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Page 1: Week 1 Video 1 · THEATRICAL METAPHOR: AN INTEGRATIVE PERSPECTIVE Good metaphor as service delivery is a series of events that custorners experience as a performance Service facilities

Week 1 Video 1

Page 2: Week 1 Video 1 · THEATRICAL METAPHOR: AN INTEGRATIVE PERSPECTIVE Good metaphor as service delivery is a series of events that custorners experience as a performance Service facilities
Page 3: Week 1 Video 1 · THEATRICAL METAPHOR: AN INTEGRATIVE PERSPECTIVE Good metaphor as service delivery is a series of events that custorners experience as a performance Service facilities
Page 4: Week 1 Video 1 · THEATRICAL METAPHOR: AN INTEGRATIVE PERSPECTIVE Good metaphor as service delivery is a series of events that custorners experience as a performance Service facilities
Page 5: Week 1 Video 1 · THEATRICAL METAPHOR: AN INTEGRATIVE PERSPECTIVE Good metaphor as service delivery is a series of events that custorners experience as a performance Service facilities
Page 6: Week 1 Video 1 · THEATRICAL METAPHOR: AN INTEGRATIVE PERSPECTIVE Good metaphor as service delivery is a series of events that custorners experience as a performance Service facilities

Week 1 Video 2

Page 7: Week 1 Video 1 · THEATRICAL METAPHOR: AN INTEGRATIVE PERSPECTIVE Good metaphor as service delivery is a series of events that custorners experience as a performance Service facilities
Page 8: Week 1 Video 1 · THEATRICAL METAPHOR: AN INTEGRATIVE PERSPECTIVE Good metaphor as service delivery is a series of events that custorners experience as a performance Service facilities
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Week 1 Video 3

Page 12: Week 1 Video 1 · THEATRICAL METAPHOR: AN INTEGRATIVE PERSPECTIVE Good metaphor as service delivery is a series of events that custorners experience as a performance Service facilities
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Week 1 Video 4

Page 15: Week 1 Video 1 · THEATRICAL METAPHOR: AN INTEGRATIVE PERSPECTIVE Good metaphor as service delivery is a series of events that custorners experience as a performance Service facilities
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Week 1 Video 5

Page 20: Week 1 Video 1 · THEATRICAL METAPHOR: AN INTEGRATIVE PERSPECTIVE Good metaphor as service delivery is a series of events that custorners experience as a performance Service facilities
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Week 1 Video 6

Page 25: Week 1 Video 1 · THEATRICAL METAPHOR: AN INTEGRATIVE PERSPECTIVE Good metaphor as service delivery is a series of events that custorners experience as a performance Service facilities
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