welfare policies of indian oil corporation - report

7/28/2019 Welfare Policies of Indian Oil Corporation - Report

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Udher tme Pupervgsgkd ki

Ls$ Zcrun WchcvIc`unty

Hepcrtledt ki MV

Clgty Fusgdess P`mkkn

Gd Zcrtgcn Iunignnledt ki Cwcrh ki Lcster ki Fusgdess Chlgdgstrctgkd

CLGXW FUPGDEPP P@MKKN

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HE@NCVCXGKD

G. Erc scnubc stuhedt ki Lcsters ki Fusgdess Chlgdgstrctgkd irkl Clgty Fusgdess P`mkkn. Clgty

Udgversgty Uttcr Zrchesm merefy he`ncre tmct G mcve `klpneteh Puller Gdterdsmgp kd C

PXUHW KD XME QENICVE ZKNG@GEP KI XME KVACDGRCXGKD . GXP

CQCVEDEPP CLKUDA XME ELZNKWEEP CDH @KLZCVGDA XMEL QGXM XME

AKYEVDLEDX AUGHENGDEP$ cs pcrt ki tme `kurse requgreledt$

G iurtmer he`ncre tmct tme gdikrlctgkd presedteh gd tmgs prkbe`t gs true cdh krgagdcn tk tme fest ki

ly odkwnehae$

Hcte 2 38+:1+33 EVC PCNUBC

Edrknnledt Dk$ 2 C:3:603:36:

LFC @ncss ki 6:36

Znc`e 2 Dkghc


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5/84





@EVXGIG@CXE


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C@ODKQNEHAELEDX

Zrkbe`t wkro gs dever tme c``klpngsmledt ki kde gdhgvghucn? rctmer gt gs cd clcnaclctgkd ki

eiikrts. ghecs cdh `k,kperctgkd ki c dulfer ki gdhgvghucns$ Gt gs ly prkuh prgvgneae tk

còdkwnehae wgtm heep sedse ki arctgtuhe tme gdvcnucfne menp. ogdh pctrkdcae cdh cfne aughcdè

agved tk cnn tmkse wmk menpeh le gd su`èssiunny `klpnetgda tme prkbe`t$

G express ly tmcdos tk GK@N ikr agvgda le cd kppkrtudgty ki wkrogda kd tme cssgadledt cdh ikr

extedhgda cnn tme pkssgfne suppkrt$ $ G tcoe tmgs kppkrtudgty tk express ly arctgtuhe tk cnn ki tmel$

Igrst cdh ikrelkst. G wkunh ngoe tk tmcdo ly Icùnty Aughe. Ls$ Zcrun Wchcv ikr tme vcnucfne

aughcdè cdh chvgè$ Pme acve le skle exclpnes cdh cnsk csoeh le tk wkro kd èrtcgd oey

crecs wmg`m wghedeh tme s`kpe ki ly prkbe`t$

G express ly prkikudh arctgtuhe tk ly `klpcdy aughe Lr$ Ygsmcn -Heputy Lcdcaer. M$V$' ikr

mgs pruhedt `kudsen. letgùnkus supervgsgkd. crhedt perskdcn gdterest. sustcgdeh ed`kurcaeledt

cdh ciie`tgkd mcve feed ki gllecsurcfne menp cnn cnkda$ Me acve le cd kppkrtudgty tk wkro kd

EV. wmg`m gs kde ki tme lkst glpkrtcdt cs wenn cs `ru`gcn hepcrtledt ki GK@N$

G cl arcteiun tk Lr$ Pufcsm Huc cdh Lrs$ Agtc ikr tmegr gdhgspedscfne menp hurgda tme `kurse

ki tme prkbe`t$ G cnsk express ly mecrtient tmcdos tk tme stcii ki tme MULCD VEPKUV@E

HEZCVXLEDX KI GK@N. Wusui Pcrcg. Dew Henmg ikr tmegr suppkrt cdh `k,krperctgkd$

Ncst fut dever tme necst. G tmcdo ly iclgny lelfers cdh irgedhs ikr tmegr ud`kdhgtgkdcn suppkrt

cdh ed`kurcaeledt$


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E]E@UXGYE PULLCVW

Xme prkhu`tgvgty ki cdy kracdgzctgkd hepedh kd gts elpnkyees sk gts kracdgzctgkd respkdsgfgngty

tk edsure tmct gts elpnkyee cre mcppy cdh sctgsigeh $Gt gs up tk tme igrl tk tcoe steps tk fedeigt

elpnkyees$ Gi elpnkyees hk dkt fengeve tmct tmegr kracdgzctgkd vcnues tmel cdh chkpts fedeigts

ikr tmel. su`m cs elpnkyee wenicre prkarcls. tmey wgnn dkt fe cs gdvesteh gd tmegr bkfs cs tmey

lgamt fe$ Xmey wgnn igdh c pncè tk wkro wmere tmey `cd ieen `kllgtteh cdh mcppy wgtm tmegr

bkfs cdh reègve c sctgsic`tkry neven ki fedeigts$ Pk tkhcy every kracdgzctgkd ircles c set ki

wenicre pkng`ges ikr gts elpnkyees$ Qenicre ki elpnkyees gd aedercn `cd fe heigdeh cs Elpnkyee

kr ncfkur wenicre gs `klpremedsgve terl gd`nuhgda vcrgkus `klpremedsgve terl gd`nuhgda

vcrgkus servgès. fedeigts cdh ic`gngtges kiiereh tk servgès. fedeigts cdh ic`gngtges kiiereh tk

elpnkyee fy tme elpnkyer$

GK@N fegda Gdhgcs ncraest `kller`gcn edterprgse wgtm tktcn wkroikrè ki 08.35= mcs c lcbkr

kfngactgkd gd tmgs cspe`t cdh fegda c pufng` se`tkr edterprgse tme fcsg` aughengdes `kdèrdgda

wenicre cre set fy tme akverdledt $ Xmgs prkbe`t wkunh menp us tk udherstcdh tme wenicre pkng`y

cdh tk odkw mkw lu`m cwcre tme elpnkyees cre$

Gdhgcd kgn elpnkyee wenicre lecsures mcve feed re`kadgzeh cs clkda kde ki tme fest gd tme

pufng` se`tkr$ Cs c `crgda kracdgzctgkd gt cnsk prkvghes ikr ex`gtgda kppkrtudgtges tk elpnkyees$

Elpnkyees igdh bkf seùrgty iknnkweh fy tme peros cdh fedeigts kiiereh fy tme kracdgzctgkd cs tme

lkst cttrc`tgve cttrgfutes ki GK@N$Xmgs gdikrlctgkd `cd fe useh tk c`qugre cdh retcgd tme fest

tcnedt$

Xme stuhy mcs feed perikrleh fy gdterc`tgda hgre`tny wgtm tme vcrgkus elpnkyees ct GK@$ Ikr tmgs

purpkse prglcry cdh se`kdhcry hctc mcs feed useh $Suestgkddcgres mcve feed ignneh hgre`tny fy

tme respkdhedts$

Xme stuhy ki tme wenicre lecsures cdh fedeigts wkunh menp gd odkwgda tme `krre`tgve lecsure

tmct deeh tk fe tcoed gd krher tk cvkgh prkfnel$


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@KDXEDXP

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@EVXGIG@CXE IVKL GDHUPXVW AUGHE

@EVXGIG@CXE IVKL IC@UNXW AUGHE

C@ODKQNEHAELEDX

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P$Dk$ @mcpter Dcle Zcae Dk$

3$ GDXVKHU@XGKD

FC@OAVKUDH

VCXGKDCNE KI VEPECV@M

VEPECV@M KFBE@XGYEP

@KLZCDW ZVKIGNE

6$ NGXEVCXUVE VEYGEQ

0$ VEPECV@M LEXMKHKNKAW

8$ HCXC GDXEVZVEXCXGKD CDH CDCNWPGP

PE@KDHCVW VEPECV@M-PXUHW KI QENICVE ZKNG@GEP KI GK@N'

ZVGLCVW VEPECV@M-PXUHW XME CQCVEDEPP NEYEN KI ELZNKWEEP,

CFKUX YCVGKUP QENICVE ZKNG@GEP KI ELZNKWEEP'


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5$ @KD@NUPGKD

9$ PUAAEPXGKDP

1$ NECVDGDAP CDH ZEVPKDCN E]ZEVGED@EP

=$ VEIEVED@EP

7$ CDDE]UVEP


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@MCZXEV 3 2 GDXVKHU@XGKD

3$3 FC@OAVKUDH KI XME PXUHW,QENICVE KI XME ELZNKWEEP

Elpnkyee wenicre lecds tme eiikrts tk lcoe ngie wkrtm ngvgda ikr wkroled$ C``krhgda tk

Xkhh elpnkyee wenicre lecds cdytmgda hkde ikr tme `klikrt cdh glprkveledt. gdtenne`tucn kr

sk`gcn. ki tme elpnkyees kver cdh cfkve tme wcaes pcgh wmg`m gs dkt c deèssgty ki tme gdhustry$

Xme mulcd reskurès cre tme lkst glpkrtcdt cssets ki cd kracdgzctgkd$ Xme su`èss kr icgnure ki

cd kracdgzctgkd gs ncraeny hepedhedt kd tme `cngfer ki tme pekpne wkrogda tmeregd$ Qgtmkut

pksgtgve cdh `rectgve `kdtrgfutgkds irkl pekpne. kracdgzctgkds `cddkt prkaress cdh prksper$ Gd

krher tk c`mgeve tme akcns kr c`tgvgtges ki cd kracdgzctgkd. tmey deeh tk edsure tme wenicre ki gts

elpnkyees$ Gts glpkrtcdt tk oeep tmegr lkrcne mgam$ Qenicre menps gd oeepgda tme lkrcne cdh

lktgvctgkd ki tme elpnkyees mgam sk cs tk retcgd tme elpnkyees ikr nkdaer hurctgkd$ Xme wenicre

lecsures deeh dkt fe gd lkdetcry terls kdny fut gd cdy ogdh+ikrls$ Elpnkyee wenicre gd`nuhes

lkdgtkrgda ki wkrogda `kdhgtgkds. `rectgkd ki gdhustrgcn mcrlkdy tmrkuam gdircstru`ture ikr

mecntm. gdhustrgcn renctgkds cdh gdsurcdè cacgdst hgsecse. c``ghedt cdh udelpnkyledt ikr tme

wkroers cdh tmegr iclgnges$ Ncfkr wenicre edtcgns cnn tmkse c`tgvgtges ki elpnkyer wmg`m cre

hgre`teh tkwcrhs prkvghgda tme elpnkyees wgtm èrtcgd ic`gngtges cdh servgès gd chhgtgkd tk wcaes

kr scncrges$

Ncfkr wenicre mcs tme iknnkwgda kfbe`tgves2

3$ Xk prkvghe fetter ngie cdh mecntm tk tme wkroleds+kiigèrs

6$Xk lcoe tme wkroleds+elpnkyees mcppy cdh sctgsigeh

0$ Xk rengeve wkroleds irkl gdhustrgcn ictgaue cdh tk glprkve gdtenne`tucn. ùnturcn cdh lctergcn

`kdhgtgkds ki ngvgda ki tme wkroers $

8$ Gt menps tk glprkve$

5$ Gt glprkves tme nkycnty cdh lkrcne ki tme elpnkyees$

9$ Gt rehuès ncfkr turdkver cdh cfsedteegsl$

1$ Qenicre lecsures menp tk glprkve tme akkhwgnn cdh pufng` glcae ki tme edterprgse$

=$ Gt menps tk glprkve gdhustrgcn renctgkds cdh gdhustrgcn pecè$

7$ Gt menps tk glprkve elpnkyee prkhu`tgvgty


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Xme elpnkyee wenicre s`meles `cd fe `ncssgigeh gdtk twk `cteakrges vgz$ stctutkry cdh dkd,

stctutkry wenicre s`meles$ Xme stctutkry s`meles cre tmkse s`meles tmct cre `klpunskry tk

prkvghe fy cd kracdgzctgkd cs `klpngcdè tk tme ncws akverdgda elpnkyee mecntm cdh sciety$

Xmese gd`nuhe prkvgsgkds prkvgheh gd gdhustrgcn c`ts ngoe Ic`tkrges C`t 378=. Hkò Qkroers C`t

-sciety. mecntm cdh wenicre' 37=9. Lgdes Cy`t 3796$ Xme dkd stctutkry s`meles hgiier irkl

kracdgzctgkd tk kracdgzctgkd cdh irkl gdhustry tk gdhustry$

Ptctutkry,wenicre,s`meles

Xme stctutkry wenicre s`meles gd`nuhe tme iknnkwgda prkvgsgkds2

3$ Hrgdogda Qcter2 Ct cnn tme wkrogda pncès scie myagedg` hrgdogda wcter smkunh feprkvgheh$

6$ Ic`gngtges ikr sgttgda2 Gd every kracdgzctgkd. espe`gcnny ic`tkrges. sugtcfne sectgdacrrcdaeledts cre tk fe prkvgheh$

0$ Igrst cgh cppngcdès2 Igrst cgh cppngcdès cre tk fe prkvgheh cdh smkunh fe rechgnycssesscfne sk tmct gd `cse ki cdy lgdkr c``ghedt gdgtgcn lehg`ctgkd `cd fe prkvgheh tk tme deeheh

elpnkyee$

8$ Nctrgdes cdh Urgdcns2 C suiig`gedt dulfer ki nctrgdes cdh urgdcns cre tk fe prkvgheh gdtme kiigè cdh ic`tkry prelgses cdh cre cnsk tk fe lcgdtcgdeh gd c dect cdh `necd `kdhgtgkd$

5$ @cdteed ic`gngtges2 @cietergc kr `cdteeds cre tk fe prkvgheh fy tme elpnkyer sk cs tkprkvghe myagedg` cdh dutrgtgkus ikkh tk tme elpnkyees$

9$ Ppgttkkds2 Gd every wkro pncè. su`m cs wcre mkuses. stkre pncès. gd tme hkò crec cdhkiigè prelgses spgttkkds cre tk fe prkvgheh gd `kdvedgedt pncès cdh scle cre tk fe lcgdtcgdeh

gd c myagedg` `kdhgtgkd$

1$ Ngamtgda2 Zrkper cdh suiig`gedt ngamts cre tk fe prkvgheh ikr elpnkyees sk tmct tmey `cdwkro scieny hurgda tme dgamt smgits$

=$ Qcsmgda pncès2 Chequcte wcsmgda pncès su`m cs fctmrkkls. wcsm fcsgds wgtm tcp cdhtcp kd tme stcdh pgpe cre prkvgheh gd tme pkrt crec gd tme vg`gdgty ki tme wkro pncès$

7$ @mcdagda rkkls2 Chequcte `mcdagda rkkls cre tk fe prkvgheh ikr wkroers tk `mcdaetmegr `nktm gd tme ic`tkry crec cdh kiigè prelgses$ Chequcte nkòers cre cnsk prkvgheh tk tme

wkroers tk oeep tmegr `nktmes cdh fenkdagdas$


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3:$ Vest rkkls2 Chequcte dulfers ki restrkkls cre prkvgheh tk tme wkroers wgtm prkvgsgkdski wcter suppny. wcsm fcsgds. tkgnets. fctmrkkls. et`$

Dkd,stctutkry,s`meles

Lcdy dkd stctutkry wenicre s`meles lcy gd`nuhe tme iknnkwgda s`meles2

3$ Zerskdcn Mecntm @cre -Veauncr lehg`cn `meò,ups'2 Pkle ki tme `klpcdges prkvghetme ic`gngty ikr extedsgve mecntm `meò,up

6$ Inexg,tgle2 Xme lcgd kfbe`tgve ki tme inextgle pkng`y gs tk prkvghe kppkrtudgty tkelpnkyees tk wkro wgtm inexgfne wkrogda s`mehunes$ Inexgfne wkro s`mehunes cre gdgtgcteh fy

elpnkyees cdh cpprkveh fy lcdcaeledt tk leet fusgdess `kllgtledts wmgne suppkrtgda

elpnkyee perskdcn ngie deehs

0$ Elpnkyee Cssgstcdè Zrkarcls2 Ycrgkus cssgstcdt prkarcls cre crrcdaeh ngoe exterdcn`kudsengda servgè sk tmct elpnkyees kr lelfers ki tmegr gllehgcte iclgny `cd aet `kudsengda

kd vcrgkus lctters$

8$ Mcrcssledt Zkng`y2 Xk prkte`t cd elpnkyee irkl mcrcssledts ki cdy ogdh. aughengdescre prkvgheh ikr prkper c`tgkd cdh cnsk ikr prkte`tgda tme caargeveh elpnkyee$

5$ Lcterdgty ) Chkptgkd NecveElpnkyees `cd cvcgn lcterdgty kr chkptgkd necves$Zcterdgty necve pkng`ges mcve cnsk feed gdtrkhuèh fy vcrgkus `klpcdges$

9$ Lehg,`ncgl Gdsurcdè P`mele2 Xmgs gdsurcdè s`mele prkvghes chequcte gdsurcdè`kvercae ki elpnkyees ikr expedses rencteh tk mkspgtcngzctgkd hue tk gnndess. hgsecse kr gdbury kr

preadcd`y$

1$Elpnkyee Veierrcn P`mele2 Gd severcn `klpcdges elpnkyee reierrcn s`mele gs glpneledteh

tk ed`kurcae elpnkyees tk reier irgedhs cdh renctgves ikr elpnkyledt gd tme kracdgzctgkd$

3$6 , VCXGKDCNE KI VEPECV@M


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3$8, @KLZCDW ZVKIGNE


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Xmgs `mcpter hecns wgtm tme prkigne ki tme `klpcdy ledtgkdgda tme se`tkr tk wmg`m tme

kracdgzctgkd fenkdas. tme fcsoet ki prkhu`ts kiiereh. incasmgp frcdhs. Veigderges.

`klpetgtkrs. arkup `klpcdges cdh bkgdt vedtures. tme lcbkr fusgdess udgts. tme vgsgkd cdh

lgssgkd. `kre vcnues cdh retcgn lcroet smcre ki tme `klpcdy$

KYEVYGEQ KI XME KGN GDHUPXVW. GDHGC

Citer tme Gdhgcd Gdhepedhedè. tme Kgn Gdhustry gd Gdhgc wcs c very slcnn kde gd sgze cdh Kgn wcs

prkhuèh lcgdny irkl Csscl cdh tme tktcn clkudt ki Kgn prkhu`tgkd wcs dkt lkre tmcd 65:.:::

tkddes per yecr $

Xmgs slcnn clkudt ki prkhu`tgkd lche tme kgn experts irkl hgiieredt `kudtrges prehg`t tme iuture

ki tme kgn gdhustry cs c hunn kde cdh cnsk hkufteh Gdhgc!s cfgngty tk secr`m ikr dew kgn reserves$

Fut tme Akverdledt ki Gdhgc he`ncreh tme Kgn gdhustry gd Gdhgc cs tme `kre se`tkr gdhustry udher

tme Gdhustrgcn Zkng`y Vesknutgkd fgnn gd tme yecr 3758. wmg`m menpeh tme Kgn Gdhustry gd Gdhgc

vcstny$

Kgn expnkrctgkd cdh prkhu`tgkd gd Gdhgc gs hkde fy `klpcdges ngoe DK@ kr Dctgkdcn Kgn

@krpkrctgkd. KDA@ kr Kgn cdh Dcturcn Acs @krpkrctgkd cdh KGN wmk cre c`tucnny tme kgn

`klpcdges gd Gdhgc tmct cre kwdeh fy tme akverdledt udher tme Gdhustrgcn Zkng`y Vune$ Xme

Dctgkdcn Kgn @krpkrctgkd hurgda tme 371:s useh tk prkhuè cdh suppny lkre tmcd 1: perèdt ki

tme hklestg` deeh ikr tme petrkneul fut fy tme edh ki tmgs clkudt hrkppeh tk decr cfkut 05

perèdt$ Xmgs wcs fe`cuse tme helcdh kd tme kde mcdh wcs gd`recsgda ct c akkh rcte cdh tme

prkhu`tgkd wcs he`ngdgda ct c stechy rcte$

Kgn Gdhustry gd Gdhgc hurgda tme yecr 6::8,6::5 iunignneh lkst ki helcdh tmrkuam glpkrtgda kgn

irkl luntgpne kgn prkhu`gda `kudtrges$ Xme Kgn Gdhustry gd Gdhgc gtseni prkhuèh decrny 05 lgnngkd

letrg` tkds ki Kgn irkl tme yecr 6::3 tk 6::5$ Xme Glpkrt tmct gs hkde fy tme Kgn Gdhustry gd

Gdhgc `kles lkstny irkl tme Lghhne Ecst Csgc$


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Xme Kgn tmct gs prkhuèh fy tme Kgn Gdhustry gd Gdhgc prkvghes lkre tmcd 05 perèdt ki tme ederay

tmct gs prglcrgny `kdsuleh fy tme pekpne ki Gdhgc$ Xmgs clkudt gs expe`teh tk arkw iurtmer wgtm

fktm e`kdklg` cdh kvercnn arkwtm gd terls ki prkhu`tgkd cs wenn cs perèdtcae$ Xme helcdh ikr

kgn gs prehg`teh tk ak mgamer cdh mgamer wgtm every pcssgda he`che cdh gs expe`teh tk rec`m cd

clkudt ki decrny 65: lgnngkd letrg` tkd fy tme yecr 6:68$

Pkle ki tme lcbkr `klpcdges gd tme Kgn Gdhustry gd Gdhgc cre2

Kgn Gdhgc Nth$ Vengcdè gdhustrges Fmcrct Zetrkneul @krpkrctgkd Nglgteh Mgdhustcd Zetrkneul

Gdhgcd Kgn @krpkrctgkd Nglgteh. krGdhgcd Kgn. cd Gdhgcd stcte,kwdeh kgn cdh acs `klpcdy

mechqucrtereh ct Lulfcg. Gdhgcd$ Gt gs Gdhgcs ncraest `kller`gcn edterprgse. rcdogda 365tm kd

tme Ikrtude Ankfcn 5:: ngst gd 6:3:$

Gdhgcd Kgn feacd kperctgkd gd 3798 cs Gdhgcd Kgn @klpcdy Nth$ Xme Gdhgcd Kgn @krpkrctgkd wcs

ikrleh gd 3798. wgtm tme leraer ki Gdhgcd Veigderges Nth$ Ierkz Acdhmg wcs tme igrst `mcgrlcd

ki Gdhgcd Kgn @krpkrctgkd Nglgteh$

ZVKHU@XP

Gdhgcd Kgns prkhu`t rcdae `kvers petrkn. hgesen. NZA. cutk NZA. cvgctgkd turfgde iuen. nufrg`cdts.

dcpmtmc. fgtuled. pcrciigd. oerksede et`$ Extrc Zrelgul petrkn. Extrc Lgne hgesen. Pervk

nufrg`cdts. Gdhcde NZA. Cutk acs NZA. Gdhgcd Kgn Cvgctgkd cre skle ki gts prklgdedt frcdhs$

Veèdtny Gdhgcd Kgn mcs cnsk gdtrkhuèh c dew fusgdess ngde ki suppnygda NDA -ngqueigeh dcturcn

acs' fy `rykaedg` trcdspkrtctgkd$ Xmgs gs `cnneh &NDA ct Hkkrstep&$ NDA mechqucrters cre

nk`cteh ct tme P`kpe @klpnex. Nkhg Vkch. Henmg$

INCAPMGZ FVCDHP


16/84



Pervk

Gdhgcs ncraest senngda nufrg`cdt frcdh gs tme PEVYK. wmg`m mcs kde ki tme ncraest rcdaes ki

cutklktgve cdh gdhustrgcn nufrg`cdts$ Qgtm kver 86%lcroet smcre cdh 85: arches cre sknh

tmrkuam =.::: retcgn kutnets. PEVYK fe`kles tme nechgda frcdh ki tme `kudtry$

Gdhcde

Gdhgcd Kgn @krpkrctgkd prkvghes Gdhcde frcdh ki `kkogda acs tk tme hkkrsteps kver 09 lgnngkd

mkuses gd kver 6.::: lcroets tmrkuam tme `kudtrys ncraest detwkro ki lkre tmcd 8.:::

hgstrgfutkrs$ Gt mcs =6 NZA pncdts cdh cfkut 0.0=: tmkuscdh tkdes ki NZA cre fkttneh$

Zrelgul iuens

Ct presedt GK@N senns ]trcprelgul tk tme `kdsulers cnn kver Gdhgc tmrkuam lkre tmcd =::

kutnets$ Gd `kdtrcst wgtm ktmer frcdheh iuens cvcgncfne gd tme lcroet. wmg`m mcve feed ikrleh fy

fnedhgda tme chhgtgves wgtm dkrlcn petrkn. ]trcprelgul mcs feed prkhuèh wgtm mgamer k`tcde

gdhex ct tme reigdery edh fy usgda supergkr te`mdknkay$

Cvgctgkd servgès

Qgtm 9=% lcroet smcre. Gdhgcd Kgns GPK 7::6 èrtgigeh servgè. leets tme iuen cdh nufrg`cdts

deehs ki hklestg` cdh gdterdctgkdcn inca `crrgers. heiedè servgès cdh prgvcte kperctkrs$

Cutkacs

Cutk acs -NZA' mcs feed gdtrkhuèh gd Myhercfch. Fcdacnkre cdh Lulfcg lcroets$ Xmgs

cnterdctgve iuen gs c akkh fusgdess prkpksgtgkd gd tme nkda terl. cdh Gdhgcd Kgn tedhs tk iurtmer

expcdh gts lcroetgda gd c fga wcy$

VEIGDEVGEP

Hgafkg Veigdery. gd Upper Csscl. gs Gdhgc!s knhest reigdery cdh wcs `kllgssgkdeh gd37:3$ Krgagdcnny c pcrt ki Csscl Kgn @klpcdy. gt fe`cle pcrt ki GdhgcdKgn gd 37=3$

Auwcmctg Veigdery. tme igrst pufng` se`tkr reigdery ki tme `kudtry. wcs fugnt wgtmVklcdgcd `knncfkrctgkd cdh wcs gdcuaurcteh fy Ncte Zt$ Bcwcmcrncn Demru. tme igrst Zrgle

Lgdgster ki Gdhgc. kd 3 Bcducry 3796$


17/84



Fcrcudg Veigdery. gd Fgmcr. wcs fugnt gd `knncfkrctgkd wgtm Vussgc cdh Vklcdgc$ Aubcrct Veigdery. ct Okycng gd Aubcrct gd Qesterd Gdhgc. gs GdhgcdKgns ncraest reigdery$Xme reigdery wcs `kllgssgkdeh gd 3795$ Gt cnsk mkuses tme igrst myhrk`rcògda udgt ki tme

`kudtry$ Gts presedt `cpc`gty gs 30$1: LLXZC$

Mcnhgc Veigdery gs tme kdny `kcstcn reigdery ki tme @krpkrctgkd. sgtucteh 309 olhkwdstrecl ki Oknoctc gd tme ZurfcLehgdgpur -Ecst Lghdcpkre' hgstrg`t$ Gt wcs `kllgssgkdeh gd

3715 wgtm c `cpc`gty ki 6$5 LLXZC. wmg`m mcs sgdè feed gd`recseh tk 5$= LLXZC

Lctmurc Veigdery wcs `kllgssgkdeh gd 37=6 cs tme sgxtm reigdery gd tme iknh kiGdhgcdKgn cdh wgtm cd krgagdcn `cpc`gty ki 9$: LLXZC$ Nk`cteh strcteag`cnny fetweed tme

mgstkrg` `gtges ki Henmg cdh Carc. tme `cpc`gty ki Lctmurc reigdery wcs gd`recseh tk 1$5 LLXZC$

Zcdgpct Veigdery gs tme sevedtm reigdery ki GdhgcdKgn$ Xme krgagdcn reigdery wgtm 9LLXZC `cpc`gty wcs fugnt cdh `kllgssgkdeh gd 377=$ Zcdgpct Veigdery mcs hkufneh gts

reigdgda `cpc`gty irkl 9 LLX+yr tk 36 LLXZC wgtm tme `kllgssgkdgda ki gts Expcdsgkd

Zrkbe`t$

AVKUZ @KLZCDGEP CDH BKGDX YEDXUVEP

GdhgcdKgn Xe`mdknkages Nth 2GdhgcdKgn Xe`mdknkages Nth$ gs tme lcroetgda crl ki GK@Nwmg`m lcroets tme edtgre rcdae ki te`mdknkages hevenkpeh ct tme GdhgcdKgn V)H @edtre.

Icrghcfch$ GdhgcdKgn Xe`mdknkages Nth$ mechqucrters gs nk`cteh ct tme GdhgcdKgn V)H @edtre$

GdhgcdKgn -Lcurgtgus' Nth$ Ncdoc GK@ ZN@ , Arkup `klpcdy ikr retcgn cdh stkrcae kperctgkds gd Prg Ncdoc$ Gt gsngsteh gd tme @knklfk Ptkò Ex`mcdae$ Gt wcs nkòeh gdtk c fgtter sufsghy pcyledt hgspute wgtm

Prg Ncdoc!s Akverdledt wmg`m mcs sgdè feed resknveh$

GK@ Lghhne Ecst IRE @meddcg Zetrkneul @krpkrctgkd Nglgteh Fkdacgakcd Veigdery cdh Zetrk`melg`cns Nth$ Areed Acs Nth$ , c bkgdt vedture wgtm Acs Cutmkrgty ki Gdhgc Nth$ ikr `gty,wghe acshgstrgfutgkd detwkros$

Gdhk @ct Zvt$ Nth$. wgtm Gdter`ct.UPC. ikr lcduic`turgda 35.::: tkddes per cddul kiI@@ -inughgseh `ctcnytg` `rcògda' `ctcnysts ) chhgtgves gd Gdhgc$


18/84



Gdhgcd Kgn , @VEHC Fgkiuens Nth$ . c bkgdt vedture wgtm @mcttgsacrm akverdledt ikrprkhu`tgkd cdh lcroetgda ki Fgk,iuens$

Dulerkus expnkrctgkd cdh prkhu`tgkd vedtures wgtm Kgn Gdhgc Nth$. Kgn cdhDcturcn Acs @krpkrctgkd

Ktmer bkgdt vedtures cre,

Cvg,Kgn Gdhgc Zvt$ Nth$ Areed Acs Nth$ Gdhk @ct Zvt$ Nglgteh$ GKX Gdircstru`ture cdh Ederay Pervgès Nth$ Gdhgcd Kgn Zetrkdcs Zrgvcte Nth$ Nufrgzkn Gdhgc Zrgvcte Nglgteh$ Zetrkdet NDA Nglgteh$ Zetrkdet Gdhgc Nglgteh$

HGYGPGKDCN UDGXP

Gdhgcd Kgn mcs igve hgvgsgkds$ Xme hgvgsgkdcn stru`ture gs cs iknnkws2

Lcroetgda Veigdery Zgpengdes V)H Csscl Kgn Hgvgsgkd

GK@N2 YGPGKD CDH LGPPGKD

@KVZKVCXE YGPGKD QGXM YCNUEP2

C lcbkr hgversgigeh. trcdsdctgkdcn.gdtearcteh ederay `klpcdy . wgtm dcgkdcn nechersmgp cdh c

strkda edvgrkdledt `kds`gedè. pncygda c dctgkdcn rkne gd kgn seùrgty cdh pufng` hgstrgfutgkd$


19/84



Gdhgcdkgn durtures tme `kre vcnues ki @cre. Gdgtgctgve. Zcssgkd) Xrust c`rkss tme kracdgzctgkd gd

krher tk hengver vcnue tk gts stcoemknhers$ Ygsgkd ki tme `krpkrctgkd gs wenn expncgdeh wgtm tme

menp ki tmgs hgcarcl$

@crePtcdhs ikr

@kd`erd Elpctmy Udherstcdhgda @k,kperctgkd Elpkwerledt

GddkvctgkdPtcdhs ikr

@rectgvgty


20/84



Cfgngty tk necrd Inexgfgngty @mcdae

ZcssgkdPtcdhs ikr

@kllgtledt Hehg`ctgkd Zrghe Gdspgrctgkd Kwdersmgp Recn ) Rest

XrustPtcdhs ikr

Hengvereh prklgses Vengcfgngty Hepedhcfgngty Gdteargty Xrutmiundess Xrcdspcred`y

@KVZKVCXE LGPPGKD

Xk c`mgeve gdterdctgkdcn stcdhcrhs ki exènnedè gd cnn cspe`ts ki ederay cdh hgversgigeh fusgdesswgtm ikùs kd ùstkler hengamt tmrkuam vcnue ki prkhu`t cdh servgès . cdh `kst rehu`tgkd$

Xk lcxglgze `rectgkd ki wecntm .vcnue cdh sctgsic`tgkd ikr tme stcoe mknher$ Xk prkvghe te`mdknkay cdh servgès tmrkuam sustcgdeh resecr`m cdh hevenkpledt$ Xk menp edrg`m tme qucngty ki ngie ki `klludgty cdh preserve e`knkag`cn fcncdè cdh mergtcae

tmrkuam c strkda edvgrkdledt `kd`gse$

@MCZXEV 0,GK@N QENICVE ZKNG@GEP

Xme `krpkrctgkd mcs hgiieredt wenicre pkng`ges ikr wkroled cdh kiigèrs gd iew crecs fut lkst ki

tmel cre scle$


21/84



Xme sglgncr kdes cre,

EHU@CXGKD CNNKQCD@EP

Xme s`mele cppnges tk cnn reauncr elpnkyees gd`nuhgda Akverdledt servcdts wmkcre kd heputctgkd tk tme @krpkrctgkd$

C `kdsknghcteh clkudt ki j3:::+, -uptk @ncss ]' cdh Vs$33::+, -feykdh @ncss ]' p$l$ per engagfne`mgnh pursugda stuhges gd c re`kadgseh gdstgtutgkd -g$e$ P`mkkn + @knneae + Zknyte`mdg`. et`$' wkunh

fe chlgssgfne upkd èrtgig`ctgkd fy tme kiigèr `kdèrdeh gd respe`t ki `mgnhred c`tucnny pursugda

stuhges reauncrny cs requgreh udher tme P`mele$

Xme @mgnhred Ehu`ctgkd Cnnkwcdè gs pcycfne uptk tme cae nglgt ki 0: yecrs. gd respe`t kiwmknny hepedhedt -udelpnkyeh' cdh udlcrrgeh `mgnhred nglgteh tk twk cdh pcycfne gd

respe`t ki `mgnhred wmk cre pursugda stuhges cs iunn tgle stuhedts gd c re`kadgseh

s`mkkn+`knneae+gdstgtutgkd$

Xmgs Cnnkwcdè wkunh dkt fe chlgssgfne tk tmkse pursugda Zm$H stuhges cdh tmkse wmkcre pursugda pcrt tgle+`krrespkdhedè `kurses$

Xme cssgstcdè smcnn fe chlgssgfne tk cd elpnkyee wmgne kd huty kr kd necve kr udhersuspedsgkd$ Gt wkunh. mkwever. dkt fe chlgssgfne hurgda tme pergkh. wmg`m gs trecteh cs

jhges dkd$

Gi fktm Musfcdh ) Qgie cre elpnkyeh gd GK@. tme Cssgstcdè wkunh fe chlgssgfne kdnytk kde ki tmel$ Gi tme Musfcdh kr Qgie gs elpnkyeh kutsghe GK@. tme Cssgstcdè gs

chlgssgfne kdny gi tme ktmer spkuse gs dkt cvcgngda tme fedeigt irkl mgs+mer elpnkyer cdh c

he`ncrctgkd tk tmct eiie`t. gs iurdgsmeh fy tme elpnkyee$ Xme dulfer ki `mgnhred ikr wmkl

tme ic`gngtges `cd fe cvcgneh ct c tgle smcnn fe nglgteh tk twk. cs udher 2

g' Gd `cse ki elpnkyees wmk bkgdeh feikre 3$1$==. nglgteh tk cdy twk mgnhred gd`nuhgda

wmere tme 6dh gssue gs fkrd cs twgds$

gg' Gd `cse ki elpnkyees wmk bkgdeh kd kr citer 3$1$== 2 nglgteh tk knhest twk `mgnhred eved

gd c sgtuctgkd wmere 6dh gssue gs twgds$


22/84



Ledtcnny + pmysg`cnny `mcnnedaeh `mgnhred wmk cre stuhygda gd cd udre`kadgzeh spe`gcns`mkkn wgnn cnsk fe kvereh udher tme P`mele ikr @EC$ Xme cnnkwcdè gd tmese `cses

wkunh fe cppng`cfne tk tme `cteakry ikr `ncss uptk]tm$ @$E$C

wgnn fe cnnkweh tk c pmysg`cnny `mcnnedaeh `mgnh ki cd elpnkyee wmk gs pursugda mgamer

ehu`ctgkd tmrkuam pcrt tgle + `krrespkdhedè `kurses irkl cdy re`kadgzeh s`mkkn +

`knneae$

Gd su`m `cses tme elpnkyees `ncgl ikr @EC mcs tk fe suppkrteh fy èrtgig`ct e irkl Lehg`cn

Pupt$ Kr @LK ki Akvt$ Mkspgtcn. tmct tme `mgnh gs ledtcnny+pmysg`cnny `mcnnedaeh cdh deehs

cssgstcdè ki spe`gcn s`mkkn + èdters ikr mgs + mer hevenkpledt$

Mksten Pufsghy wgnn fe chlgssgfne J j 35::+, p$l$ per `mgnh. grrespe`tgve ki wmetmer mgs+mer`mgnh-red' cre pursugda c Zrkiessgkdcn kr Dkd,Zrkiessgkdcn @kurse gd c s`mkkn+`knneae+Gdstgtute

cdh stcygda gd c mksten wmg`m gs ct c nk`ctgkd ktmer tmcd tme pncè ki pkstgda ki tme elpnkyee$

Mksten Pufsghy cs per cppng`cfne rcte smcnn fe chlgssgfne gd respe`t ki c wcrh wmk gs pursugda cZrkiessgkdcn kr Dkd,Zrkiessgkdcn @kurse ct cd kutstctgkd cdh mcs tk resghe gd c prgvcte mgreh

c``kllkhctgkd hue tk dkd,cvcgncfgngty ki c mksten ic`gngty ki tme Gdstgtutgkd$

Mksten Pufsghy smcnn fe pcycfne gd respe`t ki c `mgnh wmk gs pursugda c prkiessgkdcn `kurse citerpcssgda kut s`mkkn -3:/6' cdh cvcgns mksten ic`gngty ct tme scle stctgkd wmere tme elpnkyee gs

pksteh kr mgs iclgny gs cnnkweh tk fe retcgdeh eved tmkuam gt lcy dkt fe `klpunskry ikr tme

`mgnh tk stcy gd tme mksten$

Mksten sufsghy wkunh fe cnnkweh gd tme `cse ki c `mgnh stuhygda uptk 3:/6 stcae + mgamerse`kdhcry + sedgkr se`kdhcry stcae. gi tme elpnkyee gs kfngaeh tk oeep tme `mgnh gd tme

mksten ki c resghedtgcn s`mkkn. eved gi tmere gs dk trcdsier ki tme elpnkyee$

Xme elpnkyee gd krher tk `ncgl tme mksten ic`gngty wgnn fe requgreh tk prkhuè c èrtgig`cteirkl tme Mech ki tme Gdstgtute èrtgiygda tmct tme `mgnh gs cvcgngda tme mksten ic`gngty irkl

tme Gdstgtute kr cnterdctgveny me smkunh prkhuè reègpt ki pcyledt ki mksten iee cnkdawgtm

mgs reglfurseledt `ncgls$


23/84



XVCYEN CDH @KDYEWCD@E IC@GNGXW,

Xrcven edtgtneledt ki cnn wkroled udher XC Vunes gs 6dh C@ sneeper fy Lcgn Xrcgd$ Mkwever.

c`tucn trcven fy 6dh C@ fy Vcbhmcdg Express wkunh fe chlgssgfne$ -LKP ht$ 67$1$6:3:'

Gd `cse kikiigèrs,

Arche ki Kiigèr Edtgtneh @ncss ki Xrcven

A. M ) G 3st @ncss

H. E ) I Fusgdess @ncss

C. F ) @ E`kdkly @ncss

Gd gdterdctgkdcn tkurs,

XC edtgtneledt kd

Ikregad Xkur

@M3st @ncss fy Cgr

Hgre`tkrsFusgdess @ncss+@nuf @ncss fy Cgr

ALs. EHsFusgdess @ncss+@nuf @ncss fy Cgr

KtmersE`kdkly @ncss fy Cgr$

Xme rcte ki hcgny cnnkwcdè kd tkur ikr kiigèrs gs igxeh gd tme iknnkwgda wcy,

Arche Hcgny Cnnkwcdè

jC @ncss

- j '

Ktmer tmcd

C,@ncss

-j'

A. M ) G 33:: 3:::

E ) I 78: 7::

@ ) H 7:: =8:

C ) F =8: =::


24/84



Nk`cn `kdveycdè, Ikr bkurdeys ct mcntgda pncès kd kiig`gcn tkur. tme

`kdveycdè `mcraes gdùrreh cre reglfurseh. sufbe`t tk tme iknnkwgda nglgts2

Arche C,@ncss

-per hcy'

Ktmers

-per hcy'

C ) F j 65:+, j 6::+,

@ ) cfkve j 0::+, j 65:+,

Xrcdspkrt cssgstcdè, Xrcdspkrt Cssgstcdè smcnn fe chlgssgfne cs udher tk tmkse

kiigèrs wmk mcve dkt hrcwd @kdveycdè Chvcdè dkr cre cvcgngda @kdveycdè

reglfurseledt expedses kr `k$ trcdspkrt ic`gngty2

Arche Vcte -j p+l'

C 3:::

F 36::

@ 30::

H 31::

E 3=::

I 37::

A ) CFKYE 6:::

Vuddgda ) lcgdtedcdè expedses ikr `cr+s`kkter+lktkr `y`ne+ lkpeh2

Kiigèrs kwdgda @cr + P`kkter + Lktkr @y`ne + Lkpeh wgnn fe reglfurseh

ruddgda cdh lcgdtedcdè expedses gdùrreh gd `kdde`tgkd wgtm kiig`gcn

hutges cs udher 2

Ikur,wmeener2

Arche Cdducn Lgnecae

-ols'

Cdducn ègngda ikr c

iunn I$W$

-gd j '

Vevgseh ègngda

-gd j'


25/84



C 85:: 07=1: 0=:18

F 1::: 96:6: 57669

@ 13:: 967:9 9::16

H =9:: 19379 16190

E ==:: 1179= 18855

I 3:5:: 70:0: ===07

A 33::: 7189: 70:97

Xwk,wmeener2

Kiigèrs wmk lcgdtcgd c twk wmeener. tmegr lkdtmny edtgtneledt kd

reglfurseledt ki `kdveycdè ruddgda ) lcgdtedcdè expedses smcnn fe

cs udher2

Lkhe Lkdtmny rcte -gd Vsj'

P`kkter+L$ @y`ne 35=1

Lkpeh =5:

Ikrwkroledtme iknnkwgda cre tme `kdveycdè cdh trcven edtgtneledt,

Nk`cn `kdveycdè,Ikr bkurdeys ct mcntgda pncès. kd kiig`gcn tkur. tme `kdveycdè

`mcraes gdùrreh cre reglfurseh . sufbe`t tk tme iknnkwgda nglgts2

FZ Vcdae C,@ncss Ktmers

Fenkw j 3588:+, j 31:+, j 38:+,

j 3588:+, ) cfkve j 37:+, j 31:+,


26/84



Vuddgda ) lcgdtedcdè expedses ikr s`kkter+lktkr `y`ne+lkpeh ?Qkroled

kwdgda s`kkter+lktkr `y`ne+lkpeh wgnn fe reglfurseh ruddgda cdh

lcgdtcgdè expedses gdùrreh gd `kdde`tgkd wgtm kiig`gcn hutges cs udher2

Yemg`ne Arche G tk Y

-j +p$l$'

Arche YG

-j +p$l$'

Lgnecae Vcte+j

Z ol

P`kkter+L

@y`ne

3:93 33=8+, 6$70

Lkpeh 511+, 981+, 3$51

Xrcdspkrt sufsghy, Qmere @krpkrctgkd trcdspkrt gs dkt fegda prkvgheh+ cvcgnehegtmer pcrtny kr iunny ikr cttedhgda tme pncè ki huty kr reglfurseledt ki ruddgda

) lcgdtedcdè expedses ikr P`kkter+Lktkr @y`ne+Lkpeh gs dkt cvcgneh.

wkroled smcnn fe reglfurseh expedses tkwcrhs trcdspkrt. cs gdhg`cteh fenkw 2

@gty Xrcdspkrt Pufsghy

-j' p$l

Letrk 135+,

Ktmers 5::+,

NECYE IC@GNGXGEP

Hgiieredt types ki necves cre arcdteh tk tme elpnkyees ngoe,

Ecrdeh necve,

EN wgnn fe `rehgteh ct tme rcte ki = hcys kd `klpnetgkd ki qucrter edhgda Lcr`m. Bude. Peptelfer

cdh Heèlfer$ Xmere wgnn fe dk fgiur`ctgkd ki EN gdtk ed`csmcfne cdh dkd,ed`csmcfne pkrtgkds$

Xme iunn `rehgt ki = hcys smcnn fe cvcgncfne ikr cvcgngda kr ed`csmledt


27/84



Pgò necve,

Necve kd Mcni Zcy -MCZN' chlgssgfne tk kiigèrs smcnn stcdh hgs`kdtgdueh w$e$i$ 3+3+6::1 cdh

tmus. Pgò Necve -PN' wkunh medèikrtm fe cvcgneh kdny kd iunn pcy fcsgs$ Pgò Necve smcnn dkw

fe `rehgteh J 5 hcys kd iunn pcy ct tme edh ki every 9 lkdtms$

Ppe`gcn necve ikrsergkus sgòdess gs prkvgheh gi,

c' Gi cd kiigèr gs suiiergda irkl sergkus spe`gigeh hgsecses. su`m cs XF. @cdèr. Neprksy.

Ledtcn Hgskrher. Mecrt hgsecses. Frcgd hgsecses. Zcrcnysgs ) @mrkdg` Vedcn icgnure me+ sme `cd

fe arcdteh c spe`gcn necve uptk 3 yecr wgtm iunn pcy$

f' Xme kiigèr wgnn igrst exmcust PN cvcgncfne tk mgs `rehgt gd exèss ki su`m necve chlgssgfne

ikr kde yecr!s servgè g$e$ 3: hcys PN$

`' Xmgs necve `cd fe arcdteh fy Mech ki tme Veagkd + AL-MV'. MK$

h' Xme kiigèr wgnn dkt ecrd EN hurgda tme pergkh ki Ppe`gcn Necve$

Lcterdgty necve,

C ielcne elpnkyee smcnn fe edtgtneh tk lcterdgty necve ikr c pergkh ki 305 hcys -ikr tmeigrst twk `mgnhred' irkl tme hcte sme hesgres tk prkèeh kd su`m necve kr irkl tme hcte ki

c`tucn `kdigdeledt. wmg`mever gs ecrnger$ Ikr sufsequedt k``csgkds ki lcterdgty. necve

wkunh fe chlgssgfne tk mer kdny ikr c pergkh uptk 0 lkdtms$ Xme necve cppng`ctgkd lust

fe suppkrteh fy c èrtgig`cte irkl c reagstereh lehg`cn prc`tgtgkder kr tme @krpkrctgkd!s

Lehg`cn Kiigèr. cs tme `cse lcy fe$

Lcterdgty necve ikr c pergkh dkt exèehgda 9 weeos lcy cnsk fe arcdteh gd `cse kilgs`crrgcae kr cfkrtgkd. prkvgheh tme cppng`ctgkd ikr necve gs suppkrteh fy tme hgs`mcrae

sullcry irkl tme mkspgtcn cdh c èrtgig`cte irkl tme reagstereh lehg`cn prc`tgtgkder kr

tme @krpkrctgkd!s Lehg`cn Kiigèr. cs tme `cse lcy fe$

Eved gd `cses wmere tme elpnkyee `kdèrdeh gs udlcrrgeh. tme Lcterdgty Necve `cd fearcdteh prkvgheh su`m cd elpnkyee mcs agved fgrtm tk c `mgnh$


28/84



Ptuhy necve,

Uptk 0 yecrs. wgtmkut pcy. hurgda tme edtgre servgè. prkvgheh tme kiigèr mcs put gd 5 yecrs

`kdtgdukus servgè$ Xrcgdees+ Zrkfctgkders cre dkt edtgtneh$ Hgre`tkr-L' gs elpkwereh tk

scd`tgkd tme stuhy necve$

$

Hgscfgngty necve

c' Xmgs necve gs arcdteh tk cd kiigèr wmk gs hgscfneh fy gdbury udgdtedtgkdcnny gding`teh kr

`cuseh gd kr gd `kdsequedè ki tme hue perikrlcdè ki mgs kiig`gcn hutges kr gd `kdsequedè ki

mgs kiig`gcn pksgtgkd$

f' Uptk 36: hcys -wgtm iunn pcy' `cd fe arcdteh fy AL-VP' ki tme Veagkd cdh feykdh 36: hcys

cdh uptk 095 hcys fy Hgr -L'$`' Xme kiigèr wgnn dkt ecrd EN hurgda tme pergkh ki hgscfgngty necve$

Ycrgkus ktmer ogdhs ki necves prkvgheh cre,

@mgnh chkptgkd necve $ `mgnh`cre necve$ `csucn necve

$

LEHG@CN IC@GNGXGEP

kElpnkyees cdh tmegr hepedhedts resghgda wgtm tmel udher tme scle rkki cre edtgtneh tkreègve lehg`cn cttedhcdè irkl cd Cutmkrgseh Lehg`cn Cttedhcdt. cs heigdeh udher tme

Lehg`cn Vunes. egtmer udher Cnnkpctmg` kr Mklkekpctmg` Pystel$ Xme expedhgture gdùrreh

fy cd elpnkyee+ hepedhedt gd kftcgdgda lehg`cn cttedhcdè udher tmese runes gd Gdhgc wgnn fe

reglfurseh fy tme @krpkrctgkd. sufbe`t tk èrtcgd prkvgsgkds cs gdhg`cteh gd tme Lehg`cn

Vunes$ Gd `cse ki mkspgtcngsctgkd ki tme elpnkyee kr mgs hepedhedt iclgny lelfers. gi cd

elpnkyee lcoes c request ikr cd chvcdè tk leet tme eleraed`y expedses. cd clkudt ki

3:.:::, tk Kiigèrs ) 1.:::, tk wkroled gs agved cs Lehg`cn Chvcdè w$e$i$

kPkle reputeh mkspgtcns + dursgda mkles mcve feed dklgdcteh ct 8 Letrk `gtges. Ptcte@cpgtcns et`$ wmere tme elpnkyees cdh tmegr hepedhedt `cd mcve fktm kuthkkr cdh gdhkkr


29/84



trectledt$ Xme reglfurseledt ki expedses gdùrreh kd mkspgtcngsctgkd exèpt hget `mcraes gs

lche nglgteh tk tme `mcraes ikr su`m trectledt rencteh tk tme rkkl edtgtneledt ki tme

elpnkyee$

kGi tme spkuse ki cd elpnkyee gs elpnkyeh gd cdktmer kracdgsctgkd -Zrgvcte kr Akvt$'wmetmer ct tme scle stctgkd kr ensewmere. wmg`m prkvghes lehg`cn ic`gngtges gd `csm kr ogdh kr

fktm. tme spkuse smcnn fe edtgtneh tk tme lehg`cn ic`gngtges udher tme lehg`cn runes kdny gi

me+sme hkes dkt cvcgn ki tme lehg`cn ic`gngtges gd tme kracdgsctgkd. gd wmg`m me+sme gs

elpnkyeh$ Xme elpnkyee smcnn agve mgs+mer kptgkd gd wrgtgda wmetmer mgs+mer spkuse wmk gs

elpnkyeh gd cdktmer kracdgsctgkd. smcnn cvcgn ki tme lehg`cn ic`gngtges ki GK@ kr ki tme

kracdgsctgkd. gd wmg`m me+sme gs elpnkyeh cdh smcnn èrtgiy tk tme eiie`t tmct me+sme gs dkt

cvcgngda lehg`cn ic`gngtges gd `csm kr ogdh kr fktm. irkl cdy ktmer skurès$

kQmere tme musfcdh ki c ielcne elpnkyee gs pksteh+seni elpnkyeh ct c pncè ktmer tmcd tmepncè ki pkstgda ki tme ielcne elpnkyee. fut iclgny gs resghgda wgtm tme ielcne elpnkyee.

tmed tme lehg`cn ic`gngtges smcnn dkt fe chlgssgfne tk tme musfcdh ki tme ielcne elpnkyee

`kdèrdeh$ Gd `cse. mkwever. iclgny retedtgkd perlgssgkd mcs feed kftcgdeh fy tme elpnkyee

cdh tme musfcdh resghes cnkda wgtm tme ktmer iclgny lelfers ct tme pncè ki retedtgkd ki tme

iclgny. tme lehg`cn ic`gngtges `cd fe extedheh tk mgl prkvgheh tme ktmer `kdhgtgkd ki

suflgssgkd ki c èrtgig`cte tmct me gs dkt cvcgngda lehg`cn ic`gngtges gd `csm kr ogdh kr fktm

irkl cdy ktmer skurè. mcs cnsk feed let$

kC lcrrgeh ielcne elpnkyee. ngoe cdy ktmer reauncr elpnkyee ki tme @krpkrctgkd. lcyhe`ncre mer pcredts cs hepedhedt kd mer prkvgheh tmey cre wmknny cdh ex`nusgveny hepedhedt

kd tme ielcne elpnkyee cdh cre perlcdedtny resghgda wgtm mer udher tme scle rkki$ Zcredts

wmkse tktcn lkdtmny gd`kle exèehs 7:::+, cre dkt. mkwever. `kdsghereh cs hepedhedt$ Xme

prkvgsgkd tmct tme lcrrgeh ielcne elpnkyee mcs tk sctgsiy tme lcdcaeledt reacrhgda tme

hepedhed`y ki mer pcredts pcrtgùncrny wmed mer frktmer-s'+ sgster-s'. `cd tcoe `cre ki tmel.

mcs feed relkveh$


30/84



kExpedses gdùrreh fy cd elpnkyee kd trectledt ki Hrua cfuse + cn`kmkngsl ikr seni cdh+krengagfne hepedhedt iclgny lelfer-s' smcnn dkt fe chlgssgfne ikr reglfurseledt udher tme

Lehg`cn Vunes ki tme @krpkrctgkd$

kXme chlgssgfgngty ki lehg`cn expedses kd trectledt ikr seni cdh+kr egtmer engagfne iclgnylelfers kd tme pres`rgptgkd agved fy elpnkyees spkuse. wmk gs ktmerwgse qucngigeh cs cd

Cutmkrgseh Lehg`cn Cttedhcdt -CLC' udher Lehg`cn Vunes. smcnn fe restrg`teh cs udher2

c' Kd pres`rgptgkd+chvgè fy tme spkuse -CLC' ikr seni. lehg`cn fedeigts smcnn dktfe chlgssgfne. cdh

f' Kd tme pres`rgptgkd+chvgè fy tme spkuse -CLC' ikr ktmer iclgny lelfers cdhelpnkyee. lehg`cn fedeigts smcnn fe chlgssgfne kdny hurgda eleraed`y

ZVKIEPPGKDCN POGNNP CDH UZHCXGKD

Zrkiessgkdcn Uphctgkd) Dewspcpers + Zergkhg`cns + Lcaczgdes Cnnkwcdè mcve feed revgseh cdh

leraeh gdtk kde mech. tk fe odkwd cs Zrkiessgkdcn Uphctgkd Cnnkwcdè -gd`nusgve ki

Dewspcper+Lcaczgde Cnnkwcdè'$

Arche Zrkiessgkdcn Uphctgkd

Cnnkwcdè -gd`nusgve ki

Dewspcper + LcaczgdeCnnkwcdè'

C 3:::

F 33::

@ 36::

H 39::

E 3=::

I 6:::

A 66::

M 68::

G 65::

DGAMX MCNX CNNKQCD@E


31/84



Dgamt mcnt cnnkwcdèJj 31:+, per dgamt mcnt gdvknveh tk XX Hrgvers + Br$ Kperctkr -Igenh'. wmed

tmey ak kd tkur tk nk`ctgkds wgtm prkhu`ts. w$e$i$ 3+3:+:5$

HEZEDHED@W IC@GNGXGEP

c' Eiie`tgve irkl 35+3+6::3 tme ègngda kd lkdtmny gd`kle ikr heterlgdgda hepedhed`y kipcredts+`mgnhred cppng`cfne gd tme `cse ki NX@ cdh Xrcdsier fedeigts wgnn fe 0:::+, p$l$

f' Q$e$i$ 3$3:$6::7 tme ègngda ikr heterlgdgda hepedhed`y ki pcredts ikr tme purpkse kiLehg`cn ic`gngtges wkunh fe 7:::+, p$l$ Xme ègngda ikr lehg`cn purpkse wkunh cppny kdny gd

`cse ki pcredts cdh dkt gd `cse ki `mgnhred$

`' Hecrdess Vengei kd Zedsgkd scd`tgkdeh citer Heèlfer 37=5 tk c pedsgkder deeh dkt fe tcoedgdtk c``kudt ikr heterlgdgda gd`kle kr tme hepedhed`y ki tme pcredts gd tme `kdtext ki

edtgtneledts tkwcrhs Necve Xrcven @kdèssgkd. Lehg`cn Ic`gngtges cdh Xrcdsier fedeigts$

h' Gd tme evedt c lcne elpnkyee. wmk mcs kpteh ikr lehg`cn ic`gngtges ikr mgs hepedhedt pcredts.expgres wmgne gd servgè. tme spkuse wmk gs cnsk tme elpnkyee ki tme @krpkrctgkd `cd hrcw

lehg`cn ic`gngtges ikr mer hepedhedt gd,ncws -wmk were ecrnger hepedhedt kd mer musfcdh'. gi sme

sk hesgres$

e' Xme iknnkwgda cre dkt heeleh tk fe ikrlgda pcrt ki tme gd`kle2

Cnn lkdey reègpts hrcwd fy c perskd hurgda c igdcd`gcn yecr cs kde,tglereègpts ngoe `kdtrgfutkry prkvghedt iudh. arctugty. `klluteh arctugty. gdsurcdè fedeigts.

et`$

P`mkncrsmgp cdh Iennkwsmgp lkdey tmkuam reègveh fy cd gdhgvghucn eved kdreùrrgda fcsgs. sgdè tmese cre pcgh gd re`kadgtgkd ki tme lergtkrgkus perikrlcdè cdh tk

sustcgd tme `kdtgdugty ki ehu`ctgkd kr ikr pursugda c prkbe`t cssgadledt$


32/84



Gdterdsmgp gs c pmcse ki trcgdgda ikr `kdhu`tgda c`tucn prc`tgè ki lehg`cn )mecntm `cre cdh c`qugreh sognns udher supervgsgkd. wmg`m c stuhedt mcs tk `klpunskrgny

udherak tk fe engagfne ikr tme cwcrh ki LFFP hearee cdh iunn reagstrctgkd$ C``krhgdany.

gd tme `cse ki s`mkncrsmgp cdh gdterdsmgp lkdey. tme stgpedh reègveh hurgda Gdterdsmgp

pergkh wkunh cnsk dkt fe reòkdeh ikr heterlgdgda tme hepedhed`y ki `mgnhred$

Lkdtmny fedeigt reègveh udher tme GK@N Elpnkyees PupercdductgkdFedeigt Iudh P`mele wmg`m gs c @kdtrgfutkry P`mele gs dkt tk fe trecteh cs reauncr

gd`kle cs ikr cssessledt ki gd`kle ikr heterlgdgda hepedhed`y$

@CDXEED

Xec+nud`m cdh reiresmledt reglfurseledt

Xec reglfurseledt tk kiigèrs s lche cs udher

Cnn nk`ctgkds wmere sufsghgzeh `cdteed ic`gngtges exgsts2 Vs 8:+lkdtm$ Cnn nk`ctgkds wmere sufsghgzeh `cdteed ic`gngtges hkesdt exgsts2 365+lkdtm$ Kiigèrs cre reglfurseh nud`m expedses kd lkdtmny fcsgs wgtm tme kvercnn cdducnègngda ki Vs9:16$ mkwever tme `ncgl smkunh dkt exèeh Vs565 gd c pcrtgùncr lkdtm$

@MCZXEV 82 NGXEVCXUVE VEYGEQ


33/84



Xmgs `mcpter hecns wgtm tme sullcry ki iew resecr`m pcpers wmg`m were pufngsmeh c`rkss

tme ankfe pertcgdgda tk wenicre ki elpnkyees -tme crec ki MV wgtm wmg`m tmgs prkbe`t hecns'$

Bgnn ncdhcuer .c lelfer ki lcroetgda `klludg`ctgkd hepcrtledt ct wkro ngie hgre`tgkds

`kdhu`teh c resecr`m kd wkro iclgny prkarcls ikr `klpcdges ngoe HuZkdt. Mke`mst èncdese.

Bkmdskd ) Bkmdskd. GFL. Ien,prk cdh ktmers wmg`m `necrny smkws tmct tme `klpcdges wmg`m

suppkrt tme wkro+ngie deeh ki elpnkyees cre rewcrheh wgtm sgadgig`cdt returds kd tmegr

gdvestledts$ Pevercn fedeigts mgamngamteh gd tme resecr`m cre, elpnkyee tgle scveh. gd`recseh

lktgvctgkd cdh prkhu`tgvgty. elpnkyee retedtgkd. he`recse stress rencteh gnndess cdh ness

cfsedteegsl$

Dgò Aknhgdas . cd elpnkyledt spe`gcngst irkl UO wrgtes cfkut hgiieredt elpnkyee fedeigts

agved fy tme `klpcdges recngzgda gts glpkrtcdè gd tkhcys wkrnh$Iew ki tmel cre,Mudhrehs kielpnkyees ct @klpcss Arkup mcve feed agved tme kppkrtudgty tk vgsgt cd gdhepedhedt igdcd`gcn

chvgser -GIC' iknnkwgda `mcdaes tk tme `klpcdy!s heigdeh fedeigt -HF' pedsgkd

s`mele$Ptcdhcrh ngie ncud`mes c smcre gdèdtgve pncd -Pgp' ikr gts 1.::: UO fcseh

elpnkyees.Elpnkyees eved reègveh c iree smcre wgdhicnn wkrtm up tk 86: ec`m. cnkda wgtm tme

`mcdè tk fuy hgs`kudteh smcres$Zrkperty `kdsuntcd`y E@ Mcrrgs mcs chheh pcyrknn agvgda cdh c

wgde `nuf tk gts inexgfne fedeigts irkl wmg`m elpnkyees `cd `mkkse$

L$ G$ Rcicr. P$ V$ P$ Cffcsg". R$ Fctkkn cdh G$ Pmcmgh `kdhu`teh c lg`rk neven stuhy kd tme

mecntm ki ncfkurs gd iczgncfch. Zcogstcd cdh tme extedt ki mecntm servgès extedheh fy tme Zudbcf

Elpnkyees Pk`gcn Peùrgty Gdstgtutgkd -ZEPPG' tk ncfkurers wkrogda gd gdhustrgcn udgts nk`cteh gd

Icgscncfch `gty$ Hctc wcs `knne`teh tmrkuam igenh survey irkl rcdhklny sene`teh ikur textgne

gdhustrges$ C rcdhkl sclpne ki 6:: respkdhedts revecneh tmct elpnkyers prkvghe lehg`cn ic`gngty

gd `cse ki eleraed`y$ Xme lehg`cn ic`gngtges prkvgheh fy ZEPPG tk wkroers cdh tmegr hepedhedt

iclgny lelfers were gdchequcte$ C recskdcfne lcbkrgty cnsk gdhg`cteh tmct ZEPPG acve hcgny

cnnkwcdè kdny tk seùreh wkroers hurgda tmegr mkspgtcngzctgkd$

Pynvgc Auedhenlcd. Bessg`c Ncda Oksc. Lg`menne Zecrn. Pteve Arcmcl. Bungc Akkhlcd cdh

Lcrtgd Omcrrczg `kdhu`teh c stuhy cdh exclgdeh tme renctgkdsmgp fetweed frecstieehgda cdh

lcterdgty necve feikre cdh citer hengvery clkda wkrogda lktmers gd Pkutmerd @cngikrdgc$

@cngikrdgc gs 3 ki kdny 5 stctes gd tme Udgteh Ptctes prkvghgda pcgh preadcd`y necve tmct `cd fe

extedheh ikr gdicdt fkdhgda$ Xme stuhy revecneh tmct $ C lcterdgty necve ki 9 weeos kr 9 tk 36

weeos citer hengvery wcs cssk`gcteh. respe`tgveny. wgtm c ikuriknh cdh twkiknh mgamer khhs ki

icgnure tk estcfngsm frecstieehgda cdh cd gd`recseh prkfcfgngty ki èssctgkd citer su`èssiun


34/84



estcfngsmledt. renctgve tk wkled dkt returdgda tk wkro. citer chbustgda ikr `kvcrgctes$ Xme glpc`t

ki smkrt pkstpcrtul necve kd frecstieehgda èssctgkd wcs strkdaer clkda dkdlcdcaers. wkled

wgtm gdinexgfne bkfs. cdh wgtm mgam psy`mksk`gcn hgstress$ Gt gs suaaesteh tmct Zehgctrg`gcds smkunh

ed`kurcae pctgedts tk tcoe lcterdgty necve cdh chvk`cte ikr extedhgda pcgh pkstpcrtul necve cdh

inexgfgngty gd wkrogda `kdhgtgkds ikr frecstieehgda wkled$

Dkrc DcyrcAkak `kdhu`teh c resecr`m tk stuhy tme glpc`t ki wkrogda edvgrkdledt kd

elpnkyees ct tme Zmcrlc`y hepcrtledt ki tme Okrne,fu Xec`mgda Mkspgtcn$ Irkl tmgs stuhy

`crrgeh kut kd c sclpne sgze ki 0: elpnkyees. gt mcs feed estcfngsmeh tmct. tme stcteh gdhustry gs

kde wgtm c nkt ki stress cdh pressure. cs lkst ki tme elpnkyees wkro kd weeoedhs wmg`m lcy

mcve cd chverse eiie`t kd tme elpnkyees pmysg`cnny. ledtcnny cdh elktgkdcnny$ lkst elpnkyees

wkunh kpt ikr `klpetgtkr kracdgzctgkds wmed tme kppkrtudgty `kles. lecdgda lcbkrgty ki tmel

cre dkt sctgsigeh cdh mcppy wgtm tme ùrredt bkf `kdhgtgkds cdh tme wkro edvgrkdledt gd wmg`m

tmey igdh tmelsenves$ Xmey wkunh tmereikre wcdt tk expnkre gdtk ktmer kracdgzctgkds ikr fetterwkro edvgrkdledts cdh wkro `kdhgtgkds$ Gt gs suaaesteh ikr lcdcaeledt tk tcoe c lkledt tk

reine`t kd `klpcdys vcnues cdh kfbe`tgves. wmg`m wgnn tmed cssgst tk udhertcoe tme rgamt surveys

gd tme kracdgzctgkd cs tk tme `mcnnedaes cdh smkrticnns$ Xmgs stuhy ikudh kut tmct tme hevenkpledt

ki c akkh wkrogda edvgrkdledt wgnn lkst ngoeny gd`recse prkhu`tgvgty. `kllgtledt cdh rehuè

elpnkyee turdkver$

Aermcrh Ankll. Bueraedbuda. `mcdalgd Nee cdh @muda Xrcd `kdhu`teh c stuhy kd pufng`

se`tkr pedsgkd pkng`ges cdh `cpgtcn c`ùlunctgkd gd cd eleragda e`kdkly ki Frczgn Gd su`meleragda e`kdklges pedsgkd prkarcls ki pufng` se`tkr wkroers cre lkre aederkus tmcd pedsgkd

prkarcls ki prgvcte se`tkr wkroers$ Xme kppkrtudgty `ksts ki ruddgda aederkus pufng` pedsgkd

s`meles ikr `gvgn servcdts cre pktedtgcnny ncrae gd eleragda e`kdklges tmct kited suiier irkl nkw

pufng` gdvestledts gd ehu`ctgkd cdh gdircstru`ture$ Gd tmgs pcper. c twk,se`tkr hydclg` aedercn

equgngfrgul irclewkro gs hevenkpeh tk qucdtgiy tmese kppkrtudgty `kst eiie`ts$ Gt gs ikudh tmct

tme eiig`ged`y cdh wenicre acgds ki recnnk`ctgda akverdledt reskurès irkl dkd,prkhu`tgve

pufng` se`tkr pedsgkds tk prkhu`tgve pufng` ehu`ctgkd cdh gdircstru`ture gdvestledts cre ncraer

tmcd tme wenicre eiie`ts `recteh fy `ncssg` pufng` pedsgkd reikrls tmct sglpny rehuè scvgdas cdh

tcx hgstkrtgkds fy lcogda pedsgkds ness aederkus$ @cnùnctgda trcdsgtgkds tk tme pkst,reikrl

stechy stcte. gt gs ikudh tmct wenicre nksses ikr tme aederctgkd fkrd feikre tme reikrl cre kiiset fywenicre acgds fy tme aederctgkds fkrd citer tme reikrl$ Gd tmgs pcper tme stuhy kd tme chverse

eiie`ts ki aederkus pedsgkd pkng`ges ikr pufng` se`tkr wkroers gs cnsk hkde$

V$ Fcrcn3 cdh P$ Fmcracvc6. gd mgs resecr`m mch lche cd cttelpt tk prkvghe c mkngstg` pg`ture

ki wkro,ngie fcncdè fedeigts cdh prkarclles -QNFZs' kiiereh fy vcrgkus kracdgsctgkds gd


35/84



Gdhgc$ Qgtm tme fcsgs ki extcdt ngtercture. prglcry cdh se`kdhcry hctc. tme presedt pcper mcs lche

cd eiikrt tk udherstcdh tme ùrredt stctus ki QNFZs gd Gdhgcd kracdgsctgkds cdh tk ghedtgiy gts

iuture prkspe`ts$ Xme pcper mcs hgsùsseh tme `mcnnedaes ikr eiie`tgve glpneledtctgkd ki su`m

pkng`ges. wmg`m `cd menp MV lcdcaers tk fe `cutgkus feikre gdtrkhu`gda QNFZs gd tmegr

respe`tgve kracdgsctgkds$ Cdcnysgs ki ngtercture cdh cvcgncfne hctc suaaests tmct iclgny

irgedhngdess ki elpnkyers gd Gdhgc mcve feed reine`teh gd vcrgkus wenicre prkvgsgkds wmg`m mcs

feed c lctter ki `kdèrd ikr elpnkyers sgdè gdhustrgcngzctgkd$ Qgtm tgle. tme s`kpe cdh

`kvercae ki su`m gdgtgctgves mcve frkchedeh cdh mcve fe`kle lkre gdhgvghucn arkwtm cdh iclgny

wenn,fegda krgedteh$ Mkwever. tmese pkng`ges cdh prc`tgès cre lkre prklgdedt gd dew e`kdkly

kracdgsctgkds su`m cs skitwcre cdh servgès kracdgsctgkds$ Lkrekver. tme rcdae ki QNFZs vcrges

c`rkss kracdgsctgkds cdh tmere gs stgnn c nkda wcy tk ak wmed QNFZs wgnn fe`kle strcteag` MV

gdgtgctgves gd lkst kracdgsctgkds$ Xme pcper suaaests tmct kracdgsctgkds deeh tk gd`krpkrcte

QNFZs cdh ed`kurcae c ùnture tmct suppkrt utgngzgda tmel tk edsure elpnkyee `kllgtledt cdh

prkhu`tgvgty$ Qmgne gdtrkhu`gda QNFZs. `kdaruedè fetweed elpnkyee deehs cdh

kracdgsctgkdcn vcnues cnsk smkunh fe `kdsghereh$

Dctcnge O$ Akkhpcster hgh c resecr`m tk estglcte tme eiie`t ki tme Iclgny cdh Lehg`cn Necve

C`t -ILNC' kd pcrtg`gpctgkd ki lcrrgeh wkled wgtm `mgnhred udher tme cae ki sgx gd tme Udgteh

Ptctes. fy usgda tme ILNC cs c dcturcn expergledt cdh expnkgtgda stcte,neven hgiieredtgctgkd gd

lcterdgty necve stctutes$ Xmekretg`cnny. lcterdgty necve stctutes gdtedh tk preserve bkf tedure ikr

expe`tgda lktmers$ Mkwever. gi cd elpnkyeh lktmer kd lcterdgty necve necrds tmct mer vcnue ikr

stcygda ct mkle exèehs mer vcnue irkl wkrogda. sme wgnn exgt tme ncfkr ikrè kdè tme necve

expgres$ Hgiieredè,gd,hgiieredès estglctes smkw tmct citer tme ILNC. elpnkyeh cdh expe`tgda

lcrrgeh lktmers wmk ngve gd cd crec wgtmkut stcte,lcdhcteh lcterdgty necve cre 6$1 perèdtcae

pkgdts lkre ngoeny tk necve tme ncfkr ikrè citer tcogda lcterdgty necve tmcd tmkse wmk ngve gd cd

crec wgtm stcte,lcdhcteh lcterdgty necve$ Cs c sedsgtgvgty test. gt gs evcnucteh tmct lcrrgeh

wkled wgtmkut gdicdt `mgnhred cdh sgdane wkled cs chhgtgkdcn `kdtrkn arkups tk estglcte

hgiieredt eiie`ts ki tme ILNC$ Cntkaetmer. tme gd`recse gd tme prkpkrtgkd ki lktmers necvgda tme

ncfkr ikrè hue tk iehercnny,lcdhcteh lcterdgty necve c``kudts ikr cnlkst twk,tmgrhs ki tme

kvercnn icnn gd ncfkr ikrè pcrtg`gpctgkd$

H$ Vkhergò Ogewget ct Xme Zew @edter estglctes tmct cs ki Buny 6::=. stcte cdh nk`cnakverdledts gd tme Udgteh Ptctes mch prklgseh ùrredt cdh iuture retgrees (0$08 trgnngkd gd

fedeigts fut mch kdny (6$05 trgnngkd ki prkbe`teh cssets tk pcy ikr tmel$ Xme gdvestledt nksses

tmct pufng` elpnkyee pedsgkd iudhs expergedèh hurgda tme lcroet hkwdturd ki 6::=,:7 lche

tme trgnngkd hknncr acp lu`m ncraer$ Gd tmgs pcper gt gs hgsùsseh tmct mkw tme pedsgkd iudhgda acp

mcs hevenkpeh. `klpcreh tme sgtuctgkd gd @cngikrdgc wgtm tmct ki ktmer stctes. cdh hgsùsseh tme


36/84



wcys gd wmg`m tme stcte akverdledt cdh nk`cn akverdledts gd @cngikrdgc cre respkdhgda tk tme

gd`recsgda strcgds pedsgkd kfngactgkds pnc`e kd tmegr igdcd`es$ Citer tme stuhy gt gs re`klledh

tmct tme `kdstgtutgkd ki @cngikrdgc fe cledheh tk ikrfgh tme stcte cdh cnn nk`cn akverdledts irkl

ever cacgd gssugda pedsgkd kfngactgkd fkdhs. cdh tk ikrfgh tme stcte ki @cngikrdgc. cs wenn cs cnn

nk`cn akverdledts wgtmgd tme stcte. irkl ever cacgd kiiergda tmegr elpnkyees heigdeh fedeigt

pedsgkd pncds$

@MCZXEV 52 VEPECV@M LEXMKHKNKAW


37/84



Xmgs `mcpter hecns wgtm tme resecr`m letmkhknkay chkpteh tk `kdhu`t tme survey tmrkuam c

questgkddcgre cdh tme prglcry resecr`m `kdhu`teh fy mcvgda icè,tk,icè hgsùssgkd cdh

se`kdhcry resecr`m fy reierrgda tk GK@N mcdhfkko cdh hctc `knne`teh irkl GK@N re`krhs

wkunh fe useh. crtg`nes cdh bkurdcns kd gdterdet kr pufngsmeh skurès

KFBE@XGYE 2 Xk acgd cd udherstcdhgda cfkut tme wenicre pkng`ges ki tme kracdgzctgkd . gts

cwcredess clkda tme elpnkyees cdh eved lcoe `klpcrgskd wgtm tme akverdledt aughengdes$

VEPECV@M HEPGAD

Xme hes`rgptgve resecr`m hesgad mcs feed useh gd tmgs `cse tk igdh kut wmetmer tme elpnkyees

cre cwcre cfkut tme wenicre pkng`ges ki tme kracdgzctgkd cdh tmegr kpgdgkd kd vcrgkus wenicre

pkng`ges. wmg`m tmey ngoe tme lkst cdh wmg`m tmey wcdt tk fe `mcdaeh ikr tmegr fetter$ Xmere wcs

c survey `kdhu`teh fy le wgtm tme menp ki c questgkddcgre wmg`m menpeh le `knne`t tme ieehfcò

cdh `kle tk c `kd`nusgkd cs per tme hesgadeh kfbe`tgve$

PCLZNE PGRE2 51 elpnkyees

PCLZNGDA XE@MDGSUE 2Gd kur prkbe`t we use Dkd Zrkfcfgngty Pclpngda te`mdgque$

XKKNP UPEH2 Xme tkkn useh gd tme questgkddcgre GPLs$E]@EN


38/84



@MCZXEV 92 HCXC GDXEVZVEXCXGKD CDH CDCNWPGP

Xmgs `mcpter hecns wgtm tme gdterpretctgkd cdh cdcnysgs ki hctc `knne`teh tmrkuam tme survey

`kdhu`teh wgtm tme menp ki c questgkddcgre$

Cdcnysgs ki vcrgkus questgkds$

S3$ Cre yku cwcre ki vcrgkus wenicre pkng`ges ki tme kracdgzctgkd;

Xme cdswers agved cre smkwd gd tme tcfne,

Irequed`y Zer`edt

Ycngh yes 53 =7$5

dk 9 3:$5

Xktcn 51 3::$:

Xme cfkve `mcrt smkws tmct 18$6% ki elpnkyees cre cwcre ki wenicre pkng`y cdh 65$=% ieen tmct

tmey cre dkt cwcre ki tme wenicre pkng`ges ki tme kracdgzctgkd$ Qmed tme elpnkyees were csoeh

cfkut tmgs questgkd .lkst ki tmel scgh tmct tmey cre pcrtgcnny cwcre cfkut tme pkng`ges .sk tk mcve

c `necr cdswer tk gt tme elpnkyees wmk were `kdighedt ki odkwgda edkuam wenicre pkng`ges

weretcoed cs yes cdh rest dk$ Xme igdcn `kd`nusgkd hergveh gs tmct lkst ki tme elpnkyees cre wenn

cwcre cfkut tmegr `krpkrctgkds wenicre pkng`ges$

yes dk

=7$5

3:$5

cwcredess

Zer`edt


39/84



S6$ Mkw hgh yku aet tk odkw cfkut tme wenicre pkng`ges ki tme kracdgzctgkd;

Xme kptgkds were,

c$ Mcdhfkko f$ GK@N gdtrcdet `$ Irkl elpnkyee h$ ktmersXme cdswers agved cre smkwd gd tme tcfne fenkw,

Irequed`y Zerèdt

Ycngh mcdhfkko 37 00$0

gk`n gdtrcdet 65 80$7

elpnkyees 30 66$=

Xktcn 51 3::$:

Irkl tme tcfne gts `necr tmct tme lcbkr skurè ki gdikrlctgkd cfkut tme wenicre pkng`ges gs GK@N

gdtrcdet .tmct gs tme `krpkrctgkds wefsgte irkl wmg`m 80$7% ki elpnkyees extrc`t gdikrlctgkd kd

wenicre pkng`ges iknnkweh fy mcdhfkko cdh irkl ktmer elpnkyees$ Xmese cre tme kdny skurès

irkl wmg`m elpnkyees `cd odkw cfkut tme pkng`ges$

mcdhfkko gk`n gdtrcdet elpnkyees

00$0

80$7

66$=

aet tk odkw cfkut w$p$

Zerèdt


40/84



S0$ Mkw gs tme prkèhure ikr cvcgngda tme wenicre fedeigts ki tme kracdgzctgkd;

c$ Yery ecsy f$ ecsy `$ `cdt scy h$ hgiigùnt e$ very hgiigùnt

Xme cdswers cre smkwd gd tme tcfne fenkw,

Irequed`y Zerèdt

Ycngh very ecsy 39 6=$3

ecsy 00 51$7

`cdt scy 8 1$:

hgiigùnt 8 1$:

Xktcn 51 3::$:

Xme cfkve tcfne smkws tmct lkst ki tme elpnkyees wgtm tme mgamest perèdtcae ki 51$7% ieen

tmct tme prkèhure ikr cvcgngda tme wenicre fedeigts gs ecsy cdh 6=$3% elpnkyees eved ieen tmct

tme prkèhure gs very ecsy$ Xmere cre mcrhny 1% ki elpnkyees wmk tmgdo tmct tme prkèhure gs

hgiigùnt$ Iew elpnkyees cre dkt sure cfkut tme prkèhure. tmey ieen tmct aedercnny gts ecsy fut ikr

skle ic`gngtges gt gs tgle tcogda cdh nedatmy$

very ecsy ecsy `cdt scy hgiigùnt

6=$3

51$7

1 1

Zrkèhure ikr cvcgngda fedeigts

Zerèdt


41/84



S8$Agve ykur kpgdgkd kd tme iknnkwgda stcteledts cfkut tme kracdgzctgkd vcrygda irkl

strkdany hgscarees tk strkdany caree cdh `klledt gd `cse ki extreles$

c$ @mgnhred ehu`ctgkd cnnkwcdè prkvgheh fy tme kracdgzctgkd gs edkuam$,Ikr tmgs tme cdswers agved fy tme elpnkyees cre smkwd gd tme tcfne fenkw

Irequed`y Zerèdt

Ycngh strkdany hgscaree 3 3$=

hgscaree 7 35$=

deutrcn 63 09$=

caree 3: 31$5

strkdany caree 39 6=$3

Xktcn 51 3::$:

Xme tcfne smkws tmct lkst ki tme elpnkyees ieen deutrcn .6=$3% strkdany caree. 31$5% caree cdh

mcrhny 31% hkdt stcdh fy tme stcteledt tmct `mgnhred ehu`ctgkd cnnkwcdè prkvgheh fy tme

`krpkrctgkd gs edkuam$ Lcdy Elpnkyees mesgtcteh cfkut agvgda `klledts gd `cse ki strkda

hgscareeledt cfkut tme stcteledt fut iew ledtgkdeh tmct tme cnnkwcdè gs very ness gd

`klpcrgskd wgtm ehu`ctgkd aettgda expedsgve ct c rcte ki crkudh 6:% cdducnny$

strkdany

hgscaree

hgscaree deutrcn caree strkdany

caree

3$=

35$=

09$=

31$5

6=$3

`mgnhred ehu`ctgkd cnnkwcdè

Zerèdt


42/84



Xme ktmer pkgdt ki hgscareeledt gs tmct `mgnhred ehu`ctgkd pkng`y hkesdt `kver up `mgnhred

hkgda `krrespkdhedè `kurses$ Elpnkyees wmk `klpneteny caree wgtm tme stcteledt sglpny ieen

tmct tme pkng`y gs fest clkda cnn gi `klpcreh wgtm ktmer kracdgzctgkds$

f$ @kdveycdè kd Xkur ic`gngty prkvgheh fy tme kracdgzctgkd gs akkh$Xme cdswers agved cre smkwd gd tme tcfne fenkw,

Irequed`y Zerèdt


hgscaree 8 1$:

deutrcn 36 63$3

caree 6= 87$3

strkdany caree 36 63$3

Xktcn 51 3::$:

Kut ki 51 elpnkyees 6= caree wgtm gt . 36 strkdany caree cdh scle dulfer gs deutrcn cfkut gt$

Kdny 3 cdh 8 elpnkyees cdswereh strkdany hgscaree cdh hgscaree respe`tgveny ikr tme stcteledt$

Dkt c sgdane `klledteh cfkut tmegr cdswers

strkdany

hgscaree


caree

3$=1

63$3

87$3

63$3

`kdveycdè ikr tkur

Zerèdt


43/84



`$ Necve Ic`gngtges ki tme kracdgzctgkd gs akkhXme cdswers ikr tmgs cre smkwd gd tme tcfne fenkw,

Irequed`y Zer`edt

Ycngh strkdany hgscaree 6 0$5

hgscaree 6 0$5

deutrcn 5 =$=

caree 61 81$8

strkdany caree 63 09$=

Xktcn 51 3::$:

Lkst ki tme elpnkyees cre sctgsigeh wgtm tme necve ic`gngtges tme kracdgzctgkd gs prkvgheh cs

81$8% cdh 09$=% elpnkyees caree cdh strkdany caree respe`tgveny cfkut tme stcteledt$ Kdny

35$=% ki elpnkyees cre dkt wgtmstcdhgda tme stcteledt kr cre deutrcn cfkut gt$

strkdany

hgscaree


caree

0$5 0$5 =$=

81$8

09$=

necve ic`gngtges

Zer`edt


44/84



h$ Lehg`cn Ic`gngtges ki tme kracdgzctgkd gs akkhXme cdswers cre smkwd gd tme tcfne fenkw,

Irequed`y Zer`edt

Ycngh strkdany hgscaree 8 1$:

caree 3: 31$5


Xktcn 51 3::$:

Lehg`cn ic`gngty ki tme `krpkrctgkd cre lkst ngoeh pkng`ges wmg`m gs very lu`m vgsgfne irkl tme

cdswers agved fy tme elpnkyees$15$8% cdh 31$5% elpnkyees strkdany caree cdh caree

respe`tgveny cfkut tme stcteledt$ Kdny 8% strkdany hgscaree wgtm gt$

strkdany hgscaree caree strkdany caree

1

31$5

15$8

lehg`cn ic`gngtges

Zer`edt


45/84



e$ Zrkiessgkdcn sognns+uphctgkd ic`gngty ki tme kracdgzctgkd gs akkhXme cdswers agved cre smkwd gd tme tcfne fenkw,

Irequed`y Zer`edt


hgscaree 30 66$=

deutrcn 3= 03$9

caree 35 69$0

strkdany caree 3: 31$5

Xktcn 51 3::$:

Ikr tmgs stcteledt elpnkyees mcve vcrygda kpgdgkds. lcbkr pkrtgkd ki sclpne ieens deutrcn cfkut

gt `nkseny iknnkweh fy caree cdh hgscaree$ Xmere cre ness elpnkyees tk rcte tmgs stcteledt gd

extreles$

strkdany

hgscaree


caree

3$=

66$=

03$9

69$0

31$5

Zrkiessgkdcn sognns+uphctgkd ic`gngty

Zer`edt


46/84



i$ Dgamt mcnt+kver tgle cnnkwcdè prkvgheh fy tme kracdgzctgkd gs edkuam$Xme cdswers cre smkwd gd tme tcfne fenkw,

Irequed`y Zerèdt


hgscaree 30 66$=

deutrcn 6= 87$3

caree 3: 31$5

strkdany caree 8 1$:

Xktcn 51 3::$:

Eved gd `cse ki tmgs stcteledt elpnkyees mcve vcrygda kpgdgkds lkstny èdtereh kd deutrcn . tmed

iknnkweh fy hgscaree cdh caree$ Xme extreles cre ness `mksed gd tmgs `cse tkk$

strkdany

hgscaree


caree

0$5

66$=

87$3

31$5

1

dgamt mcnt+kvertgle cnnkwcdè

Zerèdt


47/84



a$ Pmgit cnnkwcdè prkvgheh fy tme kracdgzctgkd gs edkuamXme cdswers cre smkwd gd tme tcfne fenkw,

Irequed`y Zerèdt

Ycngh strkdany hgscaree 5 =$=

hgscaree 3= 03$9

deutrcn 35 69$0

caree 3: 31$5

strkdany caree 7 35$=

Xktcn 51 3::$:

Pmgit cnnkwcdè ki tme kracdgzctgkd gs ness ngoeh gd `klpcrgskd tk ktmer pkng`ges wmg`m gs very

`necr irkl tme cdswers tmey acve $ Lkst ki tme elpnkyees scy tmct tmey hkdt caree wgtm tme

stcteledt tmct smgit cnnkwcdè gs pcgh edkuam$ Kdny 37 kut ki 51 caree wgtm tme stcteledt$

m$ Hepedhed`y ic`gngtges ki tme kracdgzctgkd gs akkhXme cdswers agved cre,

strkdany

hgscaree


caree

=$=

03$9

69$0

31$535$=

smgit cnnkwcdè

Zerèdt


48/84



Irequed`y Zer`edt


hgscaree 6 0$5

deutrcn 0 5$0

caree 69 85$9


Xktcn 51 3::$:

Hepedhed`y ic`gngty gs cnsk kde ki tme cppre`gcteh ic`gngty ki tme kracdgzctgkd$ =1$=% elpnkyees

scy yes tme caree cdh strkdany caree wgtm tme stcteledt$ Elpnkyees cre mcppy tmct tme pkng`y mcs

c wghe `kvercae ikr tmegr hepedhedts$

strkdany

hgscaree


caree

0$5 0$5 5$0

85$986$3

hepedhed`y ic`gngty

Zer`edt


49/84



S5$ Cre cnn tme cnnkwcdès pcgh tgleny;

Xme cdswers cre smkwd gd tme tcfne,

Irequed`y Zerèdt

Ycngh yes 55 79$5

dk 6 0$5

Xktcn 51 3::$:

Xme tcfne smkws tmct elpnkyees stcdh udgteh gd scygda tmct tmere gs dk hency ct cnn gd pcyledt ki

cnnkwcdès$ Gd ic`t gt `cle cs c surprgse cs GK@N fegda c akverdledt kracdgzctgkd wmg`m cre

`rgtg`gzeh ikr tmegr reh tcpgsl . tme elpnkyees scy tmct tme prkèss mcrhny tcoes 6,0 hcys tk aet

tmegr cnnkwcdès pcsseh$

yes dk

79$5

0$5

cnnkwcdès pcgh tgleny

Zerèdt


50/84



S9$ Hk yku igdh cdy hgs`repcd`y gd tme cnnkwcdès fegda pcgh tk vcrgkus `cteakrges ki

elpnkyees;

Xme elpnkyees cdswers were,

Irequed`y Zerèdt

Ycngh yes 37 00$0

dk 0= 99$1

Xktcn 51 3::$:

Qmed elpnkyees were csoeh cfkut tme hgs`repcd`y gd cnnkwcdès. tmed. lcbkrgty ki elpnkyees

hgscareeh wgtm tmgs$

yes dk

00$0

99$1

hgs`repcd`y gd cnnkwcdès

Zerèdt


51/84



S1$ Mkw kited tme wenicre pkng`ges ki tme kracdgzctgkd uphcteh; Hk tmey seel gdtude wgtm

tme `mcdagda tgles-krgedtctgkd cdh fedeigts';

Xme kptgkds were

c$ pergkhg`cny cdh prkaressgveny f$pergkhg`cnny cdh gdchequcteny `$ rcreny cdh

prkaressgveny h$ rcreny cdh gdchequcteny e$ dever

Xme cdswers were,

Irequed`y Zerèdt

Ycngh pergkhg`cnny d

prkaressgveny

61 81$8

pergkhg`cnny d

gdchequcteny

31 67$=

rcreny d prkaressgveny 7 35$=

rcreny d gdchequcteny 8 1$:

Xktcn 51 3::$:

Lkst ki Xme elpnkyees ki GK@N scy tmct tme pkng`ges cre uphcteh pergkhg`cnny cdh c lcbkr

perèdtcae kut ki wmg`m cnsk ieens tmct gt gs hkde gd c prkaressgve lcdder$ kdny 66$=% scy

tmcttmey cre rcreny uphcteh fut eved gd tmgs tme lcbkr perèdtcae ieens tmct tmey cre `mcdaeh wgtm

`mcdagda tgles

pergkhg`cnny d

prkaressgveny

pergkhg`cnny d

gdchequcteny

rcreny d

prkaressgveny

rcreny d

gdchequcteny

81$8

67$=

35$=

1

uphctgkd gd wenicre pkng`y

Zerèdt


52/84



S=$ Qmct cre ykur vgews kd tme `cietergc ic`gngtges kd tme iknnkwgda arkudhs;

c$ ikkh qucngty f$ servgè `$ myagede h$ prgè

Xme cdswers ikr ec`m cre smkwd gd hgiieredt tcfnes fenkw,

c$ Ikkh qucngty,

Irequed`y Zerèdt

Ycngh very sctgsigeh 3 3$=

sctgsigeh 09 90$6

Deutrcn 36 63$3

hgssctgsigeh 9 3:$5

very

hgssctgsigeh

6 0$5

Xktcn 51 3::$:


53/84



90$6% ki tme elpnkyees cre sctgsigeh wgtm tme ikkh qucngty cdh 38% cre hgssctgsigeh kr mgamn

ikkh qucngty$

f$ Pervgès

Irequed`y Zerèdt

Ycngh very sctgsigeh 9 3:$5

sctgsigeh 68 86$3

deutrcn = 38$:

hgsctgsigeh 31 67$=

very

hgsctgsigeh

6 0$5

Xktcn 51 3::$:

verysctgsigeh

sctgsigeh deutrcn hgssctgsigeh veryhgssctgsigeh

3$=

90$6

63$3

3:$50$5

ikkh qucngty

Zerèdt


54/84



Xmgs gs tme lcbkr crec gd wmg`m `cdteed ki tme kiigè deehs glprkveledt cs lcbkrgty kielpnkyees express tmegr hgssctgsic`tgkd cfkut gt$ 67$=% pekpne were hgssctgsigeh wgtm tme servgè

prkvgheh gd `cdteed$

`. myagede

Irequed`y Zerèdt

Ycngh very sctgsigeh 8 1$:

sctgsigeh 69 85$9

deutrcn 38 68$9

hgsctgsigeh 3: 31$5

very

hgsctgsigeh

0 5$0

Xktcn 51 3::$:

very

sctgsigeh

sctgsigeh deutrcn hgsctgsigeh very

hgsctgsigeh

3:$5

86$3

38

67$=

0$5

servgès

Zerèdt


55/84



Xme neven ki myagede gs lkstny sctgsic`tkry cs cdswereh fy elpnkyees$ Fut iew ki tme

elpnkyees cre dkt sctgsigeh fy tme myagede gd `cdteed$

h$ Zrg`e

very

sctgsigeh


hgsctgsigeh

1

85$9

68$9

31$5

5$0

myagede

Zer`edt


56/84



Irequed`y Zerèdt

Ycngh very sctgsigeh 7 35$=

sctgsigeh 61 81$8

deutrcn 38 68$9

hgsctgsigeh 5 =$=

very

hgsctgsigeh

6 0$5

Xktcn 51 3::$:

81$8% elpnkyees cre sctgsigeh wgtm tme prgès `mcraeh gd `cdteed. kdny iew cre dkt sctgsigeh wgtm

tme prgès `mcraeh$

very

sctgsigeh


hgsctgsigeh

35$=

81$8

68$9

=$=0$5

Zrgès

Zerèdt


57/84



S7$ Hkes ykur iclgny odkw cfkut tme wenicre pkng`ges ki tme `krpkrctgkd; Gi yes . mkw hkes

ykur iclgny ieen cfkut tme wenicre pkng`ges ki ykur kracdgzctgkd;

Xme kptgkds cre

c$ Exènnedt f$ akkh `$ cvercae h$ fchXme cdswers cre,

Irequed`y Zerèdt

Ycngh exènnedt 37 00$0

akkh 08 57$9

cve 0 5$0

fch 3 3$=

Xktcn 51 3::$:

Lkst ki tme iclgnges cre cwcre ki wenicre pkng`y ki tme kracdgzctgkd cdh lcbkrgty ieen ki tme

Iclgnges ieen tmct wenicre pkng`y ki GK@N gs akkh$

exènnedt akkh cve fch

00$0

57$9

5$03$=

iclgny ieen cfkut wenicre pkng`y

Zerèdt


58/84



S3: Gd `cse ki cdy wkro rencteh gssues+prkfnels. wmkl hk yku dkrlcnny cpprkc`m+

Xme kptgkds cre,

c$ Gllehgcte fkss f$ `knnecaues `$ argevcdè mcdhngda lc`mgdery h$`klpncgdt fkx

e$ ktmers

Xme cdswers were,

Irequed`y Zerèdt

Ycngh gllehgcte fkss 8: 1:$6

@knnecaues 33 37$0

`klpncgdt fkx 9 3:$5

Xktcn 51 3::$:

Gd `cse ki cdy wkro rencteh gssues+prkfnels. lkst ki tme elpnkyees dkrlcnny cpprkc`m tmegr

gllehgcte fkss$ Dkde ki tmel cpprkc`m argevcdè mcdhngda lc`mgdery$

gllehgcte fkss `knnecaues `klpncgdt fkx

1:$6

37$03:$5

ikr prkfnel elpnkyees cpprkc`m

Zerèdt


59/84



S33$ Hk yku ieen tme kracdgzctgkd mcs cd c`tgve cdh eiie`tgve systel ki mcdhngda tme

argevcdès ki elpnkyees;

Xme cdswers cre,

Irequed`y Zerèdt

Ycngh yes 85 1=$7

dk 36 63$3

Xktcn 51 3::$:

C``krhgda tk 1=$7% elpnkyees. GK@N gs mcvgda cd c`tgve cdh eiie`tgve systel ki mcdhngda

argevcdès$

yes dk

1=$7

63$3

c`tgve cdh eiie`tgve systel ki

mcdhngda argevcdès

Zerèdt


60/84



S36$ Cs cd elpnkyee. wmere wkunh yku rcte GK@N gd `klpcrgskd tk ktmers-ZPUs+prgvcte'

kracdgzctgkds;

Xme kptgkds cre,

c$ Fetter f$ scle `$ wkrse h$ `cdt scyXme cdswers cre,

Irequed`y Zer`edt

Ycngh fetter 8: 1:$6

scle 33 37$0

wkrse 3 3$=

`cdt scy 5 =$=

Xktcn 51 3::$:

1:$6%elpnkyees ki GK@N ieen tmct gt gs fetter tmcd ktmer kracdgzctgkds- ZPU+Zrgvcte'$

fetter scle wkrse `cdt scy

1:$6

37$0

3$==$=

GK@N gd `klpcrgskd tk ktmer

kracdgsctgkd

Zer`edt


61/84



S30$ Qmg`m wenicre pkng`y gs lkst glpkrtcdt ikr yku; wmy;

Xmgs wcs cd kped edheh questgkd. cdh lkst ki tme elpnkyees ieen tmct lehg`cn gs lkst

glpkrtcdt ikr tmel cdh `mgnhred ehu`ctgkd cnnkwcd`e gs iknnkwgda gt `nkseny$

S38$ Gd `cse yku wcdt tk glprkve kr `mcdae cdy wenicre pkng`y ki ykur kracdgzctgkd. wmg`m

pkng`y wkunh yku ngoe tk `mcdae cdh wmct `mcdaes ykuh ngoe tk lcoe;

Xmgs gs cnsk cd kped edheh questgkd cdh lkst ki tme elpnkyees cre dkt sctgsigeh wgtm tme

kvertgle pkng`y ki GK@N . tmey ieen tmct cre dkt agved edkuam $ lcdy elpnkyees cre eved

hgssctgsigeh wgtm tme trcdsier pkng`y tme kracdgzctgkd mcs. tmere gs trcdsier every 0 yecrs wmg`m

`rectes prkfnels ikr chbustledt gd c dew pnc`e every tgle$ Iew elpnkyees eved wcdt c mgoe

gd NX@ pkng`y ki tme `klpcdy$ Iew eved wcdt c mgoe gd tme fkduses wmg`m wgnn gd`recse tme

lkrcne ki elpnkyees$


62/84



S35$ Hk yku edbky ykur wkro;

Xme cdswers cre cnwcys yes .mere gs tme tcfne smkwgda perèdtcaes,

Irequed`y Zerèdt

Ycngh yes 51 3::$:

Zerèdt

3::

edbky ykur wkro

yes


63/84



S39$ Hk yku ieen prkuh tk fe cssk`gcteh wgtm GK@N cs cd elpnkyee; Qmy;

Irequed`y Zer`edt

Ycngh yes 51 3::$:

Cnn elpnkyees ki tme `klpcdy repngeh yes$ Elpnkyees acve recskds ngoe GK@N gs c lcmcrctdc

`klpcdy. ngsteh gd ikrtude 5:: et`.$tme recskd ikr fegda prkuh ki tmegr kracdgzctgkd$

Zer`edt

3::

elpnkyee ieen prkuh tk fe ccsk`gcteh

wgtm GK@N

yes


64/84



PE@KDHCVW VEPECV@M

Xmgs se`tgkd ki `mcpter 5 hecns wgtm se`kdhcry resecr`m. wmg`m lcbkrny hecns wgtm tme

`klpcrgskd ki GK@Ns wenicre pkng`ges wgtm tme set aughengdes$

@klpcrgskd wgtm tme akverdledt aughengdes,

3$ Xme iew crecs gd wmg`m tme cnnkwcdès ak exc`tny fy tme rcte akverdledt igxeh ct,c$ Zcy s`cnes igxeh ikr hgiieredt arches ki wkroersf$ Cdducn gd`reledt wmg`m gs 0% gs cnsk set gd c``krhcdè wgtm tme aughengde ikrèdtrcn akverdledt elpnkyees$

`$ Xme presedt rcte ki HC ikr èdtrcn akverdledt elpnkyees gs 61% ki fcsg` pcy krpedsgkds. wmg`m gs scle ikr GK@N elpnkyees fut expe`tctgkds cdh `cnùnctgkds cre

kd tme ikreirkdt ikr lkst ki tme èdtrcn akverdledt elpnkyees reacrhgda tme

chhgtgkdcn Hecrdess Cnnkwcdè irkl Buny. 6:33 tk fe cddkudèh skkd$

h$ Mkuse redt cnnkwcdè gs `cteakrgzeh kd tme fcsgs ki pkpunctgkd ki tme `gty cs pertme akverdledt runes$

e$ @gty `klpedsctkry cnnkwcdè gs cfkngsmeh fy tme 9tm pcy `kllgssgkd$ Et`.$6$ Ktmer cnnkwcdès cdh fedeigts wmg`m cre lcbkr pcrt ki tme stuhy cre hgsùssehfenkw,

@MGNHVED EHU@CXGKD CNNKQCD@E,

Qgtm Xme suaaestgkds ki 9tm pcy `kllgssgkd akverdledt bust set c

fcsg` clkudt ki 3:::+, p$l kr c sul ki 36:::+,p$c tk fe pcgh cs

`mgnhred ehu`ctgkd cnnkwcdè wgtm tme cae nglgt , ikr hgscfneh mgnhred

mcs feed set ct tme cae ki 66 yecrs cdh gd tme `cse ki ktmer `mgnhred tme

cae nglgt wgnn fe 6: yecrs kr tgnn tme tgle ki pcssgda 36tm `ncss.

wmg`mever gs ecrnger cdh cnsk chlgssgfne tk `mgnhred stuhygda tmrkuam

&`krrespkdhedè& kr &hgstcdè necrdgda& sufbe`t tk ktmer `kdhgtgkdspres`rgfeh$

GK@N `kdsghergda gt c very glpkrtcdt pkng`y ikr tme elpnkyees cdh

tmegr iclgny akes fy tme iknnkwgda. C `kdsknghcteh clkudt ki j3:::+,

-uptk @ncss ]' cdh Vs$33::+, -feykdh @ncss ]' p$l$ per engagfne `mgnh

pursugda stuhges gd c re`kadgseh gdstgtutgkd -g$e$ P`mkkn + @knneae +


65/84



Zknyte`mdg`. et`$' wkunh fe chlgssgfne upkd èrtgig`ctgkd fy tme kiigèr

`kdèrdeh gd respe`t ki `mgnhred c`tucnny pursugda stuhges reauncrny cs

requgreh udher tme P`mele wgtm tme cae nglgt ki 0: yecrs. gd respe`t ki

wmknny hepedhedt -udelpnkyeh' cdh udlcrrgeh `mgnhred nglgteh tk twk

cdh pcycfne gd respe`t ki `mgnhred wmk cre pursugda stuhges cs iunn tgle

stuhedts gd c re`kadgzeh s`mkkn+`knneae+gdstgtutgkd$ Fut Xmgs

Cnnkwcdè wkunh dkt fe chlgssgfne tk tmkse pursugda Zm$H stuhges cdh

tmkse wmk cre pursugda pcrt tgle+`krrespkdhedè `kurses$

Xme agved akverdledt aughengde gs, C Akverdledt servcdt smcnn fe

engagfne tk tme arcdt ki c sufsghy ct tme rcte ki Vs$35:+, per lkdtm per

`mgnh gi fe`cuse ki mgs trcdsier me gs kfngaeh tk oeep mgs `mgnhred gd tme

mksten ki c resghedtgcn s`mkkn cwcy irkl tme stctgkd ct wmg`m me gs

pksteh cdh +kr gs resghgda$ Gd GK@N. Mksten Pufsghy wgnn fe chlgssgfne

J j 35::+, p$l$ per `mgnh. grrespe`tgve ki wmetmer mgs+mer `mgnh-red'

cre pursugda c Zrkiessgkdcn kr Dkd,Zrkiessgkdcn @kurse gd c

s`mkkn+`knneae+Gdstgtute cdh stcygda gd c mksten wmg`m gs ct c nk`ctgkd

ktmer tmcd tme pncè ki pkstgda ki tme elpnkyee$ Pk kvercnn GK@N gs

pcygda c arect cttedtgkd tk tmgs s`mele$

@KDYEWCD@E KD XKUV CDH NECYE XVCYEN IC@GNGXW,Pgxtm pcy `kllgssgkd!s re`klledhctgkds reacrhgda trcven ic`gngtges tk èdtrcn akvt

elpnkyees mcve feed c`èpteh fy tme Akvt$ wgtm sngamt lkhgig`ctgkds `kdsequedt

upkd `mcdaes gd tme pcy fcdh cdh arche pcy$ Xme lcbkr he`gsgkds `kdèrdgda trcven

edtgtneledt ikr bkurdeys wgtmgd tme `kudtry cdh bkurdeys cfrkch. lgnecae cnnkwcdès

cdh NX@ - Necve Xrcven @kdèssgkd' cre agved fenkw$

Xrcven edtgtneledt wgtmgd tme `kudtry

Arche pcy -Vs 3:.::: cdh cfkve'2 Fusgdess +@nuf `ncss fy cgr+C@ Igrst @ncss fy

Xrcgd

Arche Zcy -Vs 19::. Vs =1:: ) Vs =7::'2 E`kdkly @ncss fy cgr+C@ Igrst @ncss fy

trcgd


66/84



Arche Zcy -Vs 58:: cdh Vs 99::'2 E`kdkly @ncss fy cgr+C@ GG tger fy trcgd

Arche Zcy -Vs 86::. Vs 89:: ) Vs 8=::'2 C@ GG Xger

Arche Zcy -Fenkw Vs 86::'2 Igrst @ncss+C@ GGG Xger+C@ @mcgr @cr$

Gd GK@N trcven edtgtneledt hgiiers wgtm tme `cteakry ki elpnkyee g$e$ kiigèr kr

wkroled$ Gd `cse ki wkroled,

Xrcven edtgtneledt ki cnnkiigèrs udher XC Vunes gs 6dh C@ sneeper fy Lcgn Xrcgd$

Mkwever. c`tucn trcven fy 6dh C@ fy Vcbhmcdg Express wkunh fe chlgssgfne$

Gd `cse ki kiigèrs,

Arche ki Kiigèr Edtgtneh @ncss ki Xrcven

A. M ) G 3st @ncss

H. E ) I Fusgdess @ncss

C. F ) @ E`kdkly @ncss

Bkurdey gd `cse ki pncès dkt `kdde`teh fy trcgd

, Xrcven fy C@ fus ikr tmkse edtgtneh tk trcven fy C@ GG Xger cdh cfkve? trcven fy

Henuxe+Krhgdcry fus ikr ktmers. fut gd GK@N tme elpnkyees `cd `ncgl ikr tme icre

wmg`m gs restrg`teh tk. tme fcsg` edtgtneledt g$e$ 6dh C@ Pneeper `ncss fy Lcgn+Express

trcgd fy tme smkrtest rkute$$

Gdterdctgkdcn Xrcven

g' Arche Zcy ki Vs 3::: ) cfkve2 Fusgdess+@nuf @ncss

gg' Ktmers2 E`kdkly @ncss

Gd GK@N iknnkwgda cre tme trcven edtgtneledts ikr ikregad tkurs,

XC edtgtneledt

kd Ikregad Xkur

@M3st @ncss fy Cgr

Hgre`tkrsFusgdess @ncss+@nuf @ncss fy Cgr

ALs. EHsFusgdess @ncss+@nuf @ncss fy Cgr

KtmersE`kdkly @ncss fy Cgr$


67/84



Hcgny Cnnkwcdè kd Xkur

Arche pcy2 Vs 3:.::: cdh cfkve2 Veglfurseledt ikr Mkten c``kllkhctgkd+auest

mkuse , up tk Vs 5:::+hcy. reglfurseledt ki C@ tcxg `mcraes -5: ol wgtmgd tme `gty'.

reglfurseledt ki ikkh fgnns dkt exèehgda Vs 5::+hcy

Arche pcy2 Vs 19:: tk Vs =7::2 Veglfurseledt ikr Mkten c``kllkhctgkd+auest

mkuse , up tk Vs 0:::+hcy. reglfurseledt ki dkd, C@ tcxg `mcraes -5: ol wgtmgd tme

`gty'. reglfurseledt ki ikkh fgnns dkt exèehgda Vs 0::+hcy

Arche pcy2 Vs 58:: tk Vs 99::2 Veglfurseledt ikr Mkten c``kllkhctgkd+auest

mkuse , up tk Vs 35::+hcy. reglfurseledt ki tcxg `mcraes -uptkVs 35: per hgel

wgtmgd tme `gty'. reglfurseledt ki ikkh fgnns dkt exèehgda Vs 6::+hcy

Arche pcy2 Vs 86:: tk Vs 8=::2 Veglfurseledt ikr Mkten c``kllkhctgkd, up tk Vs

5::+hcy. reglfurseledt ki tcxg `mcraes -uptkVs 3:: per hgel wgtmgd tme `gty'.

reglfurseledt ki ikkh fgnns dkt exèehgda Vs 35:+hcy

Arche pcy2 Fenkw Vs 86::2 Veglfurseledt ikr Mkten c``kllkhctgkd, up tk Vs

0::+hcy.reglfurseledt ki tcxg `mcraes -uptkVs 5: per hgel wgtmgd tme `gty'.

reglfurseledt ki ikkh fgnns dkt exèehgda Vs 3::+hcy$

Gd GK@N tme rcte ki hcgny cnnkwcdè kd tkur ikrkiigèrs gs igxeh gd tme iknnkwgda wcy,

Arche Hcgny Cnnkwcdè

jC @ncss

- j '

Ktmer tmcdC,@ncss

-j'

A. M ) G 33:: 3:::

E ) I 78: 7::

@ ) H 7:: =8:

C ) F =8: =::


68/84



Nk`cn `kdveycdè, Ikr bkurdeys ct mcntgda pncès kd kiig`gcn tkur. tme

`kdveycdè `mcraes gdùrreh cre reglfurseh. sufbe`t tk tme iknnkwgda nglgts2

Arche C,@ncss

-per hcy'

Ktmers

-per hcy'

C ) F j 65:+, j 6::+,

@ ) cfkve j 0::+, j 65:+,

Xrcdspkrt cssgstcdè, Xrcdspkrt Cssgstcdè smcnn fe chlgssgfne cs udher tk

tmkse kiigèrs wmk mcve dkt hrcwd @kdveycdè Chvcdè dkr cre cvcgngda

@kdveycdè reglfurseledt expedses kr `k$ trcdspkrt ic`gngty2

Arche Vcte -j p+l'

C 3:::

F 36::

@ 30::

H 31::

E 3=::

I 37::

A ) CFKYE 6:::

Vuddgda ) lcgdtedcdè expedses ikr `cr+s`kkter+lktkr `y`ne+ lkpeh2

Kiigèrs kwdgda @cr + P`kkter + Lktkr @y`ne + Lkpeh wgnn fe

reglfurseh ruddgda cdh lcgdtedcdè expedses gdùrreh gd `kdde`tgkd

wgtm kiig`gcn hutges cs udher 2


69/84



Ikur,wmeener2

Arc

he

Cdducn

Lgnecae

-ols'

Cdducn ègngda

ikr c iunn I$W$

-gd j '

Vevgseh ègngda

-gd j'

C 85:: 07=1: 0=:18

F 1::: 96:6: 57669

@ 13:: 967:9 9::16

H =9:: 19379 16190

E ==:: 1179= 18855

I 3:5:: 70:0: ===07

A 33::: 7189: 70:97

Xwk,wmeener2

Kiigèrs wmk lcgdtcgd c twk wmeener. tmegr lkdtmny edtgtneledt kd

reglfurseledt ki `kdveycdè ruddgda ) lcgdtedcdè expedses smcnn

fe cs udher2

Lkhe Lkdtmny rcte -gd j'

w$e$i 3$36$3:

P`kkter+L$ @y`ne 35=1

Lkpeh =5:


70/84



Ikrwkroled tme iknnkwgda cre tme `kdveycd`e cdh trcven edtgtneledt,

Nk`cn `kdv

welfare policies of indian oil corporation - report

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