Welcome BackSuper Users!

October 29-31, 2012

Agenda

• Welcome and Overview• Just In Time Training

- Downtime procedures- Inter-facility transfers

Benefits of Cone HealthLink

Improves the quality of care we deliver to our patients- Patient safety and outcomes- Patient and clinical staff communications

- Accessibility to quality information at the point of care

Expectations

• Be a Cone HealthLink champion

• Share with your teammates

• Be present and engaged

Tracking Your Super User Time8-hours this week (2 hours for JIT, rest practicing and reading)Beginning November 4, full time for two weeks (Nov 4-18)Then, half-time per week for two weeks (Nov 19 – Dec 2), depending on your particular director / hospital

*****Everyone should track their hours in Kronos****

• Cost Center for non-exempt (hourly): 50765• Cost Center for exempt (salaried): your normal cost center

What does go-live look like?

You are the front-line of support!You are not alone:

•Press F1•Read the manual•Check out our Tips & Tricks•Read through our Workflow Bulletins•Seek out someone wearing a black lanyard •Find your Zone Leader•Call 832-LINK (832-5465)

CHLSuper User

Issue Resolution (Lanyards)Red Lanyard = Super User

1st line of support• Promotes ownership• Initial focus on workflows

Red Lanyard = Super User 1st line of support• Promotes ownership• Initial focus on workflows

Black Lanyard = Trainers, contractors, and Epic resources2nd line of support• Can assist with workflow/training• Should know if system is incorrect

Black Lanyard = Trainers, contractors, and Epic resources2nd line of support• Can assist with workflow/training• Should know if system is incorrect

Overview of Go-Live

• Overall Command Center Structure

• Communication

• Managing Issues

Command Center Structure

Purpose:

•To provide comprehensive support to end users during go-live

•A point of coordination for go-live activities and communication

Command Centers

Incident Command Center (White Box)Address escalated operational issues from the sites related to the go-liveAct as ‘eyes and ears’ for Operations; coordinate responses with ITApprove and send out daily communicationsDaily 2:00pm conference call with all Operations Command Centers

Operations Command Center (Hospitals)Resolve application issuesEscalate urgent issues to appropriate team and Cone HealthLink leadershipEnsure correct resources are engaged in problem resolutionsDaily noon conference call with hospital’s Zone Leaders to discuss and escalate issues

Remember the 3 R’s

•Respond as needed•Rely on your team•Relax – you’re going to do a great job!

Just in Time Materials &Application Questions

Be present!Thanks for your service.