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Staying Connected to Emerge StrongerIn the absence of clarity and answers, how can leaders develop a Communication Plan that will focus on building trust and common purpose with their teams?

Staying Connected to Emerge Stronger

Constantly reframe our understanding of what’s taking place and reduce fear in our workforce.

01Use the ‘reset’ button to re-focus on strengthening trust.

02Craft a communication plan that focuses on achieving shared understanding of a common purpose.

03

Today"Workers and businesses are facing catastrophe, in both developed and developing economies," said ILO director-general Guy Ryder in a press statement.

"We have to move fast, decisively, and together. The right, urgent, measures, could make the difference between survival and collapse."

Source: www.straitstimes.com/asia/se-asia/coronavirus-195-million-workers-worth-of-labour-to-be-wiped-out-from-april-june-says

Today“The economic impact of the Knock-on Effects of the public-health responses, such as rising unemployment, shuttered businesses, corporate failures, credit defaults, falling asset prices, market volatility, and financial system vulnerabilities; and Public-Policy Responses to mitigate these knock-on effects, such as policies to prevent widespread bankruptcies, support incomes for furloughed workers, and protect the financial system and the viability of the most affected sectors.”…

ResultStress from:

1. Isolation

2. Job prospects

3. Family woes

Result“Psychiatrists, psychologists and counsellors say that while much of the healthcare focus this pandemic has been on those infected with the coronavirus, another key concern is the mental health of the general population, owing to the protracted and uncertain nature of the crisis.

Exacerbating the problem is the social isolation enforced to contain the outbreak.”

Source: https://www.straitstimes.com/singapore/anxiety-and-worry-amid-covid-19-uncertainty

Source: https://www.mckinsey.com/business-functions/strategy-and-corporate-finance/our-insights/safeguarding-our-lives-and-our-livelihoods-the-imperative-of-our-time

What We Need to Do Now

AgilityAgility is the overall capability of an organization to respond to and take advantage of the changes initiated by the drivers in the internal and external environments. It includes the ability to:

1. Identify relevant changes and to respond proactively, efficiently and effectively, employing the right personnel based on competence, not hierarchical status.

2. Employ the appropriate resources in the shortest possible time.

Source: Fast & Flexible Corporate Communications in Agile Communications, Academic Society for Management and Communication

Decode HR Pte Ltd. All rights reserved 2020.

Communication in Agile Organizations

Agile organizations are:1. designed for both stability and

dynamism2. based on a network of teams

with a people-centered culture…rapid learning and fast decision cycles, which are supported by technology

3. are guided by a powerful common purpose to co-create value for all stakeholders

Source: Fast & Flexible Corporate Communications in Agile Communications, Academic Society for Management and Communication

Communication in Agile Organizations

Such an agile operating model helps to reconfigure strategy, structure,

processes, people, and technologyquickly and efficiently towards value-

creating and value-protecting.

Source: Fast & Flexible Corporate Communications in Agile Communications, Academic Society for Management and Communication

Communication in Agile Organizations

Source: Fast & Flexible Corporate Communications in Agile Communications, Academic Society for Management and Communication

Decode HR Pte Ltd. All rights reserved 2020.

Leaders need to communicate intentionally & frequently

https://www.nestle.com/media/news/covid-19-ceo-message-to-employees

https://blog.aboutamazon.com/company-news/a-message-from-our-ceo-and-founder

Refer to the Appendix: https://www.convergint.com/covid-19-letter-from-ceo-ken-lochiatto-to-convergint-colleagues/

Companies Need to Constantly Reframe their UnderstandingCase in point:

Heathrow Airport

How Heathrow Airport is Doing This

Before COVID 19:• 6,000 employees connected using Beekeeper.

During COVID 19:• Beekeeper helped employees transition their communication

management and switch gears to accommodate a more urgent situation.

• Airport leaders have created a dedicated coronavirus campaign on Beekeeper that can reach every one of its employees.

Source: https://www.beekeeper.io/blog/crisis-communication-use-cases/

Using the ‘Reset’ Button to Re-Focus on Strengthening Trust

If the trust levels in your teams or organization have not been ideal, now is a good time to fix those gaps.

Start afresh. Be Humble. Start communicating frequently – strive for daily.

Have a set of values & beliefs that you own.

Decode HR Pte Ltd. All rights reserved 2020.

Using the ‘Reset’ Button to Re-Focus on Strengthening Trust

“For now, it is best for leaders to admit that information is imperfect, and plans uncertain, but that they deeply care about the physical, financial and emotional health of their constituencies, are working as hard as they can and will update communications in real time. Aspiration, intention and compassion matter in times of grave crisis.”

Source: www.forbes.com/sites/daviatemin/2020/03/16/communicating-in-crisis-how-to-build-trust-in-an-untrustworthy-world/#975d1381e349

https://www.convergint.com/culture/values-beliefs/

Companies need to involve those on the ground to make the best decisions to reset, if required.

In order to pivot, you need to experiment…now.

Your individual response makes a difference

Your Individual Response Makes a Difference

1

Form a team to tackle some of your toughest challenges together

2

Call your clients to see how they are doing and how you might be able to help

3

Reach out to your team-mates today to see how they are doing

Ways You Can Make a Difference

• Write a thank you note to your leaders or colleagues

• Identify new business opportunities• Create new business models• Build in systemic redundancies • Identify efficiencies• Share opportunities or leads with a

partner, friend or associate within your eco-system

Remember –‘Stay Connected to Emerge Stronger’

Source: Agile People - A Radical Approach for HR & Managers, Pia-Maria Thoren

Agile Management

The Traditional Way

Build on control

Communication via formal managers

Formal leadership

Micromanaging

Secret information

The Agile Way

Build on motivation

Communication flows freely among everyone

Informal leadership

Explain the why and what and leave the how to the people

Transparent information

Source: Agile People - A Radical Approach for HR & Managers, Pia-Maria ThorenSource: Agile People - A Radical Approach for HR & Managers, Pia-Maria Thoren

Agile Employee Engagement Surveys

The Traditional WayAsk once a year

Ask one hundred questionsHR is responsibleCentral follow-up

Measuring more important than actionsExpensive

Small effectPurpose to measure is central control

The Agile WayAsk a lot more often

Ask just one or a few questionsTeams have the responsibility

Delegated follow-upActions are more important than measuring

Cost effectiveLarge effect

Purpose to measure is to increase motivation

Decode HR Pte Ltd. All rights reserved 2020.

‘Staying Connected to Emerge Stronger’ Q&A

Email: evelyn.chow@decodehr.comjeyan.nad@bkc.sg

Win vouchers!Sign up at:

https://connect.dchr.tech/

Tell us how you work remotely and remain connected with your colleagues and team

The five entries with the best response will win 2 YOLO vouchers worth $10 each.

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