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Karen AndazolaSenior Field Operations SpecialistPlanetree Global [email protected]

Lorena BedoyaField Operations SpecialistPlanetree Global [email protected]

Carla Behr Quality, Accreditation and Surveillance ManagerPlanetree [email protected]

Kathy BenedettoFinance Planetree Global [email protected]

Marita Nabben-BossersDirectorPlanetree [email protected]

Marie-Michèle BrodeurConsultation Services SpecialistPlanetree Quebec [email protected]

Randy CarterSenior Vice PresidentPlanetree Global [email protected]

Diego CevallosDirector of Communications Planetree América [email protected]

Christy DaviesDesignation CoordinatorPlanetree Global [email protected]

Rita de Cassia GrottoManager of Customer Service of the Israel Institute of Education and ResearchPlanetree [email protected]

Cathy DesautelsPlanetree Experience AdvisorPlanetree Global [email protected]

Lisa A. DonnarummaChief Creative OfficerPlanetree Global [email protected]

Lucie DumasPresident and CEOPlanetree Quebec Networkldumas@[email protected]

Susan FramptonPresidentPlanetree Global [email protected]

Claudia GarciaExecutive Director - Care Practice, Quality and SafetyPlanetree [email protected]

WelcomeOn behalf of our Planetree team we are pleased to welcome you

to Chicago for the 2016 Planetree International Conference on Patient-Centered Care. We thank you for sharing your expertise,

enthusiasm and generosity of spirit, and wish everyone an extraordinary experience here in Chicago.

2 W W W . P L A N E T R E E . O R G

Sara GuastelloDirector of Knowledge ManagementPlanetree Global [email protected]

Jill HarrisonPlanetree Experience AdvisorPlanetree Global [email protected]

Juliana HissamuraAnalystPlanetree [email protected]

Karin JaySenior Director of International Business DevelopmentPlanetree Global [email protected]

Cindy JecuscoInternational Relations and Contract ManagementPlanetree Global [email protected]

Jim KinseyDirector Planetree Member ExperiencePlanetree Global [email protected]

Bernie ListonProgram ManagerPlanetree Global [email protected]

Alan ManningExecutive Vice PresidentPlanetree Global [email protected]

Louis Ter MeerDirector of Innovation and Development Planetree América [email protected]

Marij NaardlingConsultant and TrainerPlanetree [email protected]

Dominique PaquetteConsultation Services Specialist Planetree Quebec Network [email protected]

Francois PellerinConsultation Services Specialist Planetree Quebec [email protected]

Maria Lucia Teixeira RamosAssessor Instituto Israelita de Consultoria e Gestão Planetree [email protected]

Marcel SnjidersBoard MemberPlanetree [email protected]

Anne SnjidersServices and ConsultantPlanetree [email protected]

Cristina SoroceanuOperation DirectorPlanetree Quebec [email protected]

Etel VeringaGeneral Director Planetree América [email protected]

Tracy WalshPlanetree Experience AdvisorPlanetree Global [email protected]

Dorothea WildPresident Planetree [email protected]

Catherine Wilhelmy CommunicationPlanetree Quebec [email protected]

W W W . P L A N E T R E E . O R G 3


S P O N S O R E D B Y

BenefitsFull conference descriptions and

information at your fingertips•

Use the search capability to find people with similar interests and

backgrounds•

Post directly to your social media networks

•Download the Planetree app

by typing in “Planetree” on your mobile device

(OS and Android) from the storesStart networking and accessing

the content!

Wi-FiNetwork: Planetree

Password: NYP

The Planetree APP

#Planetree16


Accreditation StatementThis activity has been planned and imple-mented in accordance with the accreditation requirements and policies of the Accreditation Council for Continuing Medical Education (ACCME) through the joint providership of Carolinas HealthCare System/Charlotte AHEC and Planetree. Carolinas HealthCare System/Charlotte AHEC is accredited by the ACCME to provide continuing medical education for physicians.

Credit StatementCarolinas HealthCare System/Charlotte AHEC designates this Live Activity for a maximum of 13.0 AMA PRA Category 1 Credit(s)™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.

Provider approved by The California Board of Registered Nursing, Provider Number: CEP 13991 Possible CEU credits for nurses: 18.75

This program is Approved by the National Association of Social Workers (Approval # 886713368-8070) for 14.5 continuing education contact hours.”

Educational CreditsEducational credits for attending sessions are available

through the California Board of Nursing and Charlotte AHEC


Planetree Giveaway!

1. Visit each participating exhibitor in the Innovation Town Hall, 5th Floor - Exhibit Hall

2. Collect a raffle ticket at each booth

3. Complete your portion of the ticket and place it in the raffle bin at regis-tration by Tuesday, November 1st at 3PM

4. Winners will be announced at the Sponsor Appreciation Reception, 5:00 PM in the Innovation Town Hall in the Tarkett Booth

Innovation Town Hall HoursMonday, October 31st 7:45 AM – 6:15 PM

Tuesday, November 1st

7:45 AM – 5:30 PM


• Jenny LaBaw – Moving Mountains Together: A Call To Action

• Danielle Cosgrove – Conscious Coupling: Co-ordinated Healthcare Is Not A Coincidence

• Dr. Vikram Patel – Mental Health for all by Involving all

• Alex Sheen – because I said I would

• Dr. David Agus – The Lucky Years

• A Conversation with the Chief Experience Officer – An interactive panel session that includes participation from the audience

• Nancy E. Frates – A Family’s Journey of Love, Inspiration and Historic Global Movement

Keynotes Include

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“Moving Mountains: A Call to Action”

~ Jenny LaBaw, CrossFit Games Competitor and Fitness Coach. She also lives with Epilepsy.

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“At the end of the day, no one deserves to be or to feel invisible. We are all in this together, and we are all fighting like hell so that we may move from stigma to strength for support.”

~ Danielle Cosgrove, e Patient Scholar and Human Rights Advocate. She also lives with Chronic Pain.

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“If you should speak to anyone affected by a mental illness, the chances are that you will hear stories of hidden suffer-ing, shame, and discrimination in nearly every sector”

~ Dr. Vikram Patel, Professor and Psychiatrist

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“ We make and keep promises to end suffering, establish peace and build happiness. Our mission is to strengthen humanity’s will”

~ Alex Sheen, Founder, social movement “because I said I would”

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“There’s no question that the mind-body connection is real, even if we can’t quantify it. Hope is one of the greatest weapons we have to fight disease.”

~ Dr. David Agus, One of the world’s leading cancer doctors and pioneering biomedical researchers

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“If you ever come across a situation that you see as so unacceptable, I want you to dig down as deep as you can and find your best “Mother Bear” and go after it.”

~ Nancy E. Frates, Mother, ALS Advocate and Creator of the Ice Bucket Challenge

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Lynn Skoczelas

Rick Evans

Todd DunnLisa Allen, Ph.D.

Maria Hale

A Conversation with the Chief Experience OfficerIn this interactive 60-minute

panel discussion we’ll hear from

Chief Experience Officers from

several leading healthcare

systems in the US as they

address practical challenges

in defining, executing and

measuring proven strategies

to optimize meaningful patient

and family involvement.

PANEL MEMBERS:Lisa Allen, Ph.D., Chief Patient Experience Officer – Johns Hopkins Medicine

Rick Evans, Senior Vice President and Chief Experience Officer – New York-Presbyterian

Todd Dunn, Director of Innovation – Intermountain Healthcare

Lynn Skoczelas, Chief Experience Officer – Sharp HealthCare

Host: Maria Hale, Vice President, Patient Advocacy and Service Excellence - Northern Westchester Hospital


#Planetree16MONDAY, OCTOBER 31st

REGISTRATION7:30 AM -4:00 PMLocation: 7th Floor

CONTINENTAL BREAKFAST7:45 AM – 9:00 AMLocation: 5th Floor – Exhibit Hall

INNOVATION TOWN HALL7:45 AM – 6:15 PMLocation: 5th Floor – Exhibit Hall

WELCOME AND INTRODUCTION TO CLINICIAN TRACK8:00 AM – 8:30 AM Location: 6th Floor – Great AmericaPresenter(s):Steven Horowitz MD, Medical Director, Planetree and Cardi-ac Care Services-Stamford Hospital

BREAKOUT SESSIONSESSION ONE9:00 AM – 9:30 AM

INNOVATION TRACKUniversity of Chicago: Center for Care and Discovery Inpatient Unit Build-outLocation: 5th Floor - Denver, Houston, Kansas CityPresenter(s): Robert F. Sharrow, AIA, ACHA, EDAC – Albert Kahn Associates, Inc.(.5 CEU Credits)

CLINICIAN TRACKPlanetree 101 for Rotating Clinicians, Residents and Medical StudentsLocation: 6th Floor - Great America Presenter(s): Maria De Pena-Nowak, MD Clinical Assistant Professor of Psychiatry – Weill Cornell Medicine New

York Presbyterian Hospital-Westchester Division(.5 CME Credits )

STAFF ENGAGEMENT TRACKFauquier Health Retreat: Empowering Employees to Reimagine What Is PossibleLocation: 6th Floor- Indiana, Iowa, Michigan, MI Presenter(s): Claudia Dornin, MBA, SPHR, Organizational Development Program Manager; Amy Powers, MSN, RNC, Planetree Program Manager – Fauquier Health(.5 CEU Credits)

PATIENT VOICE TRACKEngaging through Stories and Perspectives: Patient and Family Experience PartnersLocation: 6th Floor- Lincolnshire Presenter(s): Kim Brown, Assistant Director, Patient Experience; Stephanie Guiler, Project Manager, Patient Experience – Florida Hospital(.5 CEU Credits)

EXPERIENTIAL SESSIONFrontline Staff - Overwhelmed and OverworkedLocation: 5th Floor - Los Angeles, Miami, Scottsdale Presenter(s): Terri Bolotin, M.Div; MS OD; Director of Spiritual Care; Nancy Scercy, MHA, BSN, RN, NE-BC, Nurse Manager – Carolinas Medical Center – Mercy(.5 CEU Credits)



NURSING AND QUALITY TRACKImplementing a Care Partner Program: The Epitome of Family EngagementLocation: 7th Floor - Salon II, III Presenter(s): – Cathy Desautels, RN, Senior Experience Advisor – Planetree(.5 CEU Credits)

Five Common Reasons People Don’t LeadLocation: 7th Floor - Salon IPresenter(s): Jim Kinsey, Director of Member Experience – Planetree(.5 CEU Credits)

Conducting a Health Literacy AssessmentLocation: 6th Floor -Northwestern, Ohio, Purdue, WIPresenter(s): Heidi Solheim, Director of Community Relations – Waverly Health Center(.5 CEU Credits)

BREAKOUT SESSIONSESSION TWO9:45 AM – 10:15 AM

INNOVATION TRACKReducing Stress in a Hospital Setting: Best Practices for Employees and Patients Location: 5th Floor - Denver, Houston, Kansas CityPresenter(s): Jim Porter, President of Stress Stop(.5 CEU Credits)

CLINICIAN TRACKPhysician Planetree Project: What Matters to MeLocation: 6th Floor - Great AmericaPresenter(s): Dr. Karen Hansberger, Sr VP Medical Affairs, MD; Robiely Kum-alae RN, Nurse Manager Med/Surg; Laura Vilchez, Coordinator of Customer Loyalty & Organizational Performance – White Memorial Medical Center(.5 CME Credits )

STAFF ENGAGEMENT TRACKA Little Thanks Goes A Long Way…Location: 6th Floor- Indiana, Iowa, Michigan, MIPresenter(s): Anne Beauchamp, CEO; Melissa Delaney, Head of rehabilitation / Planetree Coordinator – Villa Medica Rehabilitation Hospital(.5 CEU Credits)

PATIENT VOICE TRACKHaving Their Own Patient and Family ExperienceLocation: 6th Floor- LincolnshirePresenter(s): Rebecca White, RN, Patient Family Member; Margaret (Maggie) Lampe, Assistant Director for Guest Services – Texas Children’s Hospital(.5 CEU Credits)

Patient Experience Initiatives at Payne Whitney ManhattanLocation: 5th Floor - Los Angeles, Miami, ScottsdalePresenter(s): Christopher Major, DAT, LCAT, ATR-BC, MBT-CP, Psychosocial Therapist – New York Presbyterian - Payne Whitney Clinic(.5 CEU Credits)



NURSING AND QUALITY TRACKStaff Engagement in Patient SafetyLocation: 7th Floor - Salon II, IIIPresenter(s):Patricia Magdaluyo, MSN, RN, AGCNS-BC, OCN– Sharp Memorial Hospital(.5 CEU Credits)

Spiritual Care Best PracticeLocation: 7th Floor - Salon IPresenter(s):Donald Dahlheimer, M.Div., LCSW, LMFT; Curt Baxter, BA, M.Div., THM, D.Min. – Elmhurst Hospital(.5 CEU Credits)

Top Five Factors for Critical Access Hospital SuccessLocation: 6th Floor -Northwestern, Ohio, Purdue, WI Presenter(s): Michael Killian, Project Executive – Hammes Company(.5 CEU Credits)

BREAKOUT SESSION SESSION THREE10:30 AM - 11:00 AM

INNOVATION TRACKCreating an Interconnected Ambulatory Environment: Implementing Innovative Cost-Effective Patient-Centered DesignLocation: 5th Floor - Denver, Houston, Kansas CityPresenter(s): Tracy Caisse, AIA, Asso-ciate, Healthcare Architect; Karrie Frasca-Beaulieu, IIDA, Senior Associate, Healthcare Interior Designer – The S/L/A/M Collaborative; Michael Smeriglio, Executive Director of Facilities Man-agement and Construction – Stamford Hospital(.5 CEU Credits)

CLINICIAN TRACKPhysician Self-Awareness and its Impact on the Therapeutic and Collegial Relationships: Reflections and InterventionsLocation: 6th Floor - Great AmericaPresenter(s): Andreas Anastasiou, Ph.D. Associate Professor; George Samoutis, MD, Ph.D. Associate Professor; Alice Araujo, Ph.D. Associate Professor – Uni-versity of Nicosia, Cyprus, International Institute for Compassionate Care(.5 CME Credits)

STAFF ENGAGEMENT TRACKEngagement, Enhancement, and Empowerment: Three Engines for Patient-Centered MomentumLocation: 6th Floor- Indiana, Iowa, Michigan, MIPresenter(s): LaTrisha Lowery-Johnson, MS, Patient Experience Coordinator – Carolinas HealthCare System(.5 CEU Credits)

PATIENT VOICE TRACKPutting Patients To Work: Effectively Engaging Patients and Families in the Hospital and Healthcare Organization ExperienceLocation: 6th Floor- LincolnshirePresenter(s): Betsy M. Cohen, C.R.C., L.R.C., C.C.M., A.B.D.A., Author, Illness To Wellness: Reclaiming Your Life After A Medical Crisis(.5 CEU Credits)

The Benefits of the Empathetics-Planetree PartnershipLocation: 5th Floor - Los Angeles, Miami, ScottsdalePresenter(s): Janeen McCormick, BSN, RN, Director of Business Development – Empathetics, Inc.; Randy Carter, Senior Vice President – Planetree(.5 CEU Credits)



NURSING AND QUALITY TRACKHuman Connections through Team Communications in an ICULocation: 7th Floor - Salon II, IIIPresenter(s): Kimber Bonner, RN, MSN, Director Intensive Care and Neuro- trauma – CHI Health Good Samaritan(.5 CEU Credits)

The Quiet at Night Outcomes AcceleratorLocation: 7th Floor - Salon I Presenter(s): Sara Guastello, Director of Knowledge Management – Planetree; Laura Murphy, BS, LMT, RT(T), Planetree Services Supervisor – Griffin Hospital (.5 CEU Credits)

Getting Everyone to Yes: Open Medical Record for Patient EngagementLocation: 6th Floor -Northwestern, Ohio, Purdue, WI Presenter(s): Caroline Etland, PhD, RN, Director of Education Research and Professional Practice– Sharp Chula Vista Medical Center(.5 CEU Credits)

BREAKOUT SESSIONSESSION FOUR11:15 AM - 11:45 AM

INNOVATION TRACKHealthy Environments for Autism (60 minute session)Location: 5th Floor - Denver, Houston, Kansas CityPresenter(s): Jaques Black, AIA, President -- daSILVA Architects; Cather-ine Lord, PhD, Professor of Psychology in Psychiatry and founding Director of the Center for Autism and the Developing Brain (CADB)

(1 CEU Credits)

CLINICIAN TRACKEnhancing Physician Engagement through Compassion EducationLocation: 6th Floor - Great AmericaPresenter(s): Joseph J. Abularrage, MD, Chair of Pediatrics, NewYork-Presbyterian/Queens(.5 CME Credits)

STAFF ENGAGEMENT TRACKKeeping Employees Engaged by Making Clear the VisionLocation: 6th Floor- Indiana, Iowa, Michigan, MIPresenter(s): Margaret Rogan, RD Planetree Coordinator – Department of Veterans Affairs Medical Center, Northport, NY(.5 CEU Credits)

PATIENT VOICE TRACKA Healing Story of Joe’s Last Year on EarthLocation: 6th Floor- LincolnshirePresenter(s): Barbara Huelat, AAHID, FASID, EDAC, Principal, Huelat Davis (.5 CEU Credits)

EXPERIENTIAL SESSION Healing Circles: Creating a Safe, Intimate Space that Helps Contribute to the Healing ProcessLocation: 5th Floor - Los Angeles, Miami, ScottsdalePresenter(s): Joanie Robidoux, Planetree Coordinator – Donald Berman Maimonides Jewish Eldercare Centre(.5 CEU Credits)



NURSING AND QUALITY TRACKTeaching Patients and Families: “The Real Deal” An Instructional SimulationLocation: 7th Floor - Salon II, IIIPresenter(s): Ms. Wayne Neal, MAT, BSN, RN-BC, FCN; Darcel Jackson, Parent; TjaMeika Davenport, Parent – Children’s National(.5 CEU Credits)

Advance Care Planning: Honoring Healthcare ChoicesLocation: 7th Floor - Salon I Presenter(s): Daun Barrett, RN, Director Community Outreach & Parish Nursing; Diane Betkoski MS RD LNHA, Director of Planetree Program and Services – Griffin Hospital(.5 CEU Credits)

Beyond Designation – The Next Level of Achievement for High Performing OrganizationsLocation: 6th Floor -Northwestern, Ohio, Purdue, WI Presenter(s): Sara Guastello, Director of Knowledge Management – Planetree(.5 CEU Credits)

NETWORKING LUNCH AT INNOVATION TOWN HALL 11:45 AM - 1:15 PMLocation: 5th Floor – Exhibit Hall

LUNCH AND LEARN SESSION 12:15 PM - 1:00 PM

Healthy Environments for Autism (cont’d.)Location: 5th Floor - Denver, Houston, Kansas CityPresenter(s): Jaques Black, AIA, President -- daSILVA Architects; Catherine Lord, PhD, Professor of

Psychology in Psychiatry and founding Director of the Center for Autism and the Developing Brain (CADB)

Planetree 101Location: 6th Floor- Indiana, Iowa, Michigan, MI Presenter(s): Alan Manning, Executive Vice President, Planetree(.75 CEU Credits)

Picture This…Location: 6th Floor- Northwestern, Ohio, Purdue, WIPresenter(s): Doreen Birdsell, Professional World Renown Photographer,Doreen Birdsell Studios(.75 CEU Credits)

BREAKOUT SESSION SESSION FIVE1:15PM -1:45 PM

INNOVATION TRACKThe New Frontier of Medicine Begins HereLocation: 5th Floor - Denver, Houston, Kansas CityPresenter(s):David W. Nations Sr. Certified Trainer, State Director Missouri / Illinois -MedXPrime(.5 CEU Credits)

CLINICIAN TRACKDecreasing CHF/ COPD Readmissions: It is Possible?Location: 6th Floor - Great AmericaPresenter(s):Patricia Degennaro, RN, Nursing Director of the Infusion Center/Wellness Clinic; Frederick A. Browne, MD, Vice President of Medical Affairs; Infusion Center/Wellness Clinic Medical Director; Linda Stochmal RN Infusion Center/Wellness Clinic – Griffin Hospital(.5 CME Credits)



Active Patient Engagement: Patient Financial Treatment to Match Your Quality CareLocation: 6th Floor - Indiana, Iowa, Michigan, MIPresenter(s): John M. Kunysz, Jr., MBA, CPA, FACHE - IntelliHARTx, LLC(.5 CEU Credits)

PATIENT VOICE TRACKChange Led by Consumers: The iCARE ExperienceLocation: 6th Floor- LincolnshirePresenter(s): Sue Hawes , FACN, Senior Director Innovation, Change and Redesign Excellence (iCARE); Brian Amos Patient Experience Improvement Officer; Tania Hobson, Executive Director Allied Health – Children’s Health Queensland Hospital and Health Service(.5 CEU Credits)

Who is Really the “Boss” in a Healthcare Organization for Disabled People?Location: 5th Floor - Los Angeles, Miami, ScottsdalePresenter(s): Ernst van Drumpt, CEO – Elver(.5 CEU Credits)

NURSING AND QUALITY TRACKThe Down and DiRTy on Preparing Patients for Hospital DischargeLocation: 7th Floor - Salon II, IIIPresenter(s): Verna Sitzer, PhD, RN, CNS; Manager Nursing Innovation and Performance Excellence; Dan Marinelli, BSN, RN, CMSRN, ONC; Clinical Lead; Mykal Fernandez, BSN, RN, OCN; Advanced Clinician – Sharp Memorial Hospital(.5 CEU Credits)

EXPERIENTIAL SESSION“Why Do You Do it Like That?” Success-fully Navigating Three Generations in the WorkforceLocation: 7th Floor - Salon I Presenter(s): Alan Manning, Executive Vice President, Planetree(.5 CEU Credits)

Self-Managed Teams to Improve Quality of CareLocation: 6th Floor -Northwestern, Ohio, Purdue, WI Presenter(s): Marita Bossers-Nabben, Director – Planetree Netherlands; Jan Helmond, Director FWG/Progressional People(.5 CEU Credits)

BREAKOUT SESSION SESSION SIX2:00 PM – 2:30 PM

INNOVATION TRACKThe Next Transformation: A Patient-Centric, Value-Based HealthCare ModelLocation: 5th Floor - Denver, Houston, Kansas City Presenter(s) Cindy Murphy, Vice President, Healthcare Strategy and Performance Excellence - Accumen (.5 CEU Credits)



CLINICIAN TRACKNutrigenomics, Epigenetics and the Fu-ture of Integrative Medicine (60 minute session)Location: 6th Floor - Great AmericaPresenter(s): Steven Horowitz, MD, Med-ical Director, Planetree and Integrative Cardiology – Stamford Hospital(1 CME Credits)

STAFF ENGAGEMENT TRACKManagement Overnight Program: Through the Eyes of the PatientLocation: 6th Floor- Indiana, Iowa, Michigan, MI Presenter(s): Darol Bates, BA, MA, Director, Patient Relations and Advo-cacy; Maria Hale, MBA, Vice President, Office of Patient and Family Advocacy – Northern Westchester Hospital(.5 CEU Credits)

PATIENT VOICE TRACKFrom Patient to AdvocateLocation: 6th Floor- Lincolnshire Presenter(s): Joanne Muzzey, RN, MHA, Director of Patient Advocacy and Planetree; Carol Raimondi, RN, Co-Chair Elmhurst Hospital Patient Family Advisory Council – Elmhurst Hospital(.5 CEU Credits)

Humanizing the Data: The Story Behind the NumbersLocation: 5th Floor - Los Angeles, Miami, Scottsdale Presenter(s): Cara Hitt, Planetree Coordinator – Kadlec Regional Medical Center(.5 CEU Credits)

NURSING AND QUALITY TRACKNational University Virtual Nurse Managed ClinicLocation: 7th Floor - Salon II, III Presenter(s): Gloria J. McNeal, PhD, MSN, ACNS-BC, FAAN, Dean School of Health and Human Services – National University(.5 CEU Credits)

Cultural Competency for Health Care Providers: Strengthening Patient Centered CareLocation: 7th Floor - Salon I Presenter(s): Robert DeLauro, MSW, ACSW Labor Management Consultant – Labor Management Project(.5 CEU Credits)

Implementation of Bedside Report: The Epitome of CommunicationLocation: 6th Floor -Northwestern, Ohio, Purdue, WI Presenter(s): Barbara Clark MSN, RN, NE-BC, Nurse Manager – Carolinas Medical Center-Mercy(.5 CEU Credits)

BREAKOUT SESSION SESSION SEVEN2:45 PM -3:15 PM

INNOVATION TRACKThe New Paradigm in HealthcareLocation: 5th Floor - Denver, Houston, Kansas CityPresenter(s): Cynthia Poag Hubbell, Director of Healthcare Strategy & Development North America -Tarkett(.5 CEU Credits)



CLINICIAN TRACKNutrigenomics, Epigenetics and the Future of Integrative Medicine (cont’d)Location: 6th Floor - Great AmericaPresenter(s): Steven Horowitz, MD, Med-ical Director, Planetree and Integrative Cardiology – Stamford Hospital

STAFF ENGAGEMENT TRACKCreating a High Impact Physician GroupLocation: 6th Floor- Indiana, Iowa, Michigan, MI Presenter(s): Ilkay Baylam, PMP, MBA, Manager, Patient Centered Care – Anadolu Medical Center(.5 CEU Credits)

PATIENT VOICE TRACKThe Coronado Get-AwayLocation: 6th Floor- LincolnshirePresenter(s): Nicole D’angelo, Wellness Coordinator; Jennifer Cordova, OTR/L, HLC/Rehab Manager – Sharp Coronado Hospital(.5 CEU Credits)

Enriching Life’s JourneyLocation: 5th Floor - Los Angeles, Miami, Scottsdale Presenter(s): Shelley Shillington, BPE, Director of Operations and Planetree Coordinator; Cindy Donovan, BN Rn, MSA, CEO – Loch Lomond Villa(.5 CEU Credits)

NURSING AND QUALITY TRACKCoordinating Across the Care Continuum by Managing Post Discharge Transitions at HomeLocation: 7th Floor - Salon II, III Presenter(s): Rozina Khimani, RN, RM, BScN, MScN, Nurse Manager; Huma Naz, MD, MBA, Business Manager – Aga Khan University Hospital(.5 CEU Credits)

Homeward Bound: Reducing Re-Admission RatesLocation: 7th Floor - Salon I Presenter(s): Mary Cruz, Community and Multicultural Relations Manager, CPN – Sharp Chula Vista Medical Center(.5 CEU Credits)

Social Workers as Patient Navigators: Evidence Based PracticeLocation: 6th Floor -Northwestern, Ohio, Purdue, WI Presenter(s): Dr. Susan Kosche Vallem, LISW, LPHA III, Board of Trustees Chair – Waverly Health Center(.5 CEU Credits)

BREAKOUT SESSIONSESSION EIGHT3:30 PM – 4:00 PM

INNOVATION TRACKEmpowering Patients & Their Families with Easy to Use Patient and Visitor InformationLocation: 5th Floor - Denver,Houston, Kansas City Presenter(s): Angie Dickerson and Amy Schweer - Guest Communications Corporation(.5 CEU Credits)

CLINICIAN TRACK AND EXPERIENTIAL SESSIONClinical Improv: Whose Line is it Anyway? (60 minute session)Location: 6th Floor - Great AmericaPresenter(s): Nooshig Luz Salvador, MD, Palliative Care Program – Edward-Elmhurst Healthcare(1 CME Credits)



STAFF ENGAGEMENT TRACKMeasure the Performance of your CommunicationsLocation: 6th Floor- Indiana, Iowa, Michigan, MI Presenter(s): Catherine Wilhelmy, Consultation Services Specialist, Planetree Quebec – Planetree Quebec(.5 CEU Credits)

PATIENT VOICE TRACKDefining Patient Engagement: My LessonsLocation: 6th Floor- Lincolnshire Presenter(s): Kevin J. Fowler Kidney Health Initiative, Patient Family Partnership Council, Consultant – Kidney Health Initiative, Patient Family Partnership Council(.5 CEU Credits)

Road to Recovery: The Transformation of Enloe Behavioral HealthLocation: 5th Floor - Los Angeles, Miami, Scottsdale Presenter(s): Elise Rowen-Debord, Manager, Patient Centered Care; Debbie Strukan, Nurse Manager, Enloe Behavioral Health; Jessica Graham, Marketing Assistant – Enloe Medical Center(.5 CEU Credits)

NURSING AND QUALITY TRACKThe Effects of Ageism on the Healthcare ExperienceLocation: 7th Floor - Salon II, III Presenter(s): Jim Kinsey, Director of Member Experience – Planetree(.5 CEU Credits)

Implementing the Planetree Model. What Drives the Process?Location: 7th Floor - Salon I Presenter(s): Christine Laerke Witzke, evaluation consultant – Center for Patient Experience and Evaluation, The Capital Region of Denmark(.5 CEU Credits)

What’s In The Brown Box?: To Improve Your Quiet at Night Satisfaction ScoresLocation: 6th Floor -Northwestern, Ohio, Purdue, WIPresenter(s): Dr. Bonnie Haupt DNP, RN, CNL, CHSE, Clinical Nurse Leader – STX VAHCS(.5 CEU Credits)

BREAKOUT SESSIONSESSION NINE4:15 PM -4:45 PM

INNOVATION TRACKUsing Healing Design to Rescue Chil-dren from Commercial Sex TraffickingLocation: 5th Floor - Denver, Houston, Kansas City Presenter(s): Marc Schweitzer, Healthcare Architect / Patient Experience Specialist - Stafford King Wiese Architects(.5 CEU Credits)

CLINICIAN TRACK AND EXPERIENTIAL SESSIONClinical Improv: Whose Line is it Anyway? (cont’d.)Location: 6th Floor - Great AmericaPresenter(s): Nooshig Luz Salvador, MD, Palliative Care Program – Edward-Elm-hurst Healthcare



STAFF ENGAGEMENT TRACKThree Ways to Improve Patient Experience and Create Empowered Care TeamsLocation: 6th Floor- Indiana, Iowa, Michigan, MI Presenter(s): Ashley Padilla, BSN, RN, Associate Administrator of Patient Experience; David Weiser, MHA, Administrator of Primary Care – Centura Health Physician Group(.5 CEU Credits)

It’s Time to Make Patient Preferred Practices a PriorityLocation: 6th Floor- LincolnshirePresenter(s): – Tracy Walsh, Experience Advisor – Planetree(.5 CEU Credits)

Groenhuysen Planetree journey AND Centers of ExcellenceLocation: 5th Floor - Los Angeles, Miami, Scottsdale Presenter(s): Martijn Kilsdonk, MHA, Manager, Medical and Paramedical Services– Groenhuysen(.5 CEU Credits)

Making SENSE of Brain HealthLocation: 7th Floor - Salon II, IIIPresenter(s): Linda Sasser, Ph.D., Brain and Memory Health(.5 CEU Credits)

Planetree HOW TO for Middle ManagementLocation: 7th Floor - Salon IPresenter(s): Catherine Wilhelmy, Consultation Services Specialist, Planetree Quebec – Planetree Quebec(.5 CEU Credits)

Connect the DOTTs (R): Informing Patient-Centered Design with Design ResearchLocation: 6th Floor -Northwestern, Ohio, Purdue, WIPresenter(s): Alice Gittler, EDAC, LEED Green Associate; Esperanza C. Harper, EDAC, Six Sigma Green Belt; Nick Watkins, PhD. – BBH Design(.5 CEU Credits)

OPENING RECEPTION4:45 PM - 6:15 PMLocation: 5th Floor – Exhibit Hall

OPENING CEREMONY6:30 PM - 6:45 PMLocation: 7th Floor - Salon II, III

OPENING KEYNOTE6:45 PM -7:45 PM

Beyond the BedsideLocation: 7th Floor – Salon II, IIIPatient Speakers: Jenny LaBaw and Danielle Cosgrove(.75 CEU Credits) (.75 CME Credits)

SPONSORED BY:

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#Planetree16TUESDAY, November 1st

REGISTRATION7:30 AM -4:00 PMLocation: 7th Floor

CONTINENTAL BREAKFAST7:45 AM – 9:00 AMLocation: 5th Floor – Exhibit Hall

INNOVATION TOWN HALL7:45 AM – 5:30 PMLocation: 5th Floor – Exhibit Hall

GENERAL SESSION8:20 AM -8:50 AM

Bringing a New Mindset to Patient SatisfactionLocation: 7th Floor – Salon II, IIIPresenter(s) Alan Manning, Executive Vice President - Planetree; Lori Turner, Chief Marketing, Innovation and Expe-rience Officer - Beacon Health System; and Lori Chovanak, Senior Account Director - Mindset Digital and former Chief Executive Officer - Ohio Nurses Association (.5 CEU Credits)

MORNING KEYNOTE9:00 AM – 9:45 AM

Mental Health for all by Involving allLocation: 7th Floor – Salon II, IIIKeynote: Dr. Vikram Patel(.75 CEU Credits) (.75 CME Credits)

SPONSORED BY:

BREAKOUT SESSIONSESSION TEN10:00 AM -10:30 AM

INNOVATION TRACK BehavioralRX: The Art and Science of In-The-Moment Motivation, Influence and ActionLocation: 5th Floor - Denver, Houston, Kansas CityPresenter(s): Bob Gold, Behavioral Strategist, GoMo Health(.5 CEU Credits)

CLINICIAN TRACKLeveraging Planetree for Grants, Medical Education, Research and Performance ImprovementLocation: 6th Floor - Great America Presenter(s): Dorothea Wild MD, MPH, Director – Planetree Germany; Griffin Hospital(.5 CME Credits)

STAFF ENGAGEMENT TRACKMaking it Stick; Turning Training into TransformationLocation: 6th Floor- Indiana, Iowa, Michigan, MI Presenter(s): Kenda Spaulding, LNHA, Assistant Administrator, Director of Person Centered Care – Grand River Health(.5 CEU Credits)

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PATIENT VOICE TRACKImprove Employee Engagement by Meeting Patients’ Emotional NeedsLocation: 6th Floor- LincolnshirePresenter(s): Randi Redmond Oster, MBA, President – Help Me Health(.5 CEU Credits)

Bridging the Worlds of Hospitals and HotelsLocation: 5th Floor - Los Angeles, Miami, ScottsdalePresenter(s): Haq Nawaz MD, MPH; Hanif Gilani MD, Medical Resident – Griffin Hospital; Karin Jay, Senior Director of International Business Development – Planetree(.5 CEU Credits)

NURSING AND QUALITY TRACKCracking the Code: Deciphering Workplace Stress for RNsLocation: 7th Floor - Salon II, IIIPresenter(s): Molly M. Scanlon, FAIA, FACHA, Occupational Health Researcher – University of Arizona; Caroline Etland, PhD, RN, Director of Education Research & Professional Practice Nursing Education; John Usher, RN, MSN, Research Assistant & Clinical Care Nurse – Sharp Chula Vista Medical Center(.5 CEU Credits)

Keep Patients Safe Using Patient-Centered Video MonitoringLocation: 7th Floor – Salon IPresenter(s): Laura Longbard, Patient Care Associate IV; Susana Dealmeida, RN, BSN, MHA – Northern Westchester Hospital(.5 CEU Credits)

Engaging Families in the Inpatient Psychiatric SettingLocation: 6th Floor -Northwestern, Ohio, Purdue, WI Presenter(s): Tena Vizner, PT, MS, MBA, CPXP, Patient Centered Care Specialist; Barbara Waltman LCSW-R – NewYork-Presbyterian Hospital/Westchester Division(.5 CEU Credits)

BREAKOUT SESSIONSESSION ELEVEN 10:45 AM – 11:15 AM

INNOVATION TRACKPutting the “Wow” in the Patient Experience: How Two Planetree-Designated Hospitals Are Impacting Outcomes and Changing the Patient Experience through Interactive Patient Engagement StrategiesLocation: 5th Floor - Denver, Houston, Kansas City Presenter(s): Maria Hale, vice president of patient and family advocacy, Northern Westchester Hospital; Todd Liu, vice president, ac-countable care and general counsel, Griffin Hospital; and moderator Vivian Funkhouser, director of business development, Allen Technologies (.5 CEU Credits)

CLINICIAN TRACKImplementation of Self-Management Support into a VA Medical Center InfrastructureLocation: 6th Floor – Great AmericaPresenter(s): Marina Khusid, MD, ND, MSA, Patient Centered Care Coordinator; TBD, Veteran, Peer Facilitator; TBD, Health Coach – Jesse Brown VA Medical Center(.5 CME Credits)



STAFF ENGAGEMENT TRACKEducating Future Healthcare Workers to Deliver Patient-Centered CareLocation: 6th Floor- Indiana, Iowa, Michigan, MI Presenter(s): Gloria McNeal , PhD, FAAN , Dean School of Health and Human Services; Ellen Kaye Gehrke PhD, MBA; Professor of Leadership and Integrative Healthcare – National University School of Health and Human Services; Randy Carter, Senior Vice President – Planetree(.5 CEU Credits)

PATIENT VOICE TRACKTransforming Care: A Cancer Center’s Patient Advisory Council JourneyLocation: 6th Floor- Lincolnshire Presenter(s): Tracy K. Gosselin, PhD, RN, AOCN , Chief Nursing & Patient Care Services Officer – Duke University Health System; Nannette Stangle-Castor, PhD, President & Founder – InnoVector Tech(.5 CEU Credits)

Clearing the Air: How HIV/AIDS Patients Challenged Public Health in Philadelphia, PALocation: 5th Floor - Los Angeles, Miami, Scottsdale Presenter(s):Esha Bansal (University of Pennsylvania, Class of 2019)(.5 CEU Credits)

NURSING AND QUALITY TRACKTransforming Care using a Virtually Integrated Care Nursing ModelLocation: 7th Floor - Salon II, III Presenter(s): Carol Wahl, RN, MSN, MBA, NEA-BC, FACHE, Vice President/CNO, Patient Care Services – CHI Health Good Samaritan(.5 CEU Credits)

Will You Be My (Care) Partner? Different Needs, Different ModelsLocation: 7th Floor – Salon IPresenter(s): Marie-Claude Poulin, Patient Experience Officer and former Planetree Coordonnator – Centre de reaadaptation Estrie (CIUSSS de l’Estrie-CHUS)(.5 CEU Credits)

Open Medical Records: Improving Patient Empowerment and SatisfactionLocation: 6th Floor -Northwestern, Ohio, Purdue, WI Presenter(s): Louis Ter Meer, MSC AIIM, MBA, Director – Planetree LA(.5 CEU Credits)

BREAKOUT SESSION SESSION TWELVE11:30 AM – 12:00 PM

INNOVATION TRACKDisrupting the Status Quo: Rethinking Blood Draws for Improved Quality (60 minute session)Location: 5th Floor- Denver, Houston, Kansas CityPresenter(s): Todd Dunn, MBA, Director, Innovation Head of Healthcare Trans-formation Laboratory – Intermountain Healthcare; Eric M. Stone, EdM, MBA, Co-founder & Chief Executive Officer – Velano Vascular, Inc.(1 CEU Credits)

CLINICIAN TRACKReligio-Cultural Competence Education for Medical Students and ResidentsLocation: 6th Floor – Great AmericaPresenter(s): Eliza Blanchard, Senior Program Associate – Tanenbaum Center for Interreligious Understanding(.5 CME Credits)



STAFF ENGAGEMENT TRACKHow to Make Your Staff Retreats a Culture Transformation ExperienceLocation: 6th Floor - Indiana,Iowa, Michigan, MI Presenter(s): Erik Thorsen, CEO; Michelle Rathman, Retreat Architect and Facilitator – Columbia Memorial Hospital(.5 CEU Credits)

PATIENT VOICE TRACKStructuring a Patient Partnership Council for SuccessLocation: 6th Floor - Lincolnshire Presenter(s): Heidi Solheim, Director of Community Relations – Waverly Health Center(.5 CEU Credits)

Translating the Vision into Reality: The Transformation of a Behavioral Health FacilityLocation: Los Angeles, Miami, ScottsdalePresenter(s): Cheryl Odell, MS, RN, NEA-BC , Chief Nursing Officer; Mary Kay Shibley, MSN, RN Manager, Clinical Informatics, Technology and ECT Services – Sharp Mesa Vista Hospital(.5 CEU Credits)

NURSING AND QUALITY TRACKCollaborative, Interprofessional Bedside Rounding: Achieving Safe Hospitaliza-tion and Discharge through Patient/Family Empowerment and ActivationLocation: 7th Floor – Salon II, IIIPresenter(s): Deborah Baehrens, BA, MS, RN, OCN, Oncology Nurse Manager – Sharp Memorial Hospital(.5 CEU Credits)

Salutogenic Design to Promote Whole HealthLocation: Seventh Floor- Salon IPresenter(s): Mary Therese Hankinson, MBA, MS, RD, EDAC, Planetree/Patient Centered Care Director – VA New Jersey Health Care System(.5 CEU Credits)

Education and Structures to Support Palliative Care and End of Life ProgramsLocation: 6th Floor - Northwestern, Ohio, Purdue, WIPresenter(s): Jim Kinsey, Director of Member Experience – Planetree(.5 CEU Credits)

NETWORKING LUNCH AT INNOVATION TOWN HALL12:00 PM - 1:30 PMLocation: 5th Floor – Exhibit Hall

LUNCH AND LEARN SESSION 12:30 PM - 1:15 PM

PAVE Your Way to a Better MemoryLocation: 6th Floor - Northwestern, Ohio, Purdue, WI Presenter(s): Linda Sasser, Ph.D., Brain and Memory Health(.75 CEU Credits)

Designation & Tiered Recognition 101Location: 6th Floor - Indiana, Iowa, Michigan, MI Presenter(s): Christy Davies, Manager, Planetree Designation(.75 CEU Credits)



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A Conversation: What is keeping patients, caregivers & families from partnering effectively?Location: Denver, Houston, Kansas City Presenter(s): Karen Smith - Excitant Health(.75 CEU Credits)

AFTERNOON KEYNOTE1:30 PM – 2:15 PM

because I said I wouldLocation: 7th Floor – Salon II, IIIKeynote: Alex Sheen(.75 CEU Credits)

BREAKOUT SESSIONSESSION THIRTEEN2:30 PM – 3:00 PM

INNOVATION TRACKWhat does the Harvard Business Review have to do with Planetree Principles?Location: 5th Floor - Denver, Houston, Kansas CityPresenter(s): Cornelia C. Hodgson, Executive Architect, C.C. Hodgson Architectural Group(.5 CEU Credits)

CLINICIAN TRACKUtilization of Pathologist to Help Griev-ing Family Understand Autopsy FindingsLocation: 6th Floor – Great America Presenter(s): Dr. Stephanie Wain Chairman, Department of Laboratory Medicine and Anatomic Pathology – Griffin Hospital; Melanie Kier, Medical Student – University of Pennsylvania(.5 CME Credits)

STAFF ENGAGEMENT TRACKNYP/Westchester’s Development of an Engaging, Sustainable Planetree Refresher Retreat ProgramLocation: 6th Floor- Indiana, Iowa, Michigan, MI Presenter(s): Tena Vizner, PT, MS, MBA, Patient Centered Care Specialist; Calandra Branch, MBA, Director of Operations – New York-Presbyterian/Westchester Division(.5 CEU Credits)

PATIENT VOICE TRACKEngaging Patient-Family Advisory Councils in ResearchLocation: 6th Floor - LincolnshirePresenter(s): Jill Harrison, PhD, Director of Research – Planetree(.5 CEU Credits)

Alive Inside: Music & MemoryLocation: 5th Floor - Los Angeles, Miami, Scottsdale Presenter(s): Ruthann Truesdell BSN, RNC, Staff Training Coordinator; Jamie Nelson, CNA – Heritage Place/ Central Peninsula Hospital(.5 CEU Credits)

Bringing Patient Safety to Underserved FamiliesLocation: 7th Floor – Salon II, III Presenter(s): Dr. Veronica Young, PhD, PharmD, MPH; John Burnam, MTS, Chief Operating Officer – Louise H. Batz Patient Safety(.5 CEU Credits)



Creating a People-Centered Culture in the Emergency DepartmentLocation: 7th Floor – Salon IPresenter(s): Christine Jandora, RN, Associate Director Emergency Trauma Center; Eric Heckerson, EdD, RN, FACHE, Senior Practice Manager, Content and Learning, HealthStream Engagement Institute – Baptist Healthcare(.5 CEU Credits)

1 + 1 = 3: The story of JCI and PlanetreeLocation: 6th Floor - Northwestern, Ohio, Purdue, WI Presenter(s): Lilian Bouman, Program Manager, Planetree – Rivas Zorggroep, the Netherlands(.5 CEU Credits)

BREAKOUT SESSIONSESSION FOURTEEN3:15 PM - 3:45 PM

INNOVATION TRACKMarketing Patient-Centered Care: It’s PersonalLocation: 5th Floor - Denver, Houston, Kansas CityPresenter(s): Masoud Rabie, MHA, Vice President for Strategic Communications - Reingold, Inc(.5 CEU Credits)

CLINICAL TRACK AND EXPERIENTIAL SESSIONCultivating Physicians Stories of Compassion: One Countermeasure to Burnout (60 minute session)Location: 6th Floor – Great America Presenter(s): Dael Waxman, MD, Interim Chair, Department of Family Medicine; Medical Director – CHS Integrative Health; Medical Director, Patient- Centered Programming –Carolinas Medical Center – Mercy(1 CME Credits)

STAFF ENGAGEMENT TRACKMeasuring Patient Centered Care in Outpatient Oncology: Consolidating Measurement Clutter and Reporting Structures into ONE ScorecardLocation: 6th Floor - Indiana, Iowa, Michigan, MI Presenter(s): Deborah Barton, MHA, BSN, AVP; Amanda Beatty, Guest Services Operation Manager/Patient Experience; Laura Blackwell Guest Services Coordinator/ Patient Experience – Levine Cancer Institute Carolinas Healthcare System(.5 CEU Credits)

PATIENT VOICE TRACKTransforming One Patient’s Wishes Into Reality: A Palliative Care StoryLocation: 6th Floor - Lincolnshire Presenter(s): Theresa Latorre-Tegtmeier, MSN, APRN, FNP-C, Palliative Care NP – Bayhealth(.5 CEU Credits)



EXPERIENTIAL SESSIONSerious Gaming in Geriatric CareLocation: 5th Floor - Los Angeles, Miami, Scottsdale Presenter(s): Yvonne Huveneers; Marion Schmitz – Sevagram(.5 CEU Credits)

NURSING AND QUALITY TRACKPersonalized Patient Medication Administration on Inpatient UnitsLocation: 7th Floor – Salon II, IIIPresenter(s): Gerald Ojukwu, DNP, Nurse Manager – VA New Jersey Healthcare System(.5 CEU Credits)

Excellent Patient Care through Culinary Arts and Customer ServiceLocation: 7th Floor – Salon IPresenter(s): Kyle Evans, CDM, CFFP, Director Nutritional Services/Executive Chef; Ananda Johnson, Master Gardner – Frank R. Howard Memorial(.5 CEU Credits)

Can Philanthropy Improve Your PatientSatisfaction Scores?Location: 6th Floor - Northwestern, Ohio, Purdue, WI Presenter(s): Alan Manning, Executive Vice President, Planetree(.5 CEU Credits)

BREAKOUT SESSIONSESSION FIFTEEN 4:00 PM - 4:30 PM

Strategies for Hiring for FitLocation: 5th Floor - Denver, Houston, Kansas CityPresenter(s): Sal Mancino, Director of Human Resources - Stamford Hospital (.5 CEU Credits)

CLINICAL TRACK AND EXPERIENTIAL SESSIONCultivating Physicians Stories of Compassion: One Countermeasure to Burnout (cont’d.)Location: 6th Floor – Great America Presenter(s): Dael Waxman, MD, Interim Chair, Department of Family Medicine; Medical Director – CHS Integrative Health; Medical Director, Patient- Centered Programming –Carolinas Medical Center – Mercy

STAFF ENGAGEMENT TRACKKeep Calm and EmpathizeLocation: 6th Floor - Indiana, Iowa, Michigan, MI Presenter(s): Laura McAnally, BSN, RN-BC, Planetree Coordinator – St. Anthony North Health Campus(.5 CEU Credits)

PATIENT VOICE TRACKIntro to Using Videography for Patient and Staff EngagementLocation: 6th Floor - Lincolnshire Presenter(s): Tara Chadwick, Planetree Coordinator, Videographer – White Memorial Medical Center(.5 CEU Credits)



EXPERIENTIAL SESSIONSound Healing Music, Relaxation Programs and Transforming the Patient ExperienceLocation: 5th Floor - Los Angeles, Miami, ScottsdalePresenter(s): Steven Halpern, a GRAMMY® nominated, award-win-ning composer, recording artist and producer – Inner Peace Music; Amy Gordon-Fisher CEO and founder – Medcalm Corp(.5 CEU Credits)

NURSING AND QUALITY TRACKResident to Resident Aggression: Tackling all the Pieces of the PuzzleLocation: 7th Floor – Salon II, IIIPresenter(s): Rosalie Dion, Director of Nursing and Clinical Services – Donald Berman Maimonides - Jewish Eldercare Centre(.5 CEU Credits)

A Nationally Recognized Hospital-Community Model Bridging Gaps in Care for Patients in Lower ManhattanLocation: 7th Floor – Salon I Presenter(s): Dr. Peter A.D. Steel, MA, MBBS, Associate Director of Emergency Medicine, NewYork-Presbyterian/Lower Manhattan Hospital, Assistant Professor of Medicine, Weill Cornell Medicine – NewYork-Presbyterian/Lower Manhat-tan Hospital(.5 CEU Credits)

Overcoming the Barriers to Prac-tice Transformation: Lessons from the Connecticut State Innovation Model Advanced Medical Home PilotLocation: 6th Floor - Northwestern, Ohio, Purdue, WI Presenter(s): Sara Guastello, Director of Designation and Knowledge Manage-ment – Planetree; Anne Elwell, MPH, RN, Principal & Vice President, Community Relations – Qualidigm (.5 CEU Credits)

INNOVATION TOWN HALL RECEPTION AND RAFFLE DRAWING 4:30 PM - 5:15 PMLocation: 5th Floor – Exhibit Hall


#Planetree16Wednesday, November 2nd

REGISTRATION7:30 AM - 3:00 PMLocation: 7th Floor

CONTINENTAL BREAKFAST7:45 AM – 9:00 AMLocation: 7th Floor

MORNING KEYNOTE9:00 AM – 9:45 AM

The Lucky YearsLocation: 7th Floor – Salon II, IIIKeynote: Dr. David Agus(.75 CEU Credits) (.75 CME Credits)

SPONSORED BY:

POSTER SESSION 9:00 AM – 2:00 PMLocation: 7th Floor - Salon II, III

ROCK THE POSTER VOTE!The Polls are Open from:9:00 AM – 1:00 PM

Winners will be announced during Planetree Live

Each poster will have a number.Use your ballot to vote for your topthree and drop off your voter’s card inthe ballot box outside of registration.

• Metabolic Syndrome in Psychosis: Multidisciplinary Approach towards Monitoring and Management

Presenter(s): Nikhil Palekar, MD, Assistant Professor of Clinical Psychi-atry Weill Cornell Medical College; Elizabeth Farley, RN, MPA, NEA-BC, Patient Care Director; Maria Ogro-dowski, RPh, BCPP, Pharmacy Man-ager – New York Presbyterian Hospital Westchester Division

• Reducing Fall Rates by Activating Patients: Pharmacist Medication Counseling

Presenter(s): Michael Deleener, PharmD MBA, Pharmacy Resident; Maggie Randazzo, PharmD BCPS, Pharmacy Clinical Coordinator – Shore Medical Center

• Shining the Light on Malnutrition in the Behavioral Health Population

Presenter(s): Kathleen Ryan, RD, CSO, CDN, Senior Clinical Dietitian; Kristen Mathieson, MBA, RD, CDN, Senior Dietitian, Finance & Operations – NewYork-Presbyterian/Westchester Division

• Transforming Support Services to a Hospitality Center of Excellence

Presenter(s): David Reeves, MBA, Hospitality Services Director; Pat Sutor, MS, RD, LDN, Food & Nutrition Manager; Stevie Binion – Elmhurst Memorial Healthcare

• Reiki Volunteers: Making a Difference in Patient-Centered Care

Presenter(s): Jane Van De Velde, DNP, RN Reiki Master Teacher, Co- Chair of Elmhurst Hospital Patient Family Advisory Council; Joanne Muzzey, MS, RN Director of Patient Advocacy and Planetree – Elmhurst Memorial Hospital

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• Patient-Centered Program to Promote Optimal Function During Breast Cancer Survivorship

Presenter(s): Janet Benedict PT, DPT, CLT-Lana; Physical Therapist and Certified Lymphedema Therapist; Diane Bullock PTA, CLT; Physical Therapy Assistant and Certified Lymphedema Therapist;Christina Morrissey; Patient and breast cancer survivor – Elmhurst Memorial Healthcare

• One Nurses’ Dream Results in Hospital Wide Compassionate Care

Presenter(s): Lynne McAtee, RN, BSN, ICU Clinical Team Lead at Boulder Community Hospital (US); Bernadette Brady, RN, BSN, Founder of Partnering With Patients (Australia) – Boulder Community

• Health Streamlining the Mechanism of Nutrition Management of Critically Ill Patients

Presenter(s): Saima Allauddin, RN, BScN- Nurse Specialist; Rozina Khima-ni, RN, RM, BScN, MScN - Nurse Man-ager; Sarah Ikram, Clinical Nutritionist – The Aga Khan University Hospital

• Improving the Patient Experience Through Use of Simulation Education

Presenter(s): Dr. Bonnie Haupt DNP, RN, CNL, CHSE – STX VAHCS

• Patient-Family Centered Care Concepts: Putting Them Into Practice

Presenter(s): Ms. Wayne Neal, MAT, BSN, RN-BC, FCN – Children’s National

• Person-Centered Care: What Does It Take?

Presenter(s): Fran Ludwig MS RN: Faculty Program Director: Bacca-laureate Nursing Program: Excelsior College; Bonny Kehm PhD RN: Facul-ty Program Director: Baccalaureate Nursing Program: Excelsior College – Excelsior College

• Full Circle: Workflow, Technology, and People Improve Pharmacy Outcomes

Presenter(s): Mary Therese Hankinson, MBA, MS, RD, EDAC, CTP, Planetree Coordinator – VA NJ Health Care System

• Therapists are from Saturn, Patients are from Jupiter: Houston, We Have a Problem!

Presenter(s): Bob Tripicchio, DSc, MS, PT, President and CEO; Jennifer Wegner, BA, Program Director – Community Physical Therapy

• Wellness for Life

Presenter(s): Eunice Lisk MS, Director of Cardiac Rehab & Wellness, Griffni Hospital; Victoria C. Costales, MD MPH, Director- Center for Prevention and Lifestyle Management – Griffin Hospital

• Frontline Improvement – Chorioamnionitis

Presenter(s): Pamela Brahn, BSN, RN, education specialist; Brenda Pop-pens, BSN, RN-BC, birthing center manager – Waverly Health Center



• Together We Can Transition into Practice: Role of Nurse Residency

Presenter(s): Pamela Brahn, BSN, RN, education specialist; Brenda Poppens, BSN, RN-BC, birthing center manager – Waverly Health Center

• Fit for Duty - Ambulance Department

Presenter(s): Brian Pins, quality improvement specialist – Waverly Health Center

• Healthy Partners: Partnering with Schools for Health Education

Presenter(s): Brian Pins, quality improvement specialist and Colleen Losey – Waverly Health Center

• You Want Me to Do What? Aligning the Planetree Components with an Organizational Patient Experience Model

Presenter(s): LaTrisha Lowery- Johnson, MS; Dr. Dael Waxman – Carolinas HealthCare System

• Creating a Medical Home for a Difficult Patient Population in a Planetree Designated Facility

Presenter(s): Lisa Hennigan, MSN, RN, NEA-BC; Hannah Godfrey, BSN, RN – Carolinas Medical Center – Mercy

• Implementing a Lean Strategic Initiative in a Planetree Designated Facility

Presenter(s): Lisa Hennigan, MSN, RN, NEA-BC; Hannah Godfrey, BSN, RN – Carolinas Medical Center Mercy

• Caring Concierge: Helping patients and families cope in an emergency

Presenter(s): Lyn Freeman, Volunteer Coordinator – Memorial Healthcare

• Delivering More Than Care With Handmade Quilts From The Heart

Presenter(s): Barbara Malebranche, MSN, RN, Manager Patient and Administrative Relations; Victoria Day, BA, CFO and Vice President of Ancillary Services – Sharp Coronado Hospital

• Cultivating Compassion, and Improving Quality of Care in a Hospital in Limassol, Cyprus: A Multidisciplinary Approach

Presenter(s): George Samoutis, MD, Ph.D. Associate Professor; Andreas Anastasiou, Ph.D. Associate Professor – University of Nicosia, Cyprus, International Institute for Compassionate Care

• TeamSTEPPS and Patient Engagement

Presenter(s): Ray Daniels, BS, RCP, RRT-NPS; Christopher Walker, MS,RN,NP,CNS – Sharp HealthCare

• Acute Brain Injury Rehabilitation Care Model Based on Patient/ Caregiver Activation

Presenter(s): Deborah Baehrens, BA, MS, RN, OCN – Sharp Memorial Hospital

• New Perspectives on High Reliability: Who it is All About

Presenter(s): Roma Allen, MSN, RNC-OB, Magnet Program Director and Education Specialist – Elmhurst Memorial Hospital

• The Dog is In: Transforming a Child’s Perioperative Experience

Presenter(s): Kimberly Williams, MA, Coordinator of Animal Therapy Program – CHI Health Good Samaritan Hospital



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• Becoming a Total Leader through Authenticity, Integrity, and Innovation

Presenter(s): Christopher Walker, MS, RN, NP, CNS, Chief Nursing Officer - Sharp Coronado Hospital

• The Greatest Gift: Life

Presenter(s): Kimber Bonner, Director, Intensive Care and Neuro-Trauma - CHI Health Good Samaritan

GENERAL SESSION 10:00 AM - 11:00 AM

A Conversation with the Chief Experience OfficerLocation: 7th Floor – Salon II, IIIPresenter(s): Lisa Allen, Ph.D., ChiefPatient Experience Officer - JohnsHopkins Medicine (JHM); Rick Evans,Senior Vice President and Chief Experi-ence Officer – New York-PresbyterianHealthcare System; Todd Dunn, Director of Innovation - Intermountain Healthcare and Lynn Skoczelas, Chief Experience Officer - Sharp HealthCareHost: Maria Hale – Vice President,Patient Advocacy and Service Excel-lence- Northern Westchester Hospital(1 CEU Credit) (1 CME Credit)

Advanced Care Planning: The key to successful treatment and care plansLocation: 7th Floor – Salon IPresenter(s): Jim Kinsey, Director Planetree Member Experience(1 CEU Credit)

MASTERCLASS11:15 AM – 12:15PM

Show Me the Evidence! The Evidence Base for Patient and Family Engaged CareLocation: 7th Floor – Great AmericasPresenter(s): Sara Guastello, Director of Knowledge Management and Susan Frampton, PhD, President – Planetree(1 CME Credit) (1 CEU Credit)

After the Luster Wears Off: Practical Tips for Keeping Your Patient-Centered Journey on TrackLocation: 6th Floor - LincolnshirePresenter(s): Alan Manning, Executive Vice President, and Randy Carter, Senior Vice President – Planetree(1 CEU Credit)

Harnessing the Voice of the Whole Person to Truly Transform HealthcareLocation: 6th Floor - Indiana, Iowa, Michigan, MIPresenter(s): Jim Kinsey, Director Member Experience and Jill Harrison, Experience Advisor – Planetree(1 CEU Credit)

Global Experiences with Implementing Person-Centered Care (90 Minutes)Location: 7th Floor – Salon IPresenter(s): Syed Mohammad Sohail, MBA;B.E., Mr. – Aga Khan Hospital Kisumu Cluster Kenya ; Sohail Habib, BS,MBA. CEO – Memon Medical Institute Hospital, Karachi, Pakistan; Katrina Pitt Winther, Project Manager and Planetree Coordinator – The Finsencentre, Copen-hagen University Hospital; Sue Matthews, RN, BA, MHScN, Wharton Fellow, DPH, Chief Executive Officer; Gemma Coo-per, BHSc , Community Engagement Coordinator; Kate Barnes, BA AppSc, GradCert BA - Director Exceptional Ex-periences – The Royal Women’s Hospital(1.5 CEU Credit)



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PLANETREE LIVE AND A TASTE OF CHICAGO 12:30 PM – 2:45 PMLocation: 7th Floor – Foyer and Salon II and III

- Mini Presentations By Spirit of Planetree Award Winners

- No Power Point Zone – Interactive Patient-Centered Exhibits

- Poster Sessions and Contest

Spirit of Planetree Winners to be Recognized Include:

PATIENT-CENTERED EXCELLENCE AND INNOVATION WINNERS

A Few Good NotesNew Jersey Veterans Healthcare System

Farmers Market: Making the ConnectionNorthport VA Medical Center

MegaphoneCIUSSS centre-sud Montreal, Quebec

Cycling Without AgeLoch Lomond Villa

The Bedside Integrative Therapy Program on SurgeryNorthern Westchester Hospital

Puree with PurposeGriffin Hospital

It Takes a Village: Patient-Centered Lab ServicesSharp Coronado Hospital

The Mercy Experience- Massage TherapyCarolinas Medical Center- Mercy

Bariatric ServicesEnloe Medical CenterTransforming a Child’s Perioperative Experience Through Use of Animal TherapyCHI Good SamaritanEXCELLENCE IN TEAMWORK AWARDS

Planetree Steering TeamLoch Lomond Villa

Patient Family Advisory CouncilElmhurst Memorial Hospital

Leadership TeamGriffin Hospital CHF Clinic

Design TeamVA New Jersey Health Care System Pharmacy

CLOSING KEYNOTE3:00 PM -4:00 PM

A Family’s Journey of Love, Inspiration and Historic Global Movement Location: 7th Floor – Salon II, IIIKeynote: Nancy Frates(.75 CEU Credits) (.75 CME Credits)

SPONSORED BY:



2016 Spirit of Planetree Awards6:00 PM – 8:30 PM

Location: 7th Floor – Salon II, III

The Spirit of Planetree Awards publicly honors individuals who personalize, humanize and demystify the health care experience for others, as well as the

programs and services that support extraordinary achievement in person-centered care.

• The Planetree Caregivers of the Year

• The Planetree Clinicians of the Year

• The Planetree Animal Therapy Team of the Year

• Patient-Centered Excellence and Innovation Winners

• Excellence in Teamwork Awards

• The Planetree Lifetime Achievement Award

• Planetree Designation Awards

• Planetree Film Contest Award Winners

Ceremony hosted by: Chuck King (Comedy Magician and Hypnotic Entertainer)

Our Honorees Include:

2017 Planetree International

Conference on Patient-Centered Care

October 15th - 18th

Baltimore Maryland

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