1

WELCOME

Second AnnualCUSTOMER FORUM & Carrier Relationship

Meetings

A uniquely successful Partnership

>> Supply Chain Solutions that Deliver

MARCH 2-5 2004

2

Carrier Relationship Meetings

APRIL 17-19 2001

Start Page

>> Supply Chain Solutions that Deliver

3

The Team and Their Vision BuiIding a WIN-WIN Solution

To establish and implement a firm direction for the Group on Global Ocean Carrier Selection Policy .

4

The winningTeam

Cookie Remedios

Chas Deller

Anneli Madrazo

Mitchell Baxt

Joe Q Michael Carr Jeff Chen Edmund Chan

Rose Dentice Sven Schoon Eric Yip Mike O‘Toole

YML

CP SHIPS

HYUNDAIPONL

EurotainerEurotainer

5

…taking it to the next level

GLOBAL OCEAN TEAM

Start Page

>> Supply Chain Solutions that Deliver

OCTOBER 2002

6

…taking it to the next level

CUSTOMER FORUM

A uniquely successful Partnership

Start Page

>> Supply Chain Solutions that Deliver

APRIL 2003

7

FISHER & PAYKEL 2003 / 2004

OCEAN TASK FORCE

GLOBAL OCEAN REVUE

CARRIER SELECTION PROCESS

Start Page

>> Supply Chain Solutions that Deliver

8

GLOBAL OCEAN TEAM 2003 / 2004

CARRIER SELECTION PROCESS

Start Page

>> Supply Chain Solutions that Deliver

July 31 and Aug 1 2003

9

PURPOSE

To procure contractual agreements with a broad range of ocean carriers to protect the Supply Chain Integrity of UTi customer base.

UTi - CARRIER SELECTION PROCESS

10

WELCOME

Second AnnualCUSTOMER FORUM & Carrier Relationship

Meetings

A uniquely successful Partnership

>> Supply Chain Solutions that Deliver

MARCH 2-5 2004

11

Agenda

Introductions

Rules of the Rancho House,Customer Forum 101

The Rancho Ocean Support Team MBO

View Aim Execute

Schedule

12

Agenda

Introductions and Corporate Governance

Rules of the Rancho House

Customer first

No email or cell phones during meetings

Be on time , let everyone have their say , stay upbeat

……..enjoy yourselves

13

Agenda

Introductions

Rules of the Rancho House,Customer Forum 101

The Rancho Ocean Support Team MBO

View Aim Execute

Schedule

>> Supply Chain Solutions that Deliver.

Ocean Department Objectives1) Managing Growth Initiative

2) Productivity Improvements through system enhancements

3) Expand Import Development4) Sales/ Product Knowledge Training

Portal Partnerships

Tradetech

LCL Development

Spot Rate Support

Product Reporting

FMC ProcessOcean ContractNegotiations

Global OceanTeam Support

Carrier Relationships

CarrierManagement

Trade LaneTaskforce

StatisticalReporting

1

3

InzaloOcean

Community

2

Customer Forum

Sales SupportLocal and DCS

Industry Conferences

Automated Bid Management

Major AccountDevelopment

4

RANCHO ‘ BOAT SOLUTION ‘ TEAM

>> Supply Chain Solutions that Deliver.

Ocean Department Objectives1) Managing Growth Initiative

2) Productivity Improvements through system enhancements

3) Expand Import Development4) Sales/ Product Knowledge Training

Mike O’Toole

Anneli MadrazoCookie RemediosKelly Medina

Chas Deller

RANCHO ‘ BOAT SOLUTION ‘ TEAM

16

Agenda

Introductions

Rules of the Rancho House,Customer Forum 101

The Rancho Ocean Support Team MBO

View Aim Execute

Schedule

17

View Aim Execute

Plan and Set Directions

Act

Monitor , Gather Information

Evaluate , Lessons Learned

18

Agenda

Introductions

Rules of the Rancho House,Customer Forum 101

The Rancho Ocean Support Team MBO

View Aim Execute

Schedule

19

Agenda – TUESDAY

8:00 a.m. – 8:30 a.m. Introduction & WelcomeHouse rules Solution Center

Joint with Team B

8:30 a.m. – 10:00 a.m. Trade TechBryn Heimbeck Solution Center

Joint with Team B

10:00 a.m. – 11:30 a.m. NYK LineJohn Buda

11:30 a.m. – 12:30 p.m. Hapag-Lloyd Container LineOli Reichl

12:30 p.m. – 1:30 p.m. Lunch & “Taking care of business”

1:30 p.m. – 2:30 p.m. FESCOAnnie France

3:00 p.m. – 4:00 p.m. Great Western SteamshipBill Woods

4:00 p.m. – 5:30 p.m. Hanjin ShippingMike Frayer

5:30 p.m. Depart for 6:00 p.m. DinnerVenue: Johnny Reb’s

20

Agenda – TUESDAY

8:00 a.m. – 8:30 a.m. Introduction & WelcomeHouse rules

Solution CenterJoint with Team A

8:30 a.m. – 10:00 a.m. Trade TechBryn Heimbeck Solution Center

Joint with Team A

10:00 a.m. – 11:30 a.m. K-LineMichele Boden

11:30 a.m. – 12:30 p.m. China ShippingJohn Lee

12:30 p.m. – 1:30 p.m. Lunch & “Taking care of business”

1:30 p.m. – 2:30 p.m. USLCindy Jelenic

3:00 p.m. – 4:00 p.m. CMA – CGMSusan Hatchard, Tim Carnes & Jaime Avina

4:00 p.m. – 5:30 p.m. Hyundai Merchant MarineC. W. Lee

5:30 p.m. Depart for 6:00 p.m. DinnerVenue: Johnny Rebs’

21

Agenda – Wednesday

8:00 a.m. – 9:00 a.m. LCL Product - DiscussionKen Crooke & Rose Dentice as lead,Mette Karapetian as note taker

9:00 a.m. – 10:30 a.m. Ocean Statistics & InzaloKelly Medina Usha Johnson

10:30 a.m. – 11:00 a.m. ProjectionsEveryone

11:00 a.m. – 12:00 p.m. INTTRAMichelle Cummings – via phone, lead by Tom Wilkinson

12:00 p.m. – 1:00 p.m. Customer Arrival and Lunch

1:00 p.m. – 3:00 p.m. Welcome to UTiGene Ochi and Ron Krajniak

3:00 p.m. – 5:30 p.m. Departure – port tour of Maersk TerminalCourtesy of Jens Norgaard @ Safmarine

5:30 p.m. Finish port tour

6:00 p.m. Dinner at the Queen Mary

– Chelsea Restaurant

22

Agenda – Thursday

8:30 a.m. – 9:00 a.m. “Taking care of business”

9:00 a.m. – 11:00 a.m. CP ShipsBill Taylor & John Speakman

11:00 a.m. – 1:00 p.m. P & O NedlloydChris Harding

1:00 p.m. – 3:00 p.m. Evergreen Marine CorporationNora Dean & Team

3:00 p.m. – 5:00 p.m. SafmarineJens Norgaard

5:00 p.m. – 5:30 p.m. Day’s Wrap-upChas Deller

5:30 p.m. Depart for Dinner venueMadison Restaurant

6:00 p.m. Dinner

23

Agenda – Friday

8:00 a.m. – 8:30 a.m. “Taking care of business”

8:30 a.m. – 10:00 a.m. Shipco Transport IncMette Karapetian

10:00 a.m. – 11:30 a.m. Yang Ming LineFrank Chao and Joseph Tsao

11:30 a.m. – 12:30 p.m. Mediterranean Shipping CoAllen Clifford & GianCarlo Morgera

12:30 p.m. – 1:30 p.m. Lunch with MSC

2:00 p.m. – 3:00 p.m. Great Western SteamshipBill Woods

3:00 p.m. – 4:00 p.m. COSCOTimothy Marsh & Tom Berru

4:00 p.m. – 5:00 p.m. TBA

6:00 DINNER venue – Prince Seafood YML

24

Lets get it on !!!

Second AnnualCUSTOMER FORUM & Carrier Relationship

Meetings

A uniquely successful Partnership

>> Supply Chain Solutions that Deliver

MARCH 2-5 2004