welcome to the fifth in a series of webinars for peer supporters drawn from the recovery to practice...
TRANSCRIPT
Workplace RelationshipsWelcome to the fifth in a series of webinars for peer
supporters drawn from the Recovery to Practice (RTP) project, a SAMHSA-funded project to foster recovery-
oriented practice in behavioral health professions.
This webinar series is presented by members of the International Association of Peer Supporters (iNAPS) with generous assistance of Optum, without whom this series
would not be possible.
iNAPS is solely responsible for the content of the webinars.The webinar will begin at noon, Eastern Time Zone.
Thank you for your participation!
Telephones will be muted
You may submit questions during the webinar using the chat function or wait until the end of the webinar when telephones will
be unmuted for questions and answers.
Presenter:
Lisa Goodale
VP, Peer Support Services, Depression and BipolarSupport Alliance (DBSA)
Core member of the Recovery to Practice (RTP) Development Team
Moderator:
Peter AshendenDirector of Consumer Affairs
OptumHealth Behavioral Solutions
Contact InformationT +1 612-632-2963 F +1 877-309-8548
WEBINAR 5:Workplace Relationships
5
6
Objectives
For you to be able to: List characteristics of effective teamsIdentify causes and consequences of conflictDescribe the stages of team development
WORKPLA
CE
RELATIO
NSHIP
S
What are….
“Coming together is a beginning, keeping together
is progress, working together is success.”
~ Henry Ford
What is a Team?
Teams that Work
STA
GES
OF T
EA
M
DEV
ELO
PM
EN
T
Causes of Conflict
• Aren’t peer staff too ‘fragile’ to handle the stress of the job?
• Don’t peer staff relapse?
• Can peer staff handle the administrative demands of the job?
(cont.)
Causes of Conflict (continued)
• Won’t peer staff cause harm to clients by breaking confidentiality or by saying the ‘wrong’ things?
• Won’t peer staff make my job harder, rather than easier?
Davidson and Harrington 2011
Causes of Conflict
• Task vs. Relationship
• Different Understandings of Recovery
Consequences of Workplace Conflict
• Burn-out
• Co-optation
• Internalized Stigma
• Reduced Job Satisfaction
• Mentalism / Oppression
• Stress
• Termination
Consequences of Conflict
•What was the conflict?
•Who was involved?
•One consequence?
Typical Responses to Conflict
• Fight
• Flight
• Freeze
• Facade
(Quinn 2009)
Win-Win Response
1. Think win-win (mutual benefit and cooperation)
2. Seek first to understand, then be understood (respect, humility, and authenticity)
3. Synergize (value difference and search for 3rd alternatives)
Adapted from Covey 2011
Two steps to achieving synergy
1. Would you be willing to search for a solution that is better than what either one of us has proposed?
2. Would you agree to a simple ground rule: No one can make his/her point until they have restated the other person’s point, to his/her satisfaction?
Adapted from Covey 2011
“You never really understand a person until you consider things from his point of view -- until you climb into his skin
and walk around in it." Atticus Finch -- To Kill a Mockingbird
~ Harper Lee
How I Manage My Supervisor
~ by Violet Taylor
Teams that Work - Revisited
23
Summary
You should now be able to: List characteristics of effective teamsIdentify causes and consequences of conflictDescribe the stages of team development
? ? ? Questions….
To unmute your line, press *6.
To mute your line again, press *6
For more information:Overall RTP Project
www.samhsa.gov/recoverytopractice
Resource Librarywww.dsgonline.com/rtp/resources.html
Peer Supporter Disciplinewww.naops.org link to www.rtp4ps.org
Wounded Healer Videohttp://www.youtube.com/watch?v=orxEawi9qro
Certificate
E-mail: [email protected]
A link to the self-check quiz is now on the iNAPS website: www.naops.org
Within 30 days, a certificate will be mailedto the address you provide
when you complete the quiz.
Slides are available after taking the quiz – or by request.
Presenter contact information:
Lisa C. Goodale, MSW, LSWVice President, Peer Support Services
Depression and Bipolar Support Alliance / DBSA(312) 642-0049, x155 www.DBSAlliance.org
Veteran peer specialist training:www.DBSAlliance.org/Veterans
Next WebinarInfluence of Culture
September 2013Date tbd
Go to our website: www.naops.org for up-to-date information
On behalf of the International Association of
Peer Supporters (iNAPS) and Optum
Thank you!