wednesday, october 4, 2017 evolution to revolution · pdf fileregional sales offices. global...

© 2017 Cognizant

© 2017 Cognizant

Wednesday, October 4, 2017

Evolution to Revolution AMAG’s Digital Transformation JourneyNoel Winn and Tariq Qureshi

All marks are the trademarks of their respective owners.

© 2017 Cognizant 2

AgendaIntroduction1

Cognizant-KBACE Background2

AMAG Background and Key Details3

Digital Transformation4

AMAG’s Transformation5

Cloud Central Digital Transformation Support6

Benefits and Lessons Learned7

© 2017 Cognizant 3

Introductions

© 2017 Cognizant 4

Today’s Presenters

Noel WinnPractice Director Cloud ERP

Tariq QureshiDirector of Enterprise Applications

© 2017 Cognizant 5

Cognizant-KBACE Background

© 2017 KBACE, A Cognizant Company6

260,200+ Talent pool20,000+ Projects

Founded in 1994 (NASDAQ: CTSH)

US Based HQ in Teaneck, NJ

1,255+ Active customers

100+ Global Delivery Centers

Market Cap Over $35 Bn

FY 2015 Revenue $12.4B (+21% YoY)

Re-investment Strategy funding CoEsFY 2016 Revenue $13.5B (+8.6% YoY)

35+ Regional Sales Offices

Regional Offices Development CentersGlobal Project Footprint

Cognizant Differentiators

Strategy of Reinvestment Born Global

Integrated Service Model

Flexible Business Model

Industry Alignment

Talent Management

Customer Value Associate Value Shareholder Value Customer Centricity – Customer-First culture End to end services partner Global reach “Two-in-a-box” engagement model Reinvestment in relationships, capability enhancement

and industry solutions

Empowered teams - Culture of ownership, value creation & Innovation

Unmatched growth opportunity Preferred employer in Engineering and Business Schools Lowest attrition rate among peers

Six times in a row - Fortune’s World's Most Admired company; #1 in All Start`s list (10th year on this list)

Forbes – 9th on Fast Tech 25 list Consistently meeting earning and revenue guidance High Market Capital (> 37Bn) and Significant Cash

Reserve (> 3.8Bn)

Company Overview – Cognizant

© 2017 KBACE, A Cognizant Company7

Cloud HCM, ERP, EPM, SCM, BI, Marketing, Service, PaaS, IaaS

Engineered Systems

Exadata, Exalogic, Exalytics

Industry Applications

ORMB, OIPA, Flexcube, Commerce, Merchandising, CC&B, OUA, Clinical, Safety, Documaker, OFSSA, Primavera

Applications Unlimited

E-Business, PeopleSoft, JD Edwards, Siebel, Edge(MDM, Demantra, OTM, CDH)

Analytics Hyperion, Essbase, DRM, OBIA, OBIEE, EndecaMiddleware/

Database

ODA, Enterprise Manager, Data integration, Java, ADF, APEX, PL/SQL, Web Center, SOA, BPM, Identity Management, WebLogic

Advisory Transformation Implementation Upgrade Application Development Managed Services Verification

& Validation

7

14,000+Oracle Skilled Consultants

500+Customers Globally

1,300+Projects Executed

18+ yearOracle Alliance

Life Sciences & Healthcare

Retail, Consumer Goods, Travel & Hospitality, Government

Manufacturing & Logistics, Energy & Utilities

Banking & Financial Services, Insurance

Information, Media & Entertainment, Higher Ed, Comm., Technology

Unique & Innovative Delivery Models for Effective Services DeliveryUnique & Innovative Delivery Models for Effective Services Delivery

Centers of ExcellenceProven methodologies and frameworks

Innovative industry solutions

Implementation and other acceleratorsHighly satisfied, referenceable clients

Independent verification and validation for Oracle platforms

KBACE/Cognizant Across the Oracle Stack

© 2017 Cognizant

Strong Consultant Base 650+ Employeesfocused on Oracle Cloud technology

200+ Successful engagements across the Full Oracle Cloud Suite

300+ Oracle CloudCertified specialists

Accelerated Cloud Delivery & Support

Rapid Start Methodology developed with Oracle for Cloud

Implementations

20-30% Reduction in Cloud implementation efforts from on-

premise Education, Reporting, Integration and

Support Value-Add Offerings

Multi-Pillar Capability Experts in Cloud HCM, ERP, EPM,SCM & Manufacturing

In depth experience with On Premise / Cloud coexist infrastructures

Developing multi pillar checklist in conjunction with Oracle COE

Oracle Recognition

Oracle Cloud Experience

Expertise across Public Cloud, On-premise and Private Cloud

Large-scale Global Implementations with multi-country/multi-lingual roll-

outs

Payroll Integrations with 3rd party vendors across NA, EU and APAC

including ADP

8

KBACE Differentiators – Value Proposition

Cloud Premier Partner Oracle Excellence Awards

© 2017 Cognizant

Oracle Cloud Offerings

Advisory Transformation Implementation Value Management Managed Support

CENTERS OF EXCELLENCEHCMHuman ResourcesBenefitsCompensationPayrollTime & LaborTalent ManagementLearning ManagementRecruiting / Onboarding

ERP / SCM / CXFinancialsProjectsProcurementSupply ChainCRMManufacturingVCP

TECHNOLOGYSOA & BPMBusiness IntelligenceWeb & Enterprise ApplicationsIdentity ManagementApplication Technology

MANAGED SERVICESFunctionalTechnicalDBAQA and TestingHostingProblem ManagementChange Management

SUBSCRIPTION SERVICESSupportIntegrationEducationReporting

• Strategic road mapping• Transport to Cloud from

PeopleSoft & E-Business Suite• Readiness Assessments• Architecture

• Analysis & Strategy• Assessments• Workshops• Communications• Planning & Execution• Measurement & Evaluation

• Oracle Cloud migration• Oracle Cloud

implementations• Risk based governance• Rapid methodology

• Cloud Central Education• Cloud Central Reporting• Cloud Central Integration

• Incident based or Fixed fee• Problem management• Tiered offering• Shared services model• 24x7 global coverage

9

© 2017 Cognizant 10

AMAG Background


AMAG Pharmaceuticals

KBACE transformed AMAG’s financial, procurement and supply chain processes through an Oracle Cloud implementation and transformation. The highly successful implementation of the Oracle Cloud suite across a broad set of applications allowed AMAG to improve their complex business processes and better focus on their core competencies aligning with their overall digital transformation. The project delivered not only more streamlined financial reporting and vastly improved transactional processing, but also better monitoring mechanisms and visibility.

Oracle Cloud ERP• General Ledger• Procurement• Self Service

Procurement

• Accounts Payable• Fixed Assets• Cash Management

Oracle Cloud SCM• Inventory Management• Cost Management• Catalyst Biopharmaceuticals

1981

Waltham, MA

www.amagpharma.com

800

3

$650M

• Countries:

• Industry:

• Founded:

• Headquarters:

• Website:

• Employees:

• Revenue:

With the move to Oracle Cloud, AMAG has realized vastly improved Financial processes and efficiencies in reporting. They have replaced previously paper riddled Financial processes with a highly automated and fully integrated suite of Oracle Cloud Applications. This is allowing them to now focus on more strategic ERP and future Technology initiatives. The Oracle ERP Cloud solution is a critical step in their Digital Transformation.

Company OverviewAMAG is a biopharmaceutical company focused on bringing therapeutics to market that provide clear benefits and help improve people’s lives. Headquartered in Waltham, Massachusetts, AMAG’s products support the health of patients in the areas of maternal health, anemia management and cancer supportive care. Through CBR®, we also help families to preserve newborn stem cells, which are used today in transplant medicine for certain cancers and blood, immune and metabolic disorders.

KBACE Solution

Solution Benefit


Digital Transformation

© 2017 Cognizant

Digital Transformation

13

© 2017 Cognizant

Digital Transformation - Problem Statement

• Supporting and Maintaining Legacy disparate ERP systems

• Multi-year time and materials contracts locking you in to working with 1 vendor

• Difficult to budget

• Enhancements take days or weeks to complete

• New functionality is released infrequently

• Patching and upgrades take teams months to regression test

• IT Teams containing numerous DBAs

• High concentration on custom integrations

Oracle Cloud Transformation

14

© 2017 Cognizant

Digital Transformation – Key Factors

• Digital transformation is truly dependent on a partnership between the IT Organization and the Business Organization

• IT should no longer be just another office providing services to support infrastructure and applications

• The role of IT must shift from a centralized support function of the past to enabling the business to focus on strategy and core competencies while being responsible for helping drive innovation

• Businesses shouldn’t just focus on the steps of going paperless, moving to the cloud and leveraging web apps. They must focus on a holistic digital transformation approach that encompasses all of these items while aligning on core strategies


15

© 2017 Cognizant


The purpose of formulating a Cloud Transformation Strategy is to develop the overarching approach for how an organization successfully transitions from its current state to the desired future state. A comprehensive Cloud Transformation Assessment will evaluate your organization’s unique requirements for transformational activities across the following work streams:

Formulating the Cloud Transformation Strategy

16

© 2017 Cognizant


The Cloud Transformation Strategy is an interconnected grouping of

work steams that clarify:

What needs to be done, Why it needs to be done,

Who will do it, When it will be done,

…and the expected outcome

A Managed, Deliberate, Strategically Implemented Transformation

17


AMAG’s Transformation

© 2017 Cognizant

Digital Transformation - Executive Summary

AMAG realized the evolution of its cloud strategy must shift from simply moving to a more digital structure, to a full Oracle Cloud transformation.

The business needed to realign its vision from addressing isolated needs to enabling a next generation platform across Finance, Procurement and SCM. This would remove the burden of maintenance on their infrastructure and applications and allow them to focus on pursuing strategic goals.

We will highlight the keys to the successful partnership between KBACE and AMAG Pharma and focus on a journey that grew from initial strategy, to implementation, to maintaining optimized systems and processes in an evolving business environment.

Why Shift?

19

© 2017 Cognizant

Digital Transformation - Value Proposition

20

• Oracle’s Cloud and other technology offerings can play a critical role in digital transformation

• AMAG is aggressively moving towards an end-end cloud migration that will significantly reduce costs, enable further employee collaboration and align the IT and Business sides of the organization

• The shift to a cloud centric infrastructure will remove the burden of maintenance and administration and allow AMAG to focus on strategic goals

• Reallocating resourcing to strategic initiatives


© 2017 Cognizant

Digital Cloud Transformation - AMAG’s Business Drivers

21

• Focus company wide on core competencies and strategic values

• Leverage Modern Best Practices

• Enable Strategic Planning

• Consolidate Applications, Reduce Duplicate Efforts

• Enhance reporting and analyzing capabilities

• Improve and enhance operational efficiencies

• Adhere to clients data security

AMAG’s Business Drivers


Oracle Cloud Footprint - High Level Scope

ERP SCM

General Ledger

ProcurementSelf-Service PO

Fixed Assets

Account Payable

CashManagement

Inventory

Cost Management

Reporting

OTBI

BIP

FRS

Smart View


Integration and Conversion High Level ScopeIntegration:

• Positive Pay, ACH , BAI2 and check format for one (1) US Bank

Data Migration and Conversions:

• KBACE provided accelerator templates

• Current snapshot of supplier master from source system

• Supplier Master – Over 1,600 suppliers using FBDI template, data will be scrubbed and provided to KBACE for upload as per FBDI template

• Converted Supplier Bank Accounts for ACH payments, Banks and Branch hierarchy

• Open Invoices, PO’s and PR’s – There won’t be any open on go-live date

• Employee conversion needed for POs – five hundred (700) approximately

• AMAG will manually enter fixed assets, approximately thirty (30) assets

• Two (2) year financial data loaded by AMAG and KBACE

• Integration with ADP through Cloud Central Integration to eliminate dual maintenance


Digital Transformation - Timeline

© 2017 Cognizant

Digital Transformation - Methodology

25

ACCELERATE PLAN DESIGN CONFIGURE DEPLOY

Activ

ities

Governance & Infrastructure Planning

Business Requirements and Design Workshops

Transformation to-be Process Design

Exceptions and Gap List

Validate Project Goals, Objectives, and Scope

Define Timeline, Key Milestones, and Build Project Plan

Conduct Kick-off Schedule Workshops Distribute Requirement

Questionnaires

Execute Setup Wizards Complete Requirement

Questionnaires Familiarization and Design

Workshops Conduct Integration and

Data Workshops Extract Legacy Data Complete Application

Templates

Build Integrations Document Test Scenarios Configure Pilot Environment Execute Sample Conversion Create Test Scripts Identify Issues and

Reconfigure

End-User training Configure Production

Environment Validate Operational

Readiness Execute Final Conversion /

Start HBL Begin System Use Prepare for Production

Support

Deliv

erab

les

Requirements Fit-Gap Draft Enterprise/COA Design Interface Inventory Conversion Requirements Reporting Overview Roadmap

Project Plan Requirements & Fit-Gap Document

Technical Object Design

Configuration Document Pilot Test Scripts

Production Cutover Checklist

System Review Prototype 1 Workshops Pilot Integrated Test UAT Acceptance Test

Training and Knowledge Transfer

Project Governance / Change Management


Cloud Central Digital Transformation

© 2017 Cognizant

• Personalized Support Tiers

• Proactive Approach

• Functional and Technical Assurance

• On Demand Training Content

• Updated For Each Release

• Over 700 ERP and HCM Topics

• Competitive Subscription Based Models• Cloud Community Focused• Spans all of Oracle’s HCM, ERP and CX Clouds

• Industry leading support• Allows for Scalability and Growth• Platinum Level Partner for all Oracle Cloud Needs

• Pre-built, best of breed reports

• Quarterly Releases

• No Configuration Required

• Automation between cloud systems

• No Developers Required

• 24/7 support

Support Reporting

Education Integration

27

© 2017 Cognizant

Cloud Central SM

Project Interaction

Cloud Central is a set of cloud based products used for all KBACE implementations to make each project successful. Use these products to your advantage.• Cloud Central Education – A set of interactive training courses allows the project team to view the application before it is configured and learn

about all modules being implemented.• Cloud Central Reporting – A set of pre-built reports to supplement business requirements and assist during data conversion.• Cloud Central Support – Functional and technical support post-go live.• Cloud Central Integration – A solution to move data between Oracle cloud and other internal/external systems

User Acceptance PilotWorkshops

Design DeployPlanGo LiveKickoff

Configure

Integration

Reporting

Education

Support

28


Benefits, Lessons Learned and Next Steps


Digital Transformation – Key Success Factors

• Organization buy in and top down strategy driven by the management team

• Cohesive partnership and proactive work efforts to resolve issues

• Two in a box project management methodology

• AMAG’s willingness to shift to a leading practices model across their organization driven by the cloud

• Training plan adopted and initiated early in the project and throughout the implementation, including train the trainer, Catalyst and Guided Learning


Digital Transformation - Solution Benefits

• With the move to Oracle Cloud, AMAG has realized vastly improved Financial processes and efficiencies in reporting

• They have replaced previously paper riddled Financial processes with a highly automated and fully integrated suite of Oracle Cloud Applications

• Allows them to now focus on more strategic ERP and future Technology initiatives

• AMAG’s reporting capabilities and visibility into critical data and metrics has increased substantially with the Oracle Cloud Reporting and Analytics tools.

• The Oracle ERP Cloud solution provides a scalable platform that aligns with AMAG’s goals of organic growth as well as growth through acquisitions and the implementation is a critical step in their Digital Transformation


Digital Transformation - Lessons Learned

• Hands On the System Early and Often: It is critical to get not only the subject matter experts, but also the end users comfortable and familiar with the applications as early as possible in the project. The Catalyst tool that AMAG leveraged enabled them to gain familiarity from day 1 with the applications. There is a significant learning curve and the more time spent with the applications, the easier it is to understand the design decisions that are being made.

• Address Reporting Early in the Project: Reporting is one of the key takeaways and one of the huge advantages of the move to the cloud. Addressing reporting needs early allows for not only a proper COA design, but also prepares the team to have the day 1 reports necessary for business.

• Approval Hierarchies Need to be Structured to Allow for Growth and Changes: Flexibility in approval hierarchies is critical to allow ease of changes as your organization changes.


Digital Transformation – Next Steps

• Continue the excellent partnership between AMAG and KBACE with managed services support for the AMAG applications footprint

• New implementation of additional applications starting with Supplier Portal and investigating the order to cash cycle

• Potentially integrate and implement additional AMAG entities including CBR into the Oracle Cloud solution

• Identify other opportunities to optimize AMAG’s financial operations and assist with their digital transformation across their IT and Financial organizations


Join our leadership at our Digital Innovations Center @ JilliansRequest a meeting now at http://cogniz.at/oow17

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San Francisco CA 94103415.369.6100

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© 2017 Cognizant

Noel [email protected]

Tariq [email protected]

Thank You

mailto:[email protected]

mailto:[email protected]

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