welcome [] · the spsp journey 2008 launch of spsp acute adult 2010 nhsscotland quality strategy...
TRANSCRIPT
WelcomeJill GilliesPortfolio Lead Primary Careihub
Aims of the day
• Share the successes and challenges around
pressure ulcer improvement work in care
homes
• Learn about the tools and resources from the
programme, and
• Network and catch-up with old friends and
make some new ones!
13.00 Welcome Jill Gillies
13.05 Our Approach to Reducing Pressure Ulcers
Ruth Glassborow
13.15 Working in Partnership Joyce O’Hare/Alec Murray
13.30 H&SCP presentations Participating Teams
14.30 Refreshments
14.45 Resources Comms/Data & Measurement/Evaluation Teams
15.15 Improvement Approach to Urgent Care: GP Out of Hours Collaborative
Diane Campion
15.30 Celebrating our Success Jill Gillies
15.45 Close
Our Approach to Reducing Pressure Ulcers
Ruth Glassborow, Director of Improvement Support & ihub
EvidenceScottish
Health CouncilQuality
Assurance
The Organisation
Better quality health and social care for everyone in Scotland
The Improvement
Hub
ihub role
Supporting health and social care services to redesign and continuously improve
ihub framework for supporting improvementStart Here
People at heart of
everything we do
National Improvement ProgrammesCare Delivery
• Living Well in Communities• Primary Care • Mental Health• Acute• Dementia• SPSP Medicines• Place, Home and Housing• Maternity and Children’s
System Enablers• Strategic Planning• Outcomes-based commissioning• Transformational Service Redesign• Third and Independent Sector Engagement• QI Infrastructures • Evidence, Evaluation and Knowledge Exchange • Person Centred Health and Care
Tailored and Responsive Improvement
Support
Grants and Allocations
We use a blend of technical QI methodology, design methods and relational change management techniques
Overview of our current offerings
Outcome 7: People using health and social care services are safe from harm
‘The very first requirement in a hospital is that it should do the sick no harm.’
(Florence Nightingale)
National Health and Wellbeing Outcomes
Acute hospital work
As part of Healthcare Improvement Scotland’s Improvement Hub (ihub), SPSP activities support the provision of safe, high quality care, whatever the setting.
5 boards have an improvement or sustained
improvement
The average number of grade 2-4 PU acquired in Scotland’s hospitals has
dropped by 30 each month
Reducing Pressure Ulcers in Care Homes
Learning from Pressure Ulcer Reduction
As part of Healthcare Improvement Scotland’s Improvement Hub (ihub), SPSP activities support the provision of safe, high quality care, whatever the setting.
Leadership/governance
Tissue Viability resource
Understanding/ using data
Risk assessment & care planning
Education
Equipment
The role of the MfI
The Improvement Hub (ihub) is a part of Healthcare Improvement Scotland
Working in Partnership
Joyce O’Hare, Care InspectorateAlec Murray, HIS
@spsp_pc #spsppu
The Scottish Patient Safety
Programme – Reducing
Pressure Ulcers in Care
Homes (SPSP-RPUCH)
National Improvement
Programme
@spsp_pc #spsppu
OUR AIM
A 50% reduction in grade 2-4 pressure ulcers acquired in care homes by the end of Dec 2017.
Who is involved?
Working in partnership
As part of Healthcare Improvement Scotland’s Improvement Hub (ihub), SPSP activities support the provision of safe, high quality care, whatever the setting.
• Acute Adult
• Mental Health
• Maternity, Paediatrics and
Children
• Primary Care • General Medical Services
• Community Pharmacy
• Dentistry
• Community nursing and
• RPU care homes
Supporting health and social care
services to redesignand continuously
improve
To reduce the number of events which cause harm to people from healthcare delivered in any setting.
The SPSP Journey
2008Launch of SPSP Acute Adult
2010 NHSScotlandQuality Strategy
2013• Launch of SPSP in Primary
Care, • SPSP Mental Health• SPSP Maternity and
Children’s Improvement Collaborative
2014-16• Pharmacy in Primary
Care Collaborative• Warfarin• NSAIDs• Safety Culture
2015•Launch of SPSP Medicines, and•Healthcare Associated Infection Improvement Programme
2016• SPSP Dentistry in Primary Care• SPSP Sepsis in Primary Care• Reducing Pressure Ulcers in Care
Homes Improvement Programme• Introduction of GP Clusters• Integration of Health and Social Care
20:20 Vision
Outcome 7: People using health and social care services are safe from harm
National Health and Wellbeing Outcomes
“...everyone in healthcare really has two jobs when they come to work every day:
to do their work and to improve it.”What is ‘‘quality improvement’’ and how can it transform healthcare? Batalden,P; Davidoff.F Qual Saf Health Care. 2007 February; 16(1): 2–3
‘The very first requirement in a hospital is that it should do the sick no harm.’
(Florence Nightingale)
‘First, do no harm’ Hippocrates c ~420 BC
Projects sometimes seem Titanic
As part of Healthcare Improvement Scotland’s Improvement Hub (ihub), SPSP activities support the provision of safe, high quality care, whatever the setting.
11 applications from Health
and Social Care
Partnerships
8 shortlisted for interview
4 successful
applications (5 HSCPs)
The right person for the jobCompetitive Recruitment Process
• Perth and Kinross• East Dunbartonshire• Dumfries and Galloway
• Argyll and Bute and Highland (joint)
Why do pressure ulcers
matter?
Impact on people
As part of Healthcare Improvement Scotland’s Improvement Hub (ihub), SPSP activities support the provision of safe, high quality care, whatever the setting.
Pain
Odour / drainage
Infection deathDistress
Embarrassment
Financial Impact
As part of Healthcare Improvement Scotland’s Improvement Hub (ihub), SPSP activities support the provision of safe, high quality care, whatever the setting.
The expected cost of healing a pressure ulcer in the UK
ranges from £1,214(grade 1) to £14,108 (grade 4). Dealey C, Posnett J, Walker A. The cost of pressure ulcers in the United Kingdom. Journal of Wound Care. 2012, (6): 261–2, 264, 266.
So what did we do?
- A ‘Break Through Series’
Collaborative Approach
What is a Break Through Series (BTS) Collaborative?
As part of Healthcare Improvement Scotland’s Improvement Hub (ihub), SPSP activities support the provision of safe, high quality care, whatever the setting.
• Short term learning system
• Brings together a number of teams to make improvements
• 2 members of practice team attend Learning session (away team)
• Additional team members working locally (home team)
http://www.ihi.org/resources/Pages/IHIWhitePapers/TheBreakthroughSeriesIHIsCollaborativeModelforAchievingBreakthroughImprovement.aspx
Away team
CH_1
CH_2
CH_3
CH_4
CH_5
Dumfries and GallowayArgyll and Bute and Highland
East Dunbartonshire Perth and Kinross
Away team
CH_1
CH_2
CH_3
CH_4
CH_5
Away team
CH_1
CH_2
CH_3
CH_4
CH_5
Away team
CH_1
CH_2
CH_3
CH_4
CH_5
Steering
Group
Meetings
Da
ta –
Re
po
rts?
Da
ta –
Re
po
rts?
Da
ta –
Re
po
rts?
Da
ta –
Re
po
rts?
The Collaborative Model
LSAlignment
with national
work
LSKickoff
LS
Organisational
Self
Assessment
Continued Supports
Institute for Healthcare
Improvement
Support to implement key changes, improvements and
measurement:
• Board Support
• Site visits
• WebEx
• Flash Reports
Two Way Learning
As part of Healthcare Improvement Scotland’s Improvement Hub (ihub), SPSP activities support the provision of safe, high quality care, whatever the setting.
• SBAR
• Driver diagrams
• Care Bundles
• PDSA
• Run charts
• Trigger tools
• Safety Culture and climate
Annual returns to Care Inspectorate from care homes for adults, Jan 1st 2015 to Dec 31st 2016 (1128 respondents)
• 3647 reported pressure ulcers in total
• 3.2 pressure ulcers per care home per year
• 66% of pressure ulcers develop in our care
• Assuming all pressure ulcers are reported
Data from the Collaborative
As part of Healthcare Improvement Scotland’s Improvement Hub (ihub), SPSP activities support the provision of safe, high quality care, whatever the setting.
• 63% are newly acquired
• 41% being picked up as grade 1
• Average of 4.85 PU per care home
• So 1 PU every 2 months per care home
What else did the data show?
As part of Healthcare Improvement Scotland’s Improvement Hub (ihub), SPSP activities support the provision of safe, high quality care, whatever the setting.
• Low incidence of Pressure Ulcers • Most common sites of PUs
(heels, tailbone and sitting bones)• More developed than Inherited
Continuation of Data Collection.New Collaborative Team focus onEducation, Prevention, Recording, Escalation
East Dun.
Argyll and Bute
Perth & Kinross
Dumfries and
Galloway
Highland
Education and training X (all) X X (1x) XInduction for new starts X (2x)Risk assessment tool X (all) X X (1x)Equipment pathway / Dressing pathway
X (1x) X (1x)
SSKIN bundle X (1x)Pain assessment / Person-centred care
X (1x)
Integrated care plan for health and social care
X
Areas of focus selected by participating H&SCPs
Resources Developed - Recognise, Record/Report, RespondScottish Adaptation of the European Pressure Ulcer Advisory
Panel Pressure Ulcer Classification Tool
Scottish Excoriation and Moisture-related Skin Damage Tool
Safety Cross
SSKIN care bundle
Data collection tool
Guidance to accompany data collection tool
Driver diagram
Case studies x 3
Catmoor (PK)
Abbey Gardens (DG)
Canniesburn
(E Dun)
Summary of themes
Resident Information leaflet
HCSW induction book Pressure ulcer collaborative
Pressure Area Prevention 2017
PU training evaluation
Session plan PU prevention 2017
Skin Test
PDSA
A&B Model
Education bundle
ED Red Day Review Tool (version 4)
ED Pressure Ulcer Identification Flowchart
NHS GGC Grading competition
&
All Grading Education Card
NHS GGC Pressure Ulcer Daily Risk Assessment (PUDRA) Risk Assessment
tool
PUDRA Guidance notes
PK Adapted Pressure Ulcer Safety Cross
PK Adapted Pressure Ulcer Safety Cross Guidance
PK Protocol for provision of equipment to Care Homes 2012
PK Care Home Pressure Ulcer Support Pathway
NHS Tayside Preliminary Pressure Ulcer Risk Assessment (PPURA)
PK Staff Questionnaire (Before)
PK Staff Questionnaire (After)
PK Tissue Viability Evidence Gathering Tool
PK Action Plan
NHS Education for Scotland resources
• Applicable for acute or community setting and social care
• Online module accessed via LearnPro
• Nine modules
• Hard copy educational workbook
• Anticipated online learning time = 5 hours to complete the modules, comprising 9
• Activity-based learning
• On completion of the course you can print a "Statement of Completion".
The Prevention and Management of Pressure Ulcers
Evaluation
As part of Healthcare Improvement Scotland’s Improvement Hub (ihub), SPSP activities support the provision of safe, high quality care, whatever the setting.
Microsite
As part of Healthcare Improvement Scotland’s Improvement Hub (ihub), SPSP activities support the provision of safe, high quality care, whatever the setting.
• Care Inspectorate is hosting a microsite with information from the
programme: www.pressureulcer.scot
• The co-produced motion graphic ‘What the HIS Standards mean for Care Homes’ is available on this site.
• Care inspectorate evidence gathering tool information
More Than Just Safety
As part of Healthcare Improvement Scotland’s Improvement Hub (ihub), SPSP activities support the provision of safe, high quality care, whatever the setting.
• Leadership and Governance• Tissue Viability resource• Data – reporting and use for
improvement• Risk assessment and care planning• Education• Equipment • The role of Quality Improvement
(QI) and the Model for Improvement
• Working across care sectors
Reducing Pressure Ulcers in East Dunbartonshire Care Homes
Kathleen Halpin & Janice Cameron
Our Team Our Partners
Aims & Methodology
Introduction
An initial scoping exercise
demonstrated that there was no
robust data of previous PU Incidence
in our 5 Care Homes in East
Dunbartonshire .
It was also unclear if PUs were being
graded correctly and uniformly in all
the Care Homes.
Improvement
Methodology Used
Process Mapping
Driver Diagrams
Fishbone Diagram
Self Assessment
PDSA
Data Collection
Local Steering Group
Clinical Effectiveness
Local Aims
Training
Risk Assessment
Reporting & Monitoring
An informal approach to improving pressure ulcer grading knowledge
As part of the SPSP Reducing Pressure Ulcers in Care Homes Project it was agreed that a tissue viability nurse specialist would provide support and education to the participating care homes in the East Dunbartonshire Health and Social Care Partnership.
The focus of the education was accurate diagnosis and grading of pressure damage. Groups of care home staff comprising of registered nurses and care support workers were asked to diagnose and grade pressure damage from a series of photographs. These photographs were images contained in the pressure ulcer grading and moisture lesion tools currently used by all staff.
The education was delivered in an informal discussion style making reference to the aforementioned tools.To determine the impact of an informal training session focusing on diagnosis and grading of pressure damage pre and post education scores were compared.
Cohort 1Pass rate Pre education was 33% of participantsPass rate post education was 94% of participantsPre education scores ranged from 22% - 61%, median 44%Post education scores ranged from 39% - 100% median 83%
Cohort 2*Pass rate Pre education was 9% of participantsPass rate post education was 45% of participantsPre education scores ranged from 20% - 70%, median 25%Post education scores ranged from 30% - 80% median 50%
Cohort 3*Pass rate Pre education was 37.5 % of participantsPass rate post education was 100%Pre education scores ranged from 10% - 90%, median 35%Post education scores ranged from 50% -100% median 85%
Cohort 4*Pass rate Pre education was 30 % of participantsPass rate post education was 70%Pre education scores ranged from 15% - 85%, median 35%Post education scores ranged from 35% -100% median 75%
* Care home liaison nurse participant
Pressure Ulcer Daily Risk Assessment (PUDRA) Surname: Forename: Hospital:
Ward:
Points to consider:
Use within 8 hrs of admission to care area
Re-assess daily and more frequently if
a person’s condition changes
Sex:
DoB:
CHI
1
Pressure Damage
Does the person have redness and/or existing pressure damage?
IF YES, prescribe a minimum of 2 HOURLY care to avoid further damage occurring and complete the pressure ulcer interventional plan overleaf.
Date Location of redness / ulcers Grade of ulcer Date Location of redness / ulcers Grade of ulcer / / / /
/ / / /
/ / / /
2 Mobility Does the person require assistance to mobilise?
3 Continence Does the person have continence issues with urine and/or faeces?
4 Nutrition Does the person appear malnourished and/or unable to eat or drink?
5 Skin Is skin compromised by any other source, e.g. neurological deficit; surgery; medication; diabetes; co-morbidities?
6 Judgement In your clinical judgement, is this person at risk of developing pressure damage? If Yes, please give details:
Record YES/NO answers in the grid below. If YES to any of the questions 2-6, the person is at risk of developing pressure damage. Prescribe a minimum of 4 HOURLY pressure relieving care interventions and complete the pressure ulcer interventional plan overleaf.
If NO to all statements, continue intervention, prescribing as assessed for individual need and re-assess daily.
Date Time Pressure Damage
Mobility Continence Nutrition Skin
Compromised Clinical
Judgement Active Care Prescribed
Signature
/ / : hrly
/ / : hrly
/ / : hrly
/ / : hrly
/ / : hrly
/ / : hrly
/ / : hrly
/ / : hrly
/ / : hrly
/ / : hrly
/ / : hrly
/ / : hrly
/ / : hrly
/ / : hrly
Complete prevention of pressure ulcer interventional plan overleaf for all patients with redness/pressure damage and for those at risk.
NHSGGC PUDRA October 2017
Attach Addressograph
Prevention of Pressure Ulcer Interventional Plan
Aim: To incorporate effective pressure ulcer prevention strategies to reduce/eliminate potential for pressure ulcer development.
Outcome: To prevent pressure ulcer development through establishment
of effecting work practices in line with SSKINS bundle.
S
SKIN INSPECTION
S
SURFACE
K
KEEP MOVING
I
INCONTINENCE /
MOISTURE
N
NUTRITION
S
SELF MANAGEMENT / SHARED CARE
Sign / Comments
Date of initial plan:
Check:
Pressure areas hourly.
Skin under medical devices hourly.
Specify medical devices used:
Specify:
Mattress:
Cushion:
Detail additional pressure redistributing equipment:
Reposition
hourly in bed and chair.
Overnight patient / carer has agreed to repositioning_____ hourly.
Specify any manual handling equipment used:
Skin care to be carried
out hourly.
Specify products required for increased moisture / continence management:
Optimise nutrition and hydration.
Refer to MUST
Discuss and agree plan with patient / family / carer
YES NO
“Prevent Pressure Ulcers” leaflet given to patient / family / carer?
YES NO
Date discontinued: ___________________
Date of initial plan:
Check:
Pressure areas hourly.
Skin under medical devices hourly.
Specify medical devices used:
Specify:
Mattress:
Cushion:
Detail additional pressure redistributing equipment:
Reposition
hourly in bed and chair.
Overnight patient / carer has agreed to repositioning_____ hourly.
Specify any manual handling equipment used:
Skin care to be carried
out hourly.
Specify products required for increased moisture / continence management:
Optimise nutrition and hydration.
Refer to MUST
Discuss and agree plan with patient / family / carer
YES NO
“Prevent Pressure Ulcers” leaflet given to patient / family / carer?
YES NO
Date discontinued: ___________________
Date of initial plan:
Check:
Pressure areas hourly.
Skin under medical devices hourly.
Specify medical devices used:
Specify:
Mattress:
Cushion:
Detail additional pressure redistributing equipment:
Reposition
hourly in bed and chair.
Overnight patient / carer has agreed to repositioning_____ hourly.
Specify any manual handling equipment used:
Skin care to be carried
out hourly.
Specify products required for increased moisture / continence management:
Optimise nutrition and hydration.
Refer to MUST
Discuss and agree plan with patient / family / carer
YES NO
“Prevent Pressure Ulcers” leaflet given to patient / family / carer?
YES NO
Date discontinued: ___________________
PUDRA
Red Day Review Tool
PRESSURE DAMAGE MONITORING & REPORTING
Inherited (ORANGE)
Was the resident admitted to care home with damage from elsewhere i.e. hospital?
Acquired (RED)
Did the damage occur while residing in care home?
Record on paper Safety Cross
Care Home staff assess and grade pressure damage (using EPUAP).
Complete organisation documentation eg: SSKINS, PUDRA and Wound Chart if appropriate.
Red Day Review
Care Home staff and CHLN will complete Red Day Review Tool together within 3 working days and submit to CH Manager. Tool will inform staff if all measures have been implemented to avoid risk of PU and/or provide feedback on areas of
improvement.
Is the damage due to pressure or friction, moisture or both? Refer to Scottish Adaptation of EPUAP Classification Tool and Scottish Excoriation & Moisture Related Skin Damage Tool. If unsure refer to CHLN or senior staff members.
Reassess Regularly Reassess PU regularly and document in wound assessment tool. Implement any changes required to pressure area care, skin care or dressing choice.
Has the Pressure Ulcer deteriorated?
YES NO
Refer to CHLN Complete referral form for CHLN including all relevant information. CHLN will peer grade PU and assist in care planning and advice on
dressing regime.
Update documentation Record confirmed grade of PU (if acquired PU, document if avoidable or
unavoidable). Update risk assessment tools and Care plans.
Results
1 1 1
3
2
5 5
4
3 3
6
5
0
1
2
3
4
5
6
7
Oct 16
No
v 1
6
De
c 1
6
Jan 1
7
Feb
17
Ma
r 17
Apr
17
Ma
y 1
7
Jun 1
7
Jul 17
Aug 1
7
Sep 1
7
Co
un
t
Count of Newly Acquired Pressure UlcersNov 16 - Sep 17
1
2
1
2
3
1 1
2 2
3
5
4
3
1
4
2
1
00
2
4
6
01
/1…
01
/1…
01
/0…
01
/0…
01
/0…
01
/0…
01
/0…
01
/0…
01
/0…
01
/0…
01
/0…
Nu
mb
er
of
pre
ssu
re
Ulc
ers
Avoidable/Unavoidable Newly Acquired
Pressure Ulcers Nov 16 - Sep 17 Avoid
able
1 1
2 2 2 2
4
3
4
7
5
4
1
3
1
2
1
4
1
2 2
1 1 1
0
1
2
3
4
5
6
7
8
01
/1…
01
/1…
01
/0…
01
/0…
01
/0…
01
/0…
01
/0…
01
/0…
01
/0…
01
/0…
01
/0…
Nu
mb
er
of
Pre
ssu
re
Ulc
ers
Pressure Ulcers Peer Grading Accurate or Changed
Nov 16 - Sep 17(Including Newly Acquired AND
Inherited) Accurate
RECOGNISE
Pressure Damage
REPORT
Report to trained staff
RESPOND
Ensure all appropriate
pressure relieving
interventions are
implemented
www.pressureulcer.scot
Getting Started –
Our Model for
Implementation
Hilary Brown, Argyll & Bute
H&SCP
Sara Sears, Highland H&SCP
Getting Started
• Organisational support from Assistant Director of Nursing and Lead Nurse
• Initial meeting with outline expectations of involvement in the project
• Interview with HIS
• Induction days and steering group
• Self selection of Care Homes via A&B Care Home Network and Highland Carehomemanagers meeting and Integration Leads - contrasting- LA/Private; small/large; island/mainland; residential/nursing.
• Met with Care Home staff- base line data and DATIX; learning needs analysis; roles and responsibilities agreed.
Key Stakeholders
• Project Leads (Associate Lead Nurse and Integration Lead) invited Care Home managers, Key staff they identified (Champions), District Nurses, Tissue Viability link nurses, Local Area Managers to an initial meeting
Additional Stakeholders could have been included:
• Tissue Viability specialist
• Continence Link/Specialists staff
• Integrated Equipment Store staff
• CHEF/Education staff
Key Learning Points
• Gather your team/s-check who else should be included
• Describe the work plan- use ihub resources
• Gather data- baseline self report and ongoing, DATIX, RCA, staff learning needs analysis
• Analyse data in open and supportive way- care home staff know their residents-identify quick fixes; assessment tools and processes
• Staff support- induction processes, training plan, training support
• Information board on display- generate interest and discussion in the homes
• Report progress through appropriate channels
What worked in Argyll and ButeKey Stakeholders:Care Home ManagerCare Home StaffCommunity Nursing Team
Key Resources:SPSP RPUCH NES Pack/website, especially;• Data Collection Spreadsheet• Pressure Identification Tool (NATVNS)• SSKIN Bundle, Root Cause AnalysisTraining for all staff
Key Roles:Care Home ChampionLink District Nurse – with access to a Tissue Viability Nurse when neededManagement support in Care HomeLead Nurse support in HSCP
1
•Build on what you have. Care Home and Community Nursing team work extremely closely and as a team, meeting at least weekly. We use a link nurse system for easy communication. This affords the opportunity to jointly scrutinise & review data, management plans and recognise knowledge gaps for planning future joint development sessions. Involve specialists when necessary.
•Having a pressure ulcer champion in the home really reaps rewards in keeping focus and updating the data.
2
•Review current baseline knowledge of staff regarding pressure ulcer identification and management. This should be with Care Home and Community Nursing staff. Could use the P&K tool - we did.
•Arrange joint training at the earliest opportunity. It is useful for all home and community nursing staff to have this same baseline and understanding of current evidence and resources. People think they know but maybe not.
3
•We were a very small scale trial and there was low incidence of pressure ulcers, but this focus meant we all learned together
•We used resources that had been agreed together, we successfully tested guidance for residents & relatives
•We identified issues and looked for solutions together, eg. Moisture and pressure problems from continence product change
•We shared our progress and learning at the Care Home Network with other care home teams, this will continue
TEAM APPROACH MAKES IT WORK
Key Learning Points:
What is your model for other H&SCPs ?Key Stakeholders: Key Resources: Key Roles:
•Lead and Associate Lead Nurse•Carehome Quality Improvement Lead•Community Nurses•Carehome Managers •Tissue viability nurse specialist
Gap analysis questionnaireRisk Assessment ToolSSKIN bundleData collection spreadsheetRoot Cause AnalysisTV and moisture Grading ToolAudit Tool
Tissue Viability Nurse SpecialistCommunity Nursing TeamsLead Nurse/Associate Lead NurseCarehome Staff (key interest)Carehome Managers
Carehome managers and representatives with an interest in tissue viability attended educational events with Associate Lead nurse and tissue viability nurse specialist. Gap analysis completed and areas for learning identified. Presentations and practical sessions given and discussed and programme developed. Feed back given. Model for these managers and key person to take the learning back to the home and roll out training..
Partnership working with Health and Social Care. Use meetings which are already in place. Engage with the key stakeholders and ensure that managers and key staff are involved . Motivated individuals engaged in the process are key. Ensure support of specialist nurses and start small and ensure use of PDSA cycle.
Audit and review showed not best model . Model changed to provide educational session for community nursing team same information then being delivered to staff for large event and community teams then to support delivery of training. Package of information developed to provide to all homes and community teams for education and audit
Reducing Pressure Ulcers in Care
Homes Improvement Programme
Dumfries and Galloway’s Journey
Nicola Sloan, Patient Safety Project OfficerPaula Riley, Improvement Advisor
Getting started
Our checklist•Leadership Commitment•Right people in the room•Understand our landscape•Infrastructure to support•Communication
"As Chief Officer of Dumfries
and Galloway Health and
Social Care Partnership, I fully
support our proposed
engagement in the Reducing
Pressure Ulcers in Care Homes
Programme. As a Partnership,
we are proud of our genuine
engagement across the
statutory, Third and
Independent sector and are
confident that the strong
relationships that exist would
prove vital to the success of
this Programme."
Psychology
SystemsVariatio
nTheory
Local learning
•Ownership•Learning events•Knowledge and skills•Theory into practice•Leadership•Networking
What does culture look and feel like?
Does it make a difference?
0
1
2
3
4
5
6
7
8
May
-16
Jun
-16
Jul-
16
Au
g-1
6
Sep
-16
Oct
-16
No
v-16
Dec
-16
Jan
-17
Feb
-17
Mar
-17
Ap
r-1
7
May
-17
Jun
-17
Jul-
17
Au
g-1
7
Sep
-17
Oct
-17
Nu
mb
er
of
Pre
ssu
re U
lce
rs
Months
Number of Newly Acquired & Inherited Pressure Ulcers recorded monthly- Care Home 4
Newly Acquired
Inherited
Median
Extended Median
Start ofTested QI
Tested
• Leadership at all levels
• Relationships and culture
• “Give a little”
• Frequent engagement
• Equal partners
Last thoughts....
Resources –Data Collection Toolkit
Keir Robertson, HIS
Guidance Page
Care Home Lookup
Data Collection Tool
Data Collection Tool
Month with no identified Pressure Ulcers
Data Collection Tool
Month with no identified Pressure Ulcers
Notifications after data entry
Data Analysis
Data Analysis
Data Analysis
Available Measures in Analysis
Newly Acquired Pressure Ulcers
Newly Acquired Grade 1 vs. Gradable 2+ Pressure Ulcers
Inherited Pressure Ulcers
Location Pressure Ulcer Inherited from
Inherited Grade 1 vs. Gradable 2+ Pressure Ulcers
Newly Acquired and Inherited Grade 1 Pressure Ulcers
Newly Acquired and Inherited Grade 2+ Pressure Ulcers
Pressure Ulcer Location on Body
Primary Cause of Pressure Ulcer
Prevention Care Plan in Place Y/N
Risk assessment completed on admission
Risk Level
How often was risk assessment updated
Care Plan Review Frequency
Treatment Care Plan in Place Y/N
Prevalence of Pressure Ulcers
Grade 1 vs. Gradable Grade 2+ Pressure Ulcer Prevalence
Evaluation Case studies
Sarah Harley (Evidence and Evaluation for Improvement Team)
Aims and approach
• Purpose was to illustrate and explain the range of changes being implemented and the difference these are making to practice and residents’ care
• Conducted by specialist associates
• Case study approach feasible within the constraints of evaluating a programme operating in multiple locations in a short timescale
Case selection
Abbey Gardens – Dumfries and Galloway
Canniesburn – East Dunbartonshire
Catmoor House – Perth and Kinross
Three care homes were selected to illustrate a range of successful changes
Data collection
• Enquiry structured to understand and capture the tests of change and what difference this is making for staff and residents
• Face-to-face and telephone interviews with care home staff, nurses and local leads
• Strengths – allows in-depth illustration of complex change and the role of important contextual factors
• Limitations – doesn’t allow generalisation
Key learning
• Multiple tools being used successfully; enabling assessment to be linked directly to responsive care planning and the more timely and effective use of equipment.
• Education and training has been crucial for building knowledge and confidence.
• Improved assessment practices have been empowering for staff; helping them to understand why pressure ulcers develop and how to be responsive to change.
Key learning
• Assessment being linked with appropriate action on what works well for different people given their care needs, preferences and capacities.
• Leadership crucial enabler
• Better communication and relationships amongst staff and with relatives is helping to develop a culture of safety and person-centred care.
Next steps
• The work has momentum to sustain, with changes being embedded such
as through the use of induction for new staff.
• Plans for spread through sharing success within their own organisations
and other providers locally.
• Case studies and key learning to be made available on microsite.
Urgent Care PortfolioImprovement Approach to Urgent Care
Diane Campion
Healthcare Improvement Scotland
What does Out of Hours Mean?
• 2004 – General Medical Services Regulations enabled GPs (independent contractors) to opt out of providing General Medical Services:– Between 1830 and 0800, at weekends, on public holidays and during
Protected Learning Time
• NHS Scotland Health Boards are now responsible for providing GP services Out of Hours
• No contractual obligation or mandate on GPs to work during out of hours period
• 1.3 million calls per annum to NHS 24
• c25% of callers provided with information only
• 74,000 referrals to GP OOH from NHS24 on a monthly basis:
• Half are directed to attend one of the 64 Out of Hours Centres throughout Scotland
– Highest attendance group are Under 5s
• One in Five are visited at home by a GP or other healthcare professional
– Most Home Visits are for Older Age Groups
• c10% receive GP telephone advice; c7% are advised to attend an Emergency Department; c6% are transferred to Scottish Ambulance Service
Urgent Demand
GP Workforce• 4,465 GP posts in Scotland, (c8 GPs per 10,000)• 2,228 GPs contribute to GP OoH, equating to an estimated WTE of
353• 6% contribute around 1,000 hours or more over the year to out of
hours• 25% contribute less than one hour per weekNursing Workforce• 2,175 Registered Nurses employed by General Practice• 6% of these Nurses work in Out of Hours
Current Workforce Estimates
National Review of Primary Care Out Hours 2015
• Health Secretary – Ms Robison announced this Review in response to the high volume of unfilled Out of Hours medical coverage throughout Scotland
• Pulling together: transforming urgent care for the people of Scotland - November 2015
• Healthcare Improvement Scotland commissioned to produce National Guidance for Urgent Care
Menta
l
Health
Children
Frail and
Elderly
Pallia
tive
Care
Urgent Care
Ritchie Review Themes
Urgent Care Portfolio
Base
linin
g &
Prof
iling
Right Time Right Care
Improvem
ent Approach
For Urgent Care
Outcomes Focused Person Centred Care
Improvement Approach to Urgent Care
• Theme: Frail and Elderly
• Partnership Working: Scottish Care and Care Inspectorate
• Method:
– Explore: Structured Interviews with 2 Care Homes and 2 Care at Home Services in North and South
– Identify: Findings and Possible Improvements
– Confirm: Always Event Methodology
Improvement Programme
• Care Inspectorate and Healthcare Improvement Scotland joint funded Improvement Adviser
• Partnership working with NHS 24 and Erskine
• Intended Outcomes:– Getting right care at the right time for people in receipt of care in a
care home and care at home setting
– Improving confidence in decision making by care home and care at home staff
– Raise the profile of the importance of the care at home worker
Three Lenses of Guidance
Commissioners
UrgentCare
Guidance
Providers
Users
Phase Description From Ends
Design and Inception Develop Project Initiation
Documentation
September 2016 December 2016
Establish Programme Governance
Agree Terms of Reference
Evidence Gathering Develop Approach and Methodology January 2017 March 2017
Establish Working Groups February 2017 June 2018
Execute Project Plans April 2017 August 2018
Deliver Local Engagement
Programme
August 2017 December 2017
Drafting and Publication Establish Technical Advisory Board
(TAB)
August 2017 December 2017
Submit Recommendations from
Working Groups to TAB
December 2017 February 2017
Submit Discussion Papers/Terms of
Engagement to Steering Group
September 2017 November 2017
National Guidance Draft 1.0 November 2017 December 2017
Regional Consultation Events January 2018 March 2018
National Guidance Final January 2018 March 2018
Ministerial Acknowledgement February 2018 March 2018
Publication of National Guidance for
Urgent Care
March 2018 April 2018
Consultation Public Consultation April 2018 February 2019
Schedule of work
Celebrating our SuccessJill GilliesPortfolio Lead Primary Careihub
In Summary• Education and training is an important element of
this work
• New relationships over different disciplines and organisations formed
• Gathering data about pressure ulcers has been challenging
but…• From 5 HSCPs you have tried, tested, developed
and approved 29 tools that WILL help colleagues and peers
Looking forward to hearing about your
local celebratory events