1. 1. Since our inception, we've been helping good companies become great companies with our comprehensive arsenal of proven surveying, auditing, and management systems.
2. 2. Customer Experience Evaluation Customer Evaluation Telephonic Interaction Skill Cross Selling/Up Selling Customer Experience Management
3. 3. Customer Experience Evaluation The goal of customer experience Evaluation is to move customers from satisfied to loyal and then from loyal to advocate.
4. 4. Customer Evaluation Customer Evaluation is achieved through the experience customers have had with Interface services, contact with staff, the service delivered and the experience of overall business.
5. 5. Telephonic Interaction Skills: Wemark India goal with each Client is to meet and exceed expectations. This will ensure a positive experience that will keep the Client coming back.
6. 6. Cross Selling / Up selling: Cross-selling is the action or practice of selling an additional product or service to an existing customer. Upselling is a sales technique whereby a seller induces the customer to purchase more expensive items, upgrades, or other add-ons in an attempt to make a more profitable sale.
7. 7. Customer Experience Management: The Customer Experience Self Assessment tool is a highly effective way to get you thinking about where you are on your customer experience journey.
8. 8. NEW DELHI (INDIA) 815, VISHAL TOWERS, DISTRICT CENTER, JANAKPURI, NEW DELHI. www.wemarkindia.com/ Landline: +91 (11) 41634621