whale done-the power of positive relationships
DESCRIPTION
Discover the difference between Whale Done! (catching people doing things right) and \'GOTcha\' (catching people doing things wrong). Whales- and people!- perform better when you accentuate the positive and redirect the negative. Instead of focussing your energy, as most of us do, on what goes wrong- redirect that energy towards a positive outcome in both work and family relationships. Tried to capture some points about the power of positive relationships and people doing things right in order to develop productive work and home environment. Please find attached the ppt on Whale Done and I have emphasised points on the Trainer Note.TRANSCRIPT
Whale Done!
2
What’s in It For You?
• Reduce stress • Get more done • Just plain feel better
Business Challenges
Today’s organizations experience….
Increased service expectations from Customers High Service standards amongst competitorsThe need to constantly increase efficiency &
effectiveness Challenges in retaining the employees
Improving the employees loyalty, dedication & engagement with the organization
What’s in It for the Organization?
• Increase retention of top performers • Increase creativity and innovation • Improve service to team members and
customers• Inspire passion and boost performance!
The Whale Done!™ Approach
• Build trust• Accentuate the positive• When mistakes occur, redirect the energy
Trust
Hard to Get,Easy to Lose
Trust
Built from Actions,
not words
The ABC’s of Performance
A= Activator
Whatever Gets Performance Going
B= Behavior
The Performance That Occurs
C= Consequence
Your Response to the Performance
Four Types of Responses
1. No Response
2. Negative Response
3. Redirection
4. Positive Response
Whale Done!™ Can Be Used In
• Peer-to-peer relationships• Within your work team• Manager-to-employee relationships
Our Emotional Bank Account with Others
• When we have positive interactions, we are making deposits.
• When we have negative interactions, we are making withdrawals.
Redirection Response
1. Describe the problem clearly and without blame.
2. Show its negative impact.
3. Take the blame, if appropriate.
4. Make sure the task is understood.
5. Express trust and confidence.
Whale Done!™ Response
• Praise immediately.• Be specific.• Share positive feelings.• Encourage them to keep up the good
work.
Whale Done Commitment
• One thing I will start doing:
• One thing I will stop doing:
• One thing I will continue doing:
GOTcha Catching people doing things wrong.
WHALE DONE !Catching people doing things right
Thank You and try using some tips and WHALE DONE Everybody
-SOHINI BANERJEE ([email protected])