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Welcome! We will begin the webinar shortly.
If you haven’t already done so:Please take a moment to complete the Baseline Survey and respond to the 2
Minute Feedback Check (links in the chat box). Everyone should complete this
individually. Questions? Email us at [email protected]
Performance Driven AcademySESSION 2: COLLABORATION AS A TOOL FOR SUCCESS
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Brought to you by the Managed Care Technical Assistance Center
Speaking: John LeeDirector
CCSI’s Center for Collaboration in Community Health
PDA Reminders
Reminders‣ Please make sure everyone in your work group registers for
one in-person session‣ If you haven’t already, complete the baseline survey‣ How’s it going? Survey link sent with materials and in the chat
box‣ Webinars are recorded• Webinar 1 available on the MCTAC website and linked in your
reminder emails‣ Use [email protected] email for any questions, comments, etc. ‣ Chat in questions/comments to all panelists at any time
From Webinar 1, you should have…‣ Taken the Baseline Survey‣ Scheduled time between webinars to meet with your
workgroup‣ Completed the Performance Driven Culture Readiness
Assessment and discussed with your workgroup‣ Gotten feedback from others in your agency about the
culture of your agency‣ Received a reminder email a week ago and the materials
for today’s webinar this morning (email [email protected] if you do not receive these)
1. Culture
2. Collaboration
3. Human Resources
Part 2: Effective Measurement
4. In-person sessions
Collaboration as a Tool for Success
The Performance Driven AcademyBRIANNON O’CONNOR, PHDASSOCIATE DIRECTOR, CENTER FOR COLLABORATION IN COMMUNITY HEALTHCOORDINATED CARE SERVICES, INC.
Portions of these materials were created with support by New York State Success, in partnership with the Managed Care Technical Assistance Center and the Center for Collaboration in Community Health
Elements of a PerformanceDriven OrganizationDeveloped by CCSI’s Center for Collaborationin Community Health
Background of Today’s Speaker‣ Doctorate in Clinical Psychology• Expertise in children’s mental health, research methodology,
statistical analysis, evaluation in real-world behavioral health settings, performance measurement
‣ CCSI• Associate Director, Center for Collaboration in Community Health• Supporting behavioral health providers and networks in meaningful
data analytics and cross-system collaboration for improved outcomes
Today’s Learning Objectives‣ Reflect on why collaboration is important to the success of
your organization
‣ Discuss fears/challenges of collaboration
‣ Review factors that facilitate collaboration
‣ Introduce tools to support effective internal and external collaboration
Questions to Consider‣ In an ideal world, who would our collaborators be?
‣What could we achieve by working together?
‣What stands in the way of us building an effective collaboration today?
Why Collaborate?
Improved Impact‣ Achieve impacts we cannot achieve alone• Readmission, follow up from hospitalization‣ Reduces fragmentation in care and service gaps‣ Team approach leads to greatest change ‣ Promotes a holistic approach to care‣ Reduces silos, which improves continuity of care and safety ‣ Creates value and respect among collaborating providers from
an array of disciplines
What can we accomplish together?
Key to Success in Current Health Care Environment‣ Managed Care and Health Homes rely on collaborative
principles ‣ Behavioral Health Care Collaboratives (networks of BH
providers) require collaboration
What are the priority outcomes
described by those incentivizing
collaboration?
‣ Shifting service payment environment:• Pay for Reporting• Pay for Performance• Value Based Payments
Fears and Challenges of Collaboration
What are some of the fears and challenges of collaboration?‣ Financial incentives to keep things the way they are‣Maintaining motivation and investment from the
stakeholders‣ Lack of success with previous attempts at external
collaboration OR intra-(within) agency collaboration ‣ Trust among participating collaborators
Others we missed? Send them in via Chat to All Panelists.
All responses will be kept anonymous
What are some of the fears and challenges of collaboration?‣ Lack of understanding roles‣Use of different professional languages or jargon‣Concerns about confidentiality ‣No clearly articulated measurable outcome or impact
that drives the work‣ Fear of change
Others we missed? Send them in via Chat to All Panelists.
All responses will be kept anonymous
Getting Started Anyway: What Helps Collaborative Practice?
Attitude and approach‣ Requires trust and respect among collaborators• Assume best intentions ‣ Acknowledge that change is difficult• Take the time to clarify roles • Practice demonstrating mutual respect for each other’s knowledge, skills, and
roles• Maintain regular contact• Follow through with commitments• Be friendly, interested and open to suggestions‣ Where practical, include members from all relevant systems and
consumers
Local history of collaboration• Bringing teams together for cross-training, strategic planning meetings,
thinking sessions can spark ideas about gaps and priority areas for the system• Shared training helps collaborators understand and appreciates the work done
by others
Collaboration leaders or champions•Leadership at multiple levels◦ Leaders “at the top”: authority to create policies and programs
and support participation◦ Leaders “in the middle”: facilitate collaborative planning meetings◦ Natural leaders: highly regarded, respected, credible; mediate
between systems due to relationships on both sides
Matching collaboration to shared values and mission •Identify a common purpose with a shared understanding of
the measurable impact/outcome of the work•Willingness to acknowledge “What we are doing isn’t
working” and re-focus on the opportunity being presented•Valuable for buy-in, overcoming resistance•Insight from patient/family advocates and consumers about
what is needed, where gaps exist
Genuine commitment to collaboration •Impetus may be outside the system, but early commitment
from stakeholders is critical•Ongoing process that needs reinvigorating and
recommitment to survive turnover in key stakeholder staff◦ Look to champions for help with this
Specific Steps• Start small: consider starting with a specific program, model, or process that
fills a gap• Look for opportunities to transfer technology◦ Obtain ideas, information, technical assistance from collaborators◦ Visit other programs, share policy documents, discuss program models,
review data findings• Success leads to success◦ Motivation to continue collaborating◦ Funding to expand collaboration activities
Specific Steps: Think through how you’ll think it through• How will decisions be made?◦ Who has ultimate decision-making authority? Do all committee members have authority to
speak for the agency/department?
• How will we identify and address issues among participants (differences of opinions, actions taken without support) in a very timely and open manner?
• What will foster communication that is meaningful, timely, consistent, and creates motivation to continue?
• What will we measure to determine the impact of the work? ◦ How will we know we are being successful? What will indicate that we need to adjust
course? How often will monitor our impact?
Tools to Support Collaboration‣ Sample Agenda Items for Productive Collaborative Meetings• Facilitation/process elements• Content examples‣ Using Gradients of Agreement to Guide Decision Making
Agency Experience
We are pleased to welcome:
Martin Teller, MAExecutive Director, FLACRA
MCTAC’s Performance Driven Academy
CollaborationFinger Lakes Area Counseling & Recovery
Agency
February 6, 2018
302/6/2018
312/6/2018
RecoveryNet
• Substance Use Providers• Common Electronic Health Record• Open Access Collaboration• Grants and More…
2/6/2018 32
Finger Lakes IPA
• FQHC’s• Behavioral Health
Providers• Highlights and
more…
2/6/2018 33
• Finger Lakes and Southern Tier BHCC
• Highlights and more…
Behavioral Health Care Collaborative
2/6/2018 34
Region II Consortium of Alcohol and
Substance Abuse Services
DSRIP-Finger Lakes Performing Provider
System (FLPPS)
• Highlights and more…
• Behavioral Health Workgroup
• CBO Advisory Council-VBP Pilot Project
• Innovations
2/6/2018 35
Connections across RecoveryNet, FLIPA, Finger Lakes & Southern Tier BHCC, Region II
CASAS, FLPPS
• Highlights and more…
Contact Information:
Martin Teller, MAExecutive Director, [email protected]
www.flacra.org
2/6/2018 36
What do I do next?
Take-aways: How Can I Get Started?‣ Catch up if you need to on Webinar 1 content and takeaways and the Baseline
Survey‣ Set up a regularly scheduled workgroup meeting time between webinars‣ Review the Sample Agenda and select items/processes to try integrating into
some meetings between now and Webinar 3• Discuss with your workgroup any differences you notice in how your internal
teams collaborate using these methods‣ With your workgroup, identify who key collaborators are/will be• Who are our MCO contacts? What BHCC are we part of? What collaborative
arrangements are we part of? Who would we like to collaborate with to improve outcomes for our patients?
Mark your calendars and register
Webinars (12-1pm):Human Resources, 2/27/18Effective Measurement Practices, 4/11/18Continuous Quality Improvement, 5/2/18Practice Development and Management, 5/23/18
In-person events(10am-2pm)Albany, 3/19/18Rochester, 3/20/18NYC, 3/26/18
