstrategies,changemanagement,andtechnologieswithAIIM’sBusinessProcessManagementtrainingcourse.
Visit:AIIM.org/BPMTraining
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