Wellbeing Event

Skincare Analysis Script

MODULE ONE

2

Items required at an Event• Table Cloth

• Pens

• Money and change

• Calculator

• Cotton wool pads

• Box of tissues

• Hair clips or Headbands

• Hand Towel

• Bowls for collecting rubbish

• Brochures with Advisor Sticker

• Skin Analysis cards

• Customer/Host Promotion Sheets

• Business cards

• Kit and display items

• Order Forms

• Mirror

Check inharmonywithyou.co.uk for Out of Stock items

3

Display and PreparationDISPLAY PREPARATION

Arrive approximately 30mins before

Display products in a logical order that follows the flow of your talk

Group your products by range

Have the products to be demo’d out of the cartons ready

Have a brochure ready for each customer including an order form, skin analysis card and customer promotion leaflet

Give everyone some Pomegranate Hand Cream as they arrive

SUGGESTED DISPLAY STANDS

Customer promotion, Hostess promotion, Awards poster, Recent Press Cuttings

4

Overview

Approximately 2 hours to deliver a Wellbeing Event .

A shortened version of module one script can be used to deliver 1 to 1 skin analysis consultations (allow 30mins only for these)

Introduction to Weleda (allow 10-15minutes)

Skin Analysis and Explanation of Skincare Ranges (allow 15minutes)

Demonstration (allow 20 minutes)

Wrap up (allow 5 minutes)

One-to-One (allow 40-65 minutes depending on number of guests)

Always start on time but welcome any late comers warmly!

5

Introduction to Weleda (10-15mins)

6

Introduction

Good evening/morning everyone and thank you to (host’s name) for hosting this Weleda Wellbeing evening/morning

My name is (name) and I am a Wellbeing Advisor. I was first introduced to Weleda……(talk about the first Weleda product you tried and how you discovered the Weleda range)

Before we start, have any of you heard of Weleda before? (find out at the beginning so you can talk accordingly )

7

About Weleda

• Weleda is the original green company, focusing on health and wellbeing

• Founded in 1921 in Switzerland, by Austrian philosopher Rudolf Steiner, Weleda UK was established shortly after in 1925.

• Today we are a global company operating across 5 continents in 50 countries.

• Our company motto is “In harmony with nature and the human being”

• For the last 92 years we have developed high quality natural, organic and holistic skin, body care, and natural medicines that bring together mankind and nature and are tailored to the body’s specific needs.

8

About In harmony with you

• What would you like to say?

9

About Weleda Products

• Only the purest ingredients go into our products which are all made to the highest pharmaceutical standards

• We have only ever use plants and natural ingredients in our products.

• Our plants are grown biodynamically , which is beyond organic!

• Over 300 plants are grown at our Garden’s in Derbyshire which are used in our natural medicines.

• The plants for natural skin and body care ranges are produced in Germany and Switzerland, using plants grown across the world to our high standards.

10

About Weleda Products

• All our products are 100% chemical, synthetic and toxin free

• They contain no synthetic colours, fragrances , parabens, preservatives or mineral oils.

• They are kind to your skin, body and the environment as all ingredients are fully biodegradable so can be happily washed down the drain.

• All our products are dermatologically tested

• The production is environmentally friendly

• The packaging is recyclable.

11

Our Values SustainabilityWe have very high environmental standards. The earth’s resources are limited and must be conserved. Consideration, love and respect for nature, place an obligation on us to take this responsibility seriously. To us, acting sustainably means caring for and conserving natural resources.

Fair, equitable treatment of customers, partners and suppliersAs well as taking care to conserve the environment we also ensure the fair treatment of our employees, suppliers and partners. You will find further information in the brochure outlining some of our partnerships.

Quality without compromiseBecause of our fair and honest approach and Anthroposophic philosophy we are committed to keeping our prices as low as possible, even though we use the highest quality ingredients. So over half of Weleda’s total product range is under £10 and a third is between £10 and £20.

12

We are members of.....UBET - Union for Ethical Bio Trade

A non-profit association that promotes the 'Sourcing with Respect' of ingredients that come from biodiversity.

NaTrue

All Weleda products are certified natural and organic by NaTrue.

NaTrue is a recognised organisation with stringent criteria for natural and organic skincare.

It guarantees the 100% certified natural origin of all Weleda ingredients.

If you are looking for a genuinely natural and organic product – look for this logo.(At this point please make people aware of ‘Greenwashing’ and how they can check the ingredients in their products)

Information regarding these two companies can be found on page 3 of the brochure

13

Awards and RecognitionAwards

Our products have won many awards within the Beauty Industry the latest ones are.......

(Show the Awards poster)

(Show a relevant product that has won an award and hand that product round for people to try)

Recognition

Our products are being used by a wide range of celebrities and models including.........(name some.)

E.g. Skin Food is a firm favourite of Victoria Beckham and Julia Roberts - (hand Skin Food round for everyone to try on their elbows, not their hands as it creates a barrier)

Key ingredients: organic sunflower seed oil, extracts of wild pansy, chamomile, calendula and revitalising rosemary extract,sweet orange and lavender. (List some of your favourite uses of Skin Food.)

14

About Tonight/TodayTonight/Today I am going to:

• Explain what makes Weleda and its products special

• Take you on a journey through our facial skincare

• This will last approx 45 mins

• Afterwards there will be plenty of chance for you to try the products for yourselves and I will advise you as to which products have the right ingredients for you.

• Plus help you with any queries or concerns with your skin that you would like to address.

It is very relaxed so please ask questions as I go along.

15

About Tonight/Today

• It’s entirely up to you whether you wish to try the products as I pass them round.

• If you do, please feel free to use them on your face or on your hands/arms. (Point out tissues/cotton wool and hair clips to assist). •(Explain here whether you are doing a facial or handcials see slide x x )

• If you are interested everything in the brochure is available to order tonight/today but please do not feel under any obligation to buy.

• We are here to introduce you to Weleda and take you on a journey to learn more about natural and organic skinacre and how it can benefit your skin, health and wellbeing.

(At this point you could offer complimentary hand massages to take place at the end of the event. Only if you feel comfortable doing this)

16

What goes on you goes in you!We all know that what we eats affects our health and bodies but have you thought that what goes on you also goes in you? Over 60% of what we put on our skin goes into our bodies!

The average women can apply over 500 chemicals a day and many of these are in skin and body care products.

When you apply chemicals to your skin they are absorbed into your blood stream, without filtering of any kind, go directly to your delicate organs and tend to accumulate over time.

Richard Sexton, CEO of the Soil Association says ‘ What we put on our skin is as important as what we eat.’

When you get home have a look at the products you currently use on your skin. The vast majority will contain chemicals, parabens and synthetics.

The beauty equivalent of artificial colours, preservatives, flavours and E numbers in food.

17

What goes on you goes in you!

The skin is the largest organ of the body and has the biggest interface with the environment.

So add this to the stresses of daily life (like pollutants, chemicals, stress, alcohol etc) and they all take their toll.

The liver, which deals with ridding the body of toxins, becomes stressed. Because toxins cannot come out through the normal eliminative system they find another route out- through the skin.

Healthy skin has everything it needs but these stresses mean that it often needs help to keep the right balance.

Weleda products are made of completely natural substances. We rigorously avoid synthetic fragrances, dyes and preservatives.

18

Key ingredients

Every ingredient in our product s is there for a specific reason- for the job it does to improve the skin and to promote and sustain health and wellbeing.  The key ingredient is the ‘lead plant’. These ‘lead plants’ (such as almond, iris, wild rose and pomegranate I will talk about tonight/ today). We combine an in-depth knowledge of the plants characteristics in nature with knowledge of how these can be used to benefit a person. This approach is unique to Weleda.

Once the lead plant has been identified (this can take several years) we identify where in the world it grows best in their natural habitat. We then work with local farmers to set up sustainable, organic fair trade agreements to grow them.

19

Key ingredients

Most skincare products contain mineral oils/petrochemicals , even very expensive ones. These form an impenetrable layer on the surface of the skin and do not allow the ingredients to soak in.

Instead we also used cold pressed plant oils, extracted from the most valuable parts of the plant. These oils are very similar to the ones found in the human skin so are very easily absorbed . They care for and soften the skin, protect and nourish it with vitamins, antioxidants and important fatty acids.

We use over 14 oils from different plants and they include sesame, Jojoba, Plum seed and Almond. Here is the Almond Facial oil rub a little into your skin and see how quickly it absorbs.

(give everyone a little of the Almond Oil to try)

but most of all THEY WORK!

20

As Weleda do not use chemical ingredients the products themselves are preserved using a unique blend of essential oils.

 These essential oils are carefully selected for each product to not only have a therapeutic effect on the senses, but they are also chosen to give them the unique fragrance and in turn calm or stimulate the skin

whilst preserving the product naturally.

Preserving our products

21

How Weleda products work

All Weleda products are therapeutic. This means they work to treat or maintain health and wellbeing

Because they are 100% natural they have a natural affinity with the skin, are readily absorbed and able to work in harmony with the skin, to give it the help it needs, through all stages of life – not just on the surface but deep down.

Rather than masking an issue they help the skin to heal itself.

For example If you have dry skin and you are using a product for dry skin. If, after 3 months, it is still dry then the product IS NOT working!

Our products are tailored to the body’s specific needs. They help your skin get to its optimum condition.

22

How Weleda products work

This is achieved in the same way as ‘peeling an onion’ – each issue is addressed one at a time. So if you have spots, dry skin, lines and wrinkles we would work first on the spots, then the dry skin, then the lines and wrinkles so that the skin can heal at each stage and reach its optimum skin health condition.

Because it takes 4 weeks for your skin to regenerate you do need to give the products time to work. They are absorbed by the skin and migrate to the base layer of the skin where they start to heal from the inside out. This process takes about 28 days . Once your skin concerns are addressed, you will be able to move through the skincare ranges dependent on what your skin needs at that time. This will be affected by the time of year (central heating/sunshine/ on holiday etc), weather, external factors such as stress, hormonal changes, life stage etc.

Like you go to the dentist to look after your teeth we are here to look after your skin through all its changes.

23

Skin Analysis and Explanation of Skincare

Ranges (15mins)

24

Trust the experts

Our selection of natural facial care offers a flexible group of products since we understand that everyone is different. The range is holistic and treats everyone as a whole and individual.

As we mature through different life stages so does our skin and tonight we will offer you a natural way to embrace these changes by understanding how to work with them.

To help us recommend the right products that are best for you and your skin type. I’d like to now ask you to fill in a skin analysis card. Complete your answers to the questions on the front and use the space on the back to write down any product you like the sound of or that you may want to ask me about later.

Complete Skin Analysis Card out NOW

25

Cleansing Range

Our facial products are split into two ranges. The Cleansing range and the Skin Care Range.

I would like to tell you about the Cleansing range first.

We strongly believe that cleansing is the basis of the best skincare. Products put onto cleansed skin are far more effective than un-cleansed skin. …..

26

Our mild 100% natural cleansing products cleanse the skin, removing impurities and make-up gently and effectively, without drying the skin.

They contain plant extracts such as witch hazel to calm and cool, cold-pressed jojoba oil and extracts of iris root to soothe and balance the skin they prepare your skin before using one of our natural facial care products.

Choose from:2-in-1 Cleanser toner (combination / oily)Gentle Cleansing Milk (normal to dry)Refining Toner (normal to dry)Almond Cleansing Lotion (sensitive skin)Aknedoron Cleanser (oily/problem skin)

(Ask all guests to refer to their skin analysis card and choose the right one for them. This can be noted on the back of the card)

Cleansing range

27

Specialist Skin Care

The Aknedoron range is for anyone who suffers from acne or problem skin. Problem skin can strike at any age, not just teenagers. The stresses of a hectic lifestyle & changes in hormones all influence skin.Products: Benefits:Aknedoron Cleansing Lotion Helps regulate oil productionand Aknedoron Purifying Lotion Restores texture & balance

Gentle with no harsh drying affectsKey ingredients: Top Tip! Chamomile – gentle healing properties Cleansing Lotion – great as an aftershave

Calendula – anti-bacterial, anti-inflammatory, anti-fungal Purifying Lotion – pop onto problem areas

Lemon – astringent, closes pores, tones as a treatment on spots, & breakouts on any

Lavender – calming & de-stressing, soothing on skin skin types as recommended by the co-founders

Rosemary – stimulating (aids circulation), anti-bacterial of The Beauty Bible, with one tester stating

Witch Hazel – Reduces inflammation, tones that it was ‘the best they have ever tried’.

Thyme – Anti-bacterial, anti-fungalSage – which calms irritation and significantly improves the texture, condition and appearance of the skin

A word about Exfoliation – Normal healthy skin naturally exfoliates and does not need exfoliation. If you need to exfoliate then your skin is not as healthy as it could be. Exfoliation can further damage your skin so avoid at allCosts. Instead we recommend a soft exfoliation brush which will gently help remove dead skin.

If you have ticked Problem or Oily skin types you may consider trying the Aknedoron cleansing range.

28

Weleda’s skincare is made up of 4 key ranges- that work on your skin through all stages of your life and skin fluctuations.

Skincare Ranges

29

Almond Soothing Facial Care

Our Almond Soothing Facial Care is formulated with pure ingredients carefully selected to be soothing and kind. Together, they calm your sensitive skin, reducing irritation and redness while they restore its natural balance and replenish its protective barrier. And since our formula is fragrance-free (no essential oils) and hypoallergenic, even the most sensitive skin develops the clear, even beauty of truly comfortable skin.

Products: Benefits:Cleansing Lotion Suitable for sensitive/reactive & allergy prone skinMoisturiser – Facial Cream Restores skin’s natural balanceMoisturiser - Facial Lotion Soothes & calmsTreatment - Facial Oil Reduces irritation, redness & itching

Key ingredients: Top Tips!Organic Sweet Almond Oil – moisturising & soothing Facial Oil – fantastic to remove eye make-up

Plum Seed Oil – rich in anti-oxidants & Vitamin E Lotion – great to sooth wind-chapped or sun-burnt

Beeswax – creates protective barrier skin

If you have ticked Redness/irritation, sensitive , problem or have allergy prone skin you may want to try the Almond range

30

Iris Hydrating Facial Care

Iris Hydrating Facial Care helps balance and regulate moisture and oil levels in your skin. It can be used for normal skin types, without any particular problems, to maintain the current healthy state.

Products: Benefits:Treatment - Masque Perfect for balancing combination skin & Moisturiser – Day Cream keeping normal skin maintain the perfect balanceMoisturiser – Facial Lotion Regulates moisture balance in younger skinMoisturiser – Night Cream Provides long-lasting hydration

Key ingredients: Top Tips!Iris Root – stores & regulate moisture deep in the skin, Day Cream – mattyfying & absorbent as it contains

helps balance between & protects against Tapioca Starch (clay-like ingredient), fab under make-up

moisture loss Masque – absorbs excess oil whilst replenishing

Jojoba Oil – lightweight, has natural affinity with skin the skin

Witch Hazel – Astringent & toningShea Butter – lightweight but nourishing butter

If you have ticked Normal Skin as a skin type or Moisture/Oil balance as a skin concern then you may want to try the IRIS range.

31

Wild Rose Smoothing Facial Care

The Wild Rose Smoothing range is a revitalising and smoothing skin care system for those who wish to counteract the first signs of ageing, such as fine lines, reduced glow and dryness. It is based on organic wild rose seed oil which, with its unique qualities, helps to strengthen and maintain the skin’s elasticity and reduce the visibility of fine lines.

Products: Benefits:Treatment - Masque Counteracts first signs of ageingTreatment – Facial Oil Capsules Reduces visibility of fine linesEye Cream Stengthens & maintains elasticityMoisturiser – Facial Lotion Revitalising & smoothingMoisturiser – Day creamMoisturiser – Night cream Top Tips:

Eye Cream – contains the eye tonic (Euphrasia) or

Key ingredients: eye bright to sooth tired eyes & strengthen connective

Rosehip Oil (Rosa Mosqueta) – strengthens elasticity tissue

& protects against moisture loss Facial Lotion- contains Carageenan (seaweed) gel to

Wild Rose essential oil (Rosa Damascena) – aromatic, give it a lightweight quality, Perfect during summer as

therapeutic & antiseptic an alternative to the Day Cream

Sweet Almond Oil – moisturising & soothing Night Cream – contains Evening Primrose oil which is

Jojoba Oil – easily absorbed, natural affinity with skin important for more mature skin

If you have ticked fine lines and wrinkles as a skin concern then you may choose to try the Wild Rose range

32

Pomegranate Regenerating Facial Care

As we get a little older, our skin’s natural functions slow, leaving skin susceptible to lines and loss of elasticity. Our Pomegranate Firming Facial Care improves your skin’s firmness and elasticity, visibly reduces the appearance of wrinkles and reinvigorates maturing skin.

Products: Benefits:Treatment - Serum Reduces the appearance of wrinklesEye Cream Regenerates & renews ageing skinMoisturiser - Day Cream Firms the skinMoisturiser – Night Cream

Top Tips:Key ingredients: Serum – also contains Pomegranate Juice which has an

Pomegranate Seed Oil – strong antioxidant intense antioxidant properties, serum also contains Aloe

Properties, promotes cell renewal Vera extract so consistency is light & product can be used

Argan Oil – Used in Morocco for centuries under the day or night cream

In cosmetics & medicine, twice the amount of Eye Cream – fragrance free & gentle, Butchers Broom

Vitamin E as Olive Oil extract strengthens connective tissue & reduces fluid

Macadamia Nut Oil – contains high amounts of retention so helps reduce puffiness

Palmitoleic found in sebum

If you have ticked deeper lines and wrinkles as a skin concern then you may choose to try the Pomegranate range

33

DEMONSTRATIONWeleda facial (20mins)

Choose from the following options:1. Facial on the host only

2. Every guest give themselves a facial or handcial (smaller groups)

Each guest trying the products chosen from the answers on their skin analysis

cards

34

Weleda Home Facial

Step 1 – Remove Eye MakeupPut a few drops of Almond Facial Oil onto 2 pieces of damp cotton wool and remove eye makeup. Use daily in the evening.

Almond Facial Oil – EVERYONE TO USE•The fragrance free oil base helps to dissolve the oils within the eye make-up, sweeping it away with hardly any effort- even waterproof mascara • Gentle enough for the thinnest layer of skin around your eyes. • Try using with our Pump dispenser. One pump is enough for both eyes. • Use with 2x pieces of damp cotton wool. (pass round) Makes the product last much longer. While being passed round:You can also use this facial oil as a daily protection against cold weather. Pop a few drops to your palms and work into a clean face. Or use it under a face cream at night to deeply moisturise dry/dehydrated skin. Excellent for calming and soothing sensitive skin and for those with eczema.

35

Weleda Home Facial

Step 2 – Cleanse (and Tone if desired)

Apply choice of cleanser with fingertips and remove with damp cotton wool or apply on damp cotton wool straight onto skin. Use daily morning and night. Removes makeup.

Step 3 – Treatment

Apply with fingertips and remove with a tissue or damp cotton wool. Or leave on if more intense treatment required. Use once or twice a week in the evenings. Increase if more intense treatment required. These products intensify the effect of the daily skin care products and help the skin find its natural balance more easily and quickly.

(Talk about the products that are being used on the Host ess and Guests. What it is, how you use and one fact about it.)

36

Weleda Home Facial

Step 4 – Look after your Eyes

One of the first areas to show signs of ageing is the skin around your eyes. So it’s worth looking after them. Around the eyes you need a product that is lighter in consistency to treat this delicate skin. Here are two wonderful products. Dot a small amount of eye cream onto your ring finger and pat gently around the eye socket. Use daily morning and night.

Step 5 – Moisturise (Day and Night)

Put your choice of moisturiser onto your fingertips and dot small amounts around your face. Use gentle patting motion with all fingertips to lightly spread around your face until all cream is absorbed. Use daily morning (day) and night (night)

(Talk about the products that are being used on the Host ess and Guests. What it is, how you use and one fact about it.)

37

Wrapping up(5 mins)

38

Extras we couldn’t leave out

Pomegranate Hand CreamThis hand cream does for your hands what the pomegranate skincare does for your face. It stimulates cell regeneration and makes your hands look smoother and younger – again one of the first places to show your age. Reduces age spots. If you love the pomegranate skin care range and you think your skin deserves that all over your body have a look at the complete range of pomegranate products- Body oil (stretch marks story!), body lotion, hand cream Body Washes and Body OilsShown here in the mini size. Lavender= relaxing, soothing and calmingCitrus= for enlivening the body and spirit; great for keeping a suntan Sea Buckthorn= ideal for dry skin. Wild rose= smooth/calming therapeutic properties. Pomegranate= for aging skin- regenerates your skin; firms skin; skin feels soft & velvety-smooth (Pass round the oils so people can smell the lead plants)

Also available in large sizes (show a large size body oil and body wash if you have one available)

39

Be further involved with Weleda

So that brings this Skincare Analysis evening/morning to an end. Thank you very much for joining in and I hope you’ve found it of interest. I look forward to talking to you individually and let me know if you have any specific queries. (Offer hand massage here if you wish to do.)

If you are interested in being more involved with Weleda ‘In harmony with you’, there are a few ways that you could do that:

ORDERING - All the products you have seen and tried tonight and those in the brochure are available to purchase this evening. Prices start at £5.95.

40

Be further involved with Weleda

OFFERS – Bundles of skincare saves you money If you are interested in the skincare we have created a number of bundles for you to consider. This will enable you to see quicker results with your skin as the products are designed to work together. If you mix and match your skincare the results are unpredictable. A cleanser, toner and day cream will save you approx £5 and if you add a night cream into that then you save more. The prices for a skincare bundle start from £25. And will last about 8 weeks. (Hold an example collection to show the audience).

The bundles are in the brochure on the relevant page for each skincare range or please talk to me about how you can get the best deal for what you need. (Please be aware that these bundles are only available through Wellbeing Advisors.)

41

Be further involved with Weleda

WELEDA GIFTS - Our products make gorgeous gifts. From about £8 upwards. (Show Creamy body wash set; Mini Body oil set; And mention the gift wrapping at £3.95 each. )

THANK YOU - As a thank you from us this month (show current months gifts) is FREE with every spend of £40. We take cash, cheque or credit card. Your order will be placed tomorrow and will be with NAME (your host) in 7-10 working days to hand out to you all in our very own bags.

KEEPING IN TOUCH - As part of the service, and with your permission, I would like keep in touch with you to make sure your products do what you need. You only know when you try them. Remember the 30 day money back guarantee if you have any concerns. When you need to replenish your products I can get them for you, delivered direct to your door.

42

Be further involved with Weleda

BOOKING YOUR OWN WELLBEING EVENING/MORNING – If you have enjoyed tonight/this morning, and would like to help us spread the Weleda word and natural way of life then please do consider hosting your own.

This can be at your home with friends and family or at another venue e.g. school, office, club and can be during the day (e.g. coffee morning) or evening(Wellbeing Advisor to consider what suits them here and change accordingly).

HOST GIFTS – As a thank you from us for hosting, you will receive 15% of the total sales in FREE products (this is normally about £40-£50 worth) plus there are other Hostess Exclusives which change on a monthly basis. (Talk about the host promotions for next 2 months). Not only does this give you some fun time with friends, it’s a great way to ensure you get the Weleda products you would like.

43

Be further involved with Weleda

WELLBEING EVENT THEMES - There are several themes to choose from. An Introduction to Weleda Facial SkincareGreat for an initial first look at what our facial skincare range has to offer for your family and friends. An Introduction to Weleda Favourites – try a range of all productsGreat for an initial look at the other ranges of products we have if skincare is not your focus. With something for all the family Skincare Analysis – the one you have seen tonight/todayAs you have seen tonight/today. Great if you want to really explore and get to try the full skincare range plus an in depth prescription. Also from Summer there will be Detox/Spa events and from July Mummy and Baby events.. (Take bookings and rebookings of for hosts later in the year.) FUNDRAISERSWe support a number of charities. If you, or anyone you know, is interested in helping to raise money, or already does, we would be happy to help. Please come and talk to me.

44

Be further involved with Weleda

WELEDA SERVICEOf course everyone’s skin is different. A person’s skin barrier can be so damaged that the very active natural ingredients, in large quantities, can be too much for someone at first. It is extremely rare, but if you do have a reaction the Weleda service is second to none. Not only do Weleda offer a 30 day money back guarantee but we will work with you, free of charge, to identify what you have had a reaction to and then work to find the products that work for you. This will also enable you to know in future what to avoid in our products and in anyone else’s!

1:1 PERSONAL SERVICE If you have a skin condition that you would like further advice on then we offer a complimentary 1:1 service to work with you to resolve it. This can either be done by myself or in conjunction with the Weleda Pharmacy service. Please ask if you would like further details.

A big Thank you to (host name ) for hosting tonight.......... I look forward to chatting to you all individually/answering your questions

45

ONE – TO – ONEChat to the guests/speak about other product

ranges/recommendations from skin analysis/assist with order taking process

(40-65 mins)

46

THINGS TO REMEMBERCheck totals on order formSuggest Linked productsRemind Customer of £40 spend promotionCheck customer details on form and completeCollect in Skin Analysis cardsGive receipt including Advisor details.Ask every customer if they would like to host their own Wellbeing Event Ask permission to keep in touch and note on order form the customer preferenceGive the host a copy of the pink receipt (for host direct delivery)Rebook Host in 4 months time