welcome to another information- packed transhealth …20190813013218 pm...the mid-afternoon energy...

16
health THIRD ISSUE 2019 IN THIS ISSUE: PAGE 16 WIN GREAT PRIZES Welcome to another information- packed TransHealth newsletter. • Principal Officer’s note • Oral health - Dry mouth - Snacking affects your dental health • Fatigue • Spring is in the air – pollen allergy • Preventing indigestion • Health benefits of parsley • The seven dimensions of wellness • State hospital: Complaints, compliments or suggestions process • Our Administrator’s name has changed • Important contact details • Competition Trans

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Page 1: Welcome to another information- packed TransHealth …20190813013218 PM...THE MID-AFTERNOON ENERGY SLUMP Most people feel drowsy after lunch. This mid-afternoon drop in energy levels

healthTHIRD ISSUE 2019

IN THIS ISSUE:

PAG

E 16WIN GREAT PRIZES

Welcome to another

information-packed

TransHealth newsletter.

•PrincipalOfficer’snote

•Oralhealth

-Drymouth

- Snackingaffectsyourdentalhealth

•Fatigue

•Springisintheair–pollenallergy

•Preventingindigestion

•Healthbenefitsofparsley

•Thesevendimensionsofwellness

•Statehospital:Complaints,complimentsorsuggestionsprocess

•OurAdministrator’snamehaschanged

• Importantcontactdetails

•Competition

Trans

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Principal Officer’s note

2

ORAL Petrus WassermannPrincipal Officer

Welcometoanotherinformation-packedTransHealthnewsletter.Wehopethatyoufoundthepreviousissuerelevantandinformative.

ThiseditioncoversarangeoftopicsthatIbelievewillbeofvaluetoyou,ourmembers.Wehighlightsomeusefultipstohelpboostenergylevelsandfightfatigue.

InlightofOralHealthMonthinSeptember,weprovideinformationaboutdrymouth.

Inourregularcompetitionweaskyoutocompleteawordpuzzle.Alltheanswersareinthisissue.Onthatnote,IwouldalsoliketocongratulatethewinnersofthepreviousTransHealthcompetition.

Transmedhosteditsannualgeneralmeeting(AGM)inAugust.TheFundwouldliketoextendaspecialwordofthankstoallmemberswhowereabletoattendtheAGM.Yourpresencewasverymuchappreciated.

Wewelcomeanysuggestionsthatyoumayhaveonarticlesorinformationonmemberbenefitsyouwouldliketoseepublishedinfuturenewsletters.

Pleasesendyourfeedbackandsuggestionstosuggestions@transmed.co.zaorSuggestions,POBox32931,Braamfontein2017.

Untilthenextissue,stayhealthyandenjoyreadingthroughtheletter.

Yoursingoodhealth

Petrus WassermannPrincipal Officer

healthSeptember

is Oral Health Month.

Weencourageourmemberstotakecare oftheiroralhealth.

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32

SIGNSANDSYMPTOMSEveryone'smouthfeelsdryfromtimetotime.It'swhenthisfeelingdoesn'tgoawaythatyoumayhaveaproblemproducingsaliva.Symptomsofdrymouthinclude:

• asticky,dryfeelinginthemouthorthroat• troublechewing,swallowing,tastingorspeaking

• aburningfeelinginthemouth• adry,toughtongue• crackedlips• gumirritation• morefrequenttoothdecay• mouthsores• badbreath.

CAUSESDrymouthcanoccurwhentheglandsinthemouththatmakesalivaarenotworkingproperly.Somecommoncausesincludenervousness,stress,certainmedication,ageing,cancertherapy(radiation/chemotherapy)andautoimmunedisorderslikeSjögren’ssyndromeandsmoking.

Sjögren’ssyndromeisachronic,autoimmunediseaseinwhichaperson’swhitebloodcellsattacktheirmoisture-producingglands,theeyesandsalivaryglandsinthemouth.

Sjögren’scancausedryeyes,drymouth,fatigueandjointpain.Itcanalsocausedysfunctionofotherorgans,suchasthekidneys,gastrointestinalsystem,bloodvessels,lungs,liver,pancreasandcentralnervoussystem.

Oralissuesthatoccuraredrymouth,swollensalivaryglandsandanincreaseintoothdecayandgumdisease.Practicegoodoralhygieneandseeyourdentistforregular,professionalcleanings.

DIAGNOSISTheonlypermanentwaytocuredrymouthistotreatitscause.Ifyourdrymouthistheresultofmedication,yourhealthcareprovidermightchangeyourprescriptionoryourdosage.Ifyoursalivaryglandsarenotworkingproperly,butstillproducesomesaliva,yourhealthcareprovidermightgiveyoumedicationthathelpstheglandsworkbetter.

DRY MOUTH

CONTINUES 0N PAGE 4

Definition:

Dry mouth is

when you do not

have enough

saliva to keep

your mouth wet

and moisturised.

'

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4

FOR OPTIMAL DENTAL HEALTH, IT’S RECOMMENDED THAT YOU LIMIT EATING AND DRINKING BETWEEN MEALS.

Weallsnackfromtimetotime,butunfortunatelymanypeoplechoosefoodsuchassweetsandchipsforsnacks–allfoodthatharmteethbypromotingtoothdecay.Ifyousnack,makeitanutritiouschoicesuchascheese,yoghurt,fruit,vegetablesornutsforyouroverallhealthandthehealthofyourteeth.Drinkingplentyofwaterbetweenmealsisalsogreat,notjustforyourgeneralhealth,butalsoforhelpingtoflushawayfoodfromteethandgumsbetweenbrushing.

PREVENTIONThereareanumberofstepsyoucantaketohelpminimisedrymouth,including:

• sippingwaterorsugarlessdrinksoftenandduringmeals

• avoidingdrinkswithcaffeine,suchascoffee,teaandsomesodas

• obtainingaprofessionalrecommendationfororalcareproductsthatwillassistinmoisturisingthemouth

• chewingsugarlessgumorsuckingonsugarlesshardcandytostimulatesalivaflow;citrus,cinnamonormint-flavouredsweetsaregoodchoices

• avoidingtobaccooralcohol,whichdryoutthemouth

• minimisingspicyorsaltyfoods,whichmaycausepaininadrymouth

• avoidingsugarandacidicfoods• usingahumidifieratnight.

TREATMENTDrymouthtreatmentdependsonwhatiscausingtheproblem.Ifyouthinkyouhavedrymouth,seeyourdentistorhealthcareprovidertodeterminethecause.

Ifyourdrymouthiscausedbymedicine,yourhealthcareprovidermightchangeyourmedicineoradjustthedosage.

Ifyoursalivaryglandsarenotworkingcorrectly,butcanstillproducesomesaliva,yourhealthcareproviderordentistmightgiveyouanover-the-counterorprescriptionmedicinetostimulatetheproductionofmoresaliva.

Source: https://www.colgate.com/en-us/oral-health/conditions/dry-mouth

DRY MOUTH

SNACKING AFFECTS YOUR DENTAL

HEALTH

FATIGUE

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54

Mostofthetime,fatiguecanbetracedtooneormoreofyourhabitsorroutines.Fatiguecanbeanormalandimportantresponsetophysicalexertion,pooreatinghabits,emotionalstress,boredomorlackofsleep.

Insomecases,however,fatigueisasymptomofanunderlyingmedicalproblemthatrequiresmedicaltreatment.Whenfatigueisnotrelievedbyenoughsleep,goodnutritionoralow-stressenvironment,theproblemshouldbeevaluatedbyyourdoctor.

BELOW ARE TIPS TO HELP BOOST ENERGY LEVELS AND FIGHT FATIGUEThechancesareyouknowwhat'scausingyourfatigue.Withafewsimplelifestylechanges,it'slikelythatyouhavethepowertoputthevitalitybackinyourlife.Considerthesedifferentwaysyoucanboostyourenergylevels.

Dietary suggestions for fighting fatigueHaveagoodlookatyourdiet–it’sveryimportantifyouwantmoreenergyinyourdailylife.

Suggestionsinclude:• Drink plenty of water. Sometimesyou

feeltiredsimplybecauseyou’remildlydehydrated.Aglassofwaterwillhelpdothetrick,especiallyafterexercise.

• Be careful with caffeine.Anyonefeelingtiredshouldcutoutcaffeine.Thebestwaytodothisistograduallystophavingallcaffeinedrinks,includingcoffee,teaandsoftdrinks,overathree-weekperiod.Trytostayoffcaffeinecompletelyforamonthtoseeifyoufeellesstiredwithoutit.

• Eat breakfast. Foodboostsyourmetabolismandgivesthebodyenergytoburn.Thebrainreliesonglucoseforfuel,sochoosecarbohydrate-richbreakfastfoodssuchascerealsorwholegrainbread.

• Don’t skip meals.Goingwithoutfoodfortoolongallowsbloodsugarlevelstodip.Trytoeatregularlytomaintainyourenergylevelsthroughouttheday.

• Follow a healthy diet. Increasetheamountoffruit,vegetables,wholegrainfood,low-fatdairyproductsandleanmeatsinyourdiet.Reducetheamountoffoodhighinfat,sugarandsalt.

CONTINUES 0N PAGE 6

FATIGUE IS A FEELING OF WEARINESS, TIREDNESS OR

LACK OF ENERGY THAT DOES NOT GO AWAY

WHEN YOU REST. PEOPLE MAY FEEL FATIGUED IN

BODY OR MIND.

FATIGUE

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6

• Don’t overeat. Largemealscandrainyourenergy.Insteadofeatingthreebigmealsperday,tryeatingsixmini-mealstospreadyourkilojouleintakemoreevenly.Thiswillresultinmoreconstantbloodsugarandinsulinlevels.You’llalsofinditeasiertoloseexcessbodyfatifyoueatthisway.

• Eat iron-rich food. Womeninparticulararepronetoiron-deficiency(anaemia),whichcanleadtofatigue.Makesureyourdietincludesiron-richfoodssuchasleanredmeat.

SLEEP SUGGESTIONS FOR FIGHTING FATIGUEAcommoncauseoffatigueisinsufficientorpoorqualitysleep.Suggestionsinclude:

• Get enough sleep. Two-thirdsofussufferfromsleepproblemsandmanypeopledon’tgetthesleeptheyneedtostayalertthroughtheday.Somerecommendationsongettingagoodnight’ssleepincludegoingtobedandgettingupinthemorningatthesametimeeveryday,avoidingnapsduringthedayandhavingawarmbathorshowerbeforebed.

• Limit caffeine intake. Toomuchcaffeine,particularlyintheevening,cancauseinsomnia.Limitcaffeinateddrinkstofiveorlessperdayandavoidthesetypesofdrinksafterdinner.

• Learn how to relax. Acommoncauseofinsomniaisworryingaboutproblemswhilelyinginbed.Experimentwithdifferentrelaxationtechniquesuntilyoufindoneortwothatworkforyou.Forexample,youcouldthinkofarestfulscene,focusonyourbreathingorsilentlyrepeatacalmingmantraorphrase.

• Avoid sleeping pills. Sleepingpillsarenotalong-termsolution,becausetheydon’taddressthecausesofinsomnia.

LIFESTYLE SUGGES-TIONS FOR FIGHTING FATIGUESuggestionsinclude:

• Do not smoke. Cigarettesmokecontainsmanyharmfulsubstances.Therearemanyreasonswhysmokerstypicallyhavelowerenergylevelsthannon-smokers.Forexample,forthebodytomakeenergyitneedstocombineglucosewithoxygen,butthecarbonmonoxideincigarettesmokereducestheamountofoxygenavailableintheblood.

• Increase physical activity.Physicalactivityboostsenergylevels,whileasedentarylifestyleisaknowncauseoffatigue.Physicalactivityhasmanygoodeffectsonthebodyandmind.Agoodboutofexercisealsohelpsyoutosleepbetteratnight.Seekadviceandencouragement

regardingthestepsyoucantaketofollowamoreactivelifestyleandtalktoyourdoctorifyouhaven’texercisedinalongtime,areobese,overtheageof40orhaveachroniccondition.

• Move more and sit less. Reducesedentarybehavioursuchaswatchingtelevisionandusingcomputersandbreakuplongboutsofsitting.

• Seek treatment for substance abuse. Excessivealcoholconsumptionorrecreationaldrugusecontributetofatigueandareunhealthyandpotentiallydangerous.

• Address workplace issues. Demandingjobs,conflictsatworkandburnoutarecommoncausesoffatigue.Takestepstoaddressyourworkproblems.Agoodplacetostartistotalkwithyourhumanresourcesofficer.

PSYCHOLOGICALISSUES AND FATIGUEStudiessuggestthatbetween50and80percentofcasesoffatiguearemainlyduetopsychologicalfactors.Suggestionsinclude:

• Talk about it. There’ssomeevidencethattalkingtherapysuchascounsellingorcognitivebehaviouraltherapymighthelptofightfatigue.Seeyourdoctorforareferralfortalkingtreatment.

FATIGUE

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6

CONTINUED

7

• Reduce stress. Stressusesupalotofenergy.Trytointroducerelaxingactivitiesintoyourday.Thiscouldbeworkingoutatthegymoragentleroptionsuchasmeditation,yoga,listeningtomusic,readingorspendingtimewithfriends.Whateverrelaxesyouwillimproveyourenergy.

• Assess your lifestyle. Forexample,areyouputtingyourselfunderunnecessarystress?Arethereongoingproblemsinyourlifethatmaybecausingprolongedanxietyordepression?Itmayhelptoseekprofessionalcounsellingtoworkoutfamily,careerorpersonalissues.

• Learn to do nothing. Oneofthedrawbacksofmodernlifeisthepressuretodriveourselvestobiggerandbetterheights.Ahecticlifestyleisexhausting.Trytocarveoutafewmorehoursinyourweektosimplyrelaxandhangout.Ifyoucannotfindafewmorehours,itmaybetimetorethinkyourprioritiesandcommitments.

• Have more fun. Maybeyou’resopreoccupiedwithcommitmentsandpressuresthatyoudonotgiveyourselfenoughtimeforfun.Laughterisoneofthebestenergyboostersaround.

HOWTOCOPEWITHTHEMID-AFTERNOONENERGYSLUMPMostpeoplefeeldrowsyafterlunch.Thismid-afternoondrop

inenergylevelsislinkedtothebrain’sdailyrhythmandishardwiredintothehumanbody.Preventionmaybeimpossible,buttherearewaystoreducetheseverityoftheslump,including:

• Incorporateasmanyoftheabove,fatigue-fightingsuggestionsasyoucanintoyourlifestyle.Afit,healthyandwell-restedbodyislesspronetoseveredrowsinessintheafternoon.

• Eatacombinationofproteinsandcarbohydratesforlunchsuchasatunasandwich.Carbohydratesprovideglucoseforenergy.Proteinhelpskeepyourmindattentiveandalert.

• Getmoving.Abriskwalkoreven10minutesofstretchingatyourdeskimprovesbloodflowandboostsenergy.

THINGSTOREMEMBER• Alwaysseeyourdoctorto

makesurethatyourfatigueisnotcausedbyanunderlyingmedicalproblem.

• Activityandnutritionareanimportantpartofputtingmoreenergyintoyourdailylife.

• Studiessuggestthatbetween50and80percentofcasesoffatiguearemainlyduetopsychologicalfactors.

Source: https://www.betterhealth.vic.gov.au/health/ConditionsAndTreatments/fatigue-fighting-tips

MOST OF THE TIME, FATIGUE

CAN BE TRACED TO

ONE OR MORE OF YOUR

HABITS OR ROUTINES.

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8

SpringWHAT IS A POLLEN ALLERGY?Pollenisoneofthemostcommontriggersofseasonalallergies.Manypeopleknowpollenallergyashayfever.Expertsusuallyrefertopollenallergyasseasonalallergicrhinitis.

Eachspring,summerandautumn,plantsreleasetinypollengrainstofertiliseotherplantsofthesamespecies.Mostofthepollenthatcauseallergicreactionscomefromtrees,weedsandgrass.Theseplantsmakesmall,lightanddrypollengrainsthattravelonthewind.

Grassisthemostcommoncauseofallergies.CommonsourcesofgrasspollenincludeBermuda,Johnson,kikuyu,thatching,redandryegrass.Certainspeciesoftrees,includingcypress,plane,foreigneucalyptus,acacia,oakandyellowwood,alsoproduceallergenicpollen.

Plantsfertilisedbyinsects,likerosesandsomefloweringtrees,likecherryandpeartrees,usuallydonotcauseallergicrhinitis.

WHAT IS A POLLEN COUNT?Apollencountishowmuchpollenisintheair.Thisisoftenreportedduringpollenseasononlocalweatherforecasts.

WHAT ARE THE SYMPTOMS OF POLLEN ALLERGY?Peoplewithpollenallergiesonlyhavesymptomswhenthepollentheyareallergictoareintheair.Symptomsinclude:• runnynoseandmucusproduction• sneezing• itchynose,eyes,earsandmouth• stuffynose(nasalcongestion)• redandwateryeyes• swellingaroundtheeyes.

TIPS TO REDUCE POLLEN EXPOSUREBecausepollenisnearlyeverywhereontheplanet–exceptthepolaricecapsandatextremelyhighelevations–itmakesitalmostimpossibletoescape.

Spring is a wonderful time of year. The days warm up, birds nest and the flowers start to bloom. Unfortunately for many, those very flowers are the reason that spring is not a time for joy, but rather a time to stay indoors clutching a tissue to your streaming nose and eyes. Yes, seasonal allergies tend to peak in spring, making this the hardest time of year for sufferers.

is in the air – pollen allergy

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8 9

STAY INDOORS DURING PEAK POLLEN TIMESPollencountsarehighestonwarm,dry,breezydays.Thebesttimestobeoutdoorsareveryearlymorning(whendewisontheplants),evening,duringandafterrain,oroncloudy,humidorwindlessdays.Scheduleyouroutdooractivities,includingexercise,duringthesetimes.

KEEP YOUR HOUSE CLEANHouseholddustcontainspollen.Toreducesymptoms,minimisethedustinyourindoorenvironment.Chemicalirritants,suchasfumesfromawood-burningstoveorfireplace,pollution,orcigarette,pipe,andcigarsmoke,canalsoworsenallergysymptoms.

RINSE YOUR NOSEAfteryou'reexposedtopollen,useasalt-waterrinseornasalspraytocleanseyournose.Thiscanbeverysoothingaswell.Theseareavailableoverthecounter.

PROTECT YOUR EYESIfyouhavetobeoutdoorsduringpollenseason,weargogglesorwraparoundglasses.Ifyou'rehighlysensitive,apollen-filteringnasalmask,availableatmostpharmacies,canhelp.

Additionally,don'twearyourcontactlenseswhenthepollencountishigh.Tinypollenparticlescangetunderthelensesandirritateyoureyes.

WASH UPAfterbeingoutdoorsduringhigh-pollenperiods,removeandwashclothingandtakeashower.Showerandwashyourhaireverynighttoavoidbringingpollenintoyourbed.Washyourhandsfrequently.Besuretodryclothesinaclothesdryer.Line-freshclothingmaysmellgood,butitcanbefullofpollenthatstickstowetordampclothes.Usetheclothesdryerinstead.

AVOID ACTIVITIES THAT STIR UP POLLENMowingthelawn,rakingorothertypesofgardeningstiruplargeamountsofpollen.Hiresomeonetotakecareofthegarden.Havethegrasscutfivecentimetresorshortersoitcan'tpollinate.Ifyoucan'taffordhelp,wearapollen-filteringmaskwhileyouwork.

Source: https://health.howstuffworks.com/diseases-conditions/allergies/outdoor-allergies/pollen-and-allergies.htm

You can, however, limit your exposure by following the following tips.

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10

Preventing indigestion

Indigestion is discomfort in the upper abdomen or chest. It is often linked to nausea, belching or bloating. Most often the condition is linked to a number of unhealthy lifestyle factors. These factors can result in poor digestion.

To help prevent indigestion:• avoidovereating• eatslowlyandregularly• avoidgreasy,high-fatfoods• limitspicyfoods• donotsmoke• drinkcoffee,alcoholand

caffeinatedbeveragesinmoderation

• maintainahealthyweight• exerciseregularly.

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11

HealthParsley is much more than a garnish. Parsley is an impressive herb with health benefits.

Here are a few health benefits:

benefits of parsley• improvesimmunity• isfullofironandantioxidants• helpswoundshealfaster• keepsyoureyesbrightand

sparkly• promotesahealthyheart• balancesbodyfluids• helpstocontrolarthritis• isgreatfordigestivehealth• keepsyourteethandgums

healthy.

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1312

• Social wellness istheabilitytorelatetoandconnectwithothersandmaintainstrongrelationshipswithfamily,friendsandco-workers.Toimproveyourwellness,surroundyourselfwithpositivepeople,becomfortablewithwhoyouareinsocialenvironments,practiceactivelisteningwhenothersaretalking,embracelaughterandbuildnewrelationships.

• Emotional wellness istheabilitytounderstandourselvesandcopewiththechallengeslifecanbring.Itallowsyoutoacknowledgeandsharefeelingssuchasfear,sadness,stress,hope,loveandhappiness.Toimproveyourwellnessyoucanlearntoacceptyouremotions,whethergood,badorugly,beoptimisticandfocusonthepositiveaspectsoflifeandmanagestressthroughpositivecopingmethods.

7 dimensions

are:

The sevendimensions of

The

wellness

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1312

Whatiswellness?Wellnessisapositiveapproachtoliving.Itismorethanjustphysicalhealth,exerciseandnutrition.Itisthefullcombinationofstatesofphysical,mentalandspiritualwellbeing.Eachofthesesevendimensionsactandinteractinawaythatcontributestoour

qualityoflife.

• Spiritual wellnessistheprocessbywhichweseekmeaningandpurposeinlife.Thiscanbeachievedinavarietyofways,includingthroughreligion,prayer,meditation,yoga,aswellasthroughanassessmentofyourmorals,valuesandbeliefs.Toimproveyourwellnessyoucanpracticeacceptance,takethetimetothinkaboutwhoyouareandexploreyourinnerself–taketimetoappreciatethenaturalforcesoftheuniverse.

• Environmental wellnessisthewaywefeelabout,respectandprotecttheworldaroundus.Liveanenvironmentallyfriendlylifeandmakeapositiveimpactonthequalityofourenvironment,beitourhomes,ourworkplaceorourcommunities.Toimproveyourwellness,youcan

recyclewheneverpossible,turnofflightsandelectronicdeviceswhennotinuse,conserverunningwaterandtakethetimetoenjoythegreatoutdoorsthroughwalking,hikingorjogging.

• Occupational wellness istomaximiseyourworkplacehappinessbyfocussingonworkthatbringsyouasenseofjoy,satisfactionandaccomplishment.Itcanbeachievedbyexploringvariouscareerpathwaysandsuccessfullymanagingworkplacestressors.Toimproveyourwellness,youcansetcareergoalsthatfosterpositivegrowthandprofessionaldevelopment.Focusonthepositiveaspectsofyourcareerandfindwaystominimiseorremovethenegativeaspectsandbuildstrongrelationshipswithco-workers.

• Intellectual wellnessistheabilitytoparticipateinmentallystimulatingactivitiesthatchallengeouroverallknowledgeandskills.Thedesiretolearnnewconcepts,improveskillsandseekchallengesinpursuitoflifelonglearningcontributestoourintellectualwellness.Toimproveyoucantryoutnewhobbies,beopen-mindedabouttheviews,opinionsandideasofothersandexploreyourcreativeside.

• Physical wellnessistheabilitytomaintainahealthyqualityoflifethatallowsustogetthroughourdailyactivitieswithoutunduefatigueorphysicalstress.Itcanbeachievedthroughawell-balanceddiet,exercise,practicingportioncontrol,gettingenoughsleepatnight,learningtolistentoyourbodyandrecognisingearlysignsofillness.

The sevendimensions of

wellness

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1514

DISCLAIMER: The information and articles in this newsletter do not constitute medical advice or a medical claim for any product of any nature whatsoever on behalf of the publisher, Fund, Administrator or the distributor. Consult a qualified healthcare practitioner for diagnosis or treatment of any diseases or medical conditions.

OUR ADMINISTRATOR’S

NAME HAS CHANGED

STATE HOSPITAL: Complaints, compliments or suggestions process

TheFund’sAdministrator,formerlyknownasMMIHealth(Pty)Ltd,hasundergoneanamechangeandisnowknownasMomentumHealthSolutions(Pty)Ltd.ThenamechangeisapplicabletoallservicesandprogrammesofferedbytheFund.

The purpose of this article is to inform patients, families and support persons of how to lodge a complaint or submit a compliment or suggestion.

Note!Ifyourcomplaintisurgent,giveitdirectlytotheresponsibleofficial,astheboxeswillonlybeopenedatscheduledtimes,asindicatedontheboxes.

IF YOU LODGE A COMPLAINT, HOW LONG WILL IT TAKE TO BE DEALT WITH?

IN WRITING

VERBALLY• Approachtheofficial

responsibleformanagingcomplaints,complimentsandsuggestions.

• Thecomplaint,complimentorsuggestionwillberecordedonaprescribedform.

• Fillintheprescribedformthatisavailablenexttothedesignatedboxorobtainitfromtheresponsibleofficial.Theformwillguideyouon

theinformationneeded.• Handovertheformtothe

officialorplaceitintheboxprovided.

• Thecomplaintwillbeacknowledgedwithinfiveworkingdays.

• Thecomplaintwillberesolvedwithin25workingdays.Shouldyourcomplaintrequiremoretimefor

investigation,youwillbeprovidedwithupdates.

Shouldyoubedissatisfiedwiththeoutcome,youmaylodgeyourcomplaintatthedistrictorprovincialgovernmentoffice.

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Enquiries [email protected]

Banking details and membership [email protected]

Compliments [email protected]

Complaints [email protected]

Appeals [email protected]

Claims [email protected]

Ex gratia [email protected]

Suggestions [email protected]

External service provider for the Link plan [email protected] Universal Healthcare

Important email addresses

Important contact details

SERVICES LINK PLAN SELECTANDPRIMEPLANS

Customer Service Department

[email protected]

[email protected]

Membership and contributions 0800450010 0800450010

Hospital and major medical pre-authorisation

UniversalHealthcare0861686278 0800225151

Disease programmes UniversalHealthcare0861686278 0800225151

Ambulance authorisation 0800115750 0800115750

HIV/AIDS UniversalHealthcare0861686278

0861888300

Dental services

UniversalHealthcare0861686278

Selectplan0860104941Primeplan0800450010

Optical services

UniversalHealthcare0861686278

Selectplan PPN0860304060/0861103529Primeplan0800450010

Fraud hotline 0800000436 0800000436

1514

stay c

on

ne

cte

d

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TEST YOUR KNOWLEDGE ONTHECONTENTSOFTHISISSUE OF TRANSHEALTH

FULLNAME:

PHYSICALADDRESS:

POSTAL ADDRESS:

EMAILADDRESS:

MEMBERSHIPNUMBER:

CELLPHONENUMBER:

TEL(H): TEL(W):

FIRST PRIZEMRSJPNELSON

SECOND PRIZEMRPJSBOTES

THIRD PRIZEMRSMASWART

We are giving away prizes to the winners of our competition, which has been designed to test your knowledge of the newsletter. The words may be spelt either horizontally, vertically, forwards, backwards or diagonally. Circle the words that you find. Solve the puzzle below to stand a chance to win one of the prizes. The first correct entry will win R2 000. The next two correct entries will each win R1 000.

Please note that terms and conditions apply. You may use the following channels to forward your answers:

• Post: Word Search Puzzle, PO Box 32759, Braamfontein 2017

• Email: [email protected]• Fax: 011 381 2041/42.

Your entry form must reach Transmed Medical Fund by no later than 30 September 2019.

PUZZLE WORDS

Verbally

Intellectual

Arthritis

Pollen

Swelling

Lifestyle

Wellness

Spiritual

Relationships

Avoid

Household

Flowering

CongratulationstothewinnersoftheWordSearchPuzzlecompetitionfromthesecondissueofTransHealth2019.

Testyourknowledgewinners:

PREVIOUS WINNERS

Terms and conditions• The competition is only open to Transmed Medical Fund members and their registered dependants. • Late entries will not be considered for the draw. • Please note that entries may be posted, emailed or faxed to Transmed. • Winners will be notified telephonically and their names will be published in the TransHealth magazine. • Transmed may require the publication of the photographs of the winners. • The judges’ decision is final and no correspondence will be entered into. • Entry into the competition signifies acceptance of all rules.

SOLUTION FROM

THE PREVIOUS

COMPETITION

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O J S Q S V X C Z F W W J G G B P A

Y J O H W E U R A C L E H A U T I P

H T J L E R B S X R R O L J V S A D

O T M W L B Z Y P M T G W L A O U H

U I O F L A G Q E I Z H H E N P I J

S Q R R I L V X F P R L R M R E E D

E T R E N L E O H E O I N I K I S P

H R T U G Y M K Y L F L T L T I N S

O I N T E L L E C T U A L U E I C G

L Q V N C T O Q B T Y U T E A J S M

D B L I F E S T Y L E R A V N L U D

T G V R E L A T I O N S H I P S K Y

Find the following words in the puzzle.Words are hidden and .

ARTHRITISAVOIDFLOWERINGHOUSEHOLDINTELLECTUAL

LIFESTYLEPOLLENRELATIONSHIPSSPIRITUALSWELLING

VERBALLYWELLNESS

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Word Search

D P T E I G P S A F E G U A R D C B

O U F H Q N C Z U A N A E M I A H A

P S M U E U T O T T E K B G D P O R

T P B B N R I R L P A N A D O H L O

D P F C H I A V A O C W Y D E A E T

T U W L B N V P A V R O R Z H J S U

Q L O I U D H E E L E E U X Y O T C

Q C Y J C B D P R U E N C N Q L E J

N J B W Q D X L N S T N O T C G R Z

D T Q B A C T E R I A I T U A I O O

O K P E A N U T C G K L C S S L L S

N F V W K C W I K H H X G S Z C W W

Find the following words in the puzzle.Words are hidden and .

ANAEMIABACTERIACHOLESTEROLCOLORECTALCOUNCIL

EQUIVALENTSINTRAVENOUSPANADOPEANUTSAFEGUARD

THERAPEUTICSUNIVERSAL

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