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Welcome to the

RiversideCoach

Quarterly Meeting

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Introductions

Who’s here?NameFavorite Sport

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MERCED Topic Review

Education

Participation

Education

Communication

Participation

Education

Communication

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Participation

Participation

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• Using the website• Quarterly Coach Newsletter• Receiving FAQs by email• Setting up email groups

Participation

What worked? What didn’t?

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Education

Education

Education

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Release 1—In More Detail:–Includes the Office Administration components of C-IV

•Offices, Units and positions that allow the functions of the C-IV system to work•Staff information, including all users of the system and their Security Access Profiles

–Security Access Profiles are detailed and can be customized to include specific access to areas and pages of the system.

–Includes the Service Providers (including Internal Service Providers)

Education

Implementation Schedule Update

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Release 1—In More Detail:Who are the Release 1 users? Who will be trained?•All Supervisors and Managers•Resource Databank Maintainers

–From GAIN, ICCM, Fiscal, Child Care, IT, Human Resources–Total users = 369 (this is 18 % of C-IV’s total users in Riverside)

•Courses include:–System Navigation–Security Rights Administration–Office Administration–Resource Databank Administration

•Courses range from 6-9 hours each•Training team just completed testing of these training courses, using individuals from all four counties.

Education

Implementation Schedule Update

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MERCED Implementation Timeline

Nov. 2003 – March 2004

Jan July October Jan AprilInfrastructure

Computers, Networks, and Servers and “Preparing for

Your C-IV Journey”

Change Discussion Guide Rollout

Training/Conversion/ Implementation R1

Supervisors and Resource Databank Maintainers only

Training/Conversion R2

Release 2& 3 Implementation

Case Management, Eligibility/ Benefit Calculation,

Employment Services Benefit Issuance, Interfaces,

Reports, QA/QC and Utilities

Training R3

2003 2004July October

March 2004 – June 2004

May 2004 - July 2004

July 5, 2004

April

March 2004

July 2004

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• For every C-IV System page, there will be a corresponding page of online help

• Each online help page will contain:–The Purpose of the C-IV System page–How To’s on the page–Descriptions of what users see on the page (e.g., buttons, text fields, dropdown boxes)

Training: Online Help Demo

Education

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Online Help Demo Link

Education

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MERCED Line Staff Demo Feedback

Education

Communication

Remember the Coach’s two Roles?

Line Staff Demonstrations were held from August-November of this year.

• Over 1171 staff attended sessions in all offices

• Half of attendees had heard of C-IV only 1 or 2 times

• Only 33% had visited the C-IV Website

• By the end of demo, 99% said they understood what C-IV was

• What did you hear when staff came back?

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MERCED Tic-Tac-Toe Game

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Communication

Communication

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MERCED Change Discussion Guides

• A guide to:-Prepare County Staff for successful implementation of the C-IV system-Help Managers and Supervisors describe process changes to members of their team

• Guides will be distributed October 2003, two months prior to R1 training.

• Guides will be distributed by Managers or Supervisors.

• Supervisors will receive CDGs in Leadership Series III. Communication

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Change Discussion Guides Updates

• Updated based on County User Group and Coach comments

• Requests included:– Easier to read, simple language– Friendlier feel– More graphics– Logical flow

Communication

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MERCED Additional CDG Updates

Communication

Change Discussion Guide Sample

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What’s Next?

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The Internet/Intranet Survey

• The Internet/Intranet Navigational Skills Surveys were distributed during line staff demonstration meetings – Some staff members have not completed a survey

• Goal: To identify all staff who should take the basic Internet/Intranet Navigational Skills training, we need to collect surveys from all Students.

• Coaches will collect the missing surveys and return them to their Training Coordinator, Rocio Aguiniga.

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MERCED Directions

1. Locate your name on the Survey Follow-Up list.2. Count the number of team members you have on the list,

take that number of surveys with you today3. Distribute surveys to all your team members who are on the

list.4. Explain to your team members the purpose of the survey

and how to complete it.5. Return the surveys to Tena Wallner,

• Using Green routing slip, check Program Technology.• If using inter-county mail, at Mail stop 3720.

6. All surveys must be returned by February 14th.Thank you!!!

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MERCED Homework

• Distribute Internet/Intranet survey• Continue to answer questions

about C-IV• Watch for changes to the Website

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Questions?Participation, Education, Communication

Thank you for attending. Please complete the

evaluation before leaving. We will see you in May.