Welcome to the best Internet experience!

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We are pleased to welcome you to the Batelco family and hope you enjoy the unmatched experience of our Super Fast Batelco Internet. As a leading and most digitally advanced network in the kingdom, we pride ourselves on continuously bringing you the latest in digital technology to upgrade your world.

With Batelco Super Fast Internet you will enjoy:

• Reliable and fast Internet connection that is designed perfectly for HD video streaming, Home security, TV, HD gaming and any connection that requires high bandwidth.

• Ideal for multi device connection for the whole family to be connected all the same time

• High threshold with unlimited browsing even after consuming the allocated threshold

• Free access to Bahrain WiFi network available all around the kingdom

Welcome

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The table below outlines the required items to successfully install your Batelco Internet as well as the items that Batelco will be providing you with to benefit from the best Internet experience in the Kingdom.

Before our visit

Main Cable BD2

Internet Duct/Pipe BD20

Main Socket

Batelco Router BD 40**

WiFi Booster BD 40

Extra Point BD 20

*Available at extra cost upon customer request **Chargeable if Batelco router is damaged by the customer

Customer Responsibility

Additional Services Charges*

BatelcoResponsibility

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Ground Floor

Batelco Router

Wi-Fi AP

Wi-Fi AP

What will impact my wireless connection speed?

We’ll make sure you get the best connection for your access point and fibre router. However, there are a few things that may affect your internet experience:

• Location of the main router.

• The WiFi speed that your connected device can support.

• The number of WiFi connected devices.

• Automatic updates or software running in the background.

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When wering the bell

Our technician will install the WiFi enabled Customer Premises Equipment, which connects your home to our fibre network.

On the day of installation, our team will arrive to install the wiring and equipment necessary to connect your fibre line.

Prior to installation day, please clear the area to your preferred location for installation of the first point. It is recommended to be located in a centralized open area to ensure optimum WiFi coverage.

If you’ve subscribed to our amazing Batelco TV, our technician will install your set-top-box and connect it to your TV.

Before we leave, we will test the internet service and run a demo of Batelco TV (if applicable).Please do not hesitate to ask for any help from our technician.

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Batelco’s customised WiFi solutions turn any premise into a strong WiFi zone. Call us and we’ll send our engineers to help you get a strong WiFi signal anywhere at home.

For more information, call 196 or visit the nearest retail shop.

Strong WiFi,anywhere at home

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Deviceson installments

Latest devices available on interest-free installments, with payment periods of 12 or 18 months, only for Batelco home Internet customers.

Desktop

Games Smart TV Cameras

Laptop Tablet

For more information, visit batelco.com

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Benefit from a range of support options reachable through:

• Batelco Inet helpdesk at 196 available 24/7

• Batelco YouTube Channel showing how to videos

• Batelco Live Chat (Batelco Website)

Frequently Asked Questions

How can I check my limit? Visit (batelco.com). enter your ID or CR number along with your password and you will see the full details of the activity on your account

How can I pay my bill?Visit (batelco.com) and choose quick pay. Enter all the required information and you will easily be able to pay your balance

How can I get amazing gadgets?Visit Batelco.com to find out more about the great offers

To upgrade your speeds and bolt-ons, visit Batelco.com/internet

How to contact us?