welcome dan costigan communications manager shawn bakker psychologist
TRANSCRIPT
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Welcome
Dan CostiganCommunications Manager
Shawn BakkerPsychologist
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Decision Making
• It’s complex
• People decisions are very complex
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Your Fast Thinking Mind
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Your Slow Thinking Mind
17 x 24
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Your Slow Thinking Mind
17 x 24
141?
13,509?
568?
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Your Slow Thinking Mind
17 x 24 = 408
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Two Systems
System 1
•Fast, operates
automatically
•Little or no effort
•No sense of voluntary
control
System 2
• Slow, effortful mental
activity
• We choose to use it
• It requires concentration
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System 1
• Creates general impressions, intuitions, intentions and
feelings
• Provides accurate review of familiar situations
• Initial reactions to challenges are swift and generally
appropriate
• Cannot be turned off
• Prone to systematic errors
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System 1
National
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A simple example
A bat and ball cost $1.10.
The bat costs one dollar more than the ball.
How much does the ball cost?
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Another example
How many animals of each kind did Moses
take into the ark?
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Bernieri Experiment
You can find our example video at
http://www.youtube.com/watch?v=_7d71eDZAYY
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Your Intuitive Mind
• Our minds use many strategies to simplify complex
information
• Problems arise when we misapply or overuse
generally sensible strategies
• We can judge too quickly
• We jump to conclusions
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Self-fulfilling Prophecy
• Our expectations evoke behaviours that confirm our
expectations.
• Belief creates reality.
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WYSIATIWhat You See Is All There Is• Will Emma be a good nurse? She is kind and
compassionate ...
•“Given a thimbleful of facts we rush to make
generalizations as large as a tub.” Gordon Allport
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Tips
• Recognize that System 1 is happy to make a decision
based on the available information
• Ask yourself – “What do I need to know to make an
effective decision?”– Seek additional information
– Be curious
– Dig Deeper
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Halo Effect
• Sherri: intelligent, industrious, impulsive, critical,
stubborn, envious
•Dallas: envious, stubborn, critical, impulsive,
industrious, intelligent
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Tips
• Recognize that sequence matters.
• What you see or hear first can impact your evaluation
of what follows.
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Confirmation Bias
• We only look for information that verifies and
supports our beliefs.
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Tips
• Rule of Science: We can best test our hypothesis by
trying to refute it.
•Make an effort to convince yourself of a contradictory
point of view
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Moving Forward: Making Effective decisions
• Engaging System 2
• Effort + Discipline
• Structures and Strategies
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Moving Forward:Assessments & Interviews
• Provide some structure for making decisions
• Standardized
• Unbiased
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Moving Forward:
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Moving Forward:Key Steps
• Select Key Characteristics Required for Success
• Weight these characteristics before you
interview/assess
• Develop a rating scale
• Don’t jump around
• Score characteristics independently
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Final Tips
• Test your intuitions
• Beware assumptions
• Down play dogmatic statements
• Have a lack of faith in your abilities
• Seek feedback on the accuracy of your judgments
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The danger of the persuasive story
“Testimonials are more compelling than mountains of
facts and figures; as mountains of facts and figures in
social psychology compellingly demonstrate.”
Mark Snyder
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Conclusion
• Making people decisions is always going to be
challenging
• Effective decisions require effort and concentration
• System 1 is great at getting you through the day
• The more you engage System 2, the better decisions
you will make
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Thank You
Thank you everyone for attending our webinar.
• Shawn Bakker [email protected]
1-800-661-5158 ext 238
• Dan Costigan [email protected]
1-800-661-5158 ext 245