welcome to. what is ? it’s… of allegheny and westmoreland counties +
TRANSCRIPT
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Welcome to
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What is
?
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It’s…
Of Allegheny and Westmoreland Counties
+
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It’s YOU
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Click here to view United Way’s Open Your Heart to a Senior video.
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Goal:Every senior in
need of assistance is paired with a
caring volunteer.
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Volunteers Fill the Gap
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Many Opportunities, One Network
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Volunteer Based on Interest not Agency
Meal preparationMeal deliveryDrivingSafety for SeniorsMedicare CounselingSenior centersSnow shovelingLeaf raking
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In ONE year Over 1,000 volunteers gave 20,000 hours!
• 11,000+ rides were given to the grocery stores, food banks, and medical appointments
• 80+ home modifications were provided
• 100+ home visits and smoke alarms installed
• 30,000+ meals were delivered
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94% of seniors report falling less, which is the number one cause of hospitalization among the elderly
20% of seniors an increase in their overall quality of life
33% of seniors report an increased ability to complete activities of daily living
100% of seniors would recommend Open Your Heart to a Senior services to their friends
100% of volunteers report a high-level of satisfaction with their experience as a volunteer
The Impact Matters
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What’s in it for You?
• High quality infrastructure and support for volunteers• One entry point for several volunteer opportunities
and agencies• Annual Recognition Activities & Events• On-Going Training• Connection to the community and other volunteers• Opportunities to take a leadership role• Satisfaction of giving back to a generation that has
done so much for us
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Overview of Volunteering with Open Your Heart to a Senior
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1. Understanding Aging2. Role of Volunteers3. General Guidelines4. Liability & Release5. Volunteer Self-Care6. Building Healthy Relationships with Seniors
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Understanding Aging
Positive Aspects• Greater wisdom, perspectives, skills• Keepers of tradition and history• Personal peace and mellowing• Freedom from employment and child
rearing
Negative Aspects• Loss of physical or mental capacities• Loss of employment opportunities and
income• Loss of loved ones
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Role of Volunteers
Some seniors have many supports, while other have
few. Volunteers are one of the links
in the chain of support
SeniorFamily
Friends & Neighbors
Formal Helpers
Volunteers
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General GuidelinesTurn in hours• Changes in health or environment• Concerns of abuse
Keep us informed• Confirm with senior one day in advance• Call when you are on your way• Give plenty of notice when cancelling• Put cell phones away to avoid distracted driving riskMaintain Confidentiality
Refrain from sensitive matters (i.e. family matters)
Stay safe and avoid risk
If providing transportation:
Do not accept gifts
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Liability & Release• Volunteer Protection Act: Volunteers are
removed from liability while acting within the scope of assigned responsibilities
• Release of Volunteer Services: – Agency provides support & training to avoid dismissal– Volunteers may be dismissed in certain cases:
• Neglecting assigned responsibilities• Failing to follow written policies/procedures• Any type of abuse, discrimination, theft, or substance
abuse while on duty
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Volunteer Self-CareChoose an
opportunity that is most comfortable
for you
Pace yourself, don’t over-
commit in the beginning
Be open and honest with staff about
your experience
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Building Healthy Relationships with Seniors
Be a friend but maintain boundaries
• Questions to consider:• Is the task acceptable and permitted?• Is there enough time?• Is there another person or resource that could provide more appropriate assistance?
Be comfortable with saying “no”
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Handbook Resources
Useful Tips for your Volunteering:
• Activity ideas• Communication tips• Tips for observing health and wellness in seniors• Recognizing and reporting elder abuse• Common heath conditions among seniors (inc. Alzheimer’s & Dementia Resources)• Home safety guidelines and tips• Practical tips for working seniors with mobility issues
Agency Information
• Learn more about the agencies that are part of the Open Your Heart to a Senior network
Further review the Open Your Heart to a Senior Handbook for:
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Thank you for coming!
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Agency Specific Information