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Welcome to Alderstead Heath

Contents

Location 3Need to know 4Things to do 6Hiking trail 8Inside your Glamping Pod 10

Instructions 11Barbecue 14Keeping you safe 15Your next adventure 16

Welcome to Alderstead Heath. This is your glamping guide to help you explore the picturesque Surrey Hills. Should you need anything during your stay our helpful site staff can be found at reception.

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LocationSet in the picturesque Surrey Hills, in a wooded location beside Pilgrims Way, Alderstead Heath is, a great spot for nature lovers, walkers and adventurers to explore the Surrey and Sussex terrain.

From the site there are a variety of walking trails lining the North Downs. It’s certainly worth visiting the National Trust’s Box Hill or Gatton Park and Gardens (600 acres of sculpted parkland) – perfect places to stretch your legs and let the little ones discover their natural surroundings. If you want to get up close to the local wildlife, the British Wildlife Centre gives you the chance to meet the resident foxes, otters, hedgehogs and deer.

Adventurous types who aren’t afraid of heights can admire the aerial views on a flying experience from the Redhill Aviation Flight Centre. For a fun and energetic day out, have a tree top adventure with Go Ape or visit Chessington World of Adventures, a theme park resort brimming with rides for all ages, a zoo and Sea Life Centre too!

Due to its proximity to London, it’s easy to travel to the capital for a day visit. Whether you plan to scale the heights of the o2, spend your days tasting street food at one of the cities many markets or experience a late night musuem opening, you’ll be there in less than an hour.

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Need to knowWelcomeBegin your adventure and arrive between 3pm and 8pm. Reception is open from 9am -5.30pm. You will find a Welcome Basket inside your Glamping Pod for you to enjoy free of charge. There will be a small deposit required for your key.

LeavingWhen the day comes for you to bid us farewell, please check out by 10 am. If you would like to extend your stay, please enquire at Reception. Please return your key and security barrier card on check out and your deposit will be returned.

Site facilitiesWe have a full complement of facilities for your comfort including readily accessible shower rooms as well as baby and toddler changing and washrooms. Locations can be found on the site map.

Site shopStock up on supplies at the friendly site shop in Reception, which sells your basic needs including eggs and milk and is open March - Mid Novemeber.

LaundryAdventuring in the outdoors can be a messy business. Luckily laundry rooms are available for your convenience, locations can be found on the site plan.

Information roomPlenty of local knowledge is at your fingertips in the information room near Reception.

Wi-FiStay connected to the outside world whilst in the great outdoors. One of our site staff will be delighted to give you the details for Wi-Fi. Signal strength varies across the site and streaming may not be available.

Mobile and public telephonesOccasionally our secluded location means that mobile phone coverage drops, but fear not as we have a public telephone on site located next to the information room.

Rubbish and recyclingPlease help us to keep our site beautiful by disposing of your waste and recycling at the service point.

Curious crittersWatch our for furry friends that might be hungry for a tasty treat. Food left outside your pod may mysteriously go walkies.

Security barrierThere is a barrier at the site entrance for your security and peace of mind. This will be locked from 11pm - 7am

Dean Lane, MersthamRedhill, RH1 3AH

Tel: 01737 644629

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Emergency ContactsPolice:

Non-emergency:101

Emergency: 999

Hospital with A&E: East Surrey Hospital

Redhill

RH1 5RH

01737768511

Doctor:

Moat House Surgery Merstham

01737642207

Dentist:

Redhill

01737764161

Security barrierThere is a barrier at the site entrance for your security and peace of mind. This will be locked from 11pm - 7am

CleaningYou will find your Glamping Pod clean and fresh when you arrive. If you are staying longer than 7 nights and would like clean bedding after a week on site, please put in a request with site staff upon arrival or with 72 hours notice

SupermarketsThe closest super markets are Tesco, Morrisons and Waistrose in Caterham

2.9 miles

Tourist information centreFind out what’s on, what’s nearby and what’s new at the Tourist Information Centre in Guilford.

01483 444333

www.guildford.gov.uk/ visitguildford

155 High St, Guildford GU1 3AJ

23 miles

Eating outShops and dining options can be found in Caterham. Country Pub, The Fox can be reached by foot and is approximately an hours walk.

Coulsdon Common, Caterham,

CR3 5QS

01883 340737

The Harrow is also around 3 miles away, and is a great place to curl up in front of the fire after day of adventure.

235 Stanstead Road, Chaldon,

CR3 6AJ

01883 343260

Public transportThere is a train service from Coulsdon South, 3.3 miles, to London in 30 - 40 minutes. Site Staff will be able to provide you with a local taxi number.

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Things to do1. Family Fun Chessington World of Adventure. This famous family friendly themepark with over 40 rides hosts live shows, a zoo and sealife centre. A great family day out. www.chessington.com0871 663 4477Chessington KT9 2NE16.9 miles

2. Mountain biking adventuresSee the hill from a different perspective, at speed! From workshops for beginners to guided trails and skills courses for the more seasoned adventuers this is great way to explore the area.Various routes in the Surrey Hillswww.singletrackschool.co.uk0333 121 2125

3. Take a SipExplore the Surrey countryside, experience a vineyard tour and

reconmends Reigate Hill, one of the many trails across the North Downs or visit the North Downs website for alternative routes.www.northdownsway.co.uk.

6. Monkey businessCross the canopy showing off your simian skills at GoApe. Plummet back to earth in style via the exhilarating zip-wires. Climb, leap and swing your way through spectacular treetop scenery. A wild way to spend the day!www.goape.co.uk0333 331 5995Chessington,Surrey KT9 2NE16.8 milesQuote code ‘CAMC17’ for 10% off.T&Cs: Offer valid Sunday to Friday, excludes Saturdays. Expires 30/11/2018. Excludes Tree Top Junior. Pre-booking essential, There is a £3 booking fee via the Go Ape Call Centre.

tasting, try your hand a cheese making, enjoy the Gallery Restuarant or make the most of the packed events schedule. Denbies Wine Estate is a must for all wine lovers.www.denbies.co.uk01306 876616London Road, Dorking RH5 6AA11.2 miles

4. Take to the SkiesAdventurous types who aren’t afraid of heights, can admire the aerial views on a flying experience at the Redhill Aviation Flight Centrewww.redhillaviation.co.uk01737 822959Redhill Aerodrome, Kings Mill Ln, Redhill RH1 5JY5.7 miles

5. Explore on footBeing located on the Pilgrims’ Way means there are loads of routes to explore on foot. The National Trust

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7. Splashing aroundFor a day of dinghy riding, windsurfing, kayaking and paddle boarding, head to Aqua Sports, less than 4 miles from the site.www.aquasports.co.uk01737 644288Mercers Country Park Merstham RH1 4EU3.4 miles

8. Fly a kite in the park......But not quite as you know it. Enjoy a power kiteing experience in Richmond Park with courses from beginnners to pros. Why not arrive by river and keep an eye our for deer whilst you’re there!www.kitevibe.com07866 430979Robin Hood Gate or Roehampton Gate Richmond Park W2 2UH22.8 miles

9. Wildlife If you want to get up close to the local wildlife, the British Wildlife Centre gives you the chance to meet the resident foxes, otters,

hedgehogs and deer. Learn about our native species and the challenges they face living in the wild in Britain today.www.britishwildlifecentre.co.uk01342 834658British Wildlife Centre Lingfield Surrey RH7 6LF12.5 miles

10.City BreakSee the iconic sights in a different light and explore London by water as you kayak along the thames. Enjoy a tranquil paddle up the historic Grand Union Canal, glide past the Houses of Parliament and HMS Belfast to Tower Bridge or discover Big Ben by night. www.kayakinglondon.com0208 968 4500Cremorne Riverside, Cremorne Gardens London SW10 0QH

17.2 miles

11. Head for HeightsIf you’re feeling adventurous, scale the heights of the city and abseil the UKs tallest sculpture in the Olymic Park, 262 feet above the city.

If abseiling’s not for you, race back to earth via the worlds highest and longest tunnel slide!www.arcelormittalorbit.com0203 198 0407Queen Elizabeth Olympic ParkE20 2AD 11.1 miles

12. Two wheeled tripsThe nearest National Cycle Network route to this site is route number 21, a mainly road-free route through the countryside that starts in Greenwich and travels past Alderstead Heath down to Gatwick - part of the Downs and Weald Cycle Route. South of Crawley you can head towards Tilgate Forest to enjoy the leafy, maintained trails. Alternatively if you’re feeling strong, head north towards London on route 21 and connect up with route 20, The Sustrans Wandle Art Trail which finishes at the River Thames.

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Hiking trailEnjoy an exhilarating walk across Reigate Hill and learn how man has influenced the history on the hill. Stroll through flower-sprinkled grasslands and tranquil shady woods. There are many places along the route to stop and enjoy the spectacular views across the Weald towards the South Downs.

1. From Wray Lane car park, walk west along the North Downs Way, crossing over the recently refurbished footbridge.

2. Continue to follow the North Downs Way. On your left, you’ll pass the entrance to Reigate Fort. Why not take a break and explore this military site?

3. The open area of mowed grass to your left is where a US Flying Fortress crashed into Reigate Hill on 19 March 1945.

Reigate Hill WalkRoute: Moderate

Miles: 3.3 Miles Start: Wray Lane, Reigate Hill

Grid ref: TQ262523

4. As you pass through the wooden gate, you’ll see the Inglis Memorial to your left. This is the first opportunity to experience the spectacular views towards Box Hill and Leith Hill in the West, and the South Downs in the South. Continue to follow the North Downs Way along the top of the hill. Keep an eye out for our Belted Galloway cattle that manage the chalk downland by grazing the unwanted scrub.

5. Pass through the wooden gate and continue to follow the North Downs Way until you come to a T-junction with three metal posts. Turn left onto the tarmac track and continue to follow the North Downs Way.

6. As you walk along the track, you’ll see a large white cast-iron post to your left, this is a Coal Tax post. Pass through the metal posts and head downhill, continuing along the North Downs Way. Caution: steep descent.

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7. At the bottom of the hill, you’ll come to a crossroad with a fingerpost. Turn left through the wooden barrier and follow the footpath through the yew woodland. As you leave the woodland, you’ll see open chalk downland to your left. This area has recently been cleared of mature scrub that was invading the special grassland habitat. Continue to follow the path along the edge of the downland. You’ll come to waymarker post with a North Downs Ridge marker on it. Follow the arrow and go down the wooden steps.

8. At the end of the large bowl area, continue to follow the yellow waymarker arrow. At the waymarker post, stop and turn to your right - behind you is a deep depression. There used to be an entrance here to one of the many mines in Reigate Hill. The mines were dug to extract hearthstone. This was processed outside the mine entrance into small blocks, similar in size to a bar of soap. The stone was used to whiten the front door steps of people’s homes.

9. At the Y-junction, take the left fork and continue to follow the yellow arrow. You’ll see a National Trust Omega sign to your right, pass this and continue along under Park Road. Caution watch out for vehicles.

10. As the road bends to the right, turn left onto the unsurfaced track. Then almost straight away, turn sharp left and follow the blue arrow for the Millennium trail, leading up the hill.

11. Halfway up the hill you’ll see the Simpson Memorial. Why not stop for a rest? There’s a bench just off the path on the left. On a clear day, views looking towards Box Hill and Leith Hill are spectacular.

12. Pass through the wooden gate and turn right up the steps. At the top you’ll find yourself back at the Inglis Memorial, turn right through the wooden gate and follow the North Downs Way back to Wray Lane car park.

For more walks in the local area from the National Trust or to become a member, visit www.nationaltrust.org.uk.

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Inside your Glamping Pod

Inventory

Inside your Glamping Pod you will find all the items you need for your stay, details of which can be found below.

Bedding and pillowsThe amount of bedding you have been provided with will depend on the number of guests staying in the unit. Each bed comes with a duvet and two pillows for the number of guests booked. The double bed will be made up and folded away. Spare pillows can be found in the cupboard.

Double/twinIf you have booked the Glamping Pod for two guests, the double bed will be made up and there will be no other bedding in the unit. If you would like alternative sleeping arrangements, please inform a member of staff.

Bedding for sofa bedIf you have booked for four guests then bedding for the sofa bed can be found in the cupboard. Please use the mattress protector, sheet, duvet and pillows.

PowerThere are plug sockets located in the kitchenette and behind the TV. The power sockets in the kitchenette also have USB sockets. If the fuse trips, please find the fuse box located at the back of cupboard next to the kitchenette. Please ensure all fuses are in the ON position. If there is any further issue with the power, then please report to reception.

StorageThere are various cupboards provided for storage. There are coat hangers provided in the main cupboard between the kitchenette and double bed. The cupboards in the bathroom are a convenient place to store your suitcases.

DepartureOn the day of departure, please leave your Glamping Pod tidy with the crockery and cutlery washed and with your rubbish and recycling disposed of in the service point located just outside your unit.

BluetoothTo link to the Glamping Pod’s inbuilt iSelect Bluetooth, press the on/off briefly on the remote to turn on system, then press iPod. Press key 5 on the remote for approximately 10 seconds. The remote will then say Link. Access the Bluetooth settings on your phone and search for devices. Select KBSound. Select pair when pairing request appears. If password is requested use 0000. When connected the light will stop flashing and your phone should stay connected. Go to www.eissound.com for the full User Manual under Bluetooth and iSelect 5.

• Gas barbecue• Barbecue tools• Barbecue cover• 4 x outdoor seats• Outdoor table• Parasol• Outdoor shoe box• Outdoor door mat• Indoor door mat• Bunk bed ladder• 4 x large cushions• 4 x small cushions• Fold away table• Coat hangers x 8• TV and DVD• Inbuilt Bluetooth

player• 6 x books• Jenga

• Cube coffee table• Living room bin• Dustpan and brush• Fridge• Microwave• Kettle• Toaster• 4 x dinner plates• 4 x side plates• 4 x bowls• 4 x mugs• 4 x forks, knives,

spoons• Corkscrew • Cutlery holder• 4 x tumblers• 2 x wine glasses• Tin opener• 5 piece knife set

• Cooking spoon/slice/slotted spoon

• Large saucepan• Small saucepan• Frying pan• Chopping board

• 2 x toilet rolls• Toilet brush and

holder• Bath mat

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1. Pull down double bed• Remove cushions.• Stand in front of the bed,

pull the grab handle while supporting the top flap with your hand.

• Extend top flap and guide bed down.

• Ensure flap is fully extended out before allowing bed to fully lower to the ground.

• Remove elastics.• Bed is now in position.

To put the bed back into the upright position, reverse the above instruction. Bedding and two pillows can be left on the bed.

3. Fire alarmThe Fire alarm and carbon monoxide alarms are located on the ceiling in the middle of the main room. Please see the ‘Keeping you safe’ section of this book for more details on fire safety.

5. Bunk bed The ladder for the bunk bed is located behind the bathroom door. • Protection boards must not be climbed over or used

to access the bunks.• Care shall be taken against the risk of falling

out when the upper bunks are in use by children especially under 6 years of age. These bunks are not suitable for use by infants without supervision.

• Bunks are designed to carry a child to a maximum of 69.8kg (11 stone).

2. HeatingThere is a heater located in the main room under the cupboard next to the kitchenette. To turn it on:• Set the fan to the sun position• Set the power switch to the I or II position to increase

or decrease the heat output as required.Set the heating switch to the (O) position to turn off Summer Mode. If required, it can also be used in Summer for air circulation without heat. Set the heating switch to the snowflake position and set the fan speed to the required setting.

4. Sofa bedTurn the sofa into a bed by placing the arms flat. To do this: • Pull the arms inwards towards

the sofa to release the arms• Push the arm down flatTo push the arms upright:• Gently push the arm down

towards the floor• Slowly raise the arm into an

upright position

Instructions

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7. Avtex TV/DVD playerTo turn the TV on press the power button on the rear of the TV. The standby indicator will glow red. Then press the Standby button on the remote and the standby indicator will turn blue. A DVD player is inbuilt into the side of the TV. Usage of a USB device can be done through the USB slot found at the side of the TV. This player can play MPEG2 and JPEG files. Press the TV/♫ button to switch between Digital TV and Digital radio modes. Press the Source button to display the source menu. Choose between Digital TV, Satellite TV, DVD, AV, HDMI 1, HDMI 2 and USB. Use the up and down buttons to scroll between inputs and then press OK to select the source. Press the Exit button to exit the display. Press the channel up and channel down buttons or use the numeric buttons to change the channel. View programme information by pressing the Info button. Use the V+/V- buttons to increase or decrease the volume. If a channel has subtitles available, you can select the subtitles by pressing the Subt button. Select the language required using the up and down buttons then press OK. Go to www.avtex.co.uk for the full Avtex TV/DVD Player User Guide under ‘Support’ then ‘User Manuals’.

8. ToasterDo not insert metal, foil, utensils, buttered bread or oversized food into the toaster. Please do not cover bread slots while toasting and ensure that the crumb tray is always in position.

9. Books and gamesBooks and games can be found on the shelf to enjoy with your friends and family. Please feel free to keep your card and dice set from your welcome pack. Please leave all other books and games inside the unit for other guests to enjoy.

10. Fold-up tableWhen the double bed is in the upright position, you will find a fold-up table located underneath the sofa.

11. Bathroom heatingThe heated towel rail in the bathroom can be operated with the switch on the left hand side of the rail.

12. ShowerThe height of the shower can be adjusted for your convenience. To do so, turn the lever on the left to release, adjust to the desired height, then re-tighten to keep in position. Move the left dial forwards to turn on the smaller hand held shower head. Move the left dial backwards to turn on the main waterfall shower at the top. Temperature can be controlled by moving the dial on the right as needed.

13. FridgePlease do not change the temperature of the fridge. There is a small freezer at the top of the fridge.

14. KettlePlease only fill the kettle with cold water and ensure that it is between the max and min marks shown and close lid tightly

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1. DISPLAY – Cooking time, power level, indicators and the current time are displayed.2. AUTO COOK – Used to cook or reheat favourite foods. 3. DEFROST – Used to defrost foods4. POWER – Used to set power level.

To use the microwave place food in a suitable container. Ensure glass tray in place. Close oven door. Select the setting required and cooking time and then press START. The microwave automatically cooks on full power unless set to a power level. If using one touch cooking, select the desired food, press the pad until the number in the display is the same as desired quantity to cook. After 1.5 seconds the display is changed into cooking time and the microwave starts to cook. The +30 sec button allows you to reheat for 30 seconds at full power by simply touching the pad. By repeatedly touching +30 sec, you can also extend reheating time to 5 minutes by 30 second increments. The door can be opened at any time during operation by pushing the door open button and the microwave will automatically switch off. Press the START button to re-start. See www.daewooelectronics.co.uk for full user manual. The model is KOR-6L6BDBK. Warning: Do not use the oven for any reason other than food preparation. Do not use when empty. Do not operate without glass tray in place. Be sure it’s sitting properly on rotating base. Make sure caps and lids are removed from containers prior to cooking. If smoke is observed, switch off the appliance and alert a member of staff.

5. CLOCK – Used to set clock.6. ONE TOUCH COOK – Used to cook or reheat specific quantities of food.7. TIME SET PAD – Used to set the cooking time and the current time.

15. Microwave8. STOP/CLEAR – Used to stop the oven operation or to delete the cooking data.9. START/+30 SEC – Used to start the oven and to set reheat time

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Barbecue

Starting up the barbecue1. Remove barbecue cover.2. Open the lid of the grill unit and remove barbecue tools. 3. Open the cylinder valve.4. Maintaining the greatest possible distance from the grill unit, press and

turn the respective flame regulator anti-clockwise to the “HIGH” setting. Keep it depressed in this position and press the ignition button.

5. Close the lid of the grill unit and allow the barbecue to heat up to fullpower.

6. You can now place your food on the grill.

Switching off the barbecue1. To switch off the burners and extinguish the flame, press and turn the

flame regulators clock-wise to “OFF”. 2. Close the cylinder valve3. Wait until all parts have cooled down and then clean any components

that need to be cleaned.4. Replace barbecue tools and close the lid on the grill.5. Replace the barbecue cover.

Warning: During operation some parts of the barbecue can become very hot, particularly those close to the grill unit and the lid. Possible consequences include severe burns from touching parts near the grill unit or fire if flammable materials or substances are near the barbecue. When setting up, make sure that there are not and will not be any flammable materials or substances nearby. Do not move the barbecue as it is fitted a suitable distance away from walls and other flammable and flame-resistant materials. Never leave the barbecue unattended. If you think the gas is leaking, please turn the barbecue off and contact a member of staff. Take particular care to ensure that children and animals are kept away from the barbecue. Ensure that all food is cooked thoroughly

When it’s time to kick back and chill out with the grill out, you will find that the gas barbecue is easy and quick to use. Inside your Glamping Pod you will find pots and pans for use on the barbecue’s side burner along with cooking utensils. Barbecue tools are kept inside the barbecue.

Barbecue recipeNeed some barbecue inspiration? Try Martin Dorey’s recipe for Kofta Kebabs with Tzatziki in Pittas. These are super easy to make and taste just lovely.

Mix the lamb with the cumin, coriander, thyme, sumac and seasoning. Divide into 4 and shape into 4 large long thin sausages (or 8 smaller ones) around a skewer. Before cooking drizzle a little olive oil and lemon over the kebabs. Cook them on the BBQ for at least 10 minutes each side, turning often to get a nice even brown. Meanwhile mix up the yogurt, cucumber, mint and lemon juice to make your lovely dippy sauce. When the kebabs are ready, slide off the skewer into the pitta. Put it all together with chopped up little gem lettuce and chomp it like it’s 4 am and you’re on the way home from a great night out...only this is better…

For the kebabs:• 500g of lean lamb mince • 1 tsp cumin • 1 tsp ground coriander • 1 tsp paprika • Black pepper • Lemon thyme (or thyme) • 2 tsp sumac (if you have it) • Salt and pepper

For the Tzatziki:• 200g Greek yogurt • Fresh mint leaves • Cucumber, chopped • Juice of ½ lemon

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Keeping you safe

DeckingPlease take care on the decking as it may become slippery when wet.

Locking upPlease ensure all windows and doors are locked when vacating your Glamping Pod.

ParasolsPlease ensure the parasol is closed when not in use.

Fire and ventilation precautionsFor your safety:• If using gas or other combustion appliances additional

ventilation will be required• Do not place hot appliances near the walls, roof or

curtains• Always observe the safety instructions for these

appliances• Never allow children to play near hot appliances• Keep exits clear• Make sure you know the fire precaution arrangements

on the site• Make sure ventilation openings are open all the time

and are not obstructed to avoid suffocation• Fires are not allowed on site If you hear one of the alarm warning bells that are located throughout the site at each fire extinguisher box, please proceed directly to the assembly point in the late night arrivals area. If you discover a fire or the alarm inside your accommodation sounds, please raise the alarm at the nearest fire point, proceed to the assembly point, then dial 999 and follow site staff’s instructions. Our fire alarms are tested weekly to make sure they are always operational. In the unlikely event that the fire alarm indicates a low battery, please inform a member of staff. There are fire extinguishers located inside the Glamping pods and onsite.If the CO alarm sounds in your accommodation:1. Open the doors and windows to ventilate the area2. Turn off all fuel appliances3. Evacuate the property4. Alert a member of staffMedical attention must be sought for anyone suffering from Carbon Monoxide Poisoning.

Vehicles, pedestrians and cyclistsThere are young children and adult pedestrians present on site at all times. Please remember that our sites are designed for people to relax and enjoy their holidays so we give priority to children, people on foot and cyclists over vehicles when crossing roads. We ask drivers to

be patient, alert and move slowly. For this reason there is also a 5mph speed limit to ensure that vehicles and people on foot are travelling at roughly the same pace. Please follow the one way system in place and help us to stay accident free.

Roads, paths and tracksPlease take care when exploring the site as some tracks and roads may be uneven. In bad weather untreated surfaces such as paving slabs can become slippery. We always strive to make sure that hazards are minimised, but if you do find something you think we have missed please let us know Avoid walking or cycling under raised barriers in case they lower unexpectedly.

Lighting on site Due to the low level lighting in place around the site, it can sometimes be hard to see when moving around after dusk. Please take care when moving around at night.

WeatherOur staff are prepared for the worst and will grit high risk areas around reception, the toilet and shower blocks, service points, barriers and footpaths in the event of snow and ice. Other areas of our site will not be gritted so you should take extra care when out and about.

Animals and nature hazards We encourage wildlife and maintain natural surroundings where possible so please take care when walking around the site. Mole hills, rabbit holes, tree roots an uneven ground are likely to be present. Wild animals, farm animals and horses can behave unpredictably if you get too close, especially if they’re with their young – so give them plenty of space. We advise you to keep your eyes peeled and wear appropriate footwear. Find the countryside code on www.ramblers.org.uk.

Behaviour on sitePlease remember that there are other guests staying and be considerate with noise levels. If you have children with you, please remember that you are directly responsible for their supervision. Verbal or physical abuse of staff or guests will not be tolerated under any circumstances and will result in you being asked to leave the site. Likewise, people disregarding site rules and disrupting the enjoyment of others may be asked to leave.

ComplaintsWe hope that you have a great time during your stay. If you do find something to be a cause for concern please raise it with our site staff who will in most cases be able to provide a solution and reassurance there and then. In the very rare case that the problem can’t be resolved immediately, please write to the Head of Site Operations, Experience Freedom from The Caravan and Motorhome Club, East Grinstead, West Sussex, RH19 1UA.

Nothing makes us happier than knowing that our guests are safe and sound. Whilst we take every effort to ensure that this is the case, we ask that you work with us to help implement a few sensible precautions.

Your next adventure

For more information or to book your next stayvisit www.experiencefreedom.co.uk

Ever feel you should be getting out more? Doing more? The UK is full of beautiful and amazing places to visit. We’re here to help you get out there and be part of the great outdoors so you can experience more.

Experience adventure. Experience waking up with the sun and the rain! Experience Freedom.

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A secluded and wooded site situated near to London’s River Thames, Abbey Wood is close to City airport, the O2 Arena, Greenwich and Bexleyheath.