welcome to i-build, the online system for infinity holidays! · • air mauritius • tiger...

Infinity Learning & Development Created 18 April 2016 Modified 20 May 2016

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Welcome to i-build, the online system for Infinity Holidays!

This manual is a comprehensive overview of the system.

If you have any furthers questions please ask your Infinity sales team.

CONTENTS

The Dashboard.......................................................................................................................................................................2

Land booking …......................................................................................................................................................................4

Car Hire ................................................................................................................................................................................11

Flights ..................................................................................................................................................................................13

Package booking ..................................................................................................................................................................19

Converting a quote to a booking.........................................................................................................................................21

Adding Requests For Hotels………………………………………………………………………………………………………….………………………………..23

Itinerary Information............................................................................................................................................................24


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THE DASHBOARD

To access i-build, go through FlightDeck, enter your username and password.

This will take you to your the home page:

New quotes are created here.

Existing quotes or bookings can be searched here.

i-chat can be accessed from here


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The Menu (3 horizontal bars) can be found in the top left corner of the screen

The options available in the menu will depend on whether you have retrieved a quote/booking or not.

There are 6 tabs to make your booking flow easy. You can work through the tabs from start to finish or you

can go straight to the one that is relevant.

Recent Bookings will display a list of the

recent quote/booking you

have accessed.

Recent Searches will display a list of the

recent products you have searched.

New booking is only available if you are

already in a quote or booking.

Client View will remove any reference to

commission so you can show your screen to the

customer.


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LAND BOOKING

To create a land only booking, ignore the flight tab and click on 'Hotels'.

o Fill out the check in and check out dates. o Enter the city code in the City field. If you don’t know the city code enter the name of the city to display a list of

city codes and select the city code you are after.

o Enter the rooming configuration. Select the numbers of rooms, adults and children. If there are children

travelling you will need to fill in their age. o Hit 'Search Hotels.'


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The picklist will be displayed.

Using the scroll on your mouse you can zoom in and out on the map, which displays hotels and points of interest. Hover over the hotel icons to display the name of the hotel.

From the picklist on the left you can instantly see which hotels are preferred by us, which offer MyTime and which offer bonuses.

Scroll down the list on the left to choose your hotel or use the interactive map on the right.


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Click on the hotel to see more information.

Starting price based on the cheapest available room Scroll through photos of

the hotel

The rate code:- FLEX – Stable rate. If booking is inside cancellation penalties payment is required by close of business to make a reservation. RST – Dynamic rate. If booking is inside cancellation penalties payment is required by close of business to make a reservation. RSTIP – Dynamic Instant Purchase. Payment is required with 10 mins to make a reservation. (A dynamic rate is based on live availability and pricing. It is not guaranteed until a booking is made.)

Click on 'Includes' to display the inclusions for that rate

The commission percentage the retail agent will earn on that rate

Availability status

These rates on the picklist should NOT be quoted to a customer as they are from cached data. A rate can be quote when it has

been selected and you have moved to summary screen.

Click on 'Show Details' to display the features of that room type

Each room type will be listed with the different rates

available


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o Click ‘Select’once you have chosen the hotel, room type and inclusions.

The below screen will display.

o Click Continue to accept the component.

You will move through to a screen that displays a summary of the quote. Rates can now be quoted to the customer.

Once you have completed the itinerary the summary screen has an option to save the itinerary.

o Click 'Save as' to save as either a quote or booking.

Select alternate check in and check out times and meal options if

required.

You must read the Cancellation policy and acknowledge that you have read and accept them

before you can continue

For more information on the product notes, or inclusions, click 'Product Information.'

Using the Tabs repeat the process to add in more hotels, transfers, car hire or/and activities.


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o Enter in the lead passengers details, then click save.

You will see your new reference number on the top left hand side of the screen.


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Alternate Hotels i-build gives you the ability to quote multiple hotels yourself. Simply quote an additional hotel for the same dates, then on the summary screen you can choose which hotel is the primary hotel in the quote and which is the alternate. Select the hotel and then click 'Primary' or 'Alternate' at the bottom of the screen. The package price will change accordingly.

Messages to Suppliers On this screen, you can also add comments that go direct to the hotel. Next to comments click 'Add,' type the comment and select who it will go to and then click 'Done.'

Once completed, you can click on the 3 horizontal bars in the top left hand side of the screen to go home or start another booking.


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Room Moving Passengers When you create a quote/booking i-build will default the rooming to what was requested in your first search.

You are able to change the rooming to search for different option. i.e. at one hotel you wanted everyone in 1 room but at the next hotel you want them in 2 rooms, or you want to compare 2 x 1 bedroom apartments with 1 x 2 bedroom apartment.

i-build will then default back to the original rooming for the next search.

o Click on the Hotels tab. o Click ‘Change Rooming’ o Rearrange the passengers into the rooms they require by clicking and dragging them to the new

rooming. o Click ‘Apply’, when you search for the next hotel it will be based on this rooming.


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CAR HIRE

Choose the 'Vehicles' tab on the homepage and fill out the details for the car hire.

o Click Search Vehicles

A list of car types will be displayed down the left hand side.

o Click on a car type to display the different rate options.

Car types grouped by

car hire company

Search parameters

Pricing for different rate inclusions and availability status


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o Click ‘Select’on a rate to display Product Information.

o Click ‘Continue’ to add the car to the itinerary.

Check the box to accept

conditions


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FLIGHTS

Choose the Flights tab.

Please note due to the complexity of some Wholesale Airfares not all destinations have fares available in i-build.

Carriers currently available in i-build include: • Virgin Australia Domestic, Trans Tasman & International Short Haul • Scoot • Jetstar • Regional Express • Garuda PER - DPS • Air Mauritius • Tiger

Wholesale fares come with extra benefits including: • Extra commission • Price breaks • Extra hold periods • Lower ticketing fees • And more!

Don't forget you can also search for wholesale fares in TUD for a wide range of airlines! Check out the wholesale page in TUD for more details.

If there is a destination you are quoting and you cannot find a Wholesale Airfare please contact your Infinity Holidays team and they will add the airfares for you.

i-build currently does not advise TTL’s, please contact your Infinity Holidays team for any TTL’s.

o Fill out the the from and to city details, dates and number of passengers. o From the drop down box choose whether the flights are return, one way or open jaw.

o Click 'Search Flights.'


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Return flights will be displayed side by side and in order of departure time.

o Click on the ‘Flights’ tab if you want to refine the search results by Depart/Return Time or Carrier.

o Click on a Flight line to display the different fare options. o Click on the Fare amount to get a breakdown of the fare and taxes.

The price is the total gross

for all passengers

including taxes

Use the Sort By drop down box to sort the search

results by:-


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o Click ‘Select’ to choose a fare

o Click on ‘Flight Information’ to display detailed flight information such as Baggage, Trip Duration and Equipment

Type.

o Repeat for the return sector if required.

Once you have selected all flights, i-build will display the total price.


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o Click on ‘Fare Rules’ to display the fare rules.

o You will need to read and accept the fare rules before you can continue.

o Click ‘Continue’ to add the flights to the itinerary.

o Hotels must be added to the itinerary if they are not already part of the itinerary.


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If you try to save the itinerary without any hotels you will get an error. Wholesale airfares must be sold inconjuction with land content.


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PACKAGE BOOKING

The package booking function will guide you through a step by step process to create a package booking. This is used for booking Mini Stays, Beach and City Escapes, Hotel Passes and much more.

o Select the 'Packages' tab. o Fill in the departure date and city and number of people travelling.

You will then need to click on the magnifying glass next to the 'Package Code' box to find the package code. This will display a pop up box for you to select what you need.

o Click ‘Start Package’ once you you have selected what you need.

The Package option will ask a series of questions and display important information.

Every package will be different depending on it’s inclusions.

For example some will allow you to add in flights, other’s won’t.

If you select a package and it does not give you an option for something you want, such as adding flights, call your Infinity team and they can add them for you.


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Followling are examples of questions that could be included in a Package.

After you have selected all the steps the summary screen will be displayed and can be saved.

To select a choice click

the radio button and then click Continue

To accept important

information click Continue

Click Back to go back a question


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CONVERTING A QUOTE TO A BOOKING

To convert a quote to a booking

o Click ‘Book Now’ from the summary screen

If you get an ‘Itinerary comments and/or documenation flags required message you will need to add in Pick Up and Drop Off details for tranfers in the comment line of the tranfers.

The recommended format is:- ARR JQ123 ETA 0900 HTL CENTARA KARONE RESORT


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o Fill in the passengers details. Fields that are compulsory are the Passenger Contact No, Title, Last Name and First Name. Some destinations also require DOB and Passport Details. You will be promted to add these if they are required. o Read and accept the cancellation policy.

o Click ‘Save’ to book.

ADDING REQUESTS FOR HOTELS


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You are able to add in a special request or a message for a hotel, such as ‘Guests are Honeymooners’, into an exisiting booking.

Click on the hotel component to expand

its details

Click ‘Add’ to open up the comments field

Enter special request or message into the comments field

Click the check boxes so the Supplier receives the message. You can

also select whether you want the message to

appear on documentation and on

an invoice

Click ‘Done’ to accept the comment.

Click Save Changes to save the comments.


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ITINERARY INFORMATION

Whether you have created a booking on i-build yourself or it has been created by someone at Infinity Holidays there is lots of information you can find from i-build.

Product Information

o Click on a component on the summary screen.

Finding the PNR

o Click on a flight component on the summary screen.

Hotel Information will advise property

facilities, bedding, check in/out times, tour itineraries and

lots more

Meals

Cancellation Policy


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Financial Details

o Click on Financial Details to expand.

• Total Gross • Total Commission • Nett Outstanding • Deposit Due Date • Balance Due Date

Important:-

These dates/values DO NOT include Air Fare TTL’s. Air Fare

TTL’s will overrides these dates/values

Breakdown of:-

• Air/Land - Gross, Commission and Nett

• Non-Comm - Non commissionable values.

o Air Taxes o Meals

Passenger Breakdown:- • Air • Land • Other - all non-

commissionable values

• Total

Commission Breakdown by %

Click to Make Payment


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Documentation

o Click on ‘Documentation’ to expand

Documentation is where you can:- • Request Travel Documentation (only available if a booking is paid in full) • Request an Invoice • Add an Agent Reference • Request XML Documentation for Quickdox


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• Further Details generates additional information. o Itinerary Summary (Recommended for checking if a component is confirmed) o Passenger Breakdown o Itinerary Price Details o Further Itinerary Details o Itinerary by Passenger o Agent Financial Details (Recommended for checking what payments have been

made on a booking) Each chapter can be generated individually or combined.

welcome to i-build, the online system for infinity holidays! · • air mauritius • tiger...

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