Welcome and Overview

Breakthrough Series CollaborativeLearning Session 3

Charleston Place HotelCharleston, SC

April 22-24, 2003

Let’s Look Back…

Learning Session 1September 2002

Tempe, AZ

Learning Session 1 Agenda Topics

• Storyboard Presentations by Collaborative Teams

• True Tales of Artful Work-Dick Richards• Maximizing Medicaid and SCHIP Enrollment

and Retention in the Current Environment-Cheryl Camillo

• Writing for Your Customer-Penny Lane• Change Package-Laura Heller• Improvement Model, Aims, Measures and

Changes- Ron Moen

Tempe, Arizona

September 4-6,

2002

Learning Session 2Agenda Topics

• Storyboards Presentations - Collaborative Teams• Maximizing Enrollment in Medicaid and SCHIP - Vicki

Grant• CMS Update and Dialogue - Cheryl Camillo• Louisiana: Improving Work Processes at the Local

Level - Ruth Kennedy• Open Access Model - Harry Pigman• Improving Applications and Notices - Penny Lane• Testing and Implementing Change - Ron Moen• Our Core Measures - Vicki Grant• Spread - Ron Moen

New Orleans, LA

November 13-15,

2002

Learning Session 3

Objectives

1.Celebrate achievements2.Share what has been learned3. Learn more4. Plan for future work

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