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Welcome to the

San Bernardino

CountyCoach

Quarterly Meeting

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Introductions

NameRole

Hey Coach! What is your favorite sport?

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MERCED Coach Quarterly Agenda

1. Participation2. Education3. Communication

Coach Quarterly Agenda

Participation

Communication

Education

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1. ParticipationTimeline

Upcoming Training For YouUpcoming Responsibilities

Participation

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County Timeline Timeline

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MERCED 2003 is Key for the C-IV Project

– By the end of 2003,•Release 1 Pilot will be complete in

Stanislaus County•Release 2 Pilot will be complete (Dec-

Jan) in Stanislaus County

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Key Dates in San Bernardino

• R1 July 2004, 7/26• R2/R3 October

Dates are pushed back 2 months due to budget and 2 months due to the Quarterly Reporting ACL

• Benefits of longer timeline--• Longer for conversion• More time for training• More for lessons learned• More time for rollout

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MERCED Coach Training for You

• Infrastructure– Preparing for Your C-IV Journey , 90 minutes, all

staff• Types of Training• Who to call for help• Desktop details• Website

– Train the Coach, 3.5 hours, coaches only• Effective Coaching• Support Structure for Coaches

– Sessions at county offices– Registration will occur two months prior to

infrastructure

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MERCED Your Responsibilities…

Today• Communication• Answer questions• Internet/Intranet

Survey• Distribute

Newsletter

Future– Communication– Answer questions– Distribute

Newsletter– Conversion– Case Validation– Training

Registration (LMS)– Implementation

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2. Education

Model OfficeWBT Demo

Education

Education

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MERCED Training with C-IV …

• Called a Learning Program– Includes all communications and Change

Management– Change Discussion Guides– Model Office– WBT (Web Based Training)– ILT (Instructor Led Training)– Implementation (Implementation Team)

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MERCED Model Office

• Defined as a simulated post-implementation environment designed for County staff to test and become familiar with new processes.

• Participants– 6 months minimum specialty experience– Any level– Basic computer skills– Majority of activity in business process being

tested– Ability to communicate and give feedback

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Model Office Scheduling for R1• 10 people a session• Sessions last 3 days – week• Sessions will include:

– Navigation Instruction– Change Processing– Script Execution– Scenario Processing– Independent Processing– Conversion Processing

• Participants feedback—daily, end-of session• Information will be used to update system, build

communication, and update implementation methods.

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MERCED WBT

Characteristics of Web-Based Training (WBT) are:

Completed through a Web-Based Application

Simulates C-IV System and provides practice

Can be accessed after training

Tracks Student progress and completion

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WBT LinkWBT Link

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3. Communication

Change Discussion Guides Updates

Internet Intranet SurveyNewsletter Distribution

Coach Homework

Communication

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MERCED Change Discussion Guides

• A guide to describe the process changes that will affect the way a team performs their jobs.

• Guides will be distributed two months prior to R1 training.

• Guides will be distributed by management and supervisors.

• Supervisors will receive CDGs in Leadership Series III.

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Change Discussion Guides Updates

• Updated based on County User Group and Coach comments

• Request included:– Easier to read, simple language– Friendlier feel– Less Accenture deliverable feel– More graphics– Logical flow

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MERCED New Updates

• More graphics—book, how to box, people, keys

• Four key format1. Using the Change Discussion Guide2. Preparing for the Change3. Using the C-IV System4. Getting Started

• Simple language—thank yous, highlighted text

• New tools– Discussion Confirmation Document and Question Log

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C-IV Quiz

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Distribute the C-IV Connections

• Read C-IV Connections• Make a copy of the newsletter for

everyone on your team• Make additional copies for your

break room• Use color paper if possible• Submit articles, ideas and quotes to

John Johnson, Training Coordinator

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MERCED The Internet/Intranet Survey

• The Internet/Intranet Navigational Skills Surveys were deployed in each county during line staff demos – July 2002 through Nov 2002

• Some staff members that have not completed a survey.

• Goal: To identify all of the staff who should take the basic Internet/Intranet Navigational Skills training, we need to collect surveys from all Students.

• Coaches will collect the missing surveys and return them to the Training Coordinator - John Johnson.

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Directions

1. Locate your name on the Survey Follow-Up list.2. Distribute Surveys to all your team members who are

on the list.3. Explain the purpose of the Survey and how to complete

it to your team members.4. Return the Surveys via Interoffice Mail to:

ITSD/C-IV ProjectMail Code: 0087Attn: John Johnson

5. All Surveys must be returned by February 20, 2003

Thank you!!!

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MERCED User Database Updates

• Send any changes to who is on your team– Additions, subtractions, deletions

• Send changes if employees’ roles change– E-mail to John Johnson, Ken

Doughton, and Tim Albin

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MERCED Homework

• Distribute Internet/Intranet Survey• Continue to answer questions

about C-IV• Review the Website• Distribute C-IV Connections

Newsletter• E-mail updates for the User

Database

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Questions?Participation, Education, Communication

Thank you for attending. Please complete the

evaluation before leaving. We will see you in June.