westel mobil rt. human resource processes. our aim is to employ, train and retain those creative,...
Post on 22-Dec-2015
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TRANSCRIPT
• Our aim is to employ, train and retain those creative, innovative and satisfied employees who can contribute to the company’s continuous market leading position
• Using the latest methods we research the performance, satisfaction and suggestions of our employees to ensure the company’s effective operation
• We provide opportunity for the efficient self-realization of our employees
• We can only reach these goals if our employees feel they can rely on us
HR mission
The key of Westel’s success isthe Employee
Therefore HR strategy focuses on:
Employee satisfaction• retention• performance management• education and training management• competitive benefit and incentive system
High quality standards in HR projects and processes
Human Resource - Key areas
Education and Training
Education and Training HR
Administration
HRAdministration
Career management
Career management
RecruitmentRecruitment
BenefitsSocial events
BenefitsSocial events
PerformanceEvaluation
PerformanceEvaluation
Employee satisfaction
survey
Employee satisfaction
survey
HR controlling
HR controlling
Labour lawLabour law
HR strategy
HR strategy
Number of full-time employees:
1784 (2002.12.31.)
Average age: 32,5
Ratio of male and female employees:
59% male, 41% female
Percentage of female managers:
33%
Rate of university graduated employees:
48%
Foreign language knowledge: 46%
Turnover: 7,33%
HR facts and figures
Methods of recruitment
According to the company’s strategy, internal applications are preferred These are: -Internal recommendation (promotion)
-Internal applications (career-database)
Recruitment using external resources:– By employee recommendation– From database– Advertisement (Printed media, Internet)– University job markets– Head-hunting, recruitment companies
Employee retention
Westel Mobil Rt. emphasises the importance of its employees’ retention. Used methods:
1, Promotion2, Internal application3, Short and long term Bonus and loyalty program4, Retention plans made as a result of the Employee Satisfaction Survey
Results:- Number of employees working at Westel for more than 5 years: 846- Number of employees working at Westel for more than 10 years: 162
Employee satisfaction survey
• An effective method for the employees to express their opinions and feelings about workplace atmosphere
• An effective method for managers to draft and implement action plans based on satisfaction/dissatisfaction results to increase employee satisfaction and company results as well
Process of the survey
• Completion of survey questionnaires
• Presentation of the results for each department or smaller group per request
• Action plans
• Presentaion of results and conclusions to the management
• Implementation of action plans, tracking
Performance Evaluation System
MISSION
Corporate Strategic Objectives
Functional Area Objectives
Performance expectations
Action Plans
•Specific
•Result oriented
•Committed
•Measurable
•Specific
•Result oriented
•Committed
•Measurable
Balance Score CardQuality Plan
Performanceplanning
Performance coach
Performance
evaluation
The performance management system
Performance shall be evaluated not the personEach employee shall receive objective feedback, based on facts.
The system: strategic objectives of Westel are broken down into
individual position-based goals through the organisation hierarchy
Methodology:
- Manager’s responsibilities: motivating conditions, monitoring, performance, coaching, improvement, encouragement
- Employee’s responsibilities: inhibiting the objectives, being open to managerial advice, give/ask feedback, preparation for appraisal