Mexico CityGovernment as a Service Citizen-Oriented Approach

May, 2015

Mexico City Context

Area: 1,485 km²Population: 8 million peopleDelegations: 16

Procedures perfomed in 2014:12,175,885

Mexico City Context

Planning Framework

OA2. Planning, Evaluation and Budget Based on

Results OA 3. Proper use of ICT

Axis 5. Effectiveness , Accountability and Combating Corruption

Transversal Approach :Innovation, Science and Technology

Organic LawRules of

procedure

Innovation Agenda

Digital AgendaRegulatory

Improvement Agenda

Mexico City Agendas

e-Government +

Open Goverment Initiatives

• IT infrastructure • Process automation• Improvement areas

• Education• Justice• Finances• Health

• Mobility

•Gathering of innovation and modernization projects•Project evaluation• Best practices replications•Generating a knowledge base of lessons learned •Promote a culture of innovation•Promote citizen participation and collaboration

• Normative support for initiatives• Stakeholders responsabilities definition• Administrative simplification

Initiatives of Mexico City

Case 1

•Strategy for government procedures as an e-government initiative

Case 2

•Open government strategy for Mexico City

Case 3

•Government as a service – unique app for the Mexico City government

CASE 1: Strategy for Government Procedures as an e-Government Initiative

How citizen obtain information about procedures?

≠ ≠•Different names of procedures for each source•Not the same number of requirements•Outdated information

Causes confusion and uncertainty to the citizen

CASE 1: Strategy for Government Procedures as an e-Government Initiative

•Proces Mapping

•Identification of opportunity areas

Organizational diagnostics for government agencies

•Compliance with regulations

• Procedures reduction

Regulatory improvement and administrative simplification

•Procedures Standardization

• Requirements validation

•Unique Data Base for procedures

Electronic record of procedures

•Publication of validated procedures

•Usable and responsive web system

•Transparency and legal certainty

Citizen-oriented web system

•Online payment

•Transactional procedures

•Unique citizen registry

Procedures automation

How can we provide legal certainty and reliable procedures information to citizens?

Supported by the e-Goverment Law

Life cycle to improve and publish procedures

(BPMN)

CASE 1: Strategy for Government Procedures as an e-Government Initiative

• Standardized, comprehensive and detailed information of each procedure and service

•Search engine for procedures and services with partial coincidence of the name and keywords

•Procedures and services classified by topic

•Access from mobile devices and personal computers

•Geo-referencing of service areas

•Access to the web site for reporting corruption

•Citizen feedback

How open data is published in Mexico City?

• Some agencies do not know the type of data generated in other agencies• Not all the valuable data are available, sometimes because the agencies do not know the value of the data they have• Each agency complies with regulations but not always in a standard way

CASE 2: Open Government Strategy for Mexico City

CASE 2: Open Government Strategy for Mexico City

Open Government Law

Colaboration L5

Participation L3 y L4

Transparency L1 y L2

e-Government effort

Lvl 5 - Optimizing

Lvl4 - Measured

Lvl3 - Defined

Lvl2 - Repeatable

Lvl1 - Initial

-

+

Open Government Working GroupOpen Government

Maturity Model

CASE 3: Government As a Service – Unique App for the Mexico City Government

• Project led by government to materialize the open data efforts and generate valuable products for citizenship• It strengthens the concept of government as a service consolidating in a single application the different valuable services that the government can offer and deliver to citizens.• Definition of rules, restrictions and policies for the development and publication of government mobile applications• Feedback from citizens and continuous improvement of mobile applications

Unique APP

AIR CAR TAXI

POLICE COMPLAINTS ¿?

Customizable by user preferences

Improving City Management through Data and Analytics - Webinar Reflection

The large population of Mexico City makes it convenient and necessary to use Big Data schemes for data collection and analysis.

Some areas of opportunity considering the context of Mexico City are:

•Service evaluation and identification of issues by region• Transport• Security• Health• Education

• Identification and validation of optimal routes for taxis and buses• Service response models• Dashboards for analysis and decision making

Major constraints:• Infrastructure• Technology adoption