Welcome to American Express®Corporate Meeting Card ProgrammeBenefits and services

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Congratulations. We are pleased to present to you the American Express Corporate Meeting Card. Designed to be a convenient and reliable meeting management expense tool, the Card is accepted everywhere you see the American Express sign and offers a wide range of benefits for the company, the meeting planner, and the individual meeting attendees.

Welcome to American Express Corporate Meeting Cardmembership 2

The Basics of your Corporate Meeting CardProgramme 2

Worldwide Customer Care Corporate Meeting Card Customer Service 3

Managing your Account Online 3

Global Assist Service 4

Corporate Meeting Card Insurance Cover Business Travel Accident Insurance 4

Baggage and Personal Possessions Insurance 5

Financial Services Express Cash 6

Corporate Meeting Card Extras

Corporate Groups and Events 7

The choice is yours 8

Mail and phone request form 9

Useful Telephone Numbers 10

Contents

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Welcome to American Express Corporate Meeting Cardmembership

The American Express Corporate Meeting Card is a payment tool specifically designed for managing meeting and event spend. By using the Corporate Meeting Card, you will be able to easily and quickly identify what your company is spending on meetings and events, streamline your invoice payments and in turn use that information to negotiate better deals with suppliers and set meetings and events policies within your company.

Like the American Express Corporate Card, you can use your Corporate Meeting Card at any merchant on the American Express Card network. This accounts for virtually all of your business-related meeting and travel expenses, including paying deposits, paying hotel bills, on-site incidental expenses, booking flights, and purchasing thank you or incentive gifts.

This brochure describes the most important features of the American Express Corporate Meeting Card. If you have any further questions, please contact our Customer Service team on 01273 689955.

The Basics of your Corporate Meeting Card ProgrammeThe Corporate Meeting Card is designed to be flexible and easy to use, much like an American Express Corporate Card. Here’s how to take full advantage of your Corporate Meeting Card programme:

• The Card can be used anywhere where American Express Cards are accepted.

• Based on your meeting planning needs, your Corporate Meeting Card spending limit has been determined jointly by your company and American Express. Please check with your Programme Administrator to determine what spending limit has been assigned to your Corporate Meeting Card (if applicable).

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• Instead of making multiple payments to suppliers, you can now use your Corporate Meeting Card to pay for all of your meeting planning needs, and American Express will pay those suppliers directly.

• Your statement will either be sent directly to you or to a designated individual within your company. Please check with your company Programme Administrator regarding which option your company has chosen.

Worldwide Customer CareAmerican Express Corporate Meeting Card Customer Service

Courteous and efficient service representatives are available 24 hours a day, 7 days a week, to provide assistance, including:

• Questions about card benefits and services – We can help ensure you’re getting the most from your Cardmembership.

• Billing inquiries and payment terms – Please have your monthly statement on hand to help speed up your call.

• Replacement card requests – If your Card is lost or stolen, a replacement will be issued and delivered to you. Please call us immediately if your card is lost or stolen on 01273 689955

Managing your Account Online

For your convenience, you can now check your recent transactions and view your last three months’ charges online by registering at: americanexpress.co.uk

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Global Assist Service

Global Assist Service is a 24 hour hotline that provides you with valuable pre-trip information and worldwide assistance in a medical, legal or personal emergency. It provides information on passport, visa and inoculation requirements, customs regulations, currency exchange rates, climate, travel schedules, local doctors and translation services. It will also send urgent messages or medical information to friends, relatives or business associates during a medical or legal emergency.

Corporate Meeting Card Insurance CoverMeeting and event planners are responsible for ensuring that the travel plans for numerous meeting and event attendees goes smoothly. When the Corporate Meeting Card is used, you can rest assured that the meeting and event attendees whose trips are charged to the American Express Corporate Meeting Card are covered.

The following insurance cover for no additional charge are automatically provided when scheduled travel tickets are charged to the Corporate Meeting Card. Please familiarise yourself fully with the Summary of Benefits included within this Welcome Pack.

Business Travel Accident Insurance1, 2

The following insurance cover is automatically available to all travellers whose trips are booked to the Corporate Meeting Card. Travellers will receive insurance cover for accidental death or dismemberment arising as a result of an accident whilst travelling on common carrier. For the majority of bookings, each person for whom you charge a trip on the Corporate Meeting Card, will have this benefit to £225,000 each, with a maximum cover of £7,000,000 resulting from a single event.

1. If the total sum of all benefit amounts relating to a single Event exceeds $10,000,000, each benefit amount will be reduced pro rata such that the sum equals $10,000,000.

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Baggage and Personal Possessions Insurance2

When the transportation costs to destinations outside of the traveller’s country of residence are charged to the Corporate Meeting Card, the traveller will receive the cover for loss, theft or damage to their baggage. From the moment the traveller leaves his or her home or office to when he or she returns, the traveller is covered for up to £3,500 in total per covered trip. Please note that there is a single item limit of up to £480 and this benefit does not cover the first £95 of each claim.

2. American Express Services Europe Limited (“AESEL”) makes various benefits available to users of AESEL Corporate products or services which derive from contracts which AESEL has made with third parties. AESEL is free to amend, extend or terminate these benefits at its sole discretion. These benefits do not form part of AESEL’s contract with you but AESEL will provide reasonable notice to you or your company of any changes to the available benefits which may be to your detriment. One of the benefits currently available is the benefit of contracts of insurance held by AESEL with certain insurers. You will lose these benefits if you cease to be a user of AESEL Corporate products or services . Terms, conditions and exclusions apply. Details can be found on the American Express website. American Express Services Europe Limited. Registered Office: Belgrave House, 76 Buckingham Palace Road, London SW1W 9AX, United Kingdom. Registered in England and Wales with Number 1833139. American Express Services Europe Limited is authorised by the Financial Services Authority under the Payment Services Regulations 2009 (reference number 415532) for the provision of payment services. For insurance mediation activities only, American Express Services Europe Limited is an Appointed Representative of American Express Insurance Services Europe Limited (reference number 311684) who is authorised and regulated by the Financial Services Authority. Details can be found on the FSA Register.

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Financial ServicesExpress Cash3

Throughout the world there are more than 650,000Express Cash Automated Teller Machines (ATMs) at your disposal, seven days a week, 24 hours a day. Every week you can withdraw a sum of up to £500 in local currency (unless a specific limit has been set by your company). Express Cash is a worldwide network to which most major banks are affiliated and works by using your American Express Corporate Meeting Card and your personal security code. Please consult your company’s Programme Administrator to see whether your company allows Express Cash.

For more information regarding Express Cash, please telephone 01273 689955.

3. To request an Express Cash application form, please call the number on the back of your Card. Upon successful application you can withdraw every week up to £500 in local currency or a specific limit set by your company.Visit amexatms.com to find your nearest cashpoint. Please be aware that limits and fees apply. Representative Example: Representative 42.6% APR variable. Based on the sum of £1,200 being withdrawn in cash and subject to the cash advance fee of 3%. Interest rate for cash on charge cards is 0% p.a. (fixed). 6

Corporate Groups and Events

American Express Corporate Groups and Events delivers expertise in almost all aspects of event management. This includes research and planning; execution and onsite representation through specific service locations in 17 countries across Europe and numerous other locations around the globe. The Corporate Groups and Events team enjoys long-standing relationships with many travel partners such as airlines and hotels, as well as ground transportation companies and related services.

Corporate Groups and Events can offer you a full range of services including web registration, on-site representation, account management, negotiation/procurement services, management information and much more. You can use your Corporate Meeting Card with the Corporate Groups and Events team for all of these services on any of the following core products:

• Conferences and Meetings

• Incentives/Reward programmes

• Group Travel Logisitics (air, Eurostar)

• Venue Sourcing/Meeting Line

For any of the above services, please contact us on 01245 328008 or send an email to corporategroups@aexp.com

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The choice is yours

The information we hold about you and your new Corporate Meeting Card account enables us to contact you by mail or telephone with special offers and details of other products and services we think may be of interest to you – and to carry out customer satisfaction surveys, unless otherwise instructed by your company.

On certain occasions, we may also allow other companies with whom we have marketing agreements to contact you by mail or telephone about goods and services we think are relevant to your needs.

We value these opportunities to tell you about suitable products or services and to gather your feedback on our quality of service.

However, we understand that you may not wish to be contacted or to receive details of these offers. If so, please complete the form opposite and post it to the address shown below. We will then ensure that you do not receive these communications in future.

Please post to: American Express Services Europe Limited, Belgrave House, 76 Buckingham Palace Road, London SW1W 9AX

It is very important that you carefully read the Cardmember Agreement that you receive with the Corporate Meeting Card on the back of the card carrier. Your use of the Corporate Meeting Card is subject to the Corporate Meeting Card Cardmember Agreement. The information in this guide is complete and correct at the time of publication in July 2012.

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Mail, telephone and email marketing preferences At American Express we offer you choices about how you would like to receive marketing related offers and marketing news. To keep us updated with your preferences, please complete the required information below, or simply login to your account at americanexpress.co.uk/marketingpreferences to inform us online.

*Please note:• Important information about the Card, related benefits, programmes in which you are

enrolled and discreet offers will continue to be included in your monthly statement.• 40 days are required for your request to become effective.• We reserve the right to contact you by mail or telephone in connection with the operation

of your Card account.

Your Card Account numbers – To ensure that we correctly identify all your accounts to apply your marketing preference to, please provide us with your Card account details: If you have already updated your marketing preferences you do not need to complete this form.

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PLEASE COMPLETE THE INFORMATION BELOW IN BLOCK CAPITALS

You can update your email marketing preferences with American Express at anytime by visiting americanexpress.co.uk, selecting the Privacy Statement link. You may also register all your marketing preference choices by contacting American Express customer services on the number on the back of your Card.

First Name(s)

Address

Email address:

Mail – If you would prefer not to be contacted by direct mail with marketing offers from American Express and carefully selected partners, please confirm your preference by ticking the check box.

I do not wish to receive direct marketing from American Express.

Email Marketing Opt In – We would like to send you emails with interesting news and specially selected marketing offers, from carefully selected partners that we feel may be of interest to you. If you would like to receive these, please provide your email address and tick the box.By ticking the box you are confirming that you wish to receive email marketing content from American Express.

Postcode

Surname

Company Name

Telephone Marketing Calls – If you would prefer not to be contacted by Telephone in relation to marketing offers from American Express or selected partners, please confirm your preference by ticking the check box.

I do not wish to receive telemarketing calls from American Express.

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American Express Useful telephone numbers

Customer Services 01273 689955

Lost and stolen Cards 01273 689955

Global Assist 0845 4566524

Corporate Groups and Events 01245 328008

†American Express Services Europe Limited (“AESEL”) makes various benefits available to users of AESEL Corporate products or services which derive from contracts which AESEL has made with third parties. AESEL is free to amend, extend or terminate these benefits at its sole discretion. These benefits do not form part of AESEL’s contract with you but AESEL will provide reasonable notice to you or your company of any changes to the available benefits which may be to your detriment. One of the benefits currently available is the benefit of contracts of insurance held by AESEL with certain insurers. You will lose these benefits if you cease to be a user of AESEL Corporate products or services . Terms, conditions and exclusions apply. Details can be found on the American Express website. American Express Services Europe Limited. Registered Office: Belgrave House, 76 Buckingham Palace Road, London SW1W 9AX, United Kingdom. Registered in England and Wales with Number 1833139. American Express Services Europe Limited is authorised by the Financial Services Authority under the Payment Services Regulations 2009 (reference number 415532) for the provision of payment services. For insurance mediation activities only, American Express Services Europe Limited is an Appointed Representative of American Express Insurance Services Europe Limited (reference number 311684) who is authorised and regulated by the Financial Services Authority. Details can be found on the FSA Register.

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American Express Services Europe Limited. Registered Office: Belgrave House, 76 Buckingham Palace Road, London SW1W 9AX, United Kingdom.

Registered in England and Wales with Number 1833139. American Express Services Europe Limited is authorised by the Financial Services Authority under the Payment Services Regulations 2009 (reference number 415532) for the provision of payment services.

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