west leicestershire ccg members magazine - winter 2013

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healthy be be heard Members’ Magazine | Winter 2013 www.wlmembership.org Futsal Portuguese style football

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West Leicestershire CCG Members Magazine - Winter 2013

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healthybe

beheardMembers’ Magazine | Winter 2013www.wlmembership.org

FutsalPortuguese style football

2 Winter 2013, Issue 7: be healthy be heard

Dear members,Welcome to the winter edition of our members magazine for West Leicestershire.

Contactus:If you have a practical tip, health suggestion or an interesting story, please send it for inclusion in the next issue using the contact details below. We are also looking for cover stars – send us your picture and health story if you would like to appear on our coverEmail: [email protected]

Post: Please send all correspondence to:

West Leicestershire Clinical Commissioning Group Freepost ADMAIL 4149 Loughborough LE11 1YW

Telephone: 0300 555 5345

Please note that the membership helpline is open between 9am and 5pm, Monday to Friday.

Published by: GEM CSU, St John’s House, 30 East Street, Leicester, LE1 6NB

2 Winter 2013, Issue 7: be healthy be heard

Your Clinical Commissioning Group (CCG) is really keen to help members stay away from the cold and flu bug as best as possible. This edition is dedicated to helping you get through the winter months. With up-to-date information on vaccines and self-care tips, you can be fully informed to cope with the winter season.

On other matters, I am delighted to announce the launch of our new-look website www.westleicestershireccg.nhs.uk

The website has a fresh new look and has been designed to give you the most recent and accurate information. It’s updated regularly and you will find a variety of information about health and wellbeing and what your CCG is doing to make health services better for you in West Leicestershire.

You can join in with the surveys and register at upcoming events. We also have a Twitter page and you can become a follower and get all the latest tweets instantly.

https://mobile.twitter.com/west_lei_ccg

In this edition you can meet our membership cover star, Richard Wykes, on page three and see how he keeps fit.

You can find out more about our commissioning intentions for the future (page five) and learn more about proactive care (page seven). On page 12, we take a look at the new short versions of your medical records and explain what they are for.

This is the last edition before Christmas, so I would like to send the season’s greetings to you from West Leicestershire CCG and wish you all a happy and healthy new year.

Dr Nick PulmanChair, West Leicestershire Clinical Commissioning Group

Winter 2013, Issue 7: be healthy be heard 3

“I am 27 years old and I’ve played football for pretty much my entire life. I used to swim competitively when I was younger and I enjoy keeping fit and will try any sport,” says Richard who is a member of the Leicester Futsal Club in Enderby.

How did you get into this sport?

I was introduced to the sport by a friend at work. After one game I really enjoyed it and have been playing ever since!

How often do you train?

Training sessions take place once a week on a Sunday and we play a league game on a Tuesday night.

What type of equipment do you need?

To play the sport all you need are a training top, shorts, socks, shin pads and a pair of Futsal boots which you can buy online. The cost of taking part in Futsal is minimal.

What are the health benefits?

It is a great way of improving your overall cardio fitness as the game is very fast paced and there isn’t much rest period during a game. It improves your agility, balance, co-ordination, strength, speed and endurance. These areas all improve the more you practise and play the game. The small court size also helps players develop close control and quick decision making.

Why is this is a great winter sport?

Futsal is a perfect winter sport because it is an indoor activity and so it is not affected by the weather outside. You can train all year round, and the leagues run all year round as well.

How can others get involved?

You can get involved in Futsal by contacting Leicester Futsal Club. They have a Twitter page @leicesterfutsal or visit the website www.pitchero.com/clubs/leicesterfutsal

You can also look on the Leicestershire FA website and search for Futsal for information on the Leicestershire FA Futsal Fives League.

Sports are usually best played outdoors but during the cold and rainy weather it’s probably the last thing you want to do. So why not give Futsal a go? It is the Portuguese style football that is played indoors. We join Richard Wykes to tell you all the reasons why futsal will help keep you warm and active this winter.

Futsal Portuguese style football

What is Futsal?Futsal is a variant of association football that is played on a smaller pitch and played indoors. Its name is a portmanteau of the Portuguese futebol de salão, which can be translated as “hall football”.

Futsal began in Uruguay and Brazil where the large crowded cities had a shortage of playing pitches which forced a football mad population to play small sided football. In 1936 the first rules emerged. It is the only 5-a-side version of football officially recognised by FIFA, and is one of the fastest growing sports in the world.

If you give Futsal a go send in your picture so that we can share with other members too!

4 Winter 2013, Issue 7: be healthy be heard

Meet Dr Nick Willmott who is a GP in Hinckley. We met up with Dr Willmott to ask him about his role and what he likes to do to stay healthy.

SPOTLIGHT ON

the Board

What is your role on the Board?

My urgent care role has involved working with other Clinical Commissioning Group GP leads on the Leicester, Leicestershire and Rutland Emergency Care Network, and we work on projects to try and relieve pressure on A&E. I’ve personally been involved in helping set up some of the same day emergency ambulatory-clinics to try and provide a one stop service as an alternative to patients being admitted. I’ve worked with the East Midlands Ambulance Service (EMAS) in establishing an emergency care practitioner network based in GP practices to respond as an emergency service to requests for GP home visits when GPs consider patients may be at risk of contacting 999 if not seen promptly. Perhaps the most satisfying project I’ve worked on to date has been the development

of the Loughborough Urgent Care Centre which makes a great contribution to urgent care provision in our patch.

Another of my roles, which is sometimes quite challenging, is as a panel member on the Individual Funding Request group which meets to consider applications for therapies not normally provided by the NHS. These applications are for unfortunate patients who are often at the end of a line of traditional NHS treatments and are often difficult decisions to make.

None of the projects listed would have been a success without our dedicated team of managers who I’m delighted to see have been recognised as such by the Health Service Journal Awards.

What do I do in my spare time?

I try and keep fit and catch up on my family adventures which include a recent addition, my grandson Kip.

How do I keep fit and healthy?

I enjoy cycling, sailing, skiing and more leisurely, golf. I try and get to the gym twice a week. The only time I run is on holiday on the beach. I’m lucky to have a Jersey born wife which means we take most of our holidays in Jersey enjoying the stunning coastal walks, surfing and sailing our Wayfarer in Jersey’s beautiful bays. My son prefers to use the outboard and go fishing for mackerel.

My top health tip

I recommend a little and often approach to keeping fit if you have a busy lifestyle. There is now evidence that short bursts of exercise can help your fitness levels, the secret is finding something you enjoy!

I’m Nick Willmott, one of the Hinckley GP locality leads and GP lead on the West Leicestershire Clinical Commissioning Group Board for urgent care. I’m also working with our out of county providers e.g. George Eliot Hospital to ensure we get good quality services for all of our patients. As locality lead I’m am member of our Hinckley Health and Wellbeing Board which provides a useful locality link for health and social care.

Winter 2013, Issue 7: be healthy be heard 5

BackgroundIn 2012 we asked partners, patients, and members of the public to tell us what they thought about current health services in West Leicestershire. Nearly 500 people responded to our questionnaire.

The feedback was used to help develop our health priorities and shape our commissioning strategy and plans, to enable us to meet our local healthcare needs for 2012/15.

The priorities are:

• Proactive care

• Emergency and urgent care

• Care of the elderly

• Capacity and capability in primary care

Proactive careProactive care is an exciting project that aims to improve patient care. The main focus of the care is make sure people with long term conditions such as diabetes, blood pressure problems or lung conditions get the right care at the right time, by the right people.

It aims to reduce the risk of emergency hospital admissions, improve the quality of life and provide patients with a better understanding of their condition, leading to greater independence so that they can be cared for in their own homes or usual place of residence.

Emergency and urgent careEmergency care is care provided in a potentially life-threatening situation where you would need to visit the Accident and Emergency department at a hospital. Urgent care is care provided when you are in a situation that is serious and urgent, and requires medical attention, but is not life-threatening..

Like many other areas across the country, it is also important that we ease pressure on busy A&E departments. One of the ways we can help to achieve this locally is to make sure that there are good services available in our communities at suitable times, seven days a week.

Care for elderlyPatients and members of the public consistently tell us they prefer care closer to home this is particularly true for elderly people therefore care of the elderly as a priority will look at ways of helping older people stay independent for longer, well and when they need help to be cared for in the community. Our aim is to provide enhanced support for our ageing population to cover a range of conditions, particularly where people may be suffering from more than one condition.

Capacity and capability in primary careTo meet the needs of urgent care, care of the elderly and proactive care we need to look at the capacity and capability in these areas.

The next stepsWe would like you to take part in our survey and tell us about what you think about our commission intentions. To complete the survey please visit the consultation hub section of our website www.westleicestershireccg.nhs.uk/

HAVE YOUR SAYYour views on healthcare in

West Leicestershire matter to us

6 Winter 2013, Issue 7: be healthy be heard

COMMON WINTER ILLNESSES

COLDS You can help prevent colds by washing your hands regularly. This destroys bugs that you may have picked up from touching surfaces used by other people, such as light switches and door handles. It’s also important to keep the house and any household items, such as cups, glasses and towels, clean, especially if someone in your house is ill.

Top tip: If you get a cold, use disposable tissues instead of cloth handkerchiefs to avoid constantly re-infecting your own hands.

SORE THROAT Sore throats are common in winter and are almost always caused by viral infections. There’s some evidence that changes in temperature, such as going from a warm, centrally heated room to the icy outdoors, can also affect the throat.

Top tip: One quick and easy remedy for a sore throat is to gargle with warm salty water. It won’t heal the infection, but it has anti-inflammatory properties and can have a soothing effect. Dissolve one teaspoon of salt in a glass of part-cooled boiled water.

DRY SKIN Dry skin is a common condition when environmental humidity is low. Moisturising is essential during winter. Contrary to popular belief, moisturising lotions and creams aren’t absorbed by the skin. Instead, they act as a sealant to stop the skin’s natural moisture from evaporating away. The best time to apply moisturiser is after a bath or shower while your skin is still moist, and again at bedtime.

Top tip: Have warm rather than hot showers. Water that is too hot makes skin feel more dry and itchy. Hot water will also make your hair look dull and dry.

NOROVIRUS Also known as the winter vomiting bug, norovirus is an extremely infectious stomach bug. It can strike all year round, but is more common in winter and in places such as hotels and schools. The illness is unpleasant but it’s usually over within a couple of days.

Top tip: When people are ill with vomiting and diarrhoea, it’s important to drink plenty of fluids to prevent dehydration. Young children and the elderly are especially at risk. By drinking oral rehydration fluids (available from pharmacies), you can reduce the risks of dehydration.

COLD SORES Most of us recognise that cold sores are a sign that we’re run down or under stress. While there’s no cure for cold sores, you can reduce the chances of getting one by looking after yourself through winter.

Top tip: Every day, do things that make you feel less stressed, such as having a hot bath, going for a walk in the park or watching one of your favourite films.

ASTHMA Cold air is a major trigger of asthma symptoms, such as wheezing and shortness of breath. People with asthma should be especially careful in winter.

Top tip: Stay indoors on very cold, windy days. If you do go out, wear a scarf over your nose and mouth. Be extra vigilant about taking your regular medications, and keep rescue inhalers close by and in a warm place.

FLU Flu is a major killer of vulnerable people. People aged 65 and over and people with long-term health conditions including diabetes are particularly at risk. The best way to prevent getting flu is to have the flu jab.

Top tip: Find out if you’re at risk of getting flu by asking your GP or read our article on pages eight and nine about who should have the flu jab. If you’re in a high-risk group, see your GP to get the vaccination.

Some health problems, such as asthma, sore throat and cold sores, are triggered or worsened by cold weather. Here’s how to help your body deal with cold weather ailments.

6 Winter 2013, Issue 7: be healthy be heard

Winter 2013, Issue 7: be healthy be heard 7

The new NHS 111 service is now available to everyone in Leicestershire and Rutland. NHS 111 is available 24 hours a day, 365 days a year. Calls are free from landlines and mobile phones – just dial 111. This service will:

• replace the old out-of-hours phone number so you should dial 111 if you need urgent medical advice when the surgery is closed between 6.30pm and 8.00am, or any time at weekends and bank holidays

• replace NHS Direct, you should dial 111 if you need health information or advice

• help you access the correct local urgent health care service if you need urgent care, at any time

You can call 111 when you need medical help fast but it’s not a 999 emergency. When you call 111, a trained adviser will ask you questions about your condition and give you medical advice or direct you to someone who can help you, like an out-of-hour doctor or a community nurse.

NHS 111 uses Type Talk for people who are hard of hearing, and has interpreters available for callers who do not speak English. You can call 111 from anywhere in England.

When to use NHS 111

You should use the NHS 111 service if you urgently need medical help or advice but it’s not a life-threatening situation. Call 111 if:

• you need medical help fast but it’s not a 999 emergency

• you think you need to go to A&E or need another NHS urgent care service

• your GP surgery is closed and you need urgent medical advice

• you don’t know who to call or you don’t have a GP to call

• you need health information or reassurance about what to do next

For less urgent health needs, contact us at the surgery or your local pharmacist in the usual way.

If a health professional has given you a specific phone number to call when you are concerned about your condition, continue to use that number.

For immediate, life-threatening emergencies, continue to call 999.

What is

1 1 1?

8 Winter 2013, Issue 7: be healthy be heard

Don’t ignore your flu vaccination invitationWe are urging everyone invited by their GP surgery to take advantage of a free flu jab.

Flu symptoms can hit suddenly and severely and usually include fever, chills, headaches and aching muscles and can often include a cough and sore throat.

Getting the flu jab is the best way to help protect you and others around you from getting flu this winter.

So if you are in one of the groups of people identified as being most at risk from flu (see inset panel), make an appointment to have your annual flu jab at your GP surgery.

For more information on flu, visit NHS Choices at www.nhs.uk

Those eligible for free flu vaccine include:

• the over-65s

• carers for the elderly or disabled

• some children with long-term health conditions

• children aged two and three

It also includes patients who have:

• a chest complaint or breathing difficulties, including asthma, bronchitis and emphysema

• serious kidney disease

• diabetes

• a serious heart complaint

• lowered immunity due to disease or steroid medication or cancer treatment

• had a stroke or transient ischaemic attack (‘mini stroke’)

• a spleen problem, or had spleen removal.

Winter cold and flu Prevent the spread of colds and fluThere are so many different viruses that can cause the common cold, that a vaccination against the condition hasn’t been developed yet.

However, if you have a cold, there are things you can do to help prevent it from spreading.

You should wash your hands regularly and properly, particularly after touching your nose or mouth and before handling food.

Always sneeze and cough into tissues, as this will help to prevent the virus-containing droplets from your nose and mouth entering the air, where they can infect others. Throw away used tissues immediately and wash your hands.

Clean surfaces regularly to keep them free of germs. Use your own cup, plates, cutlery and kitchen utensils.

Use disposable paper towels to dry your hands and face, rather than shared towels. As with tissues, always dispose of the paper towels after you have finished using them.

8 Winter 2013, Issue 7: be healthy be heard

Winter 2013, Issue 7: be healthy be heard 9

Winter cold and fluLocal NHS leaders are backing a new national campaign to get all toddlers and small children vaccinated against winter flu.

Their support follows assurances from Muslim and Jewish leaders that the new nasal spray complies with their religious codes, despite containing a substance derived from pork gelatine. The end product is so far removed from pork that there is no breach of religious laws, they agreed.

All parents with two and three-year-olds in Leicester, Leicestershire and Rutland are encouraged to let their little ones be vaccinated, because flu can have such a devastating effect on small children.

This message is being reinforced by West Leicestershire Clinical Commissioning Group.

Dr Nick Willmott, GP and Clinical Lead for West Leicestershire Clinical Commissioning Group: “The vaccine is easy to give and

painless and has been used safely in other countries for a number of years. As a parent, you will be contacted by your GP or through your child’s school about getting your child vaccinated.

“Flu can be a nasty illness that can lead to a stay in hospital, especially for children with other medical conditions.”

A study published earlier this month by Public Health England and the London School of Hygiene & Tropical Medicine, found children are key spreaders of flu.

Dr Willmott added: “If your children get flu they won’t be able to go to school or nursery for several days. Protecting your child can stop the flu spreading to other children and to the rest of the family, in particular to grandparents, who may be at particular risk from flu.”

Thousands of youngsters are already taking part in nasal spray vaccinations. The child vaccine programme will eventually be rolled out to include all those aged two to 16.

Chief Medical Officer for England, Professor Dame Sally Davies, said: “Severe winter flu and its complications can make people really ill and can kill – you are eleven times more likely to die from flu if you are in a clinical at-risk group. I urge everyone who is eligible to get the vaccine and help protect themselves and their families this winter.

“This year we are offering healthy two and three-year-olds a nasal spray vaccine to not only protect healthy children from flu, but to help to reduce the spread of flu and protect others, including younger brothers and sisters, grandparents and those who are at increased risk of becoming seriously ill from flu.”

You can find further information about the child vaccine on the West Leicestershire Clinical Commissioning Group website www.westleicestershireccg.nhs.uk

Protect your small child against winter flu

Winter 2013, Issue 7: be healthy be heard 9

10 Winter 2013, Issue 7: be healthy be heard

– what’s in your medicines cabinet?

It’s that time of year again

Are you sure have everything you need to keep you healthy and nurse you back to health if you fall ill?

During this time of year coughs and colds are so easy to catch and spread. Stocking up on your medicines to treat common ailments at home means that when you start to feel unwell you can look after yourself straight away and take the medicine you need to be on your way to recovery.

Common colds and cough can be easily treated with supplies you can buy over the counter. Keep them readily available in a safe place at home. You should avoid going out in the harsh winter conditions, and get plenty of rest.

Remember not to waste medicines by having more than you need, check the expiry dates and safely dispose of those that are out of date.

If it’s not an emergency, please don’t go to A&E or ring 999. People can help the NHS during these busy times by using other parts of the NHS, such as a pharmacist, your GP or calling NHS 111. Please note that the NHS Direct helpline is no longer available.

If your cold symptoms are more severe than usual you may need to see a doctor. If you need treatment, consider using a walk-in centre.

Next time you’re out shopping take our handy checklist with you and you will be ready to help you and your family whenever you need it.

If you are unsure about which medicines are right for you and your family, visit your local pharmacist, where you can get confidential advice about symptoms and treatments without needing to see your GP.

Alternatively, you can find out more information about stocking up for winter by visiting www.nhs.uk/Livewell/Pharmacy/Pages/Yourmedicinecabinet.aspx

Remember all medicines should be stored out of reach of children. Make sure they are away in a safe place.

Is your medicine cabinet well stocked?

Painkillers – aspirin, paracetamol and ibuprofen

Antihistamines

Oral rehydration salts

Anti-diarrhoea tablets

Indigestion treatment

Bandages

Plasters

Thermometer

Antiseptic

Eyewash solution

Sterile dressings

Medical tape

Cold and flu medication

Cough medicine

Sore throat lozenges

Scissors

Sterile eye dressings

10 Winter 2013, Issue 7: be healthy be heard

Winter 2013, Issue 7: be healthy be heard 11

We already have our Cover Star article which gives local people the opportunity to share their inspiring health stories and introduce others to a variety of fitness activities.

In 2014 we want you to share even more stories and experiences with us so we can really make this your magazine. Maybe you’d like to talk about a particular health service you have used or perhaps you have recovered from an illness and would like to tell others about your journey. You might have some health and fitness tips that you’d like to pass on, or maybe you’re a member of a Patient Participation Group (PPG) and have a local event or initiative you’d like to publicise.

Whatever your health related story we’d love to hear from you.

Perhaps you have some questions about our commissioning plans, maybe you’d like to know more about our on-going projects, or you’d like to pass on some feedback. Whatever your question, you can write to the magazine and we’ll try and publish as many questions and answers as possible in the next edition.

If you’d like to get involved, please include your name, a contact telephone number and a brief outline of your story or question.

Write to: West Leicestershire CCG Membership, Freepost Admail 4149, Loughborough, LE11 1YW or email [email protected]

Get involved andmake it your magazine

MEMBERS PAGE

We always appreciate feedback on our magazine and one of things you’ve asked for is more patient focused articles and features. So in 2014 we’d like to offer you even more opportunities to get involved.

12 Winter 2013, Issue 7: be healthy be heard

Short new medical records– to help when

it’s urgentHave you had your letter about your new electronic care record to be used when you need urgent, out-of-hours or emergency care? This is what it’s all about …

Summary Care Records (SCRs) are very short versions of your medical records. They were designed to make sure you receive fast, safe care at A&E, or from out-of-hours staff or in urgent care centres.

They were launched two years ago because, when people are really ill they may be unable to say exactly what medicines they’re taking, or if they have any allergies or react poorly to certain drugs like penicillin.

Summary Care Records will make this information available at the click of a computer mouse to the healthcare staff who need it.

Everyone living in Leicester, Leicestershire and Rutland aged 16 and over is receiving a letter and an information pack explaining things in more detail. It also offers you the right to opt out if you do not want a SCR created about you.

The three local clinical commissioning groups would like all patients to watch out for the letters and to take a while to read through the information.

To provide patients with enough time to understand what medical records are – and their rights to opt out – none of the new-look records will be created for at least 12 weeks after the letters went out. That’s to give time for replies.

After the three-month deadline for replies, the three CCGs will work with local GPs to create the records for patients who have not opted out. Currently more

than 30 million  patients in the UK already have SCRs. Only about 1.5% of eligible patients chose not to have theirs made up.

Once a large number of patients in our area have SCRs, local hospitals and urgent care centres will start to use the records when looking after patients.

If you would like to know more about your summary care record please speak to someone at your surgery who will be able to help you. If you have an internet connection, you can look on the SCR project website www.nhscarerecords.nhs.uk

12 Winter 2013, Issue 7: be healthy be heard

Winter 2013, Issue 7: be healthy be heard 13

As temperatures drop, spirits often do, too. The dark nights and cold weather can give most people a touch of the winter blues.

Sometimes you may just feel slower, a little more tired, or down in the dumps. However, other times you may actually develop what is known as seasonal affective disorder (SAD), a depression that occurs in winter and ends in spring or early summer. It is estimated that two million in the UK suffer from SAD*.

Here are some tips to help you get through the winter:

1. Keep active Research has shown that a daily one-hour walk, in the middle of the day, could be as helpful as light treatment for coping with the winter blues. Read more about walking to get fit at www.nhs.uk

2. Get outside Go outdoors in natural daylight as much as possible, especially at midday and on brighter days. Inside your home, choose pale colours that reflect light from outside, and sit near windows whenever you can.

3. Keep warm Being cold makes you more depressed. It’s also been shown that staying warm can reduce the winter blues by half. Keep warm with hot drinks and hot food. Wear warm clothes and shoes and aim to keep your home between 18C and 21C (or 64F and 70F degrees).

4. Eat healthily A healthy diet will boost your mood, give you more energy and stop you putting on weight over winter. Balance your craving for carbohydrates, such as pasta and potatoes, with plenty of fresh fruit and vegetables.

Some people find that taking extra vitamin D helps. Good food sources of vitamin D include oily fish and eggs.

5. See the light Light therapy can be effective in up to 85% of diagnosed cases. One way to get light therapy at home in winter is to sit in front of a light box for up to two hours a day.

Light boxes give out very bright light that is at least 10 times stronger than ordinary home and office lighting. They’re not available on the NHS and cost around £100 or more.

Some people find that using a dawn simulator [a bedside light, connected to an alarm clock, which mimics a sunrise and wakes you up gradually] as well as a light box can enhance the beneficial effect.

6. Take up a new hobby Keeping your mind active with a new interest seems to ward off symptoms of SAD, you could be

anything, such as playing bridge, singing, knitting, joining a gym, keeping a journal or writing a blog. The important thing is that you have something to look forward to and concentrate on.

7. See your friends and family It’s been shown that socialising is good for your mental health and helps ward off the winter blues. Make an effort to keep in touch with people you care about and accept any invitations you get to social events, even if you only go for a little while. It will really help to lift your spirits.

8. Talk it through Talking treatments such as counselling, psychotherapy or cognitive behavioural therapy (CBT) can help you cope with symptoms. See your GP for information on what’s available locally on the NHS and privately.

9. Join a support group Think about joining a support group. Sharing your experience with others who know what it’s like to have SAD is very therapeutic and can make your symptoms more bearable. SADA is the UK’s only registered charity dedicated to seasonal affective disorder, for more information visit there website www.sada.org.uk

10. Seek help If your symptoms are so bad that you can’t live a normal life, see your GP for medical help.

Ten tips to help beat winter blues

*Figures taken from www.sada.org.uk

14 Winter 2013, Issue 7: be healthy be heard

– news and updates – news and updates – news and updates – news

Throughout the months of October and November, Healthwatch Leicestershire (HWL) toured the county consulting residents on their health and social care experiences.

These consultations were an opportunity for local people to influence how health and social care services are provided in their community. HWL used the information gathered to set five key priorities that are now the focus of our work.

Overall HWL held seven consultations, one in each of the district council’s localities within the county. HWL gained great insight into the real concerns of Leicestershire residents and are now working hard to address these concerns to improve health and social care services in Leicestershire.

Full details of HWL’s five key priorities are available on our website: www.healthwatchleicestershire.co.uk

Healthwatch Helpline now available

Healthwatch Leicestershire is now able to offer a free signposting service to help customers access the right health or social care service in the county.

The Healthwatch Helpline can point you to the right service to help you solve any health or social care issue. This includes help with issues such as finding a GP, dentist or optician, providing information about care options or how to solve problems with specific health and social care providers.

The Healthwatch Helpline is open Monday – Friday 10am–12pm and 2–4pm. A call back service is provided for calls outside these hours.

Call the Healthwatch Helpline on 0116 2574 999

Email: [email protected]

Or submit a form online: www.healthwatchelicestershire.co.uk

Healthwatch Leicestershirehears from locals about

health and social care issues

Healthwatch Leicestershire is the consumer champion for health and social care services in the county. HWL make health and social care providers answerable to you, the children, young people and adults who use their services.

Become a member of Healthwatch Leicestershire and have a stronger voice to influence and challenge how health and social care services are provided locally. Members are kept up to date with the latest health and social care news, events and

consultations as well as representing local people at health and social care meetings.

For more information and to become a member visit www.healthwatchleicestershire.co.uk

Email: [email protected]

Call: 0116 2574 999

Become a member of Healthwatch Leicestershire

Winter 2013, Issue 7: be healthy be heard 15

– news and updates – news and updates – news and updates – news

A hearty bowl of

vegetable soupis a great way to warm up on those cold and blustery winter evenings

Method

1 Heat the oil in a large pan, add the onions, carrots, leeks and celery, and fry until sizzling. Lower the heat, cover and cook gently for five minutes, stirring if needed.

2 Add the tin of tomatoes, water, tomato purée, beans and frozen peas. Raise the heat to maximum. Bring to the boil and add the pasta, herbs and pepper.

3 Lower the heat and simmer for 15 minutes or until the pasta is cooked, stirring frequently to make sure the pasta doesn’t stick.

Winter 2013, Issue 7: be healthy be heard 15

Serves: 6

Time: 45 minutes

Nutrition information

Nutrient Per 100g Per 309g serving

Energy 105kJ/25kcal 328kJ/78kcal

Protein 1.2g 3.6g

Carbohydrate 4.2g 12.9g

(of which sugars) 1.6g 4.9g

Fat 0.6g 1.9g

(of which saturates) 0.1g 0.3g

Fibre 0.9g 2.9g

Sodium 0.02g 0.05

Salt Trace 0.1g

Allergy advice

This recipe contains celery and wheat (gluten). The pasta may contain egg.

The reference intake of an average adult is 8400kJ/2000kcal a day.

Food safety tips

• always wash your hands, work surfaces, utensils and chopping boards before you start preparing food

• if you are not going to eat all of the dish, the leftovers should be cooled within one to two hours and placed in the fridge (for up to two days) or frozen

• when reheating, always make sure that the dish is steaming hot all the way through before serving

• never reheat food more than once

This recipe has been taken from nhs choices.

Ingredients:

• ½ tbsp vegetable oil• 1 medium onion, sliced• 2 small carrots, sliced• 3 celery sticks, sliced• 1 tin of chopped tomatoes• 80g green beans• 1½ tbsp tomato purée• 1 leek, sliced• 80g frozen peas• 50g dried pasta• 1 litre of boiling water• pepper to taste• 1½ tsp dried herbs

We can provide versions of all be healthy, be heard membership publications in other languages and formats such as Braille and large print on request. Please contact on 0116 295 4183. Please state which publication you require when you call.

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competitionIt’s our winter edition so here is a winter themed puzzle for you.For a chance to win a Vicks steam inhaler or a £10 Boots gift voucher send in your completed puzzle to the freepost address:

West Leicestershire CCG Membership, Freepost Admail 4149, Loughborough, LE11 1YW

We will pick two correct entries at random and let you know who has won in the Spring 2014 edition of be healthy, be heard. All entries should reach us before Friday 31 January 2014.

Good Luck.

Name:

Membership No: Telephone No:

Please enter me to win the:

£10 Boots voucher Vicks steam inhaler Both

Thank you to Ur Promotions for their kind donation of the prizes.

Purchasing promotional merchandise to fit your budget can be a nightmare. However, with Ur Promotions, you can get exactly what you want, without breaking the bank. As well as providing traditional marketing materials, Ur Promotions consult every client and recommend the perfect product for their campaign. Whether it is banners and posters, or mugs and keyrings, they can do it all. After three successful years, Ur Promotions has expanded and opened a dedicated design service called Ur Designs. Ur Designs is a fully bespoke service that provides artwork for almost any need at reasonable prices, whilst sustaining a high standard quality. No matter what your artwork needs are, Ur Designs can provide you with the creative solutions.The fusion of Ur Promotions and Ur Designs makes them The REAL one stop shop for your promotional needs. “Whatever you’re looking for we have it!”

There is a hidden word in the word search which is not in the list. Can you find the hidden word? Clue: You hang it on the Christmas tree.

PRESENTS / SNOWFLAKE / SCARF / FROSTY / TREE / DECORATIONS / HAT / ICE / SLIPPERY / FIREPLACE / SNOWBALLS / LAUGHTER / WINTER

It’s

time