welcome [019135e.netsolhost.com]start end event location 9:30 am 10:00 am welcome ballroom level...
TRANSCRIPT
![Page 1: Welcome [019135e.netsolhost.com]Start End Event Location 9:30 AM 10:00 AM Welcome Ballroom Level 10:00 AM 10:45 AM Industry Disruption with United Airlines Ballroom Level 10:45 PM](https://reader034.vdocuments.net/reader034/viewer/2022042219/5ec59bf3150d306a517bf76e/html5/thumbnails/1.jpg)
![Page 2: Welcome [019135e.netsolhost.com]Start End Event Location 9:30 AM 10:00 AM Welcome Ballroom Level 10:00 AM 10:45 AM Industry Disruption with United Airlines Ballroom Level 10:45 PM](https://reader034.vdocuments.net/reader034/viewer/2022042219/5ec59bf3150d306a517bf76e/html5/thumbnails/2.jpg)
WelcomeMike Farrell EVP Business DevelopmentWorld Travel, Inc.
![Page 3: Welcome [019135e.netsolhost.com]Start End Event Location 9:30 AM 10:00 AM Welcome Ballroom Level 10:00 AM 10:45 AM Industry Disruption with United Airlines Ballroom Level 10:45 PM](https://reader034.vdocuments.net/reader034/viewer/2022042219/5ec59bf3150d306a517bf76e/html5/thumbnails/3.jpg)
FUTURE
PRESENT
PAST
![Page 4: Welcome [019135e.netsolhost.com]Start End Event Location 9:30 AM 10:00 AM Welcome Ballroom Level 10:00 AM 10:45 AM Industry Disruption with United Airlines Ballroom Level 10:45 PM](https://reader034.vdocuments.net/reader034/viewer/2022042219/5ec59bf3150d306a517bf76e/html5/thumbnails/4.jpg)
![Page 5: Welcome [019135e.netsolhost.com]Start End Event Location 9:30 AM 10:00 AM Welcome Ballroom Level 10:00 AM 10:45 AM Industry Disruption with United Airlines Ballroom Level 10:45 PM](https://reader034.vdocuments.net/reader034/viewer/2022042219/5ec59bf3150d306a517bf76e/html5/thumbnails/5.jpg)
FUTUREPRESENT
PAST
![Page 6: Welcome [019135e.netsolhost.com]Start End Event Location 9:30 AM 10:00 AM Welcome Ballroom Level 10:00 AM 10:45 AM Industry Disruption with United Airlines Ballroom Level 10:45 PM](https://reader034.vdocuments.net/reader034/viewer/2022042219/5ec59bf3150d306a517bf76e/html5/thumbnails/6.jpg)
ESOP
Jason Laurie Lisa Tajudeen RockAnn Tamara Larry Taylor MichelBarbara Tracy Amy Julie DebraTom Shelley Melanie Joe MichaelLaura Victoria Katie A.J. PamTom Bonnie Taylor Svetlana PaulaCheryl Kristin Liz Anne JeffreyNatalie Daryl Katelyn Dora MaribethAlicia Eileen Tracy Kathy LisaHolly Robyn Cindy Christina DeeRobin Joann Phylicia Brian TobyDaniel Ron Karin Nissa LaurieWilson Kelly Ellen James Cheryl
Angela Pam Tiffany
![Page 7: Welcome [019135e.netsolhost.com]Start End Event Location 9:30 AM 10:00 AM Welcome Ballroom Level 10:00 AM 10:45 AM Industry Disruption with United Airlines Ballroom Level 10:45 PM](https://reader034.vdocuments.net/reader034/viewer/2022042219/5ec59bf3150d306a517bf76e/html5/thumbnails/7.jpg)
ESOP
Jason Laurie Lisa Tajudeen RockAnn Tamara Larry Taylor MichelBarbara Tracy Amy Julie DebraTom Shelley Melanie Joe MichaelLaura Victoria Katie A.J. PamTom Bonnie Taylor Svetlana PaulaCheryl Kristin Liz Anne JeffreyNatalie Daryl Katelyn Dora MaribethAlicia Eileen Tracy Kathy LisaHolly Robyn Cindy Christina DeeRobin Joann Phylicia Brian TobyDaniel Ron Karin Nissa LaurieWilson Kelly Ellen James Cheryl
Angela Pam Tiffany
![Page 8: Welcome [019135e.netsolhost.com]Start End Event Location 9:30 AM 10:00 AM Welcome Ballroom Level 10:00 AM 10:45 AM Industry Disruption with United Airlines Ballroom Level 10:45 PM](https://reader034.vdocuments.net/reader034/viewer/2022042219/5ec59bf3150d306a517bf76e/html5/thumbnails/8.jpg)
![Page 9: Welcome [019135e.netsolhost.com]Start End Event Location 9:30 AM 10:00 AM Welcome Ballroom Level 10:00 AM 10:45 AM Industry Disruption with United Airlines Ballroom Level 10:45 PM](https://reader034.vdocuments.net/reader034/viewer/2022042219/5ec59bf3150d306a517bf76e/html5/thumbnails/9.jpg)
Pam Zager EVP, Operations and Travel Technology
Tracy MurgasSVP, Business Solutions
Mike FarrellEVP, Business Development
Maribeth MinellaEVP and Corporate Counsel
Barb CubblerSVP, Client Services
Rock BlancoCIO
![Page 10: Welcome [019135e.netsolhost.com]Start End Event Location 9:30 AM 10:00 AM Welcome Ballroom Level 10:00 AM 10:45 AM Industry Disruption with United Airlines Ballroom Level 10:45 PM](https://reader034.vdocuments.net/reader034/viewer/2022042219/5ec59bf3150d306a517bf76e/html5/thumbnails/10.jpg)
Pam Zager EVP, Operations and Travel Technology
Tracy MurgasSVP, Business Solutions
![Page 11: Welcome [019135e.netsolhost.com]Start End Event Location 9:30 AM 10:00 AM Welcome Ballroom Level 10:00 AM 10:45 AM Industry Disruption with United Airlines Ballroom Level 10:45 PM](https://reader034.vdocuments.net/reader034/viewer/2022042219/5ec59bf3150d306a517bf76e/html5/thumbnails/11.jpg)
Rich RaymondChief Architect
Chris ClarkeController
Mark TabakCFO
Lisa LundquistVP, Global Accounts
![Page 12: Welcome [019135e.netsolhost.com]Start End Event Location 9:30 AM 10:00 AM Welcome Ballroom Level 10:00 AM 10:45 AM Industry Disruption with United Airlines Ballroom Level 10:45 PM](https://reader034.vdocuments.net/reader034/viewer/2022042219/5ec59bf3150d306a517bf76e/html5/thumbnails/12.jpg)
2018 / 2019 Client Advisory Board
• Nadia Arshad, ICON
• Heather Kraft, Wegmans
• Renee Fiumefreddo, Getinge
• Cristina Romero, Santander
• Linda Francis, Princeton University
• Kim Bivins, Altria
• Phil Tedeschi, Triumph Group
• Rachel Seiler, NHL
• Natalie Conway, New Market
• Kelly Taylor, Mass Mutual
• Lisa Bragg, Vera Bradley
• Robin Peters, Kinder Morgan
• Joanne Wilson, Integra Life
![Page 13: Welcome [019135e.netsolhost.com]Start End Event Location 9:30 AM 10:00 AM Welcome Ballroom Level 10:00 AM 10:45 AM Industry Disruption with United Airlines Ballroom Level 10:45 PM](https://reader034.vdocuments.net/reader034/viewer/2022042219/5ec59bf3150d306a517bf76e/html5/thumbnails/13.jpg)
GBTA 2018
![Page 14: Welcome [019135e.netsolhost.com]Start End Event Location 9:30 AM 10:00 AM Welcome Ballroom Level 10:00 AM 10:45 AM Industry Disruption with United Airlines Ballroom Level 10:45 PM](https://reader034.vdocuments.net/reader034/viewer/2022042219/5ec59bf3150d306a517bf76e/html5/thumbnails/14.jpg)
Time Event
1:30 – 2:00 PM Welcome
2:00 – 2:45 PM European Markets – Clarity Spotlight
2:45 – 3:15 PM International Airlines Spotlight – Turkish Airlines
3:15 – 4:00 PM Global Hotel RFPs Panel
4:00 – 5:00 PM Understanding GDPR with Amadeus
6:00 – 9:00 PM Drinks and Dinner (Sponsored by United Airlines & Enterprise/National)
Recap from Yesterday
![Page 15: Welcome [019135e.netsolhost.com]Start End Event Location 9:30 AM 10:00 AM Welcome Ballroom Level 10:00 AM 10:45 AM Industry Disruption with United Airlines Ballroom Level 10:45 PM](https://reader034.vdocuments.net/reader034/viewer/2022042219/5ec59bf3150d306a517bf76e/html5/thumbnails/15.jpg)
This Morning
Start End Event Location
9:30 AM 10:00 AM WelcomeBallroom Level
10:00 AM 10:45 AM Industry Disruption with United AirlinesBallroom Level
10:45 PM 11:15 AMTalent Acquisition and Managing Multigenerational Travelers
Ballroom Level
11:15 AM 12:00 PM Balancing Your Program with Innovation Ballroom Level
12:00 PM 1:00PM Lunch and Travel TradeshowBallroom Level
![Page 16: Welcome [019135e.netsolhost.com]Start End Event Location 9:30 AM 10:00 AM Welcome Ballroom Level 10:00 AM 10:45 AM Industry Disruption with United Airlines Ballroom Level 10:45 PM](https://reader034.vdocuments.net/reader034/viewer/2022042219/5ec59bf3150d306a517bf76e/html5/thumbnails/16.jpg)
This Afternoon
Start End Event Location1:00 PM 1:40 PM Breakout Session 1- Please choose one of the following
Understanding GDPR with Amadeus Conference Level
Enhancing the Traveler Experience in Today's Changing Workplace Conference Level
Getting to an A+ Hotel Program with TRIPBAM Conference Level
Travel Tradeshow Ballroom Level
1:40 PM 2:20 PM Breakout Session 2- Please choose one of the following
Understanding GDPR with Amadeus Conference Level
Enhancing the Traveler Experience in Today's Changing Workplace Conference Level
Getting to an A+ Hotel Program with TRIPBAM Conference Level
Travel Tradeshow Ballroom Level
2:30 PM 3:30 PM Workplace Generational Dynamics Ballroom Level
3:30 PM 4:00 PM Closing and Prize Drawings Ballroom Level
![Page 17: Welcome [019135e.netsolhost.com]Start End Event Location 9:30 AM 10:00 AM Welcome Ballroom Level 10:00 AM 10:45 AM Industry Disruption with United Airlines Ballroom Level 10:45 PM](https://reader034.vdocuments.net/reader034/viewer/2022042219/5ec59bf3150d306a517bf76e/html5/thumbnails/17.jpg)
Have you downloaded our Event app?
Download the Event app Once you have the CrowdCompassAttendeeHub app downloaded:
Search: World Travel Fall Symposium in Current & Upcoming events
Search the App Store The first thing you'll need to do is download the app on the device you will be using at the event.
Search: CrowdCompassAttendeeHub
Download and Enjoy!
![Page 18: Welcome [019135e.netsolhost.com]Start End Event Location 9:30 AM 10:00 AM Welcome Ballroom Level 10:00 AM 10:45 AM Industry Disruption with United Airlines Ballroom Level 10:45 PM](https://reader034.vdocuments.net/reader034/viewer/2022042219/5ec59bf3150d306a517bf76e/html5/thumbnails/18.jpg)
Valid for $20 to and from the Hyatt
Get the AppDownload the Lyft app for iPhone or Android. Already have the Lyft app? Go straight to step 3!
Create Your AccountSet up a Lyft account. You’ll need to add a credit card, in case your Lyft rides go beyond the event. Any additional tips will be charged to your credit card as well.
Submit your infoAdd the promo code: WTISYMPOSIUM2018 to the “Promo” section of the Lyft app before you request your ride. You must be in “Personal” mode for the code to apply.
![Page 19: Welcome [019135e.netsolhost.com]Start End Event Location 9:30 AM 10:00 AM Welcome Ballroom Level 10:00 AM 10:45 AM Industry Disruption with United Airlines Ballroom Level 10:45 PM](https://reader034.vdocuments.net/reader034/viewer/2022042219/5ec59bf3150d306a517bf76e/html5/thumbnails/19.jpg)
Event WiFi
Network: World TravelPassword: World2018
Sponsored by:
![Page 20: Welcome [019135e.netsolhost.com]Start End Event Location 9:30 AM 10:00 AM Welcome Ballroom Level 10:00 AM 10:45 AM Industry Disruption with United Airlines Ballroom Level 10:45 PM](https://reader034.vdocuments.net/reader034/viewer/2022042219/5ec59bf3150d306a517bf76e/html5/thumbnails/20.jpg)
Thank you to ourPlatinum Sponsors
Thank you to our
Platinum Sponsors
![Page 21: Welcome [019135e.netsolhost.com]Start End Event Location 9:30 AM 10:00 AM Welcome Ballroom Level 10:00 AM 10:45 AM Industry Disruption with United Airlines Ballroom Level 10:45 PM](https://reader034.vdocuments.net/reader034/viewer/2022042219/5ec59bf3150d306a517bf76e/html5/thumbnails/21.jpg)
Thank you to Gold Sponsors
Thank you to ourGold Sponsors
![Page 22: Welcome [019135e.netsolhost.com]Start End Event Location 9:30 AM 10:00 AM Welcome Ballroom Level 10:00 AM 10:45 AM Industry Disruption with United Airlines Ballroom Level 10:45 PM](https://reader034.vdocuments.net/reader034/viewer/2022042219/5ec59bf3150d306a517bf76e/html5/thumbnails/22.jpg)
![Page 23: Welcome [019135e.netsolhost.com]Start End Event Location 9:30 AM 10:00 AM Welcome Ballroom Level 10:00 AM 10:45 AM Industry Disruption with United Airlines Ballroom Level 10:45 PM](https://reader034.vdocuments.net/reader034/viewer/2022042219/5ec59bf3150d306a517bf76e/html5/thumbnails/23.jpg)
Industry Disruption with United Airlines
![Page 24: Welcome [019135e.netsolhost.com]Start End Event Location 9:30 AM 10:00 AM Welcome Ballroom Level 10:00 AM 10:45 AM Industry Disruption with United Airlines Ballroom Level 10:45 PM](https://reader034.vdocuments.net/reader034/viewer/2022042219/5ec59bf3150d306a517bf76e/html5/thumbnails/24.jpg)
Jill KaplanPresident New York & New Jersey
Liz MandarinoCEO
![Page 25: Welcome [019135e.netsolhost.com]Start End Event Location 9:30 AM 10:00 AM Welcome Ballroom Level 10:00 AM 10:45 AM Industry Disruption with United Airlines Ballroom Level 10:45 PM](https://reader034.vdocuments.net/reader034/viewer/2022042219/5ec59bf3150d306a517bf76e/html5/thumbnails/25.jpg)
![Page 26: Welcome [019135e.netsolhost.com]Start End Event Location 9:30 AM 10:00 AM Welcome Ballroom Level 10:00 AM 10:45 AM Industry Disruption with United Airlines Ballroom Level 10:45 PM](https://reader034.vdocuments.net/reader034/viewer/2022042219/5ec59bf3150d306a517bf76e/html5/thumbnails/26.jpg)
Talent Acquisition and Managing Multigenerational Travelers
![Page 27: Welcome [019135e.netsolhost.com]Start End Event Location 9:30 AM 10:00 AM Welcome Ballroom Level 10:00 AM 10:45 AM Industry Disruption with United Airlines Ballroom Level 10:45 PM](https://reader034.vdocuments.net/reader034/viewer/2022042219/5ec59bf3150d306a517bf76e/html5/thumbnails/27.jpg)
Talent Acquisition and Managing Multi-generations
Marie Artim
Vice President, Talent Acquisition
![Page 28: Welcome [019135e.netsolhost.com]Start End Event Location 9:30 AM 10:00 AM Welcome Ballroom Level 10:00 AM 10:45 AM Industry Disruption with United Airlines Ballroom Level 10:45 PM](https://reader034.vdocuments.net/reader034/viewer/2022042219/5ec59bf3150d306a517bf76e/html5/thumbnails/28.jpg)
Business Culture & Philosophy
“Take care of your customers and
employees first…
And profits are sure to follow.”
- Jack Taylor, Founder
![Page 29: Welcome [019135e.netsolhost.com]Start End Event Location 9:30 AM 10:00 AM Welcome Ballroom Level 10:00 AM 10:45 AM Industry Disruption with United Airlines Ballroom Level 10:45 PM](https://reader034.vdocuments.net/reader034/viewer/2022042219/5ec59bf3150d306a517bf76e/html5/thumbnails/29.jpg)
We’re in the People Business
▪ Recruiting & Selecting: impact culture first
▪ Development: skills, measuring, & expectations
▪ Engagement: recognition, culture, mentoring
▪ Management: accountability, balance, matrix
![Page 30: Welcome [019135e.netsolhost.com]Start End Event Location 9:30 AM 10:00 AM Welcome Ballroom Level 10:00 AM 10:45 AM Industry Disruption with United Airlines Ballroom Level 10:45 PM](https://reader034.vdocuments.net/reader034/viewer/2022042219/5ec59bf3150d306a517bf76e/html5/thumbnails/30.jpg)
Talent Life Cycle
![Page 31: Welcome [019135e.netsolhost.com]Start End Event Location 9:30 AM 10:00 AM Welcome Ballroom Level 10:00 AM 10:45 AM Industry Disruption with United Airlines Ballroom Level 10:45 PM](https://reader034.vdocuments.net/reader034/viewer/2022042219/5ec59bf3150d306a517bf76e/html5/thumbnails/31.jpg)
The
RECRUITMENT
LANDSCAPE
Is Changing
![Page 32: Welcome [019135e.netsolhost.com]Start End Event Location 9:30 AM 10:00 AM Welcome Ballroom Level 10:00 AM 10:45 AM Industry Disruption with United Airlines Ballroom Level 10:45 PM](https://reader034.vdocuments.net/reader034/viewer/2022042219/5ec59bf3150d306a517bf76e/html5/thumbnails/32.jpg)
... The Hunt for Talent is ON
![Page 33: Welcome [019135e.netsolhost.com]Start End Event Location 9:30 AM 10:00 AM Welcome Ballroom Level 10:00 AM 10:45 AM Industry Disruption with United Airlines Ballroom Level 10:45 PM](https://reader034.vdocuments.net/reader034/viewer/2022042219/5ec59bf3150d306a517bf76e/html5/thumbnails/33.jpg)
... The Hunt for Talent is ON
• Today’s job seekers are in control
• Socially acceptable to change jobs
• 70% of workers search for a new job
while at work
• Free-agent mentality
• Gigs and Side Hustles
![Page 34: Welcome [019135e.netsolhost.com]Start End Event Location 9:30 AM 10:00 AM Welcome Ballroom Level 10:00 AM 10:45 AM Industry Disruption with United Airlines Ballroom Level 10:45 PM](https://reader034.vdocuments.net/reader034/viewer/2022042219/5ec59bf3150d306a517bf76e/html5/thumbnails/34.jpg)
The Informed Candidate
![Page 35: Welcome [019135e.netsolhost.com]Start End Event Location 9:30 AM 10:00 AM Welcome Ballroom Level 10:00 AM 10:45 AM Industry Disruption with United Airlines Ballroom Level 10:45 PM](https://reader034.vdocuments.net/reader034/viewer/2022042219/5ec59bf3150d306a517bf76e/html5/thumbnails/35.jpg)
GENERATIONAL CHANGE IN WORKFORCE
![Page 36: Welcome [019135e.netsolhost.com]Start End Event Location 9:30 AM 10:00 AM Welcome Ballroom Level 10:00 AM 10:45 AM Industry Disruption with United Airlines Ballroom Level 10:45 PM](https://reader034.vdocuments.net/reader034/viewer/2022042219/5ec59bf3150d306a517bf76e/html5/thumbnails/36.jpg)
![Page 37: Welcome [019135e.netsolhost.com]Start End Event Location 9:30 AM 10:00 AM Welcome Ballroom Level 10:00 AM 10:45 AM Industry Disruption with United Airlines Ballroom Level 10:45 PM](https://reader034.vdocuments.net/reader034/viewer/2022042219/5ec59bf3150d306a517bf76e/html5/thumbnails/37.jpg)
Better place Collaboration Flexibility
2014 Intelligence Group Study
Millennials – What They Want
![Page 38: Welcome [019135e.netsolhost.com]Start End Event Location 9:30 AM 10:00 AM Welcome Ballroom Level 10:00 AM 10:45 AM Industry Disruption with United Airlines Ballroom Level 10:45 PM](https://reader034.vdocuments.net/reader034/viewer/2022042219/5ec59bf3150d306a517bf76e/html5/thumbnails/38.jpg)
What's Next?
GEN Z
EARLY RESEARCH SHOWS:
More competitive
Hard working and money motivated
Looking for personalized work experience
Born
1995-2010
60
million
1st true
digital natives
![Page 39: Welcome [019135e.netsolhost.com]Start End Event Location 9:30 AM 10:00 AM Welcome Ballroom Level 10:00 AM 10:45 AM Industry Disruption with United Airlines Ballroom Level 10:45 PM](https://reader034.vdocuments.net/reader034/viewer/2022042219/5ec59bf3150d306a517bf76e/html5/thumbnails/39.jpg)
39
EVPSalary,
Benefits,
Traditional
Perks
What
Employees
Want
What We
Offer
What Our
Competition
Offers
![Page 40: Welcome [019135e.netsolhost.com]Start End Event Location 9:30 AM 10:00 AM Welcome Ballroom Level 10:00 AM 10:45 AM Industry Disruption with United Airlines Ballroom Level 10:45 PM](https://reader034.vdocuments.net/reader034/viewer/2022042219/5ec59bf3150d306a517bf76e/html5/thumbnails/40.jpg)
Attributes of our Culture
LEAD. DRIVE. GROW.
![Page 41: Welcome [019135e.netsolhost.com]Start End Event Location 9:30 AM 10:00 AM Welcome Ballroom Level 10:00 AM 10:45 AM Industry Disruption with United Airlines Ballroom Level 10:45 PM](https://reader034.vdocuments.net/reader034/viewer/2022042219/5ec59bf3150d306a517bf76e/html5/thumbnails/41.jpg)
▪ Management Training Program
▪ Entry-level position with a 100% promote-from-within career path
▪ Comprehensive Development Program:• Customer Service Skills
• Sales & Business Development
• Financial Analysis
• Management Skills
• Fleet Control and Maintenance
• Entrepreneurship
Leaders Are Grown
![Page 42: Welcome [019135e.netsolhost.com]Start End Event Location 9:30 AM 10:00 AM Welcome Ballroom Level 10:00 AM 10:45 AM Industry Disruption with United Airlines Ballroom Level 10:45 PM](https://reader034.vdocuments.net/reader034/viewer/2022042219/5ec59bf3150d306a517bf76e/html5/thumbnails/42.jpg)
What We “Sell” – Management Trainee
▪ Opportunity
• Career advancement is quick and personal
• Skill development (training) occurs regularly
▪ Culture
• Fun and friendly –teamwork rules
• Open and transparent
• Support from peers
![Page 43: Welcome [019135e.netsolhost.com]Start End Event Location 9:30 AM 10:00 AM Welcome Ballroom Level 10:00 AM 10:45 AM Industry Disruption with United Airlines Ballroom Level 10:45 PM](https://reader034.vdocuments.net/reader034/viewer/2022042219/5ec59bf3150d306a517bf76e/html5/thumbnails/43.jpg)
What we look for – Management Trainee
Core Competencies
▪ Empathy / Customer Service
▪ Leadership Ability
▪ Sales / Persuasive
▪ Work Ethic/Results Driven
▪ Flexibility
▪ Communications
![Page 44: Welcome [019135e.netsolhost.com]Start End Event Location 9:30 AM 10:00 AM Welcome Ballroom Level 10:00 AM 10:45 AM Industry Disruption with United Airlines Ballroom Level 10:45 PM](https://reader034.vdocuments.net/reader034/viewer/2022042219/5ec59bf3150d306a517bf76e/html5/thumbnails/44.jpg)
Talent Life Cycle
![Page 45: Welcome [019135e.netsolhost.com]Start End Event Location 9:30 AM 10:00 AM Welcome Ballroom Level 10:00 AM 10:45 AM Industry Disruption with United Airlines Ballroom Level 10:45 PM](https://reader034.vdocuments.net/reader034/viewer/2022042219/5ec59bf3150d306a517bf76e/html5/thumbnails/45.jpg)
▪ Align development strategy with employee value proposition
▪ Select a plan that’s sustainable
▪ New Hire Training
• Onboarding-Get it Right!
• Structured plan post onboarding
▪ Management Skills Development
Best Practices for Talent Development
![Page 46: Welcome [019135e.netsolhost.com]Start End Event Location 9:30 AM 10:00 AM Welcome Ballroom Level 10:00 AM 10:45 AM Industry Disruption with United Airlines Ballroom Level 10:45 PM](https://reader034.vdocuments.net/reader034/viewer/2022042219/5ec59bf3150d306a517bf76e/html5/thumbnails/46.jpg)
46
![Page 47: Welcome [019135e.netsolhost.com]Start End Event Location 9:30 AM 10:00 AM Welcome Ballroom Level 10:00 AM 10:45 AM Industry Disruption with United Airlines Ballroom Level 10:45 PM](https://reader034.vdocuments.net/reader034/viewer/2022042219/5ec59bf3150d306a517bf76e/html5/thumbnails/47.jpg)
Employee Development Philosophy
Classroom
Coaching & Mentoring
On the Job70%
20%
10%
![Page 48: Welcome [019135e.netsolhost.com]Start End Event Location 9:30 AM 10:00 AM Welcome Ballroom Level 10:00 AM 10:45 AM Industry Disruption with United Airlines Ballroom Level 10:45 PM](https://reader034.vdocuments.net/reader034/viewer/2022042219/5ec59bf3150d306a517bf76e/html5/thumbnails/48.jpg)
48
The Real Objective… Performance
![Page 49: Welcome [019135e.netsolhost.com]Start End Event Location 9:30 AM 10:00 AM Welcome Ballroom Level 10:00 AM 10:45 AM Industry Disruption with United Airlines Ballroom Level 10:45 PM](https://reader034.vdocuments.net/reader034/viewer/2022042219/5ec59bf3150d306a517bf76e/html5/thumbnails/49.jpg)
Measure and Motivate
▪ Friendly competition
▪ Matrix of multiple performance measures
▪ Transparency to the process
▪ Bottom-line focus
▪ Business impact
![Page 50: Welcome [019135e.netsolhost.com]Start End Event Location 9:30 AM 10:00 AM Welcome Ballroom Level 10:00 AM 10:45 AM Industry Disruption with United Airlines Ballroom Level 10:45 PM](https://reader034.vdocuments.net/reader034/viewer/2022042219/5ec59bf3150d306a517bf76e/html5/thumbnails/50.jpg)
The Secret Sauce?
▪ Remain relevant to your audience
▪ Culture and people development
▪ Structure and support
▪ Consistent execution
All with continued flexibility and
adaptability to go the distance!
![Page 52: Welcome [019135e.netsolhost.com]Start End Event Location 9:30 AM 10:00 AM Welcome Ballroom Level 10:00 AM 10:45 AM Industry Disruption with United Airlines Ballroom Level 10:45 PM](https://reader034.vdocuments.net/reader034/viewer/2022042219/5ec59bf3150d306a517bf76e/html5/thumbnails/52.jpg)
![Page 53: Welcome [019135e.netsolhost.com]Start End Event Location 9:30 AM 10:00 AM Welcome Ballroom Level 10:00 AM 10:45 AM Industry Disruption with United Airlines Ballroom Level 10:45 PM](https://reader034.vdocuments.net/reader034/viewer/2022042219/5ec59bf3150d306a517bf76e/html5/thumbnails/53.jpg)
Balancing Your Program with Innovation
![Page 54: Welcome [019135e.netsolhost.com]Start End Event Location 9:30 AM 10:00 AM Welcome Ballroom Level 10:00 AM 10:45 AM Industry Disruption with United Airlines Ballroom Level 10:45 PM](https://reader034.vdocuments.net/reader034/viewer/2022042219/5ec59bf3150d306a517bf76e/html5/thumbnails/54.jpg)
![Page 55: Welcome [019135e.netsolhost.com]Start End Event Location 9:30 AM 10:00 AM Welcome Ballroom Level 10:00 AM 10:45 AM Industry Disruption with United Airlines Ballroom Level 10:45 PM](https://reader034.vdocuments.net/reader034/viewer/2022042219/5ec59bf3150d306a517bf76e/html5/thumbnails/55.jpg)
What is my role at World Travel?
![Page 56: Welcome [019135e.netsolhost.com]Start End Event Location 9:30 AM 10:00 AM Welcome Ballroom Level 10:00 AM 10:45 AM Industry Disruption with United Airlines Ballroom Level 10:45 PM](https://reader034.vdocuments.net/reader034/viewer/2022042219/5ec59bf3150d306a517bf76e/html5/thumbnails/56.jpg)
It’s tough to make predictions, especially about the future!
~ Yogi Berra
If “Plan A” doesn’t work. Stay cool. The alphabet has 25 more letters!
![Page 57: Welcome [019135e.netsolhost.com]Start End Event Location 9:30 AM 10:00 AM Welcome Ballroom Level 10:00 AM 10:45 AM Industry Disruption with United Airlines Ballroom Level 10:45 PM](https://reader034.vdocuments.net/reader034/viewer/2022042219/5ec59bf3150d306a517bf76e/html5/thumbnails/57.jpg)
Innovation is the ability to “think and do” differently to find new solutions to present or future challenges.
Innovation is two-fold:• Creating something new entirely from scratch• Re-imagining / re-purposing existing products to make
them better
What is Innovation?
![Page 58: Welcome [019135e.netsolhost.com]Start End Event Location 9:30 AM 10:00 AM Welcome Ballroom Level 10:00 AM 10:45 AM Industry Disruption with United Airlines Ballroom Level 10:45 PM](https://reader034.vdocuments.net/reader034/viewer/2022042219/5ec59bf3150d306a517bf76e/html5/thumbnails/58.jpg)
Voice Response Cryptocurrency
ChatbotsBlockchain
Internet of Things
Industry Change
![Page 59: Welcome [019135e.netsolhost.com]Start End Event Location 9:30 AM 10:00 AM Welcome Ballroom Level 10:00 AM 10:45 AM Industry Disruption with United Airlines Ballroom Level 10:45 PM](https://reader034.vdocuments.net/reader034/viewer/2022042219/5ec59bf3150d306a517bf76e/html5/thumbnails/59.jpg)
* Results compiled from attendees at GBTA 2018
![Page 60: Welcome [019135e.netsolhost.com]Start End Event Location 9:30 AM 10:00 AM Welcome Ballroom Level 10:00 AM 10:45 AM Industry Disruption with United Airlines Ballroom Level 10:45 PM](https://reader034.vdocuments.net/reader034/viewer/2022042219/5ec59bf3150d306a517bf76e/html5/thumbnails/60.jpg)
Content Convenience
SMS Text / Chat Services
Real-time Chatbots
WorldPortals
WorldMobile
Where are my Travelers?
Device Agnostic
Globally Accessible
Desk-to-Device
Communications
3 Innovation Objectives
![Page 61: Welcome [019135e.netsolhost.com]Start End Event Location 9:30 AM 10:00 AM Welcome Ballroom Level 10:00 AM 10:45 AM Industry Disruption with United Airlines Ballroom Level 10:45 PM](https://reader034.vdocuments.net/reader034/viewer/2022042219/5ec59bf3150d306a517bf76e/html5/thumbnails/61.jpg)
The World of Chatbots
![Page 62: Welcome [019135e.netsolhost.com]Start End Event Location 9:30 AM 10:00 AM Welcome Ballroom Level 10:00 AM 10:45 AM Industry Disruption with United Airlines Ballroom Level 10:45 PM](https://reader034.vdocuments.net/reader034/viewer/2022042219/5ec59bf3150d306a517bf76e/html5/thumbnails/62.jpg)
Accessible from any device for users with active travel profiles at World Travel
Allows travelers and those who manage corporate travel features like those listed below:
• Pre-Trip Planning / Pricing• Reservation Management • Policy Management • Trip Approvals• Disruption Events
Real-time Chatbots
![Page 63: Welcome [019135e.netsolhost.com]Start End Event Location 9:30 AM 10:00 AM Welcome Ballroom Level 10:00 AM 10:45 AM Industry Disruption with United Airlines Ballroom Level 10:45 PM](https://reader034.vdocuments.net/reader034/viewer/2022042219/5ec59bf3150d306a517bf76e/html5/thumbnails/63.jpg)
Actual Chatbot Booking Request
![Page 64: Welcome [019135e.netsolhost.com]Start End Event Location 9:30 AM 10:00 AM Welcome Ballroom Level 10:00 AM 10:45 AM Industry Disruption with United Airlines Ballroom Level 10:45 PM](https://reader034.vdocuments.net/reader034/viewer/2022042219/5ec59bf3150d306a517bf76e/html5/thumbnails/64.jpg)
WorldPortalsRevolutionizing how travelers see and interact with your
travel program.
![Page 65: Welcome [019135e.netsolhost.com]Start End Event Location 9:30 AM 10:00 AM Welcome Ballroom Level 10:00 AM 10:45 AM Industry Disruption with United Airlines Ballroom Level 10:45 PM](https://reader034.vdocuments.net/reader034/viewer/2022042219/5ec59bf3150d306a517bf76e/html5/thumbnails/65.jpg)
Add / Edit / Delete
Content
You control content
Share links / videos
docs w/travelers
Secure
Access
Global Traveler
Centric
Library of plug-in
widgets / KPIs
![Page 66: Welcome [019135e.netsolhost.com]Start End Event Location 9:30 AM 10:00 AM Welcome Ballroom Level 10:00 AM 10:45 AM Industry Disruption with United Airlines Ballroom Level 10:45 PM](https://reader034.vdocuments.net/reader034/viewer/2022042219/5ec59bf3150d306a517bf76e/html5/thumbnails/66.jpg)
Wor
ldPo
rtal
s Ill
ustr
atio
ns
![Page 67: Welcome [019135e.netsolhost.com]Start End Event Location 9:30 AM 10:00 AM Welcome Ballroom Level 10:00 AM 10:45 AM Industry Disruption with United Airlines Ballroom Level 10:45 PM](https://reader034.vdocuments.net/reader034/viewer/2022042219/5ec59bf3150d306a517bf76e/html5/thumbnails/67.jpg)
Amazon Alexa – 24/7 Access to your World Travel
Sample Script
Travel Manager: Alexa, ask World Travel where are my travelers today"Alexa: Your travelers are in ten locations”
Travel Manager: Alexa, who is in London?Alexa: There are two travelers in London. The travelers are Rock Blanco and Liz Mandarino“
Travel Manager: Alexa, do I have any trips that need approval?Alexa: You have two trips that require approval. Would you like me to list them?
• Where are my travelers?
• Risk Management
• Travel Spend Queries
• Trip Approvals
• General Information
![Page 68: Welcome [019135e.netsolhost.com]Start End Event Location 9:30 AM 10:00 AM Welcome Ballroom Level 10:00 AM 10:45 AM Industry Disruption with United Airlines Ballroom Level 10:45 PM](https://reader034.vdocuments.net/reader034/viewer/2022042219/5ec59bf3150d306a517bf76e/html5/thumbnails/68.jpg)
I n n o v a t i o n R o a d m a p - P r o d u c t I n n o v a t i o n s E s t i m a t e d 1 s t P e a k S c h e d u l e
Where are my Travelers? (Q418)
More intuitive, interactive way to locate
travelers, see real-time flight status, and
view current travel advisories.
WorldPortals ™ (Q418-Q119)
Going beyond travel-specific content. Soon
you will be able to design your own
interface to meet your program needs.
Alexa Voice Integration (Q418 – Q119)
Easily initiate requests for duty-of-care, risk
management, traveler tracking, and
many other data sources.
Chatbots (Q42018)
Streamlining methods of communication
while introducing AI to your travel program.
![Page 69: Welcome [019135e.netsolhost.com]Start End Event Location 9:30 AM 10:00 AM Welcome Ballroom Level 10:00 AM 10:45 AM Industry Disruption with United Airlines Ballroom Level 10:45 PM](https://reader034.vdocuments.net/reader034/viewer/2022042219/5ec59bf3150d306a517bf76e/html5/thumbnails/69.jpg)
Thank You
![Page 70: Welcome [019135e.netsolhost.com]Start End Event Location 9:30 AM 10:00 AM Welcome Ballroom Level 10:00 AM 10:45 AM Industry Disruption with United Airlines Ballroom Level 10:45 PM](https://reader034.vdocuments.net/reader034/viewer/2022042219/5ec59bf3150d306a517bf76e/html5/thumbnails/70.jpg)
Lunch 12:00 – 1:00pm
Travel Tradeshow 12:00 – 2:30pm
![Page 71: Welcome [019135e.netsolhost.com]Start End Event Location 9:30 AM 10:00 AM Welcome Ballroom Level 10:00 AM 10:45 AM Industry Disruption with United Airlines Ballroom Level 10:45 PM](https://reader034.vdocuments.net/reader034/viewer/2022042219/5ec59bf3150d306a517bf76e/html5/thumbnails/71.jpg)
1:00 pm
Breakout Session 1
Understanding GDPR with
Amadeus(Conference Level)
Enhancing the Traveler
Experience in Today's Changing
Workplace(Conference Level)
Getting to an A+ Hotel Program
with TRIPBAM(Conference Level)
1:40 pm
Breakout Session 2
Understanding GDPR with
Amadeus(Conference Level)
Enhancing the Traveler
Experience in Today's Changing
Workplace(Conference Level)
Getting to an A+ Hotel Program
with TRIPBAM(Conference Level)
![Page 72: Welcome [019135e.netsolhost.com]Start End Event Location 9:30 AM 10:00 AM Welcome Ballroom Level 10:00 AM 10:45 AM Industry Disruption with United Airlines Ballroom Level 10:45 PM](https://reader034.vdocuments.net/reader034/viewer/2022042219/5ec59bf3150d306a517bf76e/html5/thumbnails/72.jpg)
![Page 73: Welcome [019135e.netsolhost.com]Start End Event Location 9:30 AM 10:00 AM Welcome Ballroom Level 10:00 AM 10:45 AM Industry Disruption with United Airlines Ballroom Level 10:45 PM](https://reader034.vdocuments.net/reader034/viewer/2022042219/5ec59bf3150d306a517bf76e/html5/thumbnails/73.jpg)
Workplace Generational Dynamics
![Page 74: Welcome [019135e.netsolhost.com]Start End Event Location 9:30 AM 10:00 AM Welcome Ballroom Level 10:00 AM 10:45 AM Industry Disruption with United Airlines Ballroom Level 10:45 PM](https://reader034.vdocuments.net/reader034/viewer/2022042219/5ec59bf3150d306a517bf76e/html5/thumbnails/74.jpg)
Matt BeaudreauCertified Keynote Speaker
The Center for Generational Kinetics
![Page 75: Welcome [019135e.netsolhost.com]Start End Event Location 9:30 AM 10:00 AM Welcome Ballroom Level 10:00 AM 10:45 AM Industry Disruption with United Airlines Ballroom Level 10:45 PM](https://reader034.vdocuments.net/reader034/viewer/2022042219/5ec59bf3150d306a517bf76e/html5/thumbnails/75.jpg)
Workplace Generational Dynamics
![Page 76: Welcome [019135e.netsolhost.com]Start End Event Location 9:30 AM 10:00 AM Welcome Ballroom Level 10:00 AM 10:45 AM Industry Disruption with United Airlines Ballroom Level 10:45 PM](https://reader034.vdocuments.net/reader034/viewer/2022042219/5ec59bf3150d306a517bf76e/html5/thumbnails/76.jpg)
![Page 77: Welcome [019135e.netsolhost.com]Start End Event Location 9:30 AM 10:00 AM Welcome Ballroom Level 10:00 AM 10:45 AM Industry Disruption with United Airlines Ballroom Level 10:45 PM](https://reader034.vdocuments.net/reader034/viewer/2022042219/5ec59bf3150d306a517bf76e/html5/thumbnails/77.jpg)
Check the event app to see if you have won any prizes
![Page 78: Welcome [019135e.netsolhost.com]Start End Event Location 9:30 AM 10:00 AM Welcome Ballroom Level 10:00 AM 10:45 AM Industry Disruption with United Airlines Ballroom Level 10:45 PM](https://reader034.vdocuments.net/reader034/viewer/2022042219/5ec59bf3150d306a517bf76e/html5/thumbnails/78.jpg)
Airfare and Technology Prizes
Vendor Prize Air Canada 2 roundtrip airline tickets in economy class from the US to Canada
Alaska Airlines 2 economy class tickets
Alaska Airlines 2 economy class tickets
British Airways 2 business class tickets from any British Airways North American gateway to London
Cvent Complimentary mobile app
Emirates 2 RT economy class tickets to Dubai/Malpensa, Italy or Athens, Greece
Eva Airways Corp. 1 set of economy tickets
JetBlue 1 set of airline tickets
JetBlue 1 set of airline tickets
![Page 79: Welcome [019135e.netsolhost.com]Start End Event Location 9:30 AM 10:00 AM Welcome Ballroom Level 10:00 AM 10:45 AM Industry Disruption with United Airlines Ballroom Level 10:45 PM](https://reader034.vdocuments.net/reader034/viewer/2022042219/5ec59bf3150d306a517bf76e/html5/thumbnails/79.jpg)
Airfare and Technology Prizes
Vendor Prize
Scandinavian Airlines 1 roundtrip airline ticket from any of SAS US gateways to either Oslo, Copenhagen or Stockhom.
Singapore Airlines 1 set of economy class tickets for travel between New York and Singapore
SkyTeam 1 set of economy class tickets - you select the airline from one of 8 SkyTeam Members.
Turkish Airlines1 business class ticket from any Turkish Airlines USA Gateway to any gateways within Turkey
United Airlines 2 roundtrip tickets in economy class for travel in US48/Canada/Mexico/Centarl America
United Airlines 2 roundtrip tickets in economy class for travel in US48/Canada/Mexico/Central America
![Page 80: Welcome [019135e.netsolhost.com]Start End Event Location 9:30 AM 10:00 AM Welcome Ballroom Level 10:00 AM 10:45 AM Industry Disruption with United Airlines Ballroom Level 10:45 PM](https://reader034.vdocuments.net/reader034/viewer/2022042219/5ec59bf3150d306a517bf76e/html5/thumbnails/80.jpg)
Grand Prizes
South Africa Trip 1
Two roundtrip economy airline tickets courteously of South African Airways from New York or Washington DC to Johannesburg or Cape Town South Africa
Two night stay at the DoubleTree by Hilton Cape Town Upper Eastside
South Africa Trip 2
Two roundtrip economy airline tickets courteously of South African Airways from New York or Washington DC to Johannesburg or Cape Town South Africa
Two night stay at the DoubleTree by Hilton Cape Town Upper Eastside
Grand Prizes
American Airlines 2 business class tickets from all points on American Airlines
United Airlines 2 roundtrip tickets in first/business class for travel to Europe/Canada/Caribbean/Mexico/Central America/America/Hawaii
![Page 81: Welcome [019135e.netsolhost.com]Start End Event Location 9:30 AM 10:00 AM Welcome Ballroom Level 10:00 AM 10:45 AM Industry Disruption with United Airlines Ballroom Level 10:45 PM](https://reader034.vdocuments.net/reader034/viewer/2022042219/5ec59bf3150d306a517bf76e/html5/thumbnails/81.jpg)
SAVE THE DATE!
October 4, 2019