welcome run, grow, and transform with the cloud run, grow, and transform with the cloud celebrating...
TRANSCRIPT
Welcome
Run, Grow, and Transform
with the CloudCelebrating 34 years under continuous ownership in Baltimore
Maury Weinstein Patrick Coady
President Cloud Practice Manager
410-771-5544 x 4319 410-771-5544 x4346
home 410-252-2636
AgendaWhat is the cloud
What to expect from the cloud
IT Work – Run, Grow, Transform
SES, RDS, CloudFront
Storage
Route 53 & VPC
Regions & Availability
Zones
Cloud Formation, IAM, &
CloudWatch
Data Center
Network
S3, Glacier, & EBS
Servers EC2 & Scaling
Applications
Deployment &
Administration
On Premise
Agility
On Premise
Plan
Run
Purchase
Architect
Run Build
Assigning Responsibilities for Run, Grow and Transform
“Run”“Grow”
“Transform”
Run, Grow, & Transform
“Run” Metrics IT Responsiveness
Support Performance
System Performance
Cost Index
I’m
exceeding
my SLA
I’m having
trouble
meeting
my SLA
“Run” Metric: System Performance
• Turn off when not using
• Scale larger/smaller easily
• Massive AWS scale
• Pay only for storage used
“Run” Metric: Cost Index
“Grow & Transform” Metrics IT Responsiveness
New Projects
Service Level Effectiveness
Partnership Ratio
“Grow & Transform” Metric: New Projects
Metric: IT Projects On Time & Budget/Total IT Projects
Tasks in HoursOn
PremisesAWS
Planning 1 0.5
Procurement 0.75 0
Shipping 3 0
Install Hardware 2 0
Configure Host 6 0
Create Windows Server 0.25 0.25
Total 13 .75
“Grow & Transform” Metric:
Service Level Effectiveness
*Based on > 3000 responses annually
Do expected services meet needs?
Does the level of IT support meet needs?
Does the level of partnership between IT
and business units meet needs?
Service Level EffectivenessMetric: # requests with >90% satisfaction/Total user requests
96% 96%94%
92%
96%94% 95%
93%92%
94%95% 95%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
Jan-15 Feb-15 Mar-15 Apr-15 May-15 Jun-15 Jul-15 Aug-15 Sep-15 Oct-15 Nov-15 Dec-15
Managed ServicesAll Clients
*Based on > 3000
responses annually
Goal: Increasing User Productivity
0.000
0.010
0.020
0.030
0.040
0.050
0.060
0.070
0.080
Ticket Count Per User/Per Business Day
total tickets per user/business day 3 per. Mov. Avg. (total tickets per user/business day)
Partnership RatioTrait OML 1 OML 2 OML 3 OML 4 OML 5
How IT
supports
revenue growth
and opening
new business
opportunities?
IT only an
expense and
does not drive
revenue growth
Investment in IT
minimal.
IT mostly an
expense but some
IT investments
improve process
and increase
operating
efficiency.
Investments in IT
process and
efficiency drive
decreased
operational costs
on a unit cost basis.
IT supports
customer retention
and satisfaction for
increased revenue
in existing lines of
business.
New lines of
business created
from IT innovations
Revenue growth
from IT- powered
lines of business.
How does IT
manage
vendors?
Virtually all
transactional. No
vendor evaluation
except basic
business culture
compatibility and
price.
Little or no
interest in
business goals of
vendor.
Business units
can make
independent
purchases.
Much business
transactional but
“go to” vendors
informally
identified.
Need for formal
performance or
evaluation criteria
starting to be
recognized.
Little or no interest
in business goals of
vendor.
Business units still
make independent
purchases.
“Go To” vendors
identified with
formal agreements
for some major
requirements.
Outsourcing of 1+
areas considered
or in progress
without formal
vendor evaluation
Basic
understanding of
vendor operational
maturity.
Strategic vendors
engaged in multi-
year deals for most
requirements with
mutually agreed
performance
targets
1+ major IT
operation
outsourced to mid-
to-high operational
maturity partners.
Secondary vendors
sought but
inconsistently
groomed.
Strategic vendors in
multi-year deals with
mutually agreed
performance targets
and reporting and
mutual risk/reward
structures.
1+ major IT
operation
outsourced to high
operational
maturity partners
Secondary vendors
for each
requirement in place
and formally
groomed.
Cloud Benefits
IT delivers resources and services more
efficiently for Run activities
IT delivers greater resources and
services with more agility for Grow &
Transform activities
Evaluations & Door Prizes
Learning Center Offer
THANK YOU!